I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com- How can you allow this inconsistent banter from an individual who's reputation is simply bad business? In his prior statement, University BP admitted to removing the transmission hoses and connecting themIf so, why were only the clamps replaced but not the hose? Because they failed to put on the clamps causing the hoses to become disconnectedAn oversight? PossiblyOr an opportunity for more repairs and collecting money under pretenses from college studentsI think the latter.So, when the hoses broke the 2nd time, our mechanic replaced the hoses and not the clamps because the clamps were shiny and new but the hoses had cuts in themThis was only a couple weeks later!The initial 'transmission hose' incident occurred on the drive from [redacted] to [redacted] , the Sunday after Thanksgiving, 11/The service ticket was 12/I detected the transmission fluid leak two weeks later when my son was home in [redacted] for Winter BreakThis service ticket from my mechanic was 12/I haven't had any leaks since.A simple remedy: refund for all transmission repairs and towing fees or this situation will escalate with public knowledgeMy receipts are attached
In regards to the situation with the transmission hosesReplacing these hoses would never be a routine part of the initial repair of the head gaskets of the engineThe owner acknowledged that when having breakfast out with his son the morning of his sons departure that there was transmission fluid leaking from the vehicle before the son began his trip to [redacted] from [redacted] The issue of the son being stranded and the towing expenses incurred could have been corrected before the trip was made In good faith the hoses were replaced at a reduced parts and labor cost to the customer As far as the transmission hoses failing again as clearly stated on all repair invoices and in the lobby of our garage all warranty work has to be performed in our shop The spark plugs were not replaced as part of the initial repair When confronted by the customer about the spark plug coming out and the threads being strippedThe customer was told by the garage the vehicle was at that the head would have to be removed and sent to a machine shop for repair The customer was advised for our garage to help at all the vehicle would have to be returned to our garage When the vehicle was brought to our garage the threads were inspected with a borescope and found to be in good condition as a precaution the threads were chased to clean any debris and a new spark plug and plug wire installed at no labor cost to the customer in good faith The customer was also not charged to install the drive shaft that had been removed for towing the vehicle on a dolly and the hardware necessary for installation that the customer left in his tool box in [redacted] The cost of $incurred at that time was not for labor but the parts, one spark plug and spark plug wires required for the repair that were not part of the initial repair The nature of these problems is unfortunate for both parties and I believe that the customer has been treated fairly and professionally in all aspects to correct the said problems
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Their response is untrueThey were to tow and trouble shoot the car problemThey were told not to do any work on the vehicle and not to take anything apartThey took parts off the engine and lost themAlso, personal property was missing and a police report was filedThey did not offer to find an engine [redacted] said if he found an engine, it would cost us for his time to find an engine, so their responses are untrue
In response to this matterThe transmission hoses that leaked were only removed and reconnected to perform the head gasket repair When the vehicle was brought back to us we repaired them at a redused rate to try to help the customer in that situationAs far as the spark plug issue it was taken care of with no labor cost to the customer he was only charged for the parts that were not replaced with the original repairThe oil leak will gladly be repaired if the vehicle is brought back to our repair facility The repairs only carry an in house warranty and would have to be confirmed
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
11/4/14- The initial visit when University BP disconnected and connected the transmission hoses for the repairs.12/2/14- The hoses broke in I-loosing all the transmission fluid, rendering the vehicle totally disabled and leaving two college students stranded roadsideThe vehicle was towed to University BP, $300+ in AAA towing feesUniversity BP charged me $to repair the hoses and replace transmission fluidThe owner rudely refused to reimburse for any of these fees.12/17/14- While home in ***, VA on Winter Break, the same transmission hoses broke and again rendering vehicle disabledAAA towed the vehicle to *** *** *** (***) and replaced the transmission hoses, clamps and filled with transmission fluid$for repairsOver the phone, University BP owner refused to reimburse for these repairs.Jan 2015- The spark plug came out of the engine and *** stated the threads appeared stripped from over tightening or not tightened enough*** Spoke with BP and they refused to cooperate with the mechanics down hereSo I rented a *** tow dolly ($173.19) and brought the vehicle to University BP who reluctantly did the repairsHe refused to sell me one spark plug and one spark plug wire so I went to a nearby *** where I purchased the parts ($21.19) and University BP charged me $laborAt this time, the owner cursed and told me to never return and the warranty would not be honored, not that it has yet.Although this work was performed under the warranty, I was charged for every return visit and University BP has made no conscious effort to rectify this matter or reimburse for these expenses. To date, these expenses have reached $745.I have all receipts and bank statements to validate all of these expenses
In response to this complaint The customer was charged the appropriate standard amount for the service that was given to him The road conditions were very bad that day and his vehicle was towed by the request of the Radford Police Deptto get it off the road as he was stuck in
the middle of the road blocking traffic The customer did come down to receive his change and he did complain but was apologized to by the managerMr*** did not present the vehicle to us for inspection and was told that if there were any damages they would be handled appropriately If Mr*** wants to bring the vehicle to us we would be glad to check his alignment at no charge and inspect for any other possible damages and proceed from there
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept the offerDue to the fact he admitted on the initial response to removing the hosesThey hoses were not properly secured with hose clamps otherwise it would not have broken off a few days laterAGAIN, when the same repair was done by my mechanic a couple weeks later, he stated the hoses were ripped/cut, had not been replaced by BP and only the hose clamps were new. I will be satisfied with full reimbursement of $which is $108.40 (for his 'work') and $(*** repairing of same work)The $300+ on towing charges will be waived
The vehicle was originally brought into our repair facility for an overheating condition The repairs of replacing the head gaskets was performed and there has not been any problem to our knowledge or complaint of the vehicle overheating As for the transmission hoses when the vehicle was towed in the transmission hoses going to the radiator and clamps were replaced at a reduced rate to the customer again, in good faith Again these hoses would not routinely be replaced as part of the original repair It is common practice to replace the hose clamps at the ends of the hosesNot the hose where such hoses have to be disconnected to perform a repair, unless the condition of the hose is obviously deteriorated so as it would most likely lead to a failure in the near future In fact the customer was not even charged for the length of hose used being as we keep it in our stock on a bulk roll At this time the only reimbursement to the customer will be $The amount paid to *** for the second replacement of the transmission hoses
In this matter we were given approval to tow and diagnose the problem of the Nissan Altima not starting before we even towed the car. This required for the technician to remove the valve cover to inspect the timing chainAs for the parts they were placed inside the car when any
further repairs were declined by the customer. When speaking with Mr*** I was told that he was going to try to get an engine from his friend. I explained to him that if he couldn't get an engine I would help to locate one. When any further repairs to replacing the engine were declined. Mr*** was told that he would have a few days to remove the car from our facility. On Feb *** Garage showed up with their wrecker, the bill was paid and the car was towed away. Later that day the police department showed up inquiring about the supposed stolen items. This was a report to the police department. The police officer was given permission to review our security cameras which cover our entire premises which he declined to do. We will not be refunding any amount to the *** as the work performed was authorized by them, and sincerely apologize about any miscommunication to them.
Sincerely,
*** ***
General Manager
University BP Inc
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com- How can you allow this inconsistent banter from an individual who's reputation is simply bad business? In his prior statement, University BP admitted to removing the transmission hoses and connecting them. If so, why were only the clamps replaced but not the hose? Because they failed to put on the clamps causing the hoses to become disconnected. An oversight? Possibly. Or an opportunity for more repairs and collecting money under false pretenses from college students. I think the latter.So, when the hoses broke the 2nd time, our mechanic replaced the hoses and not the clamps because the clamps were shiny and new but the hoses had cuts in them. This was only a couple weeks later!The initial 'transmission hose' incident occurred on the drive from [redacted] to [redacted], the Sunday after Thanksgiving, 11/30. The service ticket was 12/2. I detected the transmission fluid leak two weeks later when my son was home in [redacted] for Winter Break. This service ticket from my mechanic was 12/17. I haven't had any leaks since.A simple remedy: refund for all transmission repairs and towing fees or this situation will escalate with public knowledge. My receipts are attached.
In regards to the situation with the transmission hoses. Replacing these hoses would never be a routine part of the initial repair of the head gaskets of the engine. The owner acknowledged that when having breakfast out with his son the morning of his sons departure that there was transmission fluid leaking from the vehicle before the son began his trip to [redacted] from [redacted]. The issue of the son being stranded and the towing expenses incurred could have been corrected before the trip was made. In good faith the hoses were replaced at a reduced parts and labor cost to the customer. As far as the transmission hoses failing again as clearly stated on all repair invoices and in the lobby of our garage all warranty work has to be performed in our shop. The spark plugs were not replaced as part of the initial repair. When confronted by the customer about the spark plug coming out and the threads being stripped. The customer was told by the garage the vehicle was at that the head would have to be removed and sent to a machine shop for repair. The customer was advised for our garage to help at all the vehicle would have to be returned to our garage. When the vehicle was brought to our garage the threads were inspected with a borescope and found to be in good condition as a precaution the threads were chased to clean any debris and a new spark plug and plug wire installed at no labor cost to the customer in good faith. The customer was also not charged to install the drive shaft that had been removed for towing the vehicle on a dolly and the hardware necessary for installation that the customer left in his tool box in [redacted]. The cost of $62.80 incurred at that time was not for labor but the parts, one spark plug and spark plug wires required for the repair that were not part of the initial repair. The nature of these problems is unfortunate for both parties and I believe that the customer has been treated fairly and professionally in all aspects to correct the said problems.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Their response is untrue. They were to tow and trouble shoot the car problem. They were told not to do any work on the vehicle and not to take anything apart. They took parts off the engine and lost them. Also, personal property was missing and a police report was filed. They did not offer to find an engine. [redacted] said if he found an engine, it would cost us for his time to find an engine, so their responses are untrue.
In response to this matter. The transmission hoses that leaked were only removed and reconnected to perform the head gasket repair. When the vehicle was brought back to us we repaired them at a redused rate to try to help the customer in that situation. As far as the spark plug issue it was...
taken care of with no labor cost to the customer he was only charged for the parts that were not replaced with the original repair. The oil leak will gladly be repaired if the vehicle is brought back to our repair facility. The repairs only carry an in house warranty and would have to be confirmed.
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com- How can you allow this inconsistent banter from an individual who's reputation is simply bad business? In his prior statement, University BP admitted to removing the transmission hoses and connecting themIf so, why were only the clamps replaced but not the hose? Because they failed to put on the clamps causing the hoses to become disconnectedAn oversight? PossiblyOr an opportunity for more repairs and collecting money under pretenses from college studentsI think the latter.So, when the hoses broke the 2nd time, our mechanic replaced the hoses and not the clamps because the clamps were shiny and new but the hoses had cuts in themThis was only a couple weeks later!The initial 'transmission hose' incident occurred on the drive from [redacted] to [redacted] , the Sunday after Thanksgiving, 11/The service ticket was 12/I detected the transmission fluid leak two weeks later when my son was home in [redacted] for Winter BreakThis service ticket from my mechanic was 12/I haven't had any leaks since.A simple remedy: refund for all transmission repairs and towing fees or this situation will escalate with public knowledgeMy receipts are attached
In regards to the situation with the transmission hosesReplacing these hoses would never be a routine part of the initial repair of the head gaskets of the engineThe owner acknowledged that when having breakfast out with his son the morning of his sons departure that there was transmission fluid leaking from the vehicle before the son began his trip to [redacted] from [redacted] The issue of the son being stranded and the towing expenses incurred could have been corrected before the trip was made In good faith the hoses were replaced at a reduced parts and labor cost to the customer As far as the transmission hoses failing again as clearly stated on all repair invoices and in the lobby of our garage all warranty work has to be performed in our shop The spark plugs were not replaced as part of the initial repair When confronted by the customer about the spark plug coming out and the threads being strippedThe customer was told by the garage the vehicle was at that the head would have to be removed and sent to a machine shop for repair The customer was advised for our garage to help at all the vehicle would have to be returned to our garage When the vehicle was brought to our garage the threads were inspected with a borescope and found to be in good condition as a precaution the threads were chased to clean any debris and a new spark plug and plug wire installed at no labor cost to the customer in good faith The customer was also not charged to install the drive shaft that had been removed for towing the vehicle on a dolly and the hardware necessary for installation that the customer left in his tool box in [redacted] The cost of $incurred at that time was not for labor but the parts, one spark plug and spark plug wires required for the repair that were not part of the initial repair The nature of these problems is unfortunate for both parties and I believe that the customer has been treated fairly and professionally in all aspects to correct the said problems
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Their response is untrueThey were to tow and trouble shoot the car problemThey were told not to do any work on the vehicle and not to take anything apartThey took parts off the engine and lost themAlso, personal property was missing and a police report was filedThey did not offer to find an engine [redacted] said if he found an engine, it would cost us for his time to find an engine, so their responses are untrue
In response to this matterThe transmission hoses that leaked were only removed and reconnected to perform the head gasket repair When the vehicle was brought back to us we repaired them at a redused rate to try to help the customer in that situationAs far as the spark plug issue it was taken care of with no labor cost to the customer he was only charged for the parts that were not replaced with the original repairThe oil leak will gladly be repaired if the vehicle is brought back to our repair facility The repairs only carry an in house warranty and would have to be confirmed
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
11/4/14- The initial visit when University BP disconnected and connected the transmission hoses for the repairs.12/2/14- The hoses broke in I-loosing all the transmission fluid, rendering the vehicle totally disabled and leaving two college students stranded roadsideThe vehicle was towed to University BP, $300+ in AAA towing feesUniversity BP charged me $to repair the hoses and replace transmission fluidThe owner rudely refused to reimburse for any of these fees.12/17/14- While home in ***, VA on Winter Break, the same transmission hoses broke and again rendering vehicle disabledAAA towed the vehicle to *** *** *** (***) and replaced the transmission hoses, clamps and filled with transmission fluid$for repairsOver the phone, University BP owner refused to reimburse for these repairs.Jan 2015- The spark plug came out of the engine and *** stated the threads appeared stripped from over tightening or not tightened enough*** Spoke with BP and they refused to cooperate with the mechanics down hereSo I rented a *** tow dolly ($173.19) and brought the vehicle to University BP who reluctantly did the repairsHe refused to sell me one spark plug and one spark plug wire so I went to a nearby *** where I purchased the parts ($21.19) and University BP charged me $laborAt this time, the owner cursed and told me to never return and the warranty would not be honored, not that it has yet.Although this work was performed under the warranty, I was charged for every return visit and University BP has made no conscious effort to rectify this matter or reimburse for these expenses. To date, these expenses have reached $745.I have all receipts and bank statements to validate all of these expenses
In response to this complaint The customer was charged the appropriate standard amount for the service that was given to him The road conditions were very bad that day and his vehicle was towed by the request of the Radford Police Deptto get it off the road as he was stuck in
the middle of the road blocking traffic The customer did come down to receive his change and he did complain but was apologized to by the managerMr*** did not present the vehicle to us for inspection and was told that if there were any damages they would be handled appropriately If Mr*** wants to bring the vehicle to us we would be glad to check his alignment at no charge and inspect for any other possible damages and proceed from there
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept the offerDue to the fact he admitted on the initial response to removing the hosesThey hoses were not properly secured with hose clamps otherwise it would not have broken off a few days laterAGAIN, when the same repair was done by my mechanic a couple weeks later, he stated the hoses were ripped/cut, had not been replaced by BP and only the hose clamps were new. I will be satisfied with full reimbursement of $which is $108.40 (for his 'work') and $(*** repairing of same work)The $300+ on towing charges will be waived
The vehicle was originally brought into our repair facility for an overheating condition The repairs of replacing the head gaskets was performed and there has not been any problem to our knowledge or complaint of the vehicle overheating As for the transmission hoses when the vehicle was towed in the transmission hoses going to the radiator and clamps were replaced at a reduced rate to the customer again, in good faith Again these hoses would not routinely be replaced as part of the original repair It is common practice to replace the hose clamps at the ends of the hosesNot the hose where such hoses have to be disconnected to perform a repair, unless the condition of the hose is obviously deteriorated so as it would most likely lead to a failure in the near future In fact the customer was not even charged for the length of hose used being as we keep it in our stock on a bulk roll At this time the only reimbursement to the customer will be $The amount paid to *** for the second replacement of the transmission hoses
In this matter we were given approval to tow and diagnose the problem of the Nissan Altima not starting before we even towed the car. This required for the technician to remove the valve cover to inspect the timing chainAs for the parts they were placed inside the car when any
further repairs were declined by the customer. When speaking with Mr*** I was told that he was going to try to get an engine from his friend. I explained to him that if he couldn't get an engine I would help to locate one. When any further repairs to replacing the engine were declined. Mr*** was told that he would have a few days to remove the car from our facility. On Feb *** Garage showed up with their wrecker, the bill was paid and the car was towed away. Later that day the police department showed up inquiring about the supposed stolen items. This was a report to the police department. The police officer was given permission to review our security cameras which cover our entire premises which he declined to do. We will not be refunding any amount to the *** as the work performed was authorized by them, and sincerely apologize about any miscommunication to them.
Sincerely,
*** ***
General Manager
University BP Inc
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com- How can you allow this inconsistent banter from an individual who's reputation is simply bad business? In his prior statement, University BP admitted to removing the transmission hoses and connecting them. If so, why were only the clamps replaced but not the hose? Because they failed to put on the clamps causing the hoses to become disconnected. An oversight? Possibly. Or an opportunity for more repairs and collecting money under false pretenses from college students. I think the latter.So, when the hoses broke the 2nd time, our mechanic replaced the hoses and not the clamps because the clamps were shiny and new but the hoses had cuts in them. This was only a couple weeks later!The initial 'transmission hose' incident occurred on the drive from [redacted] to [redacted], the Sunday after Thanksgiving, 11/30. The service ticket was 12/2. I detected the transmission fluid leak two weeks later when my son was home in [redacted] for Winter Break. This service ticket from my mechanic was 12/17. I haven't had any leaks since.A simple remedy: refund for all transmission repairs and towing fees or this situation will escalate with public knowledge. My receipts are attached.
In regards to the situation with the transmission hoses. Replacing these hoses would never be a routine part of the initial repair of the head gaskets of the engine. The owner acknowledged that when having breakfast out with his son the morning of his sons departure that there was transmission fluid leaking from the vehicle before the son began his trip to [redacted] from [redacted]. The issue of the son being stranded and the towing expenses incurred could have been corrected before the trip was made. In good faith the hoses were replaced at a reduced parts and labor cost to the customer. As far as the transmission hoses failing again as clearly stated on all repair invoices and in the lobby of our garage all warranty work has to be performed in our shop. The spark plugs were not replaced as part of the initial repair. When confronted by the customer about the spark plug coming out and the threads being stripped. The customer was told by the garage the vehicle was at that the head would have to be removed and sent to a machine shop for repair. The customer was advised for our garage to help at all the vehicle would have to be returned to our garage. When the vehicle was brought to our garage the threads were inspected with a borescope and found to be in good condition as a precaution the threads were chased to clean any debris and a new spark plug and plug wire installed at no labor cost to the customer in good faith. The customer was also not charged to install the drive shaft that had been removed for towing the vehicle on a dolly and the hardware necessary for installation that the customer left in his tool box in [redacted]. The cost of $62.80 incurred at that time was not for labor but the parts, one spark plug and spark plug wires required for the repair that were not part of the initial repair. The nature of these problems is unfortunate for both parties and I believe that the customer has been treated fairly and professionally in all aspects to correct the said problems.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Their response is untrue. They were to tow and trouble shoot the car problem. They were told not to do any work on the vehicle and not to take anything apart. They took parts off the engine and lost them. Also, personal property was missing and a police report was filed. They did not offer to find an engine. [redacted] said if he found an engine, it would cost us for his time to find an engine, so their responses are untrue.
In response to this matter. The transmission hoses that leaked were only removed and reconnected to perform the head gasket repair. When the vehicle was brought back to us we repaired them at a redused rate to try to help the customer in that situation. As far as the spark plug issue it was...
taken care of with no labor cost to the customer he was only charged for the parts that were not replaced with the original repair. The oil leak will gladly be repaired if the vehicle is brought back to our repair facility. The repairs only carry an in house warranty and would have to be confirmed.
Thank you for resolving the car issue. Your staff is amazing, we appreciate your honesty!