College Scooters

Review: On May 20, 2013, I purchased a used B-09R,Silver 2012 (Make: [redacted]) motor scooter from [redacted] Scooters. I was told that the old carburetor had been replaced with a new one. However, when I got the vehicle home it gave me nothing but problems from day one in regards to the carburetor. I called the dealer three times about the scooters idling and stalling which was a problem with the carburetor. The mechanic suggested that I adjust carb. throttle at higher speed(when driving)which did not help. He told me since the scooter had only 84 miles on the odometer, it had not broken in yet. The scooter stopped operating all together. I had to pay to have it towed to a nearby dealer and the carburetor was diagnosed as being bad and unable to be repaired and needed to be replaced, in which I did at my expense.I believed that I had not been treated fairly and lead to believe that a new carburetor was replaced on the scooter when I purchased it.

Product_Or_Service: Motor Scooter

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Reimburse me for the cost of a new carburetor.

Business

Response:

23 August, 2013

Case ID: [redacted]

To Whom it may Concern,

[redacted] purchased a used 2012 Peace Sports B-09R scooter, VIN # [redacted] from our [redacted] location on May 20th, 2013 for $950.00. The customer was advised that this scooter was a consignment sale meaning we were selling it for one of our customers and that with consignment sales there is no written or expressed warranty and the scooter is sold as is. The scooter had less than 100 miles on it and was in like-new condition. We had previously replaced the carburetor due to the scooter not being used often and the customer was advised on this aswell. The scooter was tested extensively before and after the purchase and was found to be running in good condition.

[redacted] contacted me soon after he purchased the scooter and advised me that it was hard to start and wasn't idling properly. I spent approximately 30 minutes on the phone with him walking him through different diagnostic directions in order to attempt to solve the problem himself as he lived 30 miles from the store and didn't have a way to get it back. After he tried these adjustments to no avail I advised him if he could bring it back to the store we would gladly remedy the problems and get his scooter running right free of charge.

Approximately a month or two later [redacted] contacted me again informing me that he had paid to have his scooter transported to a different mechanic shop that advised him he needed to replace the carburetor for $100. Not only was [redacted] grossly overcharged for the part, he was also most likely misdiagnosed by this shop as he had a brand new carburetor installed only a month prior and probably only needed a carburetor cleaning. Due to the unfortunate scenario that [redacted] experienced I spoke with [redacted] for almost an hour and apologized profusely, however since the scooter was sold on consignment with no warranty and he took it to a different shop to have the work done we would not be able to reimburse him for the repair costs he incurred. I also sent him some coupons for future service and accessories.

I have attached copies of his invoice, our Used Scooter Disclaimer and Warranty form, the email I sent him, along with the coupons. I have also attached the copy of the invoice from the previous owner in which we installed the new carburetor.

We hold our standard of customer service to the highest level at College Scooters and it is the main principle we founded our company on two and a half years ago. We hope that we can win [redacted] over for future relations with our company and hope that we can move past this bumpy start.

Sincerely,

[redacted] Owner

College Scooters LLC