The manufacturer of the vehicle who reimburses for warranty has a defined process for warranty prior approval with items that are considered ornamental such as glass assemblies. Most ornamental pieces are covered by Ford warranty under the bumper to bumper 3 year or 36,000 mile warranty and...
expires whichever occurs first. Gaining prior approval for this repair would have included taking pictures of the vehicle, odometer, and overall concern of glass. After submission an approval or denial for repair will be returned via the prior approval process where denials can be appealed. Had the vehicle been presented to the dealer and the vehicle repair submitted the replacement of the rear window could have been replaced at the manufacturers cost and not the consumers. At this time the dealer has made attempts to reach the customer without response. [redacted]
The manufacturer of the vehicle who reimburses for warranty has a defined process for warranty prior approval with items that are considered ornamental such as glass assemblies. Most ornamental pieces are covered by Ford warranty under the bumper to bumper 3 year or 36,000 mile warranty and...
expires whichever occurs first. Gaining prior approval for this repair would have included taking pictures of the vehicle, odometer, and overall concern of glass. After submission an approval or denial for repair will be returned via the prior approval process where denials can be appealed. Had the vehicle been presented to the dealer and the vehicle repair submitted the replacement of the rear window could have been replaced at the manufacturers cost and not the consumers. At this time the dealer has made attempts to reach the customer without response. [redacted]