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College Station

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College Station Reviews (1)

I purchased a belt prior to Christmas as a gift for my son. One of the screws holding a medallion on the belt completely broke off after six days. I purchased a ** leather belt for $45 from College Station on12/17/13. This was one of 3 shopping trips I made to this store for the holidays with a total spent of close to $200. The belt was a gift for my son who will be attending [redacted] in the fall. My receipt is # X-XXXXXX and the purchase took place at 12:02 pm. The item description and number for the belt is Belt Concho TN Zeppro/ CI05251 $45.00.The belt was given to my son on 12-24-13. On 12-29 one of the screws holding in the ** medallion completely broke off and the Concho is now unattached on one side.On 01-02-14 I returned to the store to exchange our damaged belt. I was immediately told that wasn't possible. After much discussion about how this didn't make any sense I left the store. I asked for contact info for the owner. I was only allowed to have his email address according to the sales associate. I immediately emailed as well as posting on their Facebook page hoping for a resolution.Today is 1-09-14 and still not a word from the company. This is extremely poor customer service. Desired SettlementI would appreciate an apology and a full refund. Business Response Based on a conversation the Revdex.com had with the company; Mr. [redacted] states, that per their policy which is viewable at the store register, there are no cash refunds. Mr. [redacted] states that they provide store credit for products that have a manufacturer defect or that is in its original condition upon return. Mr. [redacted] states, that the merchandise was not in its original condition nor did it have a manufacturer defect upon return. Mr. [redacted] states that the belt's emblem was ripped off and store credit was declined by the company. In addition, Mr. [redacted] advised that the store manager offered to repair the belt free of charge but the consumer declined.

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Description: Clothing - Retail

Address: 2100 Hamilton Place Blvd STE 136, Chattanooga, Tennessee, United States, 37421-6008

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