Complaint: [redacted] I am rejecting this response because: a professional landscaping company should be aware of how to discuss and recommend to their client an accommodation in the service based on the weather, grass length, or seasonCollege student landscaping failed to make a professional judgment call regarding the maintenance of the grassThis company should have called to discuss the management of the grass prior to cutting the grassThis company was only interested in cutting the grass without diagnosing the problemThis company is not interested in the health of the lawn but it appears that this company is interested in cutting grass and moving onI believe this company should not charge me for the last grass cut because of the poor outcome Sincerely, [redacted] ***
Per our previous statement, we did inform [redacted] on two different occasions what could happen to her lawn before performing the serviceThe first was on Friday 4/29/when [redacted] called to skip during early spring when the grass was growing fast because of all the rain and the second was on Tuesday 5/3/when [redacted] requested her grass to be cut shorter after she skipped a week If [redacted] would have took our advise and not skipped, just like all our other customers, we would not be in the situation we are in now, but for some reason, [redacted] did not want to take our adviseOur customers are not under contract so we can't force a customer to do something they do not want All we were doing was following her instructions, even though we advised against itWe feel we did everything we could have done to inform [redacted] of what would happen if she skipped a week of service during the early wet spring season we were havingTell us why here
Complaint: [redacted] I am rejecting this response because: a professional landscaping company should be aware of how to discuss and recommend to their client an accommodation in the service based on the weather, grass length, or seasonCollege student landscaping failed to make a professional judgment call regarding the maintenance of the grassThis company should have called to discuss the management of the grass prior to cutting the grassThis company was only interested in cutting the grass without diagnosing the problemThis company is not interested in the health of the lawn but it appears that this company is interested in cutting grass and moving onI believe this company should not charge me for the last grass cut because of the poor outcome Sincerely, [redacted] ***
Per our previous statement, we did inform [redacted] on two different occasions what could happen to her lawn before performing the serviceThe first was on Friday 4/29/when [redacted] called to skip during early spring when the grass was growing fast because of all the rain and the second was on Tuesday 5/3/when [redacted] requested her grass to be cut shorter after she skipped a week If [redacted] would have took our advise and not skipped, just like all our other customers, we would not be in the situation we are in now, but for some reason, [redacted] did not want to take our adviseOur customers are not under contract so we can't force a customer to do something they do not want All we were doing was following her instructions, even though we advised against itWe feel we did everything we could have done to inform [redacted] of what would happen if she skipped a week of service during the early wet spring season we were havingTell us why here