College Works Painting, Inc.

Our VP has personally spoken with the client and
has resolved the complaint.

Review: We have a serious customer service and vandalism issue with this company. We worked with a young man who was originally supposed to paint our house named Anthony. Due to delays with our HOA, he had to give the job to a man named Juan when it came time to complete the painting job. During this time, they lost our agreed upon and HOA-approved paint sample. Once they figured it out, they did a good job, but removed several of fixtures from our house, including pigeon-proofing spikes that we had paid another company to install years before. They did not ask before removing these spikes, and Anthony had told us they could paint over them (which is best so that they remain blended in with the house). So, not only did they remove them without permission, break several of them in the process, but they then stated they could not put them back on because they did not have the right glue.Long story short, after weeks of pushback from the company, speaking with a manager named Austin, as well as a manager named Kyle who had told me personally that they would take care of it, the only way to get it done is for US to pay out of pocket for the glue so that they themselves could put the, now broken, pieces of these spikes back on our house.Oh, and did I mention that by removing these spikes, they have now negated our warranty with the pigeon-proofing company???Im very pleased with the paint job itself, but the lack of respect for our property and subsequent rude and unethical treatment when all we asked is that they fix this mistake is absolutely unacceptable. -Trisha and JoshuaDesired Settlement: We only want the pigeon spikes replaced with no out of pocket cost to us.

Business

Response:

Our VP has personally spoken with the client and

has resolved the complaint.