Collegian Movers, Inc.

Review: PAID ALMOST 1000 TO HAVE THEM MOVE ME. THEY DROPPED MY DRESSER AND RUINED IT. DRESSER WAS A FEW MONTHS OLD. ENTIRE BOTTOM BROKEN OUT DUE TO DROPPING. FILED AN INSURANCE CLAIM. [redacted] WITH THEIR OFFICE SAID CHECK WAS IN THE MAIL, STILL HAVE NOT RECEIVED A CHECK AND IT IS TWO MONTHS. I AM GETTING THE RUN AROUND. ALSO, I PAID EXTRA TO HAVE AN ITEM DELIVERED TO A 3RD ADDRESS THE NIGHT OF THE 7TH. THE ITEM WAS NOT DELIVERED UNTIL THE 10TH. NOT ACCEPTABLE.Desired Settlement: REFUND FOR DRESSER AND FOR EXTRA I PAID TO HAVE ITEM DELIVERED ON THE 7TH.

Business

Response:

To whom it may concern

Collegian Movers did respond the customer and complaint in a timely fashion.

We responded on February 5, 2014 (post marked) with a letter and settlement check. The response was sent to the address listed on our paper work and the claim form. Since the letter (paper work and claim form) did not have the apartment number the letter was sent back as "insufficient address..."

We then contacted the customer to inform them of this and readdressed the envelope to include the apt number. Then again on March 8, 2014 we received the letter back again with " No mail receptacle - unable to forward". Today we contacted the customer and received a different address and again resent the letter.

Attached is a copy of the 2 envelope covers showing the post marks and notes

Thank you in advance for your assistance regarding this matter

Collegian Movers Inc

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have received the check. However, their movers ruined a piece of furniture. I sent the amount of the piece of furniture with a receipt and photos to the company. I received the check today and the amount they paid was much less than replacement cost.They were given the receipt. The item was 4 months old when they ruined it. I am shocked that they would ruin the furniture and then send half the amount of cost to cover this item. It is very disappointing. I will not be satisfied until I have the replacement value for the piece of furniture their movers ruined. I did not expect movers to drop a piece of furniture and completely ruin it and send a menial amount saying this is what it is worth. I will not be satisfied until I am reimbursed the replacement cost.

Sincerely,

Consumer

Response:

From: [redacted]

Sent: Thursday, March 13, 2014 1:36 PM

To: [redacted]

Subject: Re: FW: Message from [redacted]

We did not have a signed contract. They sent the contact that I submitted to you, the quote and when they came on that day I wrote a check for the amount. I did not meet them or exchange documents prior to the day of move. I have the insurance claim with the receipt and photos but I submitted that with my original complaint.

Review: I hired Collegian Movers to move my small one room office from [redacted] to [redacted] on July 1, 2014. They arrived over an hour late. They damaged the wall of the office from which I moved. They acknowledged the damage in writing on the freight bill. One of the movers, [redacted], called the Collegian Movers' office and informed "[redacted]" of the damage. On July 3, 2014, I spoke to [redacted] at Collegian Movers. He asked me to send him the pictures I had taken of the damaged walls. I sent him the photos via email and received no response back. At that time, the owner of the building had not yet had the work performed to fix the walls. On August 7, 2014, I sent [redacted] the invoice for $150 that I received from my former landlord. Granted, the invoice from the painters has the wrong month on it (it says that the work was performed in June and not July; I am attempting to get a corrected invoice), but all the same, I have still not received a response from Collegian Movers. Overall, my move was handled very poorly and I would not use Collegian Movers again nor would I recommend them to anyone. When I booked Collegian Movers, I was adamant that the movers had to arrive by 8:00 am. This was because of the parking situation at my previous office. Regardless, though, they showed up over an hour late and got upset when they could not park anywhere easily. The supervisor of the crew was very rude and confrontational with me. Finally, I have had the same furniture moved on 2 previous occasions. Each time, 2 men moved it without issue. This time, 4 men moved it and they managed to damage my furniture and the building. As I told [redacted] when I spoke to him on July 3, I am not making any claim for the damaged furniture; I simply want to be reimbursed for the painting to repair the walls. At this time, I am making this complaint because I am being completely ignored. As [redacted] told me, Collegian Movers deals with damage to walls "all the time" because "it happens." Why then am I being ignored?Desired Settlement: I would like to be reimbursed the $150 that it cost to have the walls painted that Collegian Movers damaged. My former landlord has deducted this amount from my security deposit. Collegian Movers charged me $648 to move ONE room of office furniture about 5 miles. The entire move took 2 hours. At the time I booked them, I knew that they were essentially over-charging me but I was willing to pay the money to have professional movers move me in order to avoid problems.

Consumer

Response:

From: [redacted]

Sent: Monday, August 18, 2014 12:28 PM

To: [email protected]

Subject: Complaint with ID [redacted].

To whom it may concern:

I received a satisfactory response from the business about which I filed a complaint with the Revdex.com (Collegian Movers). I would like to withdraw my complaint against Collegian Movers. Please let me know whether this email is adequate to do so.

Thank you in advance for your response.

Regards,

Review: The movers were lost because they were given the wrong address or put the wrong address in there GPS. It took them an extra hour to get there. They told us it was included in the Travel Time posted on the bill and we wouldn't be charged. They started at 10:30 AM and finished at 5PM (6.5 hours). They put 7.5 hours on the Bill of Lading. I didn't notice it until after they left. When I called the company to let them know of the difference, I was told the extra hour was for the time it took them to get there. I was told by the driver I wasn't going to be charged for this when he arrived.Desired Settlement: Send a check for $132.60 that we shouldn't have been charged.

Consumer

Response:

From: [redacted]

Sent: Monday, April 14, 2014 11:40 AM

To: Revdex.com

Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

To Revdex.com,

We have received a reply from Collegian Movers, and they want to resolve the issue. They said they will send me a check ASAP.

Thanks for your help resolving this issue,

Review: We contacted Collegian Movers 2 months prior to our move for a quote. The actual cost was double the quote.

Horrible sales practices. Awful business but crafty when it comes to inflating the cost and man hours.Desired Settlement: We contacted Collegian mover 2 months prior to our 10 mile move of our 2 bedroom home. I was given a detailed quote based upon our belongings. The movers showed up with a vehicle that was too small. A second vehicle was sent for and showed up 3 hours behind schedule. The move in to the new home was a disaster. Both vehicles did not show up to unload at the scheduled time. The second vehicle was 6 hours late to extend the overtime hours. IN short the move bill was double the quoted price.

Business

Response:

Business Response /* (1000, 5, 2013/05/14) */

Consumer's Original Complaint :

We contacted Collegian Movers 2 months prior to our move for a quote. - Original contact 3.8.13 at 10:48:47 AM

The actual cost was double the quote. - Our detailed estimate emailed on 3.26.13 at 12:48:40 PM was to include - 1111 cubic feet of items, our trucks hold 1950 cubic feet to allow for some additional items not listed - the customer had a 20' trailer and was to move some of the items not listed himself - when the movers arrived they found this was not the case - after loading all of the original listed items the customer requested they move everything, at which time the foreman call to have another truck dispatched to complete the move. The second truck was only charged for at regular rates and only for the time it was used. Original estimate was for 2,143.95 which is very accurate given the customer provided list - final cost was $3,379.28 which includes all the additional items not in the estimate.

Horrible sales practices. - in addition to the detailed list of items by room our estimates included this language "Estimate is provided based on your description of the items moving ... Please read the items list for accuracy and confirm that we have included all the items that you are moving, including the correct number of boxes to be moved. All charges are hourly, ..."

Awful business but crafty when it comes to inflating the cost and man hours. - Customer never complained to us about any service issues.

Consumer's Desired Resolution: We contacted Collegian mover 2 months prior to our 10 mile move of our 2 bedroom home. I was given a detailed quote based upon our belongings. The movers showed up with a vehicle that was too small. - estimate of detailed listed items provided for by the customer was for 1111 cubic feet - truck capacity is 1950 cubic feet?

A second vehicle was sent for and showed up 3 hours behind schedule. - Second vehicle was not needed in original estimate and only sent at the customer's request to move additional items that he was originally going to move himself. Additional items were mostly in the 2 car garage, yard and the shed.

The move in to the new home was a disaster. ?? Both vehicles did not show up to unload at the scheduled time. - scheduled unload was between 12:00 noon and 2:00 PM - truck was signed in at 1:15 PM

The second vehicle was 6 hours late to extend the overtime hours. - no overtime was charged - all charges are at regular rates - 2nd truck was sent later so the customer would not be charged for the truck sitting and waiting to be unloaded.

IN short the move bill was double the quoted price. - Again the estimate for what was listed by the customer was accurate - it's the additional items not included in the estimate (the items customer was going to move with his 20' trailer) that resulted in additional costs.

In summary the cost of the move was over the estimate price due to additional items not included in the estimate that the customer was intending to move on his own. The attic was estimated at 50 boxes but had

150 boxes and items, garage was to have a refrigerator only - but we moved everything in a full 2 car garage, the shed was not to have anything but was full and we moved that also. In short the price charged was very fair giving the items originally contracted for and all of the additional items moved and work provided.

Thank you in advance for your help in resolving this matter.

Sincerely

Collegian Movers Inc

Review: Collegian Movers was hired by our neighbors in the fall to move them out of their home. The moving truck parked in the neighbor's driveway but once loaded with all of the belongings it was too heavy to move. In the process of trying to get it out of the driveway the truck left the asphalt and the wheels dug into our landscaping on our property. There are now several divots and uneven ground in our landscaping.

I've been in contact with Nick P since early October trying to have our landscaping fixed and am not getting any traction. I've emailed pictures of the damage and they said they would come fix it. The workers finally did come in November, but they put black top pothole filler into our garden and then put topsoil over it. This does not make sense and has now made sections of our landscaping a driveway. All they needed to do was put about 6 bags of dirt in the various divots in the landscaping. If they were going to do any repair on the neighbor's driveway (which is also destroyed from the weight of the truck) with blacktop - it should have only been on the side. No blacktop should have been put in the landscaping.

We did not realize that there was blacktop under the topsoil until a week later and I contacted Nick P again. After submitting additional pictures, he agreed that it was not done properly and that they would come back and fix it. Due to the mild winter- collegian had ample opportunity to come out, dig up the blacktop and fill the divots with topsoil. I have emailed several additional times asking for a timeline for repair and requesting something in writing committing to making the repairs in the spring. We have been extremely patient and reasonable in this process - asking for them to fix the problem or provide us $300 so that we can hire someone to fix the issues. My patience has worn thin. Collegian Movers damaged our property and 4 months later, they have been unable to remedy the situation.Desired Settlement: The black top needs to be dug out and refilled with top soil. Since it's now winter, I would like a letter stating that this will be done as soon as the ground unfreezes in the spring. The letter should also include contact information for several people within the company, so if staff changes, I still have a contact person to reach. In lieu of Collegian fixing the problem themselves, they could provide us with $300 and we'll fix the landscaping without their assistance.

Business

Response:

We sent a crew to repair the dirt hole and are waiting to here back from the complainant as to their satisfaction

Review: Movers damaged a [redacted] French Doors refrigerator by denting 2 doors. Attempt was made by the company to replace only 1 door with the two dings but the manufacture no longer makes the door. Money refunded to company but no one at the company contacted us about the refund. Months went by and we followed up on the matter but no one responded. We finally got a hold of Matt and after multiple back-and-forth emails, they offered to settle the claim at $275. We refused and returned the $275 check and was told that they would put in a claim for us. Two weeks went by and we received another check for $400 to compensate for the damages that are not repairable (check noted as final settlement).. There had been a claim form filled out and sent to the company with the value of the fridge at $1,557 (the depreciated value from $2,400). We bought insurance for extra coverage up to $15,000 loss/damage for the move. Instead of filing a claim with their insurance company to reimburse us, they are now telling us that we have to live with the damages and $400 is the final settlement for the refrigerator door. They can take this damaged fridge. We'd like to be able to purchase another refrigerator. There had been 7 calls made to the company and 5 different people had been involved but still no resolution. We had been told that 2 of the people are no longer with the company and no one else handled our problems until we followed up again and now there's another person involved, an Erin . I, [redacted], was in a bad car accident since last October and I am still recovering from the cervical spine fusion from April of 2015. Due to the circumstances, we let the claim drag on this long. But no one at the company really addresses the matter in depth and they let the ball drop.Desired Settlement: Company can take this damaged refrigerator and buy/replace it with another refrigerator for us or reimburse us for $1,557 (less $250 deductibles).

Business

Response:

9.8.15 - Revdex.com

response – [redacted] / [redacted] complaint

First

we would like to say to [redacted] and [redacted] we are sorry to [redacted] of your car

accident, we did not know about your accident until now. From experience we

know how horrible and debilitating back injuries can be.

Company’s

position

1.

We

attempted to repair the dings using many techniques, including dry ice, which did

reduce the dings by 50% to 100%. One ding was completely eliminated. The

customer confirmed this worked and that it improved the appearance.

2.

We

attempted to replace the damaged part, but after an exhaustive search the part

is not available. Cost of repair, if parts were available $195 less the $250

deductible and our liability is zero. We made an offer of $275 and it was

refused.

3.

With

no parts available to repair, in the interest of customer service, we calculated

the loss from the “scratch and dent” perspective, using the retailers’ discount

([redacted], etc) of 5% to 15% off of the value. Taking the

maximum rate of 15% we calculated the loss at $335.88 less the deductible of

$250 which puts our liability at $85.88. In light of customer service we made

an extremely generous offer of $400.

The

cargo coverage purchased was for depreciated value and not replacement

coverage. The customer is asking for a new refrigerator and the company feels

this is an unwarranted excessive claim.

A few

notes - the refrigerator is in PERFECT WORKING CONDITION, the dings are

extremely minor (not even visible in the photos sent by the customer). On

moving day, at the customer’s request, the bill was discounted by 1 hour

because of the refrigerator.

We have

tried to settle this claim by going above and beyond what we feel is reasonable.

At this point we are asking the Revdex.com to advise us! Are we being reasonable?

Please

confirm that the extremely generous offer of $400 is more than fair and we will

resend the check or make a recommendation.

Thank you in advance for your consideration regarding this matter. We look

forward to an amicable resolution.

Best

regards,

Collegian

Movers Inc

Consumer

Response:

Review: [redacted]

I am rejecting this response because: There are inaccuracies of the claim. The 1 hour credit was actually for the truck breaking down. They had to wait for it to repair. While we weren't told what the real issue was, we think it was the battery and was easily fixed. The break down of the truck was not related to the refrigerator issue. You can confirm it with the 3 movers. We didn't ask for a credit for the extra time the movers took to disassembled and to reassembled the 3 doors. Realistically, the total credit should be 2 hours (-1 hour for truck break down and -1 hour for the extra time spent with the refrigerator).

Review: Collegian Movers uses the Revdex.com acreditation despite not living up to its standards. I used the acreditation to help make the decision to use them. My complaints are:1. The service provided regarding the move was very substandard and did not comply with my wishes. My contractor complained they did not move furniture as required away from walls for the painters which ended up costing my extra money2. Post the move, I never heard from Collegian and never received an invioce. 3. 9 months after not hearing from them, I follwed up on several occasions. Despite assurances they would return phone calls, no one ever did. 4. In my phone calls they were unable to locate information on my move. The person anwering the phone was very unhelpful.5. Finally in May 2014, after escalating my frustration to their manager, I received a return call from [redacted], who promissed to locate my goods and help arrange the return of my goods. He sent an invoice, but never called regarding my move despite promissing to do so. He said they were very busy and would try to do something. He didn't return phone calls after.6. Their accounting person assigned to me ([redacted]) was very rude. He refused to answer any question regarding my invoice, assurances that goods were there, abiliity to deliver my goods, and subsequently hung up in my face. He obviously did not want to answer any questions and only wanted his money (remember it was I who awoke them to the fact they never sent an invoice and who follwed up numerous times).7. They refuse to anser calls and return emails regarding my questions and only want their money. I have always assured them my willingness to pay as soon as I can get assurances tham my goods will be deliverd and they answer my invoice questions.8. Collegian is not deserving of Revdex.com acreditation and should be avoided by all consumers. There are too many other deserving, honest and high quality services providers who deserve our business.Desired Settlement: I would like Revdex.com to help me resolve this [redacted]er by contacting the company and asking them to answer my questions, assure me that all my goods are in their position and not damaged, and will commit to deliver my goods within a certain time frame after payment. If necessary, I would appreciate Revdex.com helping me should any dispute regarding my invoice be necessary.

Business

Response:

Review: Guys did not wrap a single thing to protect it from getting damaged. Luckily nothing coming out of house was damaged. Your driver ( who I will call "[redacted]" because I dont remember his name, Jamaican accent) who was in charge was the only one I have a complaint with. Very bad attitude most of the time and I wouldnt want him working for me but its your business. Everyone else was great and pleasant.

As we were finishing up the pack I was told by [redacted] that my motorcycle would not be taken because of the fuel in it. Had that been communicated by you to me beforehand I obviously would not have filled up my tank. One of the other guys improvised and disassembled my bike emptying the gas out of it. Then preceding to take the gas with him. They had to crowbar threshold from front door in their opinion to get couch out of house. Even though I moved it in with a friend previously without having to do that. I asked him before leaving to please put it back together. He said he will send someone back to do it. Needless to say, noone came back. They also scratched up the wall quite a bit in trying to get the couch out of the house.

Upon arrival in NJ I was demanded the money up front before everything was taken off the truck. I said that makes no sense. I showed him the money and said I would like to pay half now and half upon completion. Why would I pay before the job is done? What if you break stuff or dont reassemble? He threatened to drive back to origin city and charge me double after speaking to his boss which I presume wasnt you. I asked to see the contract which states payment is due upon delivery. Delivery does not mean still inside your truck. When I buy a couch and have it delivered they dont consider it delivered until its in my house. This was absurd. The other workers told me payment is due after job. I ended up giving in and paid much to my dismay

Of course one of my bookshelves that [redacted] took out by himself with the handtruck completely broke into pieces and is irreparable. Now Im out at least $100 for that.

Needless to say I was completely dissatisfied with the entire event solely due to that [redacted]. In case you are wondering I paid for their lunch and gave them plenty to drink. I also tipped the crew very handsomely because I didnt want to hold back from everyone because of one [redacted].

I have taken picture if the need arises to show the damageDesired Settlement: $600

Gas taken

2 bookshelves broken

Not repairing door threshold

Scratching walls/paint in tryiing to remove couch

Being completely unprofessional

For aggravation and lack of response from the company after several attempts to deal with this in a civil manner.

Business

Response:

October 5, 2014

Manager, Marketplace Operations

CT Revdex.com

RE: ID [redacted]

Dear [redacted],

In regards to the issues with the

above mentioned move please be advised the Collegian Movers Inc “CMI” gives binding estimates on almost

all interstate moves, this move was a binding estimate. What this means is that

an exact list of items to be moved is provided by the customer, the access at

both locations is stated and identified and a guaranteed price is given based

on this information. On this particular move the actual number of items to move

was more than what was listed. In Addition the customer was not completely

prepared and packed, and many items were on the 2nd and 3rd floor. Additionally on the 3rd floor there were approximately 12 huge xxxl boxes

packed with books, appliances that were not ready for moving and the stair access

ways were very tight. No stairs were noted on the estimate. This job was

estimated as a ground floor to ground floor move. Had these items been

mentioned and the stairs at the time of estimate or anytime before moving day

the price would have increased significantly and additional men would have been

sent to assure a timely load. Instead we had to send men from the warehouse at

the last minute.

When the warehouse manager

arrived he said it was like an episode of horders, trash all over the place,

doors had to be removed, a baby (aprox. 1 yr old) was crawling around unattended

(one mover had to quickly put down an item to stop the baby from falling down

the stairs), the fridge was full and was on the 3rd floor, etc. The customer

was picking and choosing what went causing further delays (the house was a

mess).

On October 3, after speaking with

the customer, in an effort to resolve the issues, an employee went out to the

origin house to confirm the front door was reinstalled. While there a neighbor

came out and asked if he was with the “[redacted]” because she had

filed a complaint to them about boxes and trash left in and around the house. Her concern

was for rodents and bugs. The employee took photos of what could be seen from

the street of the piles of boxes and debris left behind, on the side of the

house (not a pretty sight).

In short the customer did not properly

prepare accordingly or communicate to us the actual details of the move. It

should be noted that our driver did his best to accommodate this customer and

make the move as smooth as possible given the unpreparedness of the customer.

Moving a motorcycle full of gas is not allowed by movers. All furniture is pad wrapped in the truck and secured, unless

the “pad n wrap” service in house is requested (VIP service $$).

CMI is continuing to try and work out an amicable resolution with

the customer.

Thank you in advance for your assistance regarding this

matter.

Collegian Movers Inc

Consumer

Response:

First of all I would like to start by saying that I am appalled that I have to respond to some of these claims due to the fact that these movers are outright lying about so many of these claims: My responses to these absurdities will be in bold and I will go through all these point by point.

Review: on June 29, 2015 Collegian moved my furniture from [redacted] address to their storage facility. On July 18, 2015 Collegian moved my furniture to my new address in [redacted]. I called ahead several times to see if cost was different then it was the first time because I was getting a bank check. Rep didn't call back so I had the check made for $1,252.00 same as the first time.. Move to [redacted] actually cost total of $890. Driver actually wrote on bill they owed me $362. I called a few days later to advise rep [redacted] that movers had also broken a glass insert to my coffee table, He said they would reimburse me $60 for that. The total owed me is $422. To date I have not received any reimbursement from them after hearing "the check"s in the mail". After giving my apartment number Erin said she would mail out check right away on 8/10/15. On Thursday 8/13/15 still no check. I left voicemail to Matt and has never called me back. No check today either 8/17/15 one month later. I have been more that patient. I just want my $422 reimbursed to me now. No one returns my calls or if they are there, I hear it's coming. Well, it isn't and I am very frustrated and don't know where to turn. Please Help, just get my $422 reimbursed to me.Desired Settlement: They should reimburse me as promised.

Consumer

Response:

From: [redacted] Sent: Saturday, August 22, 2015 3:40 PM To: [redacted] Subject: Complaint [redacted] Hello I want to let you know that regarding the above referenced complaint, it is finally settled satisfactorily. I received a check this afternoon from Collegian Movers in the amount of $422.00. So, please consider the matter closed and the complaint satisfied. Thank you for your help. Sincerely, [redacted]