I’m
responding to the letter I received in the mail today regarding the complaint
ID#*** in which your office receivedThe individual(s) that filed the
complaint are former tenants of ours that moved out
in July of The entire
office staff including myself has spoken to the individuals on several separate
occasions to explain that they are responsible for the items that were damaged
in the apartment (iethe carpet & vinyl) as well as the extra cleaning
that was required and billed by our contractorWe have showed them the
attached pictures, explained their lease and their responsibilities to them,
showed them their moinspections that they did when they moved in along
with our move out inspection that we did of the condition when they moved out,
and finally the charges and the invoices that were accessedWe have spent
several hours on multiple occasions to work with the former tenants so they
have not been ignored
Their
lease agreements that they all three signed clearly states the following under
paragraph’s 4, and 6:
The
Redec Fee is not a deposit. In the event that Landlord incurs or will
incur expenses in returning the Premises and/or Property Common Area to the
condition so required by this Lease, which amount exceeds the Redec Fee,
Resident understands and agrees that Resident shall pay such excess expense to
Landlord within thirty (30) days of receipt of an invoice for such amount
Resident’s
Obligations and Responsibilities:
a. Resident
shall keep and maintain the Premises in good, clean, and sanitary
condition, excepting reasonable wear and tear, and shall make no
alterations or additions thereto without prior written consent of Landlord
b. Resident
agrees that the Premises and all parts thereof shall be returned to the
Landlord in the same condition as it was received, less wear and tearwear and tear does not include , among other things,
dirt
With
all that being said, and as you can agree by looking at the pictures the
apartment was not in good, clean and sanitary condition nor was the apartment
returned to the landlord in the same condition as it was receivedTherefore
that is why the move-out inspection was done and the charges were accessed due
to the condition that the apartment was left
It
was their responsibility to clean the apartment which they choose not to do;
therefore the charges were not accessed unfairlyAs you can clearly see extra
cleaning was required and that is exactly what they got charged forThey were
also charged for the replacement cost of the carpet and vinyl because the
carpet was torn, badly stained in multiple places, the vinyl was in
a condition that could not be cleanedThe former residents stated in their
moinspections that the carpet and vinyl was in good condition when they
moved in to the apartment but was left in condition that was NOT salvable when
they moved outAlso when they spoke to an employee of the leasing office they admitted
that they tore the carpet and it was typical to have many stains on the carpet,
therefore they knew that condition of the flooring upon move out which is what
they got charged forAttached is the invoice in which we had to incur and pay
due to the condition of the flooring and the fact that it had to be replaced
We did not mark up the charges when assessing it to the residents therefore the
charges were not accessed unfairlyIt states in their contract it was their
responsibility to return the apartment to us in its same condition, which is
was notIt also states in the contract that if we incurred expenses to return
the premises back to its original condition that they agree to pay such excess
expense, which there wereThat is why each former resident received a final
account statement will balance due to us, which you agreed to pay when you
signed your contract
If
you have any further questions or need any additional documentation please let
me know and I will gladly get that to you
Thank
you for your time,
*** ***
Property
Manager
Collegiate
Communities
Evergreen St| West Lafayette, IN
47906
Office 765.746.1831 | Fax
765.743.6501
www.collegiatecommunities.com
Facebook l YouTube I Twitter
I became a member at your location last year. I recently tried to transfer a massage to my wife and I was told I couldn't because I already did and I could only do it once.
When I signed up last year, I specifically asked the women who signed me up if I could alternate months with my wife and give her my accumulated massage every other month. She stated that it was ok and I would only have to pay the $10.00 fee to transfer to another person.
Also, these new terms of only transferring once is not on my agreement papers.
The other day I had a massage and I inquired about this and I was told that it is a rule that was created after I signed up but it still applies to me.
Why does it apply to me if that rule did not exist when I signed up. Also, when I was told that I could alternate with my wife, that is what attracted me to sign up.
I don't understand how a new rule that was created should apply to me? This is very frustrating because I feel that you are not keeping your part of the contractual agreement.
I’m
responding to the letter I received in the mail today regarding the complaint
ID#*** in which your office receivedThe individual(s) that filed the
complaint are former tenants of ours that moved out
in July of The entire
office staff including myself has spoken to the individuals on several separate
occasions to explain that they are responsible for the items that were damaged
in the apartment (iethe carpet & vinyl) as well as the extra cleaning
that was required and billed by our contractorWe have showed them the
attached pictures, explained their lease and their responsibilities to them,
showed them their moinspections that they did when they moved in along
with our move out inspection that we did of the condition when they moved out,
and finally the charges and the invoices that were accessedWe have spent
several hours on multiple occasions to work with the former tenants so they
have not been ignored
Their
lease agreements that they all three signed clearly states the following under
paragraph’s 4, and 6:
The
Redec Fee is not a deposit. In the event that Landlord incurs or will
incur expenses in returning the Premises and/or Property Common Area to the
condition so required by this Lease, which amount exceeds the Redec Fee,
Resident understands and agrees that Resident shall pay such excess expense to
Landlord within thirty (30) days of receipt of an invoice for such amount
Resident’s
Obligations and Responsibilities:
a. Resident
shall keep and maintain the Premises in good, clean, and sanitary
condition, excepting reasonable wear and tear, and shall make no
alterations or additions thereto without prior written consent of Landlord
b. Resident
agrees that the Premises and all parts thereof shall be returned to the
Landlord in the same condition as it was received, less wear and tearwear and tear does not include , among other things,
dirt
With
all that being said, and as you can agree by looking at the pictures the
apartment was not in good, clean and sanitary condition nor was the apartment
returned to the landlord in the same condition as it was receivedTherefore
that is why the move-out inspection was done and the charges were accessed due
to the condition that the apartment was left
It
was their responsibility to clean the apartment which they choose not to do;
therefore the charges were not accessed unfairlyAs you can clearly see extra
cleaning was required and that is exactly what they got charged forThey were
also charged for the replacement cost of the carpet and vinyl because the
carpet was torn, badly stained in multiple places, the vinyl was in
a condition that could not be cleanedThe former residents stated in their
moinspections that the carpet and vinyl was in good condition when they
moved in to the apartment but was left in condition that was NOT salvable when
they moved outAlso when they spoke to an employee of the leasing office they admitted
that they tore the carpet and it was typical to have many stains on the carpet,
therefore they knew that condition of the flooring upon move out which is what
they got charged forAttached is the invoice in which we had to incur and pay
due to the condition of the flooring and the fact that it had to be replaced
We did not mark up the charges when assessing it to the residents therefore the
charges were not accessed unfairlyIt states in their contract it was their
responsibility to return the apartment to us in its same condition, which is
was notIt also states in the contract that if we incurred expenses to return
the premises back to its original condition that they agree to pay such excess
expense, which there wereThat is why each former resident received a final
account statement will balance due to us, which you agreed to pay when you
signed your contract
If
you have any further questions or need any additional documentation please let
me know and I will gladly get that to you
Thank
you for your time,
*** ***
Property
Manager
Collegiate
Communities
Evergreen St| West Lafayette, IN
47906
Office 765.746.1831 | Fax
765.743.6501
www.collegiatecommunities.com
Facebook l YouTube I Twitter
I became a member at your location last year. I recently tried to transfer a massage to my wife and I was told I couldn't because I already did and I could only do it once.
When I signed up last year, I specifically asked the women who signed me up if I could alternate months with my wife and give her my accumulated massage every other month. She stated that it was ok and I would only have to pay the $10.00 fee to transfer to another person.
Also, these new terms of only transferring once is not on my agreement papers.
The other day I had a massage and I inquired about this and I was told that it is a rule that was created after I signed up but it still applies to me.
Why does it apply to me if that rule did not exist when I signed up. Also, when I was told that I could alternate with my wife, that is what attracted me to sign up.
I don't understand how a new rule that was created should apply to me? This is very frustrating because I feel that you are not keeping your part of the contractual agreement.