Thank you for your response. *** *** is working on a solution and will remain in contact with you. Please email me at *** if you feel *** is not working with you on a solution, as he has reported to me that he is. He has also reported to me that he is on continual contact with you, so please let me know if this is not the case as well. *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I will keep you updated on the progress with [redacted]. I expect a phone call in the next few days to set up the next step in resolving this matter
Regards,
[redacted]
We held a conference call with the homeowner last week and we are working with them to come to a resolution. We will provide the final outcome and update as soon as possible. Thank you.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The deck was a very small part of the paint contract. The majority of the larger part was the entire house. Please review our report card that we submitted. Our representative has failed to contact us even with our weekly emails requesting a reply.
Regards,
[redacted]
Dear Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thanks for your assistance
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to...
complaint # [redacted]. Please add your rejection comments below.
[I have spoken with the company and are in the process of attempting to resolve this matter.
Regards,
[redacted]
Dear [redacted],We apologize for the current state of affairs with your paint job and the circumstances of which we have to reach out to you about. Our understanding is that a rep has scheduled a time with you to address your concern. Please let us know if there any anything else we can...
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica} Hello [redacted],Our understanding is that your concern is related to a "warranty issue" regarding your deck. As stated in our contract and by our representative, we unfortunately cannot warranty decks due to the harsh New England weather...
and typically heavy foot traffic. This is described on the terms of the back of the contract/receipt you were given at the time of purchase.Thank You,
Thank you for your response. *** *** is working on a solution and will remain in contact with you. Please email me at *** if you feel *** is not working with you on a solution, as he has reported to me that he is. He has also reported to me that he is on continual contact with you, so please let me know if this is not the case as well. *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I will keep you updated on the progress with [redacted]. I expect a phone call in the next few days to set up the next step in resolving this matter
Regards,
[redacted]
We held a conference call with the homeowner last week and we are working with them to come to a resolution. We will provide the final outcome and update as soon as possible. Thank you.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The deck was a very small part of the paint contract. The majority of the larger part was the entire house. Please review our report card that we submitted. Our representative has failed to contact us even with our weekly emails requesting a reply.
Regards,
[redacted]
Dear Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thanks for your assistance
Regards,
[redacted]
We respectfully left this customer a message yesterday and will speak with her directly. Thank you.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to...
complaint # [redacted]. Please add your rejection comments below.
[I have spoken with the company and are in the process of attempting to resolve this matter.
Regards,
[redacted]
Dear [redacted],We apologize for the current state of affairs with your paint job and the circumstances of which we have to reach out to you about. Our understanding is that a rep has scheduled a time with you to address your concern. Please let us know if there any anything else we can...
do. Thank you, Tell us why here...
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica} Hello [redacted],Our understanding is that your concern is related to a "warranty issue" regarding your deck. As stated in our contract and by our representative, we unfortunately cannot warranty decks due to the harsh New England weather...
and typically heavy foot traffic. This is described on the terms of the back of the contract/receipt you were given at the time of purchase.Thank You,