Collin County Community College District

Rehder Enterprises, IncPO Box ***Bainbridge lsland,WA December 1, Revdex.comRevdex.comPO Box 1000DuPont, WA To Whom It May Concern,RE: Complaint [redacted] I rented a home from this customerShe had a stroke about this timeShe is an elderly woman withmany properties She would ask me to work on something one week and then tell me to wait until thenext due to multiple problems on her other propertiesLater, she said she had told me to do thatprojectI finally decided I wasn't doing any more because she would disremember what she had toldmeI did do a few projects for her on the home while I was living thereThe home is more than 80years old and needs a lot of workNot withstanding it is a beautiful home on the water and we lovedliving there and took great care of the home The tile floor in the downstairs bath was breaking upShe asked me to replace itShe insisted ongetting the materials herselfJust as when this often happens she did not get any edge or corner pieces.I demo'd the floor and replaced the sub floorI did charge her for thisThe old drain pipes in the housestick up above the floor, this requires the toilet be elevatedThis condition exists on the other toilets inthe house and I replaced this tile just as it had been previously installedI did have to seal off opensewer pipes that allowed sewer gases into this room below the existing vanity and obviously had foryearsThe customer had come and inspected twice and was happy with the jobWe actually lived therefor a year after installing and no one ever had a problem stubbing their toes on the edge of the raisedareaYou would almost have to be straddling the toilet to do thatHer complaint was made after Imoved out and more than a year after finishing the projectThere was never a question of uneven tiles.It was nicely installedThe crux of the matter was that I didn't even charge her for installing the tileas you can see by the attached invoiceI did tell her that I would be glad to replace the tile for $5oo thatwould include taking this up and doing whatever she wanted done, if she supplied the tileThat is notexorbitant for a tile jobThere was no extra tile left on this job, only scrap pieces On the second project of replacing the poles on her barn, all debris was used as firewood in the largefireplaceI did bring in other construction scrap which is dry wood and burns nicelyI cut and stackedabout a cord of wood and stored it in one of the barn stallsI left the other for her or a renter to cut as afavorWhen she complained I immediately came out and removed the pile of uncut woodShe optedto keep the wood stacked in the barn I am sorry this customer was unhappyWe went out of our way to care for her home and leave it inbeautiful conditionWe talked with her several timesShe made other demands of us that were out ofhand and we finally asked her not to contact us againI haven't spoken to her since mid June 2015.I have to say that I should have taken a clue when she repeatedly complained about all the work herprevious contractor did on the house and out buildings when he was renting the house Sincerely, Ed R***Rehder Enterprises, Inc

Edward R [redacted] ***Rehder Enterprises, IncPO Box ***Bainbridge Island, Wa December 17, Revdex.comPO Box 1000DuPont, WA To Whom IT May Concern, I am glad that [redacted] is now fully recoveredI can only say that when we were renting from her andworking on her property she would tell us one week to do some work, the next week she didn't want itdone or wanted us to wait until she had things under control on some other properties that she hadtrouble with the clients onThe next time we spoke with her she insisted that she had told us toproceed with the previous projectOn projects we did do at her request she asked us to wait onpayment forA good part of what we did was maintain her property with our own equipment and forless than she had told me she had been paying previously There were no kitchen chairs in the house, perhaps they were out in the shedI didn't go through thosethingsI did put her toaster and microwave out there, neither one of which would cook the foodIdidn't put any utensils out thereI did purchase period chairs that matched her kitchen table and leftthem there as an measure of good willWe did not paint any radiator coversThere is a forced air heatsystem, I am not sure what she is referring toThe patio was covered with mildew and microbesIt wasvery spottedOn one end there was moss more than two inches thick imbedding into the concrete andundermining itI did clean and remove all of this and then put a new concrete stain that matched asclosely as I could find to what had previously been put on there When I moved out I did forget a few of my paintings and family photosObviously I would not purposelyleave theseWhen I came back to pick them up [redacted] had piled some throw pillows and things that musthave been left by a previous tenantI went ahead and took these and delivered them to the SalvationArmy drop offThe house was left spotlessI have photos to demonstrate this [redacted] insists that therewas an antique mirror in that houseIt was never thereI can show photos of all the rooms while wewere thereThere was no mirror.I have five children and spouses, as well as grandchildrenThat is why I rented a bedroom home.They were there to visit for the holidays and we used all of the facilitiesThe pool cover opened at onespeed and was poorly set upIf you didn't stop at a certain point it came off the trackWhich is whathappened when everyone was thereIt is product of use As to the rent [redacted] tried to tell me at one time that she had discounted the rent from what she hadadvertised forHowever, I had kept her advertisement and showed her she was confusing me withanother tenantIt was a competitive rent and several homes were advertised for a similar amount atthe time If [redacted] is such a good business woman and thought she was being overcharged, why did she never saythis and why would she continue to request us to do further work? I charged her a very conservativeamount for the work I didShe was still requesting me to do further work just before I moved***came out twice and inspected the work I did on the bathroom and approved itWe lived there for ayear with all of my family and others visiting continuallyNo one ever had a problem with the toiletIfsomeone walked in there in the middle of the night with the light off as she told me she did, then youmight expect to have a bit of an accidentThe lift around the toilet sits about -1/inches proud of thetoiletIf she had gotten the right materials I could have put a soft edge on this liftI worked with thematerials she providedShe approved the workI have no intention of having further dealings with thiswomanShe continues to call into question my integrity in spite of my best efforts to do good by her.We put quite a bit of work into her well to bring her well into compliance without major work on itIdidn't charge her for this and the continual trips to Twiss laboratories to have it tested, nor for the timewe were using it with substandard water qualityI did good work for herShe kept my full deposit eventhou she insisted I could depend on her to return itI just let it goI am done with her Edward R***

Revdex.com
Re: Complaint ID ***
I am requesting that MrR*** fix, at his expense, the bathroom floor that he installed incorrectly at my propertyThe workmanship is not up to the caliber that one would expect from a professional contractorThe platform he built under the toilet caused severe foot injury on me that my podiatrist is still treating
To further add to my grievances, the concrete slab facing the pool on my property had been acid washed a bright ochre yellow making it costly to reverse the finish, if at all possibleThe radiator covers were painted a garish redPictures still hung on the wall after he moved outPiles of various belongings remainedMy kitchen chairs, kitchen utensils, toaster, etchad been thrown into the open air shed and ruinedNot to mention my kitchen chairs had been replacedI am still missing an heirloom antique mirror that hung in the house during his occupancy
I paid MrR*** well for the work he did on my house; often work I did not even requestI feel that my generosity subsidized his rent and that he looked for projects each month to underwrite his rent (see schedule below of what I paid him for extra work each month) And his rent was already under the market price
Check # Date Amtpaid to R***
1263 3/5/14 $3,
1271 4/3/14 $2,700
278 4/18/$1,
1293 5/12/$1,
1313 6/2/14 $
1333 7/9/14 $
1343 8/17/$
1366 10/1/$
1397 11/9/$
1402 11/14/14 $
1422 12/14/14 $
1432 1/6/15 $
1479 5/2/14 $255
Total = $10,715
Yes, I am an year old woman who had a strokeMy mind has recovered fully and I continue to work full time and manage and acquire many propertiesHowever, I think it is shameful that MrR***, tried to take advantage of me by overcharging each month for work on my house that I often considered unnecessary
I suspect he may have used my property for VRBO or Airbnb as evidence suggests (i.emy electronic swimming pool cover was broken last December)All of this I will turn a blind eye to if he would just honor my request by returning the mirror and fixing the bathroom floor that MrR*** installed incorrectly
Sincerely,
*** ***

Edward R*** ***Rehder Enterprises, IncPO Box ***Bainbridge Island, Wa
December 17,
Revdex.comPO Box 1000DuPont, WA
To Whom IT May Concern,
I am glad that *** *** is now fully recoveredI can only say that when we were renting from her andworking on her property she would tell us one week to do some work, the next week she didn't want itdone or wanted us to wait until she had things under control on some other properties that she hadtrouble with the clients onThe next time we spoke with her she insisted that she had told us toproceed with the previous projectOn projects we did do at her request she asked us to wait onpayment forA good part of what we did was maintain her property with our own equipment and forless than she had told me she had been paying previously
There were no kitchen chairs in the house, perhaps they were out in the shedI didn't go through thosethingsI did put her toaster and microwave out there, neither one of which would cook the foodIdidn't put any utensils out thereI did purchase period chairs that matched her kitchen table and leftthem there as an measure of good willWe did not paint any radiator coversThere is a forced air heatsystem, I am not sure what she is referring toThe patio was covered with mildew and microbesIt wasvery spottedOn one end there was moss more than two inches thick imbedding into the concrete andundermining itI did clean and remove all of this and then put a new concrete stain that matched asclosely as I could find to what had previously been put on there
When I moved out I did forget a few of my paintings and family photosObviously I would not purposelyleave theseWhen I came back to pick them up *** had piled some throw pillows and things that musthave been left by a previous tenantI went ahead and took these and delivered them to the SalvationArmy drop offThe house was left spotlessI have photos to demonstrate this*** insists that therewas an antique mirror in that houseIt was never thereI can show photos of all the rooms while wewere thereThere was no mirror.I have five children and spouses, as well as grandchildrenThat is why I rented a bedroom home.They were there to visit for the holidays and we used all of the facilitiesThe pool cover opened at onespeed and was poorly set upIf you didn't stop at a certain point it came off the trackWhich is whathappened when everyone was thereIt is product of use
As to the rent*** tried to tell me at one time that she had discounted the rent from what she hadadvertised forHowever, I had kept her advertisement and showed her she was confusing me withanother tenantIt was a competitive rent and several homes were advertised for a similar amount atthe time
If *** is such a good business woman and thought she was being overcharged, why did she never saythis and why would she continue to request us to do further work? I charged her a very conservativeamount for the work I didShe was still requesting me to do further work just before I moved***came out twice and inspected the work I did on the bathroom and approved itWe lived there for ayear with all of my family and others visiting continuallyNo one ever had a problem with the toiletIfsomeone walked in there in the middle of the night with the light off as she told me she did, then youmight expect to have a bit of an accidentThe lift around the toilet sits about -1/inches proud of thetoiletIf she had gotten the right materials I could have put a soft edge on this liftI worked with thematerials she providedShe approved the workI have no intention of having further dealings with thiswomanShe continues to call into question my integrity in spite of my best efforts to do good by her.We put quite a bit of work into her well to bring her well into compliance without major work on itIdidn't charge her for this and the continual trips to Twiss laboratories to have it tested, nor for the timewe were using it with substandard water qualityI did good work for herShe kept my full deposit eventhou she insisted I could depend on her to return itI just let it goI am done with her
Edward R***

Rehder Enterprises, IncPO Box ***Bainbridge lsland,WA
December 1,
Revdex.comRevdex.comPO Box 1000DuPont, WA
To Whom It May Concern,RE: Complaint ***I rented a home from this customerShe had a stroke about this timeShe is an elderly woman withmany properties
She would ask me to work on something one week and then tell me to wait until thenext due to multiple problems on her other propertiesLater, she said she had told me to do thatprojectI finally decided I wasn't doing any more because she would disremember what she had toldmeI did do a few projects for her on the home while I was living thereThe home is more than 80years old and needs a lot of workNot withstanding it is a beautiful home on the water and we lovedliving there and took great care of the home
The tile floor in the downstairs bath was breaking upShe asked me to replace itShe insisted ongetting the materials herselfJust as when this often happens she did not get any edge or corner pieces.I demo'd the floor and replaced the sub floorI did charge her for thisThe old drain pipes in the housestick up above the floor, this requires the toilet be elevatedThis condition exists on the other toilets inthe house and I replaced this tile just as it had been previously installedI did have to seal off opensewer pipes that allowed sewer gases into this room below the existing vanity and obviously had foryearsThe customer had come and inspected twice and was happy with the jobWe actually lived therefor a year after installing and no one ever had a problem stubbing their toes on the edge of the raisedareaYou would almost have to be straddling the toilet to do thatHer complaint was made after Imoved out and more than a year after finishing the projectThere was never a question of uneven tiles.It was nicely installedThe crux of the matter was that I didn't even charge her for installing the tileas you can see by the attached invoiceI did tell her that I would be glad to replace the tile for $5oo thatwould include taking this up and doing whatever she wanted done, if she supplied the tileThat is notexorbitant for a tile jobThere was no extra tile left on this job, only scrap pieces
On the second project of replacing the poles on her barn, all debris was used as firewood in the largefireplaceI did bring in other construction scrap which is dry wood and burns nicelyI cut and stackedabout a cord of wood and stored it in one of the barn stallsI left the other for her or a renter to cut as afavorWhen she complained I immediately came out and removed the pile of uncut woodShe optedto keep the wood stacked in the barn
I am sorry this customer was unhappyWe went out of our way to care for her home and leave it inbeautiful conditionWe talked with her several timesShe made other demands of us that were out ofhand and we finally asked her not to contact us againI haven't spoken to her since mid June 2015.I have to say that I should have taken a clue when she repeatedly complained about all the work herprevious contractor did on the house and out buildings when he was renting the house
Sincerely,
Ed R***Rehder Enterprises, Inc