Collins Asset Group, LLC

[redacted] has also filed a complaint with the [redacted] which is pendingThe settlement [redacted] is referring to is the National Mortgage Settlement which allotted a minimum of $to each homeowner which lost a home via foreclosure or short saleHowever, unless there was a special settlement with the obligor, the payment of the funds did not relieve the liability of the maker of the note from repaying the loanWe have been communicating with [redacted] since and have previously requested information from her to help us in our investigation to support her assertion that she was relieved of this liabilityTo date we have only received a which indicates that she received $from the National Mortgage SettlementWe need specific documentation indicating that a previous note holder relieved her from her obligation.Our documentation indicates that no such loan forgiveness has occurred and again via this response ask for same.Prior to receiving this communication, this matter has been sent to our counsel in [redacted] [redacted] This communication is from a debt collector[redacted]

Complaint: [redacted] I am rejecting this response because:it has been years since I received that letter and doubt full that I still have it, was told it was written offyou purchased the loan and should of researched itI feel that you are just trying to make a profit for yourself and if [redacted] wrote off the loan than you wont give [redacted] any money.You are just trying to scam people into putting money into your pocket Regards, [redacted]

Ms [redacted] , The title to your vehicle has been ordered and is currently in-process Unfortunately, we have to go through the entire chain-of-title for your account to make the request to the original creditor This process is not always ideal as others within the chain do not always exercise the same urgency as we do for our consumers We are the recipient in this process and are completely dependent on those up the chain to provide a timely response We will continue to monitor the progress of this request and will send your title to you via certified mail to the address you provided as soon as we receive itThank you, Collins Asset Group

Collins Asset Group, LLC (CAG) received a complaint through the Revdex.com portal on 3/20/from [redacted] (co-debtor on account [redacted] ) The Primary debtor on the account is [redacted] ( [redacted] ’ granddaughter) CAG purchased the account in question on 5/22/ CAG sent a validation letter to [redacted] on 6/9/ [redacted] called in 11/6/and spoke to one of our agentsShe stated that she would speak with her husband and may be able to pay $a month on the account [redacted] told our agent that she would call the next day to setup a payment plan [redacted] made several promises to pay; however, no payments have been made from the date of account validation until now After multiple attempts to contact [redacted] ***, we attempted contact with [redacted] (co-signer) beginning around 3/15/ CAG spoke to [redacted] on 3/9/2017, in which he stated that he received a paper from [redacted] * [redacted] informing him that he is not responsible for this debt [redacted] then terminated the phone call before the agent could ask for a copy of the paperwork We could quickly resolve this account If [redacted] would send us a copy of the paperwork stating that he has been released from responsibility as he previously stated he received from [redacted] This communication is from a debt collector

Ms [redacted] , Collins Asset Group, LLC, (CAG) upon your initial request to no longer dispute the account, informed and requested both Credit Reporting Agencies that CAG reports such tradelines ( [redacted] and [redacted] ) to reflect that you were no longer disputing your account with usThe length of time for the Credit Reporting Agencies to update the information or changes supplied is not in CAG’s controlAttached please find the [redacted] Bullseye dated November 4, (report reflecting this specific tradeline in issue) verifying the change has been made eliminating your disputePlease compare this report to another report attached showing the status of the tradeline before the elimination of your disputeAs you can see in the attachments, the tradeline has been updated to reflect that it is no longer in a dispute status This communication is from a debt collector Thank you, Collins Asset Group, LLC

As this complaint from the consumer involves the disclosure and discussion of nonpublic personal information, we are unable by law to respond to the Revdex.com, as the Revdex.com is not a governmental entity to which such disclosure would be required by lawAdditionallywe have not received written permission from the consumer to so disclose such information [redacted] remains committed to treating consumers with respect in accordance with all governmental statutes and regulationsAccordingly any discussions as to any specific allegations made by the consumer must be remain confidentialThank you [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Yes I have, THANK YOU! I received it on Friday, September 30. The postal service attempted to deliver it on the 29th but I was not here. [redacted] sent it on September 21 to Collins Asset Group. I tried going to the BBB website this weekend to let you guys know I had received it but could find nowhere to submit an update.Without your assistance, I feel I would still be waiting for it. It definitely should not have taken 5 1/2 months. Once again, thank you for your assistance and the service you provide. Regards, [redacted]

Ms***, Collins Asset Group, LLC, (CAG) upon your initial request to no longer dispute the account, informed and requested both Credit Reporting Agencies that CAG reports such tradelines (*** and ***) to reflect that you were no longer disputing your account with usThe
length of time for the Credit Reporting Agencies to update the information or changes supplied is not in CAG’s controlAttached please find the *** Bullseye dated November 4, (report reflecting this specific tradeline in issue) verifying the change has been made eliminating your disputePlease compare this report to another report attached showing the status of the tradeline before the elimination of your disputeAs you can see in the attachments, the tradeline has been updated to reflect that it is no longer in a dispute status This communication is from a debt collector Thank you, Collins Asset Group, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This matter cannot be discussed with a third party as we have not received permission from the complainant and his counsel to release information. This communication is from a debt collector. [redacted]
[redacted]
[redacted]
[redacted]

As this complaint from the consumer involves the disclosure and discussion of nonpublic personal information, we are unable by law to respond to the Revdex.com, as the Revdex.com is not a governmental entity to which such disclosure would be required by law. Additionally. we have not received written permission...

from the consumer to so disclose such information. [redacted] remains committed to treating consumers with respect in accordance with all governmental statutes and regulations. Accordingly any discussions as to any specific allegations made by the consumer must be remain confidential. Thank you. [redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:it has been 6 years since I received that letter and doubt full that I still have it, was told it was written off. you purchased the loan and should of researched it. I feel that you are just trying to make a profit for yourself and if [redacted] wrote off the loan than you wont give [redacted] any money.You are just trying to scam people into putting money into your pocket.
Regards,
[redacted]

Ms. [redacted],
font-family: "Verdana","sans-serif"; font-size: 10pt;"> 
The title to your vehicle has been ordered and is currently in-process.  Unfortunately, we have to go through the entire chain-of-title for your account to make the request to the
 
original creditor.  This process is not always ideal as others within the chain do not always exercise the same urgency as we do for our consumers.  We are the recipient in this
 
process and are completely dependent on those up the chain to provide a timely response.   We will continue to monitor the progress of this request and will send your title to you
 
via certified mail to the address you provided as soon as we receive it.
 
Thank you,
 
Collins Asset Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Yes I have, THANK YOU!  I received it on Friday, September 30.  The postal service attempted to deliver it on the 29th but I was not here.  [redacted] sent it on September 21 to Collins Asset Group.  I tried going to the Revdex.com website this weekend to let you guys know I had received it but could find nowhere to submit an update.Without your assistance, I feel I would still be waiting for it.  It definitely should not have taken 5 1/2 months.  Once again, thank you for your assistance and the service you provide.
Regards,
[redacted]

[redacted] has also filed a complaint with the [redacted] which is pending. The settlement [redacted] is referring to is the National Mortgage Settlement which allotted a minimum of $300.00 to each homeowner which lost a home via foreclosure or short sale. However, unless there was a special settlement...

with the obligor, the payment of the funds did not relieve the liability of the maker of the note from repaying the loan. We have been communicating with [redacted] since 2015 and have previously requested information from her to help us in our investigation to support her assertion that she was relieved of this liability. To date we have only received a 1099 which indicates that she received $600.00 from the National Mortgage Settlement. We need specific documentation indicating that a previous note holder relieved her from her obligation.Our documentation indicates that no such loan forgiveness has occurred and again via this response ask for same.Prior to receiving this communication, this matter has been sent to our counsel in [redacted]. This communication is from a debt collector.[redacted]

Ms. [redacted],
 
...

Collins Asset Group, LLC, (CAG) upon your initial request to no longer dispute the account, informed and requested both Credit Reporting Agencies that CAG reports such tradelines ([redacted] and [redacted]) to reflect that you were no longer disputing your account with us. The length of time for the Credit Reporting Agencies to update the information or changes supplied is not in CAG’s control. Attached please find the [redacted] Bullseye dated November 4, 2016 (report reflecting this specific tradeline in issue) verifying the change has been made eliminating your dispute. Please compare this report to another report attached showing the status of the tradeline before the elimination of your dispute. As you can see in the attachments, the tradeline has been updated to reflect that it is no longer in a dispute status.
 
This communication is from a debt collector.
 
Thank you,
 
Collins Asset Group, LLC

Ms. [redacted],  The title to your vehicle has been ordered and is currently in-process.  Unfortunately, we have to go through the entire chain-of-title for your account to make the request to the  original creditor.  This process is not always ideal as others within the chain do...

not always exercise the same urgency as we do for our consumers.  We are the recipient in this process and are completely dependent on those up the chain to provide a timely response.   We will continue to monitor the progress of this request and will send your title to you  via certified mail to the address you provided as soon as we receive it. Thank you, Collins Asset Group

Collins Asset Group, LLC (CAG) received a complaint through the Revdex.com portal on 3/20/2017 from [redacted] (co-debtor on account [redacted]).  The Primary debtor on the account is [redacted] ([redacted]’ granddaughter).  CAG purchased the account in question on 5/22/2014.   CAG...

sent a validation letter to [redacted] on 6/9/2014.  [redacted] called in 11/6/2014 and spoke to one of our agents. She stated that she would speak with her husband and may be able to pay $100 a month on the account.  [redacted] told our agent that she would call the next day to setup a payment plan.  [redacted] made several promises to pay; however, no payments have been made from the date of account validation until now.    After multiple attempts to contact [redacted], we attempted contact with [redacted] (co-signer) beginning around 3/15/2016.  CAG spoke to [redacted] on 3/9/2017, in which he stated that he received a paper from [redacted] informing him that he is not responsible for this debt.  [redacted] then terminated the phone call before the agent could ask for a copy of the paperwork.  We could quickly resolve this account If [redacted] would send us a copy of the paperwork stating that he has been released from responsibility as he previously stated he received from [redacted].   This communication is from a debt collector.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Yes I have, THANK YOU!  I received it on Friday, September 30.  The postal service attempted to deliver it on the 29th but I was not here.  [redacted] sent it on September 21 to Collins Asset Group.  I tried going to the Revdex.com website this weekend to let you guys know I had received it but could find nowhere to submit an update.Without your assistance, I feel I would still be waiting for it.  It definitely should not have taken 5 1/2 months.  Once again, thank you for your assistance and the service you provide.
Regards,
[redacted]