Collins Brothers Towing of St Cloud

Good Afternoon, This vehicle was towed per St.Cloud Police, it was involved in a crashWe had a hold per the police department until further noticeWhen she called we did not have a release from the police department yet, she then continued to call and harass our employees, times the day it happened, times the following day(sunday), times on Monday, we explained to her she needed to quit calling and harassing out employees, harassing as in swearing and calling the staff namesWe explained to her once the police department release the vehicle she could pay the complete tow bill or a small fee and sign the title over to us as the car was totaled and she didn't have insurance on the vehicleAll belongings in the vehicle are legally ours until the tow bill is paid or they can show they meet the qualifications of the state statue for retrieving the belongings for freeShe then showed us she is on county assistance and paperwork that she met those qualifications and retrieved her items at no chargeIn her letter to you she claims she apologized, she never has to this day, even when she got her belongings she still threatened to sew us and was very rudeWhen a police department has a vehicle towed and has a hold in place we are not allowed to go above the laws head and let anything go or happen until we are told we can, but we also have company policies and fees for providing a tow service Thanks, James [redacted]

I am rejecting this response because: that is not trueIt’s a common lie from the company how I found out via their Facebook reviewsI have proof in a email see attachment I just don’t know how to attach itI have paid 118.39$ To get it towed from rollingview drive to st joe mini storageI was told y’all dropped it in front of the storage unitWhat was another lie! My car is miles away from that storage unit parked in somebody’s front yard!!!! With the keys inside the car and the car unlocked! I’m glad my car was found and not stolenI paid for a certain waySince my car didn’t make it to the destination the least y’all could do is refund my money and apologize instead of fighting constantly with y’all customers! I will now get a email today from the storage facilty to proof that u dropped it in somebody’s yard miles awayI will attach that tomorrowThank god the storage unit is service men friendly and the lady went above and beyond in her customer service job and found my car!