Collins Commercial Services

Collins Commercial Services Ron was on time and corrected a water leak problem under our kitchen sinkHe was friendly and professional and did the work efficiently

I spoke with Mr [redacted] and apologized for the misunderstanding between our field and office staff We got him back on the schedule for tomorrow afternoon, and will complete the retest for the originally agreed upon fee of $ Thanks, [redacted] /> Vice President

Used this business for the first time today for several plumbing issuesTheir technician, Steven Ford was greatHe was on time, efficient, polite and professionalFinished items in about 30-minutes and cleaned up! I would definitely use again, and wouldn't hesitate to refer him to a friendA rating from me

I have a one guard warrant and was assigned Collins commercial when I filed my claimI must say I was was pleasantly surprised with the service I received from this companyI was contacted by Eric when he was on his wayHe showed up on time and kept me in the loop every step of the wayIt is refreshing to know there are still companies that you can trustEric was very professional and left the area where he worked as clean as when he arrivedI would recommend Collins Commercial Services to anyone in need of future plumbing needs

Eric provided exceptional and professional service in resolving the issue with my bathroom toilet running water continuouslyThank you Eric for the prompt and courteous service!

Eric with Collins commercial came out to replace a valve on one of my shower handles that had broken offHe was nice, knowledgable and quickHe wasn't able to resolve the issue completely but worked it out with my home warranty company to get a new handle, covered under my warranty and will be ordering the partThanks Eric!

We are under contact with [redacted] company to repair HVAC issues that their homeowners haveWe deal with [redacted] ***, who (in this case) worked with the property manager, then the homeowner, then the tenantOur scheduler was just trying to explain to the tenant that there is a fee associated with coming out to perform the diagnosis, and “someone” would need to pay this feeUpon finding out what this tenant was requesting, we put her on hold to call the home warranty company for their authorization to perform the workIt did take longer than for them to respond, which unfortunately was out of our controlAll notes pertaining to this conversation were included in our work order for this jobWe have addressed this with our employee and now feel confident in her ability to handle difficult callsCollins originally ran this call and correctly diagnosed that the fuses were blownTech replaced blown fuses and documented in work order notes that although unit was still within specs, customer should replace disconnect (notes did not say that we replaced the disconnect)We came out again after receiving authorization from the home warranty company to replace the disconnect (per our original recommendation), which has resolved the issueAs this was a covered home warranty repair, and nothing was billed to the tenant (or the, homeowner, or the property manager), we are curious as to why this complaint notes “billing problems” as an issue.Unfortunately, Being mid-July in Phoenix, most HVAC repair calls have a fair amount of wait time for calls to be runTenant called in on July 14th, and that day was already booked She was scheduled for 12:00-4:on the 15thCall was in progress at 4:and completed at 5:16pm This was verified by our GPS unitsWork order notes state the tech replaced blown fuses and recommended to the tenant to replace the disconnectAfter the technician left, the fuses blew again verifying that he accurately diagnosed the disconnect as needing to be replacedAlthough the tenant requested a service call the next day, we were unable to run this call until receiving authorization of coverage from the home warranty companyThis contract is not with the tenant, the tenant is four people removed from the policy holderOur work order notes clearly state that we let the tenant know we could not run the call until we received the necessary authorization

Your service tech, Ron, was prompt, cuteous and totally professionalI was very pleased with the service and the information and assistence he provided

I would like to commend Eric, the service technician, who responded to my request for service. He was very professional and fixed the issues I was experiencing. He arrived on time and did an excellent job.

A collins commercial service technician came out to my property (30 minutes late) to fix a heating issue in my home. The service was to be completed in a home that I was not residing in. I had spoken with the technician ( and made him aware of this) and requested he call me to give me an update on what the issues were and best options to resolve them. I never got a call from the technician nor an update of what he "fixed." I never got a call from the office or the company notifying me of what he replaced or what he found. 24 hours later, the heating issues were still unresolved. I had to request they come out again and "fix" the issue. I spoke to the same technician and again reminded him that as the home owner, I needed an update and to hear what the issues and resolution would be. I requested this information prior to work being done to the heater. Two hours later, I still had not received a phone call. I called the main office number (as this is the only number that I had) and requested an update as to what services were being completed on my property. The office staff was unapologetic and hung up on me after providing me no information. This company employs unreliable, unskilled, and unprofessional staff that are incapable of completing onsite jobs. Fair warning, do not hire collins commercial services for any work in your home or business. It will not be done properly, nor will you be informed of what or why any work is being done!

Collins replaced our outside water pressure regulator the next day after the service request. They did not mess around with trying to repair it. Ericcwas terrific!

I If you need a plumbing job done quickly and efficiently, I would highly recommend Collins Commercial Services. We called due to a stopped up kitchen drain. We had just moved in and we had been running for five days; tried, frustrated, and trying to get the family fed, I discovered our kitchen sink was not draining. I called our home warranty and they relayed the call to Collins Commercial Services. Collins called me and set up an appointment.
Robert showed up at the appointed time and quickly reassured us that he could get us back in working order in no time at all. Within 10 minutes, we were back to running smoothly. Robert and his crew were extremely polite and professional. I would not hesitate to call them again.

I spoke with Mr. [redacted] and apologized for the misunderstanding between our field and office staff.  We got him back on the schedule for tomorrow afternoon, and will complete the retest for the originally agreed upon fee of $25.
Thanks,
[redacted]
/>
Vice President

We are under contact with [redacted] company to repair HVAC issues that their homeowners have. We deal with [redacted], who (in this case) worked with the property manager, then the homeowner, then the tenant. Our scheduler was just trying to explain to the tenant that there is a fee...

associated with coming out to perform the diagnosis, and “someone” would need to pay this fee. Upon finding out what this tenant was requesting, we put her on hold to call the home warranty company for their authorization to perform the work. It did take longer than normal for them to respond, which unfortunately was out of our control. All notes pertaining to this conversation were included in our work order for this job. We have addressed this with our employee and now feel confident in her ability to handle difficult calls. Collins originally ran this call and correctly diagnosed that the fuses were blown. Tech replaced blown fuses and documented in work order notes that although unit was still within specs, customer should replace disconnect (notes did not say that we replaced the disconnect). We came out again after receiving authorization from the home warranty company to replace the disconnect (per our original recommendation), which has resolved the issue. As this was a covered home warranty repair, and nothing was billed to the tenant (or the, homeowner, or the property manager), we are curious as to why this complaint notes “billing problems” as an issue.Unfortunately, Being mid-July in Phoenix, most HVAC repair calls have a fair amount of wait time for calls to be run. Tenant called in on July 14th, and that day was already booked.  She was scheduled for 12:00-4:00 on the 15th. Call was in progress at 4:09 and completed at 5:16pm.  This was verified by our GPS units. Work order notes state the tech replaced blown fuses and recommended to the tenant to replace the disconnect. After the technician left, the fuses blew again verifying that he accurately diagnosed the disconnect as needing to be replaced. Although the tenant requested a service call the next day, we were unable to run this call until receiving authorization of coverage from the home warranty company. This contract is not with the tenant, the tenant is four people removed from the policy holder. Our work order notes clearly state that we let the tenant know we could not run the call until we received the necessary authorization.

Contacted Gwen at Collins, who scheduled and appointment with my husband for Saturday from am to pm, no show. I called office and they close at noon on Saturday. Our air conditioner after they services was tripping our breaker. Contacted One Guard and let them know, they would not call anyone else as Collin's had serviced. Monday contacted Gwen who indicated there was not appointment scheduled refused to work with us and correct problem. POOR CUSTOMER SERVICE, LIARS AND UNPROFESSIONAL, NEVER NEVER NEVER USE THEM AS THEY SEEM TO BE SCAMMERS!!!!

Tech from Collins did come out to the property on July 20th.  Per tech notes found drain line clogged; was able to unclog; it found secondary drain pan rusted with holes in...

it leaking through.  I was
able to tip drain pan down to get rid of water.  Will need to check if drain is covered by One Guard (home warranty company) before moving forward. This was a non-covered issue with the home warranty company, so we gave them a fair estimate to replace the pan COD.  They complained that is was more than they could afford, so we worked with them to bring the price down even lower.  They agreed to the work and it was scheduled for Tuesday, July 26th. When this customer called the office on Monday to ask for “emergency service” sooner since her walls were wet, we did not have any techs available.  They were all on calls where
customers had only one unit that was not working.  In these temperatures, we consider these true emergencies. I called the tech who serviced this call to get his insight.  He wasn’t surprised that she still had the leak inside her wall.  He told her that the unit needed to stay off because the humidity was
making the condensation even worse.  They said that was unacceptable, even though the homeowner would not be home, because they had a cat. On a side note, our tech found NOTHING wrong with the air conditioning unit besides the plugged condensate line and the rusted out pan.  I would hate to see this customer pay $15,000 to
another company for work that’s not needed.

Collins Commercial Services
Ron was on time and corrected a water leak problem under our kitchen sink. He was friendly and professional and did the work efficiently.

Steven F[redacted] with Collins provided service at our home on 19th in N. Cntrl Phx today and did a great job! Thanks

Overall my fiancé and I had a Terrible experience with Collins. Our AC stopped working and they had no sense of urgency to get it fixed in the middle of summer in AZ it reached as high as 120. The scheduler Jason is useless and rude and should find a new job. The technicians that came to our house were great polite, apologetic, smart, hard working. Tyler was the one to finally get it fixed and working he answered my questions and went above and beyond great asset. I want this review to reflect my thoughts about the company overall not his performance

Contacted Gwen at Collins, who scheduled and appointment with my husband for Saturday from am to pm, no show. I called office and they close at noon on Saturday. Our air conditioner after they services was tripping our breaker. Contacted One Guard and let them know, they would not call anyone else as Collin's had serviced. Monday contacted Gwen who indicated there was not appointment scheduled refused to work with us and correct problem. POOR CUSTOMER SERVICE, LIARS AND UNPROFESSIONAL, NEVER NEVER NEVER USE THEM AS THEY SEEM TO BE SCAMMERS!!!!