Mr. [redacted] did contact a number of our National Operations Managers regarding his vehicle and information he received elsewhere. (internet?) Most of the conversation was with Mr. [redacted]. Mr. [redacted] was given the correct...
information: 1. The corrosion campaign had a one year limit for the specified remedy to be free of charge. That one year expired in December 2011. I might also add that his comments regarding the corrosion issues he has or is experiencing would not be covered under that safety campaign anyway. Mr. [redacted] is free to have the campaign completed, as well as any other corrosion issues, at his expense.2. There are currently no other open campaigns on this vehicle by VIN number. Had there been any open campaigns, we would have attempted to assist Mr. [redacted] with getting those repairs completed. According to Mr. [redacted]’s documentation of the call, Mr. [redacted] is demanding that we provide him historical warranty claim data on this vehicle, and in Mr. [redacted]’s opinion, he is making this demand in an attempt to argue the fact that his current issues should somehow be related to those campaigns and therefore should be completed by Isuzu free. He has even stated that he contacted NHTSA and was allegedly told we had to comply with his request. Even if Isuzu still had this information on this 16 year old vehicle, we have no obligation to provide it to Mr. [redacted]. We apologize that the response was not what Mr. [redacted] wanted. However, it was the correct response and we have closed our case. Regards, [redacted]Executive Manager - Warranty and Field OperationsIsuzu Motors America LLC1400 S. Douglass Road, Suite 100Anaheim, Ca. 92806[redacted]
Mr. [redacted] did contact a number of our National Operations Managers regarding his vehicle and information he received elsewhere. (internet?) Most of the conversation was with Mr. [redacted]. Mr. [redacted] was given the correct...
information: 1. The corrosion campaign had a one year limit for the specified remedy to be free of charge. That one year expired in December 2011. I might also add that his comments regarding the corrosion issues he has or is experiencing would not be covered under that safety campaign anyway. Mr. [redacted] is free to have the campaign completed, as well as any other corrosion issues, at his expense.2. There are currently no other open campaigns on this vehicle by VIN number. Had there been any open campaigns, we would have attempted to assist Mr. [redacted] with getting those repairs completed. According to Mr. [redacted]’s documentation of the call, Mr. [redacted] is demanding that we provide him historical warranty claim data on this vehicle, and in Mr. [redacted]’s opinion, he is making this demand in an attempt to argue the fact that his current issues should somehow be related to those campaigns and therefore should be completed by Isuzu free. He has even stated that he contacted NHTSA and was allegedly told we had to comply with his request. Even if Isuzu still had this information on this 16 year old vehicle, we have no obligation to provide it to Mr. [redacted]. We apologize that the response was not what Mr. [redacted] wanted. However, it was the correct response and we have closed our case. Regards, [redacted]Executive Manager - Warranty and Field OperationsIsuzu Motors America LLC1400 S. Douglass Road, Suite 100Anaheim, Ca. 92806[redacted]