Collision Cure

[redacted] originally received repairs at Collision Cure in early March During the repairs, Collision Cure replaced various parts on his truck, including the front bumperWhen he came in to pick up his vehicle, we went over the warranty we cover at Collision CureOur warranty is a lifetime warranty on the workmanship and paint of the repaired areasWe will cover bubbling of paint, rust, peeling paint, etcHowever, we do not cover any wear and tear damage, such as rock chips, other accidents, etc[redacted] returned in October stating that his front bumper was bubblingI personally went out to inspect the vehicleAfter looking at it more closely, I could see that the bubbling and rusting was due to rock chipsI explained the warranty we have and that we do not warranty rock chipsI explained that the front of the vehicle gets the most rock chips because it takes the impact of the rocks when driving down the road [redacted] was not happy with the outcome of our discussionAfter we received the complaint from the Revdex.com, we have attempted to contact [redacted] and left messages on his phoneTo date, [redacted] has not responded to our calls.In closing, Collision Cure maintains the highest standards in customer service, workmanship, and materialsCollision Cure always values fairness and "doing the right thing." However, financially as a company, Collision Cure cannot warranty rock chippingWhile it is unfortunate that [redacted] sustained rock chips on his bumper since his repairs in 2012, Collision Cure cannot be held responsible for wear and tear.Sincerely,Jared [redacted] Facility ManagerCollision Cure Body Werks Kokomo

[redacted] originally received repairs at Collision Cure in early March 2012. During the repairs, Collision Cure replaced various parts on his truck, including the front bumper. When he came in to pick up his vehicle, we went over the warranty we cover at Collision Cure. Our warranty is a lifetime...

warranty on the workmanship and paint of the repaired areas. We will cover bubbling of paint, rust, peeling paint, etc. However, we do not cover any normal wear and tear damage, such as rock chips, other accidents, etc.[redacted] returned in October 2015 stating that his front bumper was bubbling. I personally went out to inspect the vehicle. After looking at it more closely, I could see that the bubbling and rusting was due to rock chips. I explained the warranty we have and that we do not warranty rock chips. I explained that the front of the vehicle gets the most rock chips because it takes the impact of the rocks when driving down the road. [redacted] was not happy with the outcome of our discussion. After we received the complaint from the Revdex.com, we have attempted to contact [redacted] and left messages on his phone. To date, [redacted] has not responded to our calls.
In closing, Collision Cure maintains the highest standards in customer service, workmanship, and materials. Collision Cure always values fairness and "doing the right thing." However, financially as a company, Collision Cure cannot warranty rock chipping. While it is unfortunate that [redacted] sustained rock chips on his bumper since his repairs in 2012, Collision Cure cannot be held responsible for normal wear and tear.
Sincerely,
Jared [redacted]Facility ManagerCollision Cure Body Werks Kokomo

[redacted] originally received repairs at Collision Cure in early March 2012. During the repairs, Collision Cure replaced various parts on his truck, including the front bumper. When he came in to pick up his vehicle, we went over the warranty we cover at Collision Cure. Our warranty is a lifetime...

warranty on the workmanship and paint of the repaired areas. We will cover bubbling of paint, rust, peeling paint, etc. However, we do not cover any normal wear and tear damage, such as rock chips, other accidents, etc.[redacted] returned in October 2015 stating that his front bumper was bubbling. I personally went out to inspect the vehicle. After looking at it more closely, I could see that the bubbling and rusting was due to rock chips. I explained the warranty we have and that we do not warranty rock chips. I explained that the front of the vehicle gets the most rock chips because it takes the impact of the rocks when driving down the road. [redacted] was not happy with the outcome of our discussion. After we received the complaint from the Revdex.com, we have attempted to contact [redacted] and left messages on his phone. To date, [redacted] has not responded to our calls.In closing, Collision Cure maintains the highest standards in customer service, workmanship, and materials. Collision Cure always values fairness and "doing the right thing." However, financially as a company, Collision Cure cannot warranty rock chipping. While it is unfortunate that [redacted] sustained rock chips on his bumper since his repairs in 2012, Collision Cure cannot be held responsible for normal wear and tear.Sincerely,Jared [redacted]Facility ManagerCollision Cure Body Werks Kokomo