Collision Plus, Inc.

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We are sorry to hear that you are having issues with your vehicleIf a customer has anyissues or concerns with their vehicle after being repaired at our shop, we would appreciate theopportunity for the customer to address their concerns with us so we may be able to inspect thevehicle and help resolve any concernUnfortunately Collision Plus was not given theopportunity to inspect your vehicle and resolve any concerns.Collision Plus will be paying for the repairs to be done at *** *** *** *** Shop asyou requestedYour insurance company, *** ***, inspected your vehicle at *** ***
*** *** Shop on February 23, and have estimated that it will cost $for allnecessary repairs.Again we are sorry for any inconvenience you have endured because of this issue butCollision Plus will only pay for repairs specified by your insurance company.Thank you for your time,*** ***Collision Plus, Inc

Thank you for taking the time to communicate to us why our company did not meet your expectations.Upon first inspection of your vehicle, our estimator noticed that there was a stickerlocated inside the door panel stating that the vehicle should be taken to the Hyundai dealershipwhere the vehicle was
purchasedWe then proceeded to call the Hyundai dealership and confimredthat the vehicle could be fixed to industry standard at our shop.At the time your vehicle was towed into our shop, we were booking appointments for the lastweek of DecemberWe had quite a few other jobs scheduled at that time and December wasthe soonest we were able to get to your vehicleSince we were so busy and wore unable to workon your vehicle until December 30, we felt it was our duty to pay for a base model rental car forthe remainder of the time your vehicle was being repairedYou were made aware that if you didnot want a base model rental car then you would have to pay the difference.*** *** was made aware and approved the original estimate and all price changesthroughout the whole repair process*** *** has their own rules for when a vehicle is considereda total lossYour vehicle did not meet those rules so we continued with the repair process.Please accept our sincerest apology for any trouble or inconvenience we have caused you butwe feel we honored our agreement and went beyond in paying for a base model rental car.Again, we highly appreciate your feedbackIt's our goal to retain you as a satisfied customerand will hope to serve you again in the future.Thank you for your time,*** ***Collision Plus,Inc

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
From: Manager Store [redacted] [mailto:[redacted]] Sent: Friday, February 20, 2015 10:37 AMTo: [redacted]Subject: complaint ID# [redacted]Good morning. I [redacted] am emailing you because of the following reasons to re-open my complaint. I recently had my vehicle repaired at the Collision Plus 2 in Christiansburg, Va. Where they did repairs to my vehicle from an accident. About a week after the repairs were done I noticed that my ABS and Electronic Control Service lights were on in my vehicle and I noticed that my vehicle was shaking very badly while driving. I currently am a manager at the [redacted] shop in Christiansburg and while I was servicing my vehicle for an oil change I had my technician inspect my car and I found out that my left front wheel was very loose and about to come off because of the lower control arm bolt was loose and missing a washer to keep it tight and also the left front strut bolt was installed backwards. So, my car was repaired unsafe to drive and my ABS  and Electronic Control Lights were because of this reason and I could have had another accident had I not known to check this. Also, the repairs are estimated to be over $1000 and the parts would not be available for about 4 to 5 days. I am very upset because I had planned to leave for vacation this weekend but it seems as if I will have to somehow arrange for a rental vehicle to go on my trip and I should not have to if my repairs were done correctly and this makes me think that other repairs were not done correctly after this situation which was very unsafe and would not pass the state of Virginia for an inspection. I demand to be compensated for this very dangerous situation and the stress this has put on me at this time. I have supporting pictures and witnesses that can testify for this matter and will take action with an attorney if needed for compensation for stress and incompetence of Collision Plus’s repairs to my vehicle. This is totally unacceptable for the amount of money they were paid to repair my vehicle.  Thanks for your help,  [redacted]  [redacted] - Store [redacted] ManagerStore - ###-###-####EFax - ###-###-####

Review: I [redacted] was involved in an accident on December 11, 2014 in Roanoke, Va. in my new 2014 Hyundai Genesis which had only 6400 miles at that time. I contacted my insurance provider ([redacted]) and proceeded to file my claim and decided to have my vehicle towed to Collision Plus in [redacted] because I thought it would be the best place to take my new investment for the repairs needed and also it was near the Dealership in which I purchased my vehicle. After the vehicle was towed there the next day I was notified that they may not be able to get all the parts for the repairs of my vehicle and was asked if I would like to have it towed to the Hyundai dealership. I responded by saying if you are not able to fix my vehicle and recommend it to go there to please let me know. Appoxiatemately a few hours later they informed me that they could get all the parts needed to fix my vehicle and would I like for them to proceed and I responded only if you can do the job correctly. After I told them to proceed with the repairs my insurance carrier was provided with the estimated repairs for my vehicle to be at $12,738.47 at that time the work was not started on my vehicle until 12/30/14 in which I did not know until I contacted the shop. During this time I had an rental vehicle from enterprise in which my insurance provider covered $900 in rental fees and after that I had to endure the charges. The following week I was contacted from enterprise rental stating that my rental time was up and I needed to pay the charges or turn the vehicle in; so I contacted the repair shop about this matter to see if they would cover the charges because my vehicle was not hardly close to being done and I was promised a date every week when the repairs would be completed and the promise was broken 3 times and they stated maybe everyweek when I spoke to someone there which led me to believe that they could not handle the job after they already started working on my vehicle. So, after I expressed my concern about the rental fees the shop told me that I had to pay all the charges and that they are not responsible for any rental fees and then told me that I just need to turn the rental in but I had no other means of transpotation so I had no option but to pay the charges. After that conversation the next day I was contacted from the body shop that they would cover some of the charges for the rental and that I had to turn the one I had in to downsize it to a less expensive rental. Once I returned the first rental in I had to pay $354.00 and the shop covered the remaining fees and the fees for the new rental. Once the rental situation was resolved I had to wait from December 30, 2014 until January 19, 2015 when I was contacted by the shop stating that some wires off my wiring harness was broken of and needed to be repaired and they once again stated the I could call back the following Friday was Jan 23, 2015 and it may be finished then. On the day of January 23, 2015 I contacted the repair shop and asked if my car was ready for pick up they told me that my vehicle needed a complete wiring harness and the vehicle was towed to the Hyundai dealership for the repairs of the harness because they could not do the job. I then asked the repair shop was the estimate for the wiring harness submitted to my insurance company and they told me that is will be submitted. I then contacted my insurance company claim department and asked them did they receive another estimate for the additional repairs of my vehicle and they stated that the shop told them that the wiring harness did not need to be replaced and no other charges were added to the claim but the following day the additional repairs and money was submitted in which the claim was increased to 17, 900 at that time. So now I am getting nervous about the repairs to my vehicle and think that the total estimate should have been submitted when my vehicle was first looked at for damages in which my insurance company has pictures as well as I do showing that my wiring harness needed to be replaced and I was confused on why was this not submitted in the beginning before repairs were started so that my insurance provider could make a decision then of what to do with my vehicle and not know after the fact over a month later that is needed to be replaced. Then after the wiring harness was replaced by the Hyundai dealership my vehicle was taken back to the repair shop in which more repairs needed to be done and my insurance provider informed me that the repairs were at $18,469 at that time; so I asked my insurance provider if they were going to total loss my car because I did not feel comfortable driving a new car with 6400 milles on it for the next five years. After I expressed my concerns with my insurance carriers claim department they said they will see if they could total loss my vehicle in which they could not at that time and I am assumming because of all the repairs that were already done at that time and because the total charges of the repairs were altered a bit to keep it under the limit to total loss my vehicle. So on the day of January 30, 2015 I finally was notified that my vehicle was ready to pick up; so I went to pick my vehicle up and paid my deductable and once I received my keys back I noticed that my remote for my vehicle would not work from a distance and only would work a few feet from it and once I got in my vehicle I noticed that there were finger prints on the inside roof of my car and on the side in which I managed to clean up and get off myself. To sum this up I am just upset by the amount of time it took to repair my vehicle and how I was not informed nor my insurance company not informed during the process and the total estimate up front so myself and my insurance provider could make and decision on what to do with my vehicle but we had no choice but to pay for the repairs and not given a fair option in the beginning. I took from December 11, 2014 until January 30, 2015 to get my vehicle back in my possession in which I think is too long and I had to endure charges that I should not have and stress about this situation. The whole experience was a nightmare and I wish I could have had an option to receive a new vehicle if my insurance company would have known all the charges involved in the beginning. Now I am stuck with my vehicle in which it will depreciate a lot if I were to trade it in later and or sell it to someone else in the future and that is not fair to me with the vehicle being brand new.Desired Settlement: I request a refund of the moneys that my vehicle will depreciate if traded in or sold in the amount of $10, 000 in which the value of my vehicle is appraised at $30,000 retail brand new and the total repairs preformed were at $17691.41. I think this would only be fair to me on my investment.

Business

Response:

Thank you for taking the time to communicate to us why our company did not meet your expectations.Upon first inspection of your vehicle, our estimator noticed that there was a stickerlocated inside the door panel stating that the vehicle should be taken to the Hyundai dealershipwhere the vehicle was purchased. We then proceeded to call the Hyundai dealership and confimredthat the vehicle could be fixed to industry standard at our shop.At the time your vehicle was towed into our shop, we were booking appointments for the lastweek of December. We had quite a few other jobs scheduled at that time and December 30 wasthe soonest we were able to get to your vehicle. Since we were so busy and wore unable to workon your vehicle until December 30, we felt it was our duty to pay for a base model rental car forthe remainder of the time your vehicle was being repaired. You were made aware that if you didnot want a base model rental car then you would have to pay the difference.[redacted] was made aware and approved the original estimate and all price changesthroughout the whole repair process. [redacted] has their own rules for when a vehicle is considereda total loss. Your vehicle did not meet those rules so we continued with the repair process.Please accept our sincerest apology for any trouble or inconvenience we have caused you butwe feel we honored our agreement and went beyond in paying for a base model rental car.Again, we highly appreciate your feedback. It's our goal to retain you as a satisfied customerand will hope to serve you again in the future.Thank you for your time,[redacted]Collision Plus,Inc.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

From: Manager Store [redacted] [mailto:[redacted]] Sent: Friday, February 20, 2015 10:37 AMTo: [redacted]Subject: complaint ID# [redacted]Good morning. I [redacted] am emailing you because of the following reasons to re-open my complaint. I recently had my vehicle repaired at the Collision Plus 2 in Christiansburg, Va. Where they did repairs to my vehicle from an accident. About a week after the repairs were done I noticed that my ABS and Electronic Control Service lights were on in my vehicle and I noticed that my vehicle was shaking very badly while driving. I currently am a manager at the [redacted] shop in Christiansburg and while I was servicing my vehicle for an oil change I had my technician inspect my car and I found out that my left front wheel was very loose and about to come off because of the lower control arm bolt was loose and missing a washer to keep it tight and also the left front strut bolt was installed backwards. So, my car was repaired unsafe to drive and my ABS and Electronic Control Lights were because of this reason and I could have had another accident had I not known to check this. Also, the repairs are estimated to be over $1000 and the parts would not be available for about 4 to 5 days. I am very upset because I had planned to leave for vacation this weekend but it seems as if I will have to somehow arrange for a rental vehicle to go on my trip and I should not have to if my repairs were done correctly and this makes me think that other repairs were not done correctly after this situation which was very unsafe and would not pass the state of Virginia for an inspection. I demand to be compensated for this very dangerous situation and the stress this has put on me at this time. I have supporting pictures and witnesses that can testify for this matter and will take action with an attorney if needed for compensation for stress and incompetence of Collision Plus’s repairs to my vehicle. This is totally unacceptable for the amount of money they were paid to repair my vehicle. Thanks for your help, [redacted] - Store [redacted] ManagerStore - ###-###-####EFax - ###-###-####

Business

Response:

We are sorry to hear that you are having issues with your vehicle. If a customer has anyissues or concerns with their vehicle after being repaired at our shop, we would appreciate theopportunity for the customer to address their concerns with us so we may be able to inspect thevehicle and help resolve any concern. Unfortunately Collision Plus was not given theopportunity to inspect your vehicle and resolve any concerns.Collision Plus will be paying for the repairs to be done at [redacted] Shop asyou requested. Your insurance company, [redacted], inspected your vehicle at [redacted] Shop on February 23, 2015 and have estimated that it will cost $185.67 for allnecessary repairs.Again we are sorry for any inconvenience you have endured because of this issue butCollision Plus will only pay for repairs specified by your insurance company.Thank you for your time,[redacted]Collision Plus, Inc.