Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I didn't get my car back till the 28th, I never physically met [redacted] till I picked my car up on the 28th(almost weeks after it was picked up from my home)...I talked to him on the phone after a friend referred him or this shopI told him that I had just got a estimate from another mechanic shop, and was shopping around for a better price....he mention that he could fix my "heating coil" for 600.00.....I mention that there was fluid coming from under my feet on the the driver side, and that my car was over heating, I started to give him some history about the car and mention other problems but , he cut me short from what I was telling him and said he would look it over after fixing the cars that were ahead of me, I agreed....I finally called him on that Saturday morning, prior to April 28th...he apologized, and said he would work all day on it and that I could pick it up that nightbut he still did not know what was wrong with it since he hadn't looked at it yetHe Never mentioned that the coil was fine"....He than called me later that night to say that the car was ready(still,he never mentioned what was fixed or that the coil was fine)...I thought wow that's pretty good that he was able to take the car apart and fix the coilany ways on that following Tuesday morning I called him...and asked if he would be in the shop after I got out of work (since I would need someone to drop me off) he said yeh he would be there...and that my bill was CASH ONLY since that's what we had agreed on, again he never mention anything about the coilwhen I called on my way over there, after work,,, he said he was not there but I could give the money to Alex and pick up the carNo I said, Alex was there, but he would not be able to answer any questions that I may have since he was not the one who had worked on my car I agreed to wait another hour or so for him to get to auto shop.I was picked up by a Friend,,and we went to pick up my car...not till after we lifted up the hood is when he mentioned that the coil was fine and didn't need to be replaced....but yet the bill was still cash...I said, "so the heat works? and there should be no more..overheating"? he said yes, that he flushed the car and changed some wiring and put a New Radiator in...we turned the car on and waited for heat,,,in witch he said "give it some time and let it warm up"...we did and there was a little hint of heat...I was very suspicious and asked to see the receipt...there was not a receipt drawn up and he told be to write everything down that that he said, he had did to the car....he assured me that if I had any problems that he would fix them with no charge I agreed, and paid him in full ,thinking he was an honest man,and he's English was just a little offI didn't even reach a few blocks when my car started to smell of coolant/oil or something,,, I was upset..not knowing what he did to my car and why it was so expensive, since the car was not fixed and now the check engine light was on..I called him and told him what was going on and he said to keep riding the car around and the smell should go away or and bring the car back, if it didn't get better...but what was I suppose to do when I had no ride back and was already tired of this his messhe never had the courtesy to meet with me regarding the repair on the carall I really needed was my heater fixed and for it to stop the overheating..I travel out of town most days outof the week, and didn't want to be stranded...I told him and alex this SEVERAL times.I have took the car to get fixed and the mechanic stated that the radiator screws have never been unscrewed ( I took pictures)and the coolant container was filled with debris,and rusting fluid witch proves that the car was not flushedSo now today I have to still ride around for short distances before the car starts to smell...and I need my money refunded,so I can get my car fix right, not to mention all my inconveniences that this shop has put me throughThank you Revdex.com.for you help Regards, [redacted]
Thank you ***,,I came from ***,,,he seemed so much calmer, cause really I didn't could hardly recognize him....anyways he explained to me where the smell was coming from...and also he needed to do a couple more flushes...and this will stop the smell and the heat....I will have him do his first flush tomorrow...I hope things go well.Thank you, *** ***z
I am responding to a complaint submitted on 6/19/15. We towed the customer's car in with an overheating problem. We looked it over and found that the heater core was fine, but antifreeze was leaking from radiator. We recommended a tune-up (spark plugs and wires), and a radiator with a flush to fix...
the no heat problem. We got the ok from the customer and completed the work. The customer picked up car and then started to call with complaints and yelling profanity. We tried to calm her down and tell her to bring the car back and we will fix any issue with the car that we worked on. She denied our service and told us she wanted her money back. I am sorry we could not do that as there are parts and labor involved, but we would gladly try to make her happy in any other way (discount, free oil changes, or fix anything we worked on, no charge). I am sorry for any inconvenience we caused, but we have more than willingly tried to fix any issue with the customer. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I didn't get my car back till the 28th, I never physically met [redacted] till I picked my car up on the 28th(almost 2 weeks after it was picked up from my home)...I talked to him on the phone after a friend referred him or this shop. I told him that I had just got a estimate from another mechanic shop, and was shopping around for a better price....he mention that he could fix my "heating coil" for 600.00.....I mention that there was fluid coming from under my feet on the the driver side, and that my car was over heating, I started to give him some history about the car and mention other problems but , he cut me short from what I was telling him and said he would look it over after fixing the 2 cars that were ahead of me, I agreed....I finally called him on that Saturday morning, prior to April 28th...he apologized, and said he would work all day on it and that I could pick it up that night.... but he still did not know what was wrong with it since he hadn't looked at it yet... He Never mentioned that the coil was fine"....He than called me later that night to say that the car was ready. (still,he never mentioned what was fixed or that the coil was fine)...I thought wow that's pretty good that he was able to take the car apart and fix the coil.... any ways on that following Tuesday morning I called him...and asked if he would be in the shop after I got out of work (since I would need someone to drop me off) he said yeh he would be there...and that my bill was 600.00 CASH ONLY since that's what we had agreed on, again he never mention anything about the coil. when I called on my way over there, after work,,, he said he was not there but I could give the money to Alex and pick up the car. No I said, Alex was there, but he would not be able to answer any questions that I may have since he was not the one who had worked on my car. I agreed to wait another hour or so for him to get to auto shop.I was picked up by a Friend,,and we went to pick up my car...not till after we lifted up the hood is when he mentioned that the coil was fine and didn't need to be replaced....but yet the bill was still 600.00 cash...I said, "so the heat works? and there should be no more..overheating"? he said yes, that he flushed the car and changed some wiring and put a New Radiator in...we turned the car on and waited for heat,,,in witch he said "give it some time and let it warm up"...we did and there was a little hint of heat...I was very suspicious and asked to see the receipt...there was not a receipt drawn up and he told be to write everything down that that he said, he had did to the car....he assured me that if I had any problems that he would fix them with no charge.... I agreed, and paid him in full ,thinking he was an honest man,and he's English was just a little off. I didn't even reach a few blocks when my car started to smell of coolant/oil or something,,, I was upset..not knowing what he did to my car and why it was so expensive, since the car was not fixed and now the check engine light was on..I called him and told him what was going on and he said to keep riding the car around and the smell should go away or and bring the car back, if it didn't get better...but what was I suppose to do when I had no ride back and was already tired of this his mess. he never had the courtesy to meet with me regarding the repair on the car. all I really needed was my heater fixed and for it to stop the overheating..I travel out of town most days out. of the week, and didn't want to be stranded...I told him and alex this SEVERAL times.I have took the car to get fixed and the mechanic stated that the radiator screws have never been unscrewed ( I took pictures)and the coolant container was filled with debris,and rusting fluid witch proves that the car was not flushed. So now today I have to still ride around for short distances before the car starts to smell...and I need my money refunded,so I can get my car fix right, not to mention all my inconveniences that this shop has put me through. Thank you Revdex.com.for you help.
Regards,
[redacted]
I have tried to work with the customer in all possible ways and she refused. I don't know if I can do anything else. I know the work I did and do offer an apology for anything that was still wrong.
If she will contact me today we can resolve the issueThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I didn't get my car back till the 28th, I never physically met [redacted] till I picked my car up on the 28th(almost weeks after it was picked up from my home)...I talked to him on the phone after a friend referred him or this shopI told him that I had just got a estimate from another mechanic shop, and was shopping around for a better price....he mention that he could fix my "heating coil" for 600.00.....I mention that there was fluid coming from under my feet on the the driver side, and that my car was over heating, I started to give him some history about the car and mention other problems but , he cut me short from what I was telling him and said he would look it over after fixing the cars that were ahead of me, I agreed....I finally called him on that Saturday morning, prior to April 28th...he apologized, and said he would work all day on it and that I could pick it up that nightbut he still did not know what was wrong with it since he hadn't looked at it yetHe Never mentioned that the coil was fine"....He than called me later that night to say that the car was ready(still,he never mentioned what was fixed or that the coil was fine)...I thought wow that's pretty good that he was able to take the car apart and fix the coilany ways on that following Tuesday morning I called him...and asked if he would be in the shop after I got out of work (since I would need someone to drop me off) he said yeh he would be there...and that my bill was CASH ONLY since that's what we had agreed on, again he never mention anything about the coilwhen I called on my way over there, after work,,, he said he was not there but I could give the money to Alex and pick up the carNo I said, Alex was there, but he would not be able to answer any questions that I may have since he was not the one who had worked on my car I agreed to wait another hour or so for him to get to auto shop.I was picked up by a Friend,,and we went to pick up my car...not till after we lifted up the hood is when he mentioned that the coil was fine and didn't need to be replaced....but yet the bill was still cash...I said, "so the heat works? and there should be no more..overheating"? he said yes, that he flushed the car and changed some wiring and put a New Radiator in...we turned the car on and waited for heat,,,in witch he said "give it some time and let it warm up"...we did and there was a little hint of heat...I was very suspicious and asked to see the receipt...there was not a receipt drawn up and he told be to write everything down that that he said, he had did to the car....he assured me that if I had any problems that he would fix them with no charge I agreed, and paid him in full ,thinking he was an honest man,and he's English was just a little offI didn't even reach a few blocks when my car started to smell of coolant/oil or something,,, I was upset..not knowing what he did to my car and why it was so expensive, since the car was not fixed and now the check engine light was on..I called him and told him what was going on and he said to keep riding the car around and the smell should go away or and bring the car back, if it didn't get better...but what was I suppose to do when I had no ride back and was already tired of this his messhe never had the courtesy to meet with me regarding the repair on the carall I really needed was my heater fixed and for it to stop the overheating..I travel out of town most days outof the week, and didn't want to be stranded...I told him and alex this SEVERAL times.I have took the car to get fixed and the mechanic stated that the radiator screws have never been unscrewed ( I took pictures)and the coolant container was filled with debris,and rusting fluid witch proves that the car was not flushedSo now today I have to still ride around for short distances before the car starts to smell...and I need my money refunded,so I can get my car fix right, not to mention all my inconveniences that this shop has put me throughThank you Revdex.com.for you help Regards, [redacted]
Thank you ***,,I came from ***,,,he seemed so much calmer, cause really I didn't could hardly recognize him....anyways he explained to me where the smell was coming from...and also he needed to do a couple more flushes...and this will stop the smell and the heat....I will have him do his first flush tomorrow...I hope things go well.Thank you, *** ***z
I am responding to a complaint submitted on 6/19/15. We towed the customer's car in with an overheating problem. We looked it over and found that the heater core was fine, but antifreeze was leaking from radiator. We recommended a tune-up (spark plugs and wires), and a radiator with a flush to fix...
the no heat problem. We got the ok from the customer and completed the work. The customer picked up car and then started to call with complaints and yelling profanity. We tried to calm her down and tell her to bring the car back and we will fix any issue with the car that we worked on. She denied our service and told us she wanted her money back. I am sorry we could not do that as there are parts and labor involved, but we would gladly try to make her happy in any other way (discount, free oil changes, or fix anything we worked on, no charge). I am sorry for any inconvenience we caused, but we have more than willingly tried to fix any issue with the customer. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I didn't get my car back till the 28th, I never physically met [redacted] till I picked my car up on the 28th(almost 2 weeks after it was picked up from my home)...I talked to him on the phone after a friend referred him or this shop. I told him that I had just got a estimate from another mechanic shop, and was shopping around for a better price....he mention that he could fix my "heating coil" for 600.00.....I mention that there was fluid coming from under my feet on the the driver side, and that my car was over heating, I started to give him some history about the car and mention other problems but , he cut me short from what I was telling him and said he would look it over after fixing the 2 cars that were ahead of me, I agreed....I finally called him on that Saturday morning, prior to April 28th...he apologized, and said he would work all day on it and that I could pick it up that night.... but he still did not know what was wrong with it since he hadn't looked at it yet... He Never mentioned that the coil was fine"....He than called me later that night to say that the car was ready. (still,he never mentioned what was fixed or that the coil was fine)...I thought wow that's pretty good that he was able to take the car apart and fix the coil.... any ways on that following Tuesday morning I called him...and asked if he would be in the shop after I got out of work (since I would need someone to drop me off) he said yeh he would be there...and that my bill was 600.00 CASH ONLY since that's what we had agreed on, again he never mention anything about the coil. when I called on my way over there, after work,,, he said he was not there but I could give the money to Alex and pick up the car. No I said, Alex was there, but he would not be able to answer any questions that I may have since he was not the one who had worked on my car. I agreed to wait another hour or so for him to get to auto shop.I was picked up by a Friend,,and we went to pick up my car...not till after we lifted up the hood is when he mentioned that the coil was fine and didn't need to be replaced....but yet the bill was still 600.00 cash...I said, "so the heat works? and there should be no more..overheating"? he said yes, that he flushed the car and changed some wiring and put a New Radiator in...we turned the car on and waited for heat,,,in witch he said "give it some time and let it warm up"...we did and there was a little hint of heat...I was very suspicious and asked to see the receipt...there was not a receipt drawn up and he told be to write everything down that that he said, he had did to the car....he assured me that if I had any problems that he would fix them with no charge.... I agreed, and paid him in full ,thinking he was an honest man,and he's English was just a little off. I didn't even reach a few blocks when my car started to smell of coolant/oil or something,,, I was upset..not knowing what he did to my car and why it was so expensive, since the car was not fixed and now the check engine light was on..I called him and told him what was going on and he said to keep riding the car around and the smell should go away or and bring the car back, if it didn't get better...but what was I suppose to do when I had no ride back and was already tired of this his mess. he never had the courtesy to meet with me regarding the repair on the car. all I really needed was my heater fixed and for it to stop the overheating..I travel out of town most days out. of the week, and didn't want to be stranded...I told him and alex this SEVERAL times.I have took the car to get fixed and the mechanic stated that the radiator screws have never been unscrewed ( I took pictures)and the coolant container was filled with debris,and rusting fluid witch proves that the car was not flushed. So now today I have to still ride around for short distances before the car starts to smell...and I need my money refunded,so I can get my car fix right, not to mention all my inconveniences that this shop has put me through. Thank you Revdex.com.for you help.
Regards,
[redacted]
I have tried to work with the customer in all possible ways and she refused. I don't know if I can do anything else. I know the work I did and do offer an apology for anything that was still wrong.
If she will contact me today we can resolve the issue. Thank you