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Review: I am very upset. My family and I went to coloma for a family camping trip and we were stocked by the night security. He was sitting in a cart on the hill next to our camp site and would flash his light at us and rudely tell us to be quite. "Do you know the meaning of be quite" we were not talking so loud that it was bugging anyone. The manager was just as rude she told me that we can pack up and leave. Hello so if ws did that it would make more noise then us talking. I told her we will not be coming back she said GOOD. Oh and to top it off the Security threaten us with the Sheriff. We were not being rude or acting in a manner to were we need the Sheriff. I dont understand why they were treating us so badly.Desired Settlement: I want an apology in a letter form and phone call.

Business

Response:

Thank you for the information on the phone this morning. As discussed below you will find an account of what transpired the night of the complaint from [redacted] from the Security, Management and Staff of the Coloma Resort.

At this time we will not be sending a letter of apology or making a phone call to Ms. [redacted].

I have attached a copy of our Park Policies that show the quiet hour is 10:00 PM and there is a phone number on that sheet (Sherry, Manager’s Cell) to report any noise disturbances.

Reservation Number G100451 Joseph [redacted] – Reserved 3 Tent Sites and one RV Site

Mr. [redacted] requested site 81 for his RV and three tent sites for his family 27, 28 & 28a. Mr. [redacted] arrived on Thursday August 21, 2014. Upon arrival he realized that his site 81 was quite a ways from his family. I knowing that when he checked in offered to move him to site 22 in a full hook up site so that he could be much closer to his family. He was happy and raved about how accommodating and great we were.

On Friday the family arrived for sites 27, 28 & 28a

Security report states that he had to ask sites 27/28 multiple times to quiet down on Friday.

On Saturday the same sites 27/28 were asked to quiet down several times. At approx. 12:30 AM I (Sherry/Manager) rode with our Security Guard to the areas where there were noise above what is expected after the 10PM quiet hour. The Security once again approached the women in sites 27/28 and they said he was rude and wanted to speak to his supervisor. I then went into the site and they proceeded to tell me that the security was rude. I then told them that I could hear them at the bathroom and that was 5 sites away from them. I told them that they will need to adhere to our rules on quiet hour or we will have to ask them to leave. I also let them know that it was almost 1AM. They proceeded to tell me that “they are never going to come back here again” I said “If you can not go by our rules then we don’t want you to come back” “We want all of our guests to have a good time and if they are complaining about the noise at another site or can’t sleep then it is not acceptable” And yes Security does let the guests that will not cooperate know that if they do not quiet down then we will have no choice but to call the sheriff and ask them to leave. Security is also required to drive the golf cart around the Resort and stop and listen at different places. This is not stalking but just doing the job that he is asked and paid for doing.

We are a family campground and many of our campers are families with small children or just campers that like to retire early and have some peace and quiet. We are not a party zone and adhere to our rules as well as the regulations of El Dorado County.

If you need further information for your files, please let me know. Thank you for the opportunity to give you the details of what transpired on the night(s) in question.

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Description: Campgrounds & RV Parks

Address: 6921 Mount Murphy Rd, Coloma, California, United States, 95613

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