Colonial Auto Center

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meIt appears that the information regarding the vehicle in question has been corrected In response to the dealership question, the individual I spoke with regarding this matter was [redacted] , both during the initial test drive of the vehicle and during a series of followup e-mails Thanks for your attention to this matter Regards, [redacted]

, The 60,000 mile maintenance was performed on 6.2.14. On 6.26.14 we attempted to restore the headlamps although the customer wasn’t... satisfied with the results. I ordered a drivers assist handle (a common failure) for their vehicle. I also ordered a visor vanity which they inquired about. They returned on 7.10.14 and we successfully restored their headlamps, replaced handle and replaced their visor vanity on the passenger side all for no charge.

RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID... 10577382, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.]I've met with their GM Mr. [redacted] in person. Actually, I was pretty satisfied with the offer mentioned above, and at least Mr. [redacted] 's willingness and attitude of getting this solved. Also, they explained the reason of delay in submitting my paperworks, because of there was an error in the old contract with the money factor, and thus [redacted] wouldn't accept that, which they could have contacted with me within the first month after I sign the contract, and that would save us a lot of trouble.So I've signed a new contract with them on last Wednesday, 3/15. And the financial assistant Mr. [redacted] told me they would send my paperwork overnight, and I would be able to receive my [redacted] account number on last Friday, and definitely no later than this Monday. But obvious I haven't heard back from either [redacted] or Colonial Auto yet.Yeah, I'm satisfied with their offer, but all I request is to stick on it and get this resolved as soon as possible.Again, thanks for the assistance from BBB. You guys are the strongest support of our customers. Thank you! Regards, [redacted] ***

I spoke with our GM and he informed me we had to redo the customer's paperwork per the bank and we paid the customer's first payment

In response to Mr*** complaint, I spoke with our General Manager and our Finance Department. They were informed *** and *** *** were one and the same bank when the bank presented to them. We have since found out this was incorrect informationWe are currently finding
out how to get loan set with ***We will be happy to assist Mr*** in any way necessary to get this issue resolved If this is the option he would like to go forward with, we will cover the costs to do so. *** *** will be in touch with Mr*** to discuss this further. Thank you, *** ***

We would like to thank Mr*** for bringing this oversight to our attention. We have made the necessary changes on our website and it should be updated within to hours. We would like to know who Mr*** first contacted about this issue as I spoke with both
our ** and Used Car Assistant and neither of them had spoken with him. We would have taken care of the issue right away when Mr*** called in. Please now we try everything in our power to make sure our website is up to date on a daily basis and it was never our intentions to misrepresent our vehicle advertising. Thank you again for bringing this to our attention. *** ***
*** ***
*** *** ***?

In response to Mr*** complaint, I spoke with our General Manager and our Finance Department. They were informed *** and *** *** were one and the same bank when the bank presented to them. We have since found out this was incorrect informationWe are currently
finding out how to get loan set with ***We will be happy to assist Mr*** in any way necessary to get this issue resolved If this is the option he would like to go forward with, we will cover the costs to do so. *** *** will be in touch with Mr*** to discuss this further. Thank you, *** ***

, The 60,000 mile maintenance was performed on 6.2.14.  On 6.26.14 we attempted to restore the headlamps although the customer wasn’t...

satisfied with the results.  I ordered a drivers assist handle (a common failure) for their vehicle.  I also ordered a visor vanity which they inquired about.  They returned on 7.10.14 and we successfully restored their headlamps, replaced handle and replaced their visor vanity on the passenger side all for no charge.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID...

10577382, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I've met with their GM Mr. [redacted] in person. Actually, I was pretty satisfied with the offer mentioned above, and at least Mr. [redacted]'s willingness and attitude of getting this solved. Also, they explained the reason of delay in submitting my paperworks, because of there was an error in the old contract with the money factor, and thus [redacted] wouldn't accept that, which they could have contacted with me within the first month after I sign the contract, and that would save us a lot of trouble.So I've signed a new contract with them on last Wednesday, 3/15. And the financial assistant Mr. [redacted] told me they would send my paperwork overnight, and I would be able to receive my [redacted] account number on last Friday, and definitely no later than this Monday. But obvious I haven't heard back from either [redacted] or Colonial Auto yet.Yeah, I'm satisfied with their offer, but all I request is to stick on it and get this resolved as soon as possible.Again, thanks for the assistance from Revdex.com. You guys are the strongest support of our customers. Thank you!
Regards,
[redacted]

Colonial Auto Center seems more focused on generating revenue than focusing on its customers. I purchased a vehicle from Colonial in 2007 and have had countless problems with it since. The service department will not give you the time of day when trying to describe a problem, but is quick to recommend costly repairs. I would not recommend doing business with this dealership even to my worst enemy.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10577382, and have determined...

that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I've met with their GM Mr. [redacted] in person. Actually, I was pretty satisfied with the offer mentioned above, and at least Mr. [redacted]'s willingness and attitude of getting this solved. Also, they explained the reason of delay in submitting my paperworks, because of there was an error in the old contract with the money factor, and thus [redacted] wouldn't accept that, which they could have contacted with me within the first month after I sign the contract, and that would save us a lot of trouble.So I've signed a new contract with them on last Wednesday, 3/15. And the financial assistant Mr. [redacted] told me they would send my paperwork overnight, and I would be able to receive my [redacted] account number on last Friday, and definitely no later than this Monday. But obvious I haven't heard back from either [redacted] or Colonial Auto yet.Yeah, I'm satisfied with their offer, but all I request is to stick on it and get this resolved as soon as possible.Again, thanks for the assistance from Revdex.com. You guys are the strongest support of our customers. Thank you!
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. It appears that the information regarding the vehicle in question has been corrected.  In response to the dealership question, the individual I spoke with regarding this matter was [redacted], both during the initial test drive of the vehicle and during a series of followup e-mails.  Thanks for your attention to this matter.
Regards,
[redacted]

We would like to thank Mr. [redacted] for bringing this oversight to our attention.  We have made the necessary changes on our website and it should be updated within 7 to 24 hours.   We would like to know who Mr. [redacted] first contacted about this issue as I spoke...

with both our ** and Used Car Assistant and neither of them had spoken with him.  We would have taken care of the issue right away when Mr. [redacted] called in.   Please now we try everything in our power to make sure our website is up to date on a daily basis and it was never our intentions to misrepresent our vehicle advertising.   Thank you again for bringing this to our attention.  [redacted]
[redacted]
[redacted]?

Review: I've leased a new [redacted] from Colonial [redacted] on 3/14, which was a good purchase experience at the beginning. The leasing is financed by [redacted] (a financial institution). The first monthly payment is due tomorrow on 4/14. And I'm really frustrated and shock to find the [redacted] don't have my profiles yet and thus I don't have an option to make any payment right now, due to the fact that my dealer (Colonial) hasn't submitted my leasing contract to [redacted] yet, after an entire month!

The representative from [redacted] told me on phone that I'm still responsible for paying the monthly payment even I don't have an account before the due date (of course), or the record of late payment will result in late payment charge and negative effects on my credit score. I just feel it is very unfair for me to be responsible for the dealer's late submission of my paperwork.

I've tried to contact with the dealer for four times. My sales manager in Colonial [redacted] always said he would call me in 10 minutes and quickly hang up when I called, but he never called back. And now they don't even want to listen to me. I had a strong feeling that I've been treated with discrimination due to the fact that I'm a foreigner here, and this makes me feel sick.

I'm very frustrated and disappointed right now. I feel like my sales man cannot help to get this issue resolved, and I'm seeking help from Revdex.com right now. Thanks.Desired Settlement: Please proceed to submit the paperwork of my leasing contract to [redacted] financial company as soon as possible, and you indeed should have better post-purchase service.

And if any late charges occurs, Colonial should be responsible for paying that, and provide every necessary certification that is sufficient to remove any negative records on my credit history. (The [redacted] representative says just a certification states Colonial is responsible for the late payment, and that will do.)

Business

Response:

I spoke with our GM and he informed me we had to redo the customer's paperwork per the bank and we paid the customer's first payment.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID 10577382, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]I've met with their GM Mr. [redacted] in person. Actually, I was pretty satisfied with the offer mentioned above, and at least Mr. [redacted]'s willingness and attitude of getting this solved. Also, they explained the reason of delay in submitting my paperworks, because of there was an error in the old contract with the money factor, and thus [redacted] wouldn't accept that, which they could have contacted with me within the first month after I sign the contract, and that would save us a lot of trouble.So I've signed a new contract with them on last Wednesday, 3/15. And the financial assistant Mr. [redacted] told me they would send my paperwork overnight, and I would be able to receive my [redacted] account number on last Friday, and definitely no later than this Monday. But obvious I haven't heard back from either [redacted] or Colonial Auto yet.Yeah, I'm satisfied with their offer, but all I request is to stick on it and get this resolved as soon as possible.Again, thanks for the assistance from Revdex.com. You guys are the strongest support of our customers. Thank you!

Regards,

Review: When I purchased my vehicle from Colonial, I told my salesman [redacted] that I had already been pre-approved for a loan through my bank, [redacted] and that I wanted to have my car financed through the bank. I then met with the business manager [redacted] to discuss financing. He told me that he understood that I wanted to finance my car through [redacted]. He then stated that [redacted] was transitioning to [redacted] ([redacted]) and that I would soon start to see [redacted] on my [redacted] documents. I found this odd because I have banked with [redacted] for years and hadn't heard of them changing their name but I took his word for it. About a week after purchasing my car, I received a letter in the mail that required my signature in order to access my credit report. The paper had a yellow post it note on it from [redacted] that said "sign and return." I also found this odd, because I did not think that my credit report should have been run since I was already pre-approved for financing. In the mail I received a welcome packet and payment booklet from [redacted]. I called [redacted] back and asked him why I received a welcome packet from [redacted] because I was told that [redacted] and [redacted] were the same banks. He told me that [redacted] told him that they were the same bank. I then called the [redacted] headquarters and asked if they were in any way affiliated with [redacted] and they said absolutely not. They said that they had no plans of operating under any name besides [redacted]. I then called Colonial back and spoke with [redacted]. [redacted] was very friendly but unfortunately not much help. I asked him to explain to me exactly how the two banks were affiliated and he could not provide me with an answer besides that the information of the banks being affiliated was told to him by a third party. He said that he would train his staff so that this type of miscommunication did not happen again. I suspect that the [redacted] financing was commission driven.Desired Settlement: I would like my car financed through [redacted] as I originally stated.

Business

Response:

In response to Mr. [redacted] complaint, I spoke with our General Manager and our Finance Department. They were informed [redacted] and [redacted] were one and the same bank when the bank presented to them. We have since found out this was incorrect information. We are currently finding out how to get loan set with [redacted]. We will be happy to assist Mr. [redacted] in any way necessary to get this issue resolved. If this is the option he would like to go forward with, we will cover the costs to do so. [redacted] will be in touch with Mr. [redacted] to discuss this further. Thank you, [redacted]

Review: Car was in for a 60,000 mile inspection. Upon pick up it was noticed that something had been spilled on headlights and etched them. Car returned for this repair. They made the headlights worse. In the process of doing the headlights they broke the inside drivers side door handle. They have promised to repair and make both situations right. Yet they have not followed through. When we call, I am told they are working on getting a third party in to fix headlights and will schedule and call back. They have said they will fix the door handle at same time. This has been on going for 4 weeks now.Desired Settlement: I want the repairs completed. This damage was because of their negligence. I would like this repaired in a timely manner. 4 weeks is NOT timely.

Business

Response:

, The 60,000 mile maintenance was performed on 6.2.14. On 6.26.14 we attempted to restore the headlamps although the customer wasn’t satisfied with the results. I ordered a drivers assist handle (a common failure) for their vehicle. I also ordered a visor vanity which they inquired about. They returned on 7.10.14 and we successfully restored their headlamps, replaced handle and replaced their visor vanity on the passenger side all for no charge.

Colonial Auto Center seems more focused on generating revenue than focusing on its customers. I purchased a vehicle from Colonial in 2007 and have had countless problems with it since. The service department will not give you the time of day when trying to describe a problem, but is quick to recommend costly repairs. I would not recommend doing business with this dealership even to my worst enemy.

Review: Colonial is mis-representing this used vehicle in its advertising. [redacted] identifies this vehicle as an "X"‚ yet the dealer is listing it as an "S"‚ a higher‚ more expensive trim level. I first notified them about this a week ago‚ yet the problem has not been resolved. The link to the car on the Colonial website is inserted below‚ it is similarly mis-represented on [redacted] and several other websites.

Business

Response:

We would like to thank Mr. [redacted] for bringing this oversight to our attention. We have made the necessary changes on our website and it should be updated within 7 to 24 hours. We would like to know who Mr. [redacted] first contacted about this issue as I spoke with both our ** and Used Car Assistant and neither of them had spoken with him. We would have taken care of the issue right away when Mr. [redacted] called in. Please now we try everything in our power to make sure our website is up to date on a daily basis and it was never our intentions to misrepresent our vehicle advertising. Thank you again for bringing this to our attention. [redacted]

[redacted]?

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. It appears that the information regarding the vehicle in question has been corrected. In response to the dealership question, the individual I spoke with regarding this matter was [redacted], both during the initial test drive of the vehicle and during a series of followup e-mails. Thanks for your attention to this matter.

Regards,