Complaint: [redacted] I am rejecting this response because: [redacted] at the service desk stated they wanted to replace the radiator and water pump to see if that would resolve the problem with the heatHe admitted he was not sure if that would resolve the problemHe just wanted to sell another service because they make a commission selling repairsThey have no clue what the problem is or how to resolve itThey took my $dollars and now my truck does not run the same Sincerely, [redacted]
Complaint Information: Colonial *** instructed customer of the parts that were covered under parts warranty and customer declined additional needed repairs that were not coveredWill attempt again to advise customer of the applicable parts warranty on previous repairs
The service here was so horrible that I am now sitting taking the time to create a [redacted] account to voice my displeasure and warn othersI dropped my certified pre-owned vehicle (purchased a month ago) off for a broken power seat and a check engine light that's been coming on and off intermittentlySomething that should take a couple hours to repair is now running into two weeksThe one positive was that I did get the benefit of having a loaner carThe service advisor told me days ago that the part for repairing the engine light was on back orderWhy they do not have readily available parts for a vehicle, I do not knowI've called several times over the past couple weeks to get a status only to be greeted with "we're still waiting on the part"After getting fed up with waiting I called the rep and asked for the part number and name so that I can call around for the part myselfSuddenly within an hour of our conversation I was notified that they had received two orders of the part came inSmhI was then told that the part would be put in and the car should be available within an hourI came in three hours later only to be told that the car was still being worked onThe device advisor called the shop to get an eta and was told the car was fixedThe service advisor then proceeds to walk around the lot to see if the car was in the parking lotHe didn't even know where the car wasTotally rediculousFinally he came back and said the car was being road testedAfter about mins sitting and waiting the advisor came back and said the car would need to be kept though the weekend since some other part was also not workingWe'll see what happens on MondayLong story short...the service here SUCKS !!!!!
Complaint: [redacted] I am rejecting this response because: [redacted] at the service desk stated they wanted to replace the radiator and water pump to see if that would resolve the problem with the heatHe admitted he was not sure if that would resolve the problemHe just wanted to sell another service because they make a commission selling repairsThey have no clue what the problem is or how to resolve itThey took my $dollars and now my truck does not run the same Sincerely, [redacted]
Complaint Information: Colonial *** instructed customer of the parts that were covered under parts warranty and customer declined additional needed repairs that were not coveredWill attempt again to advise customer of the applicable parts warranty on previous repairs
The service here was so horrible that I am now sitting taking the time to create a [redacted] account to voice my displeasure and warn othersI dropped my certified pre-owned vehicle (purchased a month ago) off for a broken power seat and a check engine light that's been coming on and off intermittentlySomething that should take a couple hours to repair is now running into two weeksThe one positive was that I did get the benefit of having a loaner carThe service advisor told me days ago that the part for repairing the engine light was on back orderWhy they do not have readily available parts for a vehicle, I do not knowI've called several times over the past couple weeks to get a status only to be greeted with "we're still waiting on the part"After getting fed up with waiting I called the rep and asked for the part number and name so that I can call around for the part myselfSuddenly within an hour of our conversation I was notified that they had received two orders of the part came inSmhI was then told that the part would be put in and the car should be available within an hourI came in three hours later only to be told that the car was still being worked onThe device advisor called the shop to get an eta and was told the car was fixedThe service advisor then proceeds to walk around the lot to see if the car was in the parking lotHe didn't even know where the car wasTotally rediculousFinally he came back and said the car was being road testedAfter about mins sitting and waiting the advisor came back and said the car would need to be kept though the weekend since some other part was also not workingWe'll see what happens on MondayLong story short...the service here SUCKS !!!!!