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Colonial Carpets & Tile

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Colonial Carpets & Tile Reviews (2)

Review: I purchased 2 different brands of wood laminate floors throughout my entire home in September and December 2012. In early winter of 2013 I noticed that the all the floors were buckling, the edges of the flooring were curling, bubbling and intense creaking while walking on the floors. I have had no restitution to make 'good' on these floors. I do not believe that the store has the 'product knowledge' for an installation in a home as mine as I am built on a slab and not the 'cookie cutter' basement home. I hired an independent contractor and he indicated that a moisture tests should have been taken, thresholds should have been installed between rooms and a proper underlayment should have been installed not just a vapor barrier and my concrete floor should have been leveled. Both floors were paid in full and I seek my money back and be done with them so I can have a "PROFESSIONAL" installation done by another installer.

Product_Or_Service: [redacted] flooring

Order_Number: n/a

Account_Number: [redacted]Desired Settlement: $25.00....independent installer inspection$615.50...removal and disposal fee of old floor$9,274.94..costs of both floors.TOTAL RESTITUTION: $9,915.44

Review: Carpet & bathroom floor ordered 01/30/13 and check to pay in full provided at that time. Even though only a deposit was requested.Carpet and floor installed 03/22/13. oProblem noted with leaking toilet & plumber had to be called to fix prior to new floor being installed slowing down installation.oTwo installers arrived at approximately 9:30am. Both left for a lunch, only one returned. oPlumber who was called had to wait for installer to return from lunch adding to time he was at the house and the time billed.oCompleted the installation, picked up major debris but did not vacuum or sweep up smaller debris. Placed larger pieces of furniture back on top of debris.Customer had to vacuum carpet, bathroom and hall area. Metal object left on floor (nail?) punctured vacuum cleaner bag.During installation, new carpet laid against painted radiator causing scratches in the paint.oInstaller noted several times during the day that he had dinner reservations and was looking forward to the evening. Lack of clean up, etc. possible due to reservations.Called Colonial Carpets 03/23/13 to make complaint about mess and radiator. oWas advised that had problems with this installer in the past, apologized for the problem, offered to pay to have radiator repainted. At that time, did not ask for any remuneration.Noted over time that edge of carpet was not tacked down around edges and was pulling up, nail pop in bathroom floor may puncture laminate, spots under carpet crinkle as if plastic left under carpet, as well as other minor items such as poor execution around television outlet.Took pictures and presented them to 04/27/13 at Colonial Carpets. oAgain received apology and offer to pay for repainting radiator. oWas again advised of problems with installer and helper and that had received other complaints about sloppy work, etc.oTook info and advised would contact installer and be out to handle problems. No further contact as of 06/09/13.

Product_Or_Service: Carpet & Laminant Flooring

Order_Number: XXXXXX

Desired Settlement: We would like the problems noted above repaired or replaced as necessary.

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Description: Carpet & Rug Dealers - New, Tile - Ceramic - Contractors & Dealers

Address: 290 W Main St, Avon, Connecticut, United States, 06001

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