Colonial Grand at Canyon Pointe Apartments

On 6/6/17, we adjusted the carpet replacement amount from $to $to reflect the cost of damages to the carpet in the living/dining room and hallway onlyPlease see ***’s email below [redacted] [redacted] [redacted] My insurance company is asking for an address to send the check to [redacted] After further discussion and review of your apartment’s move out photos pertaining to the carpet, we have adjusted the carpet replacement amount from $to $to reflect the cost of damages to the carpet in the living/dining room and hallway onlyA copy of the adjusted final statement reflecting a balance due of $is attached for you to reviewPlease let me know if you have any questions or concerns Thank you, [redacted] [redacted]

On 6/6/17, we adjusted the carpet replacement amount from $529.89 to $346.56 to reflect the cost of damages to the carpet in the living/dining room and hallway only. Please see [redacted]’s email below. [redacted] [redacted]...

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[redacted]   My insurance company is asking for an address to send the check to.   [redacted]   After further discussion and review of your apartment’s move out photos pertaining to the carpet, we have adjusted the carpet replacement amount from $529.89 to $346.56 to reflect the cost of damages to the carpet in the living/dining room and hallway only. A copy of the adjusted final statement reflecting a balance due of $335.23 is attached for you to review. Please let me know if you have any questions or concerns.   Thank you,   [redacted] [redacted]          [redacted]

To Whom It May Concern: In response to the complaint received on January 7th, 2015 - First of all please allow me to apologize to the resident if they felt misled or that anyone on our team was being argumentative. As I recall the resident made three separate requests and our team...

responded to each one with what, we felt, was an appropriate and professional response. In reference to the mailboxes - this incident occurred the week of May 19th, 2014. Unfortunately, ours was not the only community in the area that was vandalized. Several communities had their mailboxes vandalized during the same time frame. The management team notified the proper authorities and new locks were installed on the mail boxes the same week. Our community mailboxes are located next to the leasing office, outside the gates. There have been no further incidents or complaints.  Assistant Manager [redacted] was first notified, by the resident, of the gates working improperly sometime in November 2014. Our maintenance staff tested the gates and except for a delay when closing, the gates were operating fine. In the beginning of December 2014, the same resident notified me the gates were not closing at night. Again, our maintenance team tested the gates and they were opening and closing properly. On Friday, January 2nd 2015, the same resident brought to our attention once again that our gates were not working properly. Despite our maintenance team not finding any problems with the gates, and our office not receiving complaints from other residents, we decided to contract Auto Gate to service the gates. We felt it was prudent to insure the gates were working properly. Auto Gate serviced our gates on Monday, January 5th 2015 and found our gate to be working properly. On Friday, January 9th 2015, we had a resident call after office hours in regards to their remote not opening the gate. Our on-call maintenance technician was called out and she decided to leave the gates open for the rest of the weekend to avoid any of our residents having the same issue. We called Auto Gate on Monday, January 12th, 2015 and scheduled an appointment for the earliest date available. On Thursday, January 15th 2015, Auto gate serviced our gate and found some landscaping waste obstructing one of the gates and replaced one of the wheels. On Monday January, 19th 2015 after reviewing the service calls that came in over the weekend, there was a call about the gate control box not working properly. Auto Gate was called and we scheduled an appointment for the earliest date available. Wednesday, January 21, 2015 Auto Gate serviced our gate control system and found that the resident had entered the wrong code a few times causing it to lock after three attempts. They have reset our system and made sure all is working properly.Our team strives to insure our community is a great place to call home. We address every issue and complaint in the fastest time possible. Please feel free to contact me if you have any additional questions.Respectfully,[redacted]Colonial Grand at Canyon Pointe[redacted] 
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