Colonial Hyundai of Downingtown

Enclosed please find a Copy warranty agreement signed by the Customer that clearly states refer to the Hyundai's owners warranty manual for scheduled service requirements".Also find enclosed a copy of the vehicle maintenance requirements" which clearly state that you must keep Copies of Service records to ensure that you Can document that the required procedures have been performed in order to keep the warranty in effectI hope the information provided above will satisfy [redacted] Complaint.Sincerely,Kevin B [redacted] Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Firstly, you can see that this complaint is referencing my [redacted] It clearly states that on the paperwork to reference to the 2005-Owners Handbook and I have a [redacted] I was never given the proper handbook to even know the "proper" maintenance for my vehicle Also, on this form it states, " this form is not your vehicle service contract but, rather an application subject to approval by the Association It does not constitute a valid agreement between parties." I have NEVER received a service contract pertaining to this form I have also submitted all maintenance records that were performed on my vehicle that were performed by a licensed service station I have attached some records of my own that clearly state my vehicle was a maintained The first document dated, 7/24/was performed when I took my vehicle into a sister Hyundai Dealership to have some recalls taken care of At that time they did a multi-point inspection As you can see all of my Inspection points we excellent except for a headlight bulb was out All of the inspections performed under the hood, fluid levels, and under car all checked out to be excellent The mileage on my car at this time was 121, Recommendations that were made at this time were to fix a crack in my windshield, replacement of rear tires, and an alignment You will also see on the next image an ECM/TCM update was performed, RECALL TB7, automatic transaxle Following my visit to [redacted] Hyundai at 125,miles, it was serviced and [redacted] for an oil and filter change At this time you can also see that everything was fine with my vehicle At 129,402, I was told my vehicle needed and new engine Please take into consideration all of the information I have provided Regards, [redacted]

August 24, 2015Dear [redacted],I have personally spoken with [redacted] and asked him what I could do to satisfy him and his experience at Colonial Hyundai. He said he would have to think about that since he spoke to multiple attorneys and news outlets.[redacted] emailed me July 28th and then again...

July 29th stating he wanted Colonial to replace his vehicle with a new vehicle at no additional cost. He also wanted to be re-imbursed for the diagnostics that the second dealer performed along with compensation for his travel time to the second dealership at the rate of $.65 per mile. He states that he has done this multiple times . . . I am not sure why.I emailed [redacted] July 29th that once I received a copy of the repair order from the other authorized Hyundai dealership stating that the “vehicle is unsafe to drive” I would call him to discuss different options for him.As July 30th 2015 2:55 p.m., I have not heard from [redacted] nor have I received the documents requested.As of August 23rd, I have made 3 email requests to [redacted] asking for repair orders from [redacted] Hyundai stating the "vehicle is unsafe to drive". I have not received the requested information.John AOwner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Firstly, you can see that this complaint is referencing my 2009 [redacted].  It clearly states that on the paperwork to reference to the 2005-2006 Owners Handbook and I have a 2009 [redacted]. I was never given the proper handbook to even know the "proper" maintenance for my vehicle.  Also, on this form it states, " this form is not your vehicle service contract but, rather an application subject to approval by the Association.  It does not constitute a valid agreement between parties."  I have NEVER received a service contract pertaining to this form.  I have also submitted all maintenance records that were performed on my vehicle  that were performed by a licensed service station.  I have attached some records of my own that clearly state my vehicle was a maintained.  The first  document dated, 7/24/2014 was performed when I took my vehicle into a sister Hyundai Dealership to have some recalls taken care of.  At that time they did a multi-point inspection.  As you can see all of my Inspection points we excellent except for a headlight bulb was out.  All of the inspections performed under the hood, fluid levels, and under car all checked out to be excellent.  The mileage on my car at this time was 121,671.  Recommendations that were made at this time were to fix a crack in my windshield, replacement  of rear tires, and an alignment.  You will also see on the next image an ECM/TCM update was performed, RECALL TB7, automatic transaxle.  Following my visit to [redacted] Hyundai at 125,934 miles, it was serviced and [redacted] for an oil and filter change.  At this time you can also see that everything was fine with my vehicle.  At 129,402, I was told my vehicle needed and new engine.  Please take into consideration all of the information I have provided.   
Regards,
[redacted]

Enclosed please find a Copy warranty agreement signed by the Customer that clearly states refer to the Hyundai's owners warranty manual for scheduled service requirements".Also find enclosed a copy of the vehicle maintenance requirements" which clearly state that you must keep Copies of Service records to ensure that you Can document that the required procedures have been performed in order to keep the warranty in effect. I hope the information provided above will satisfy [redacted] Complaint.Sincerely,Kevin B[redacted] Service Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for the opportunity to respond to the above referenced complaint.Colonial Hyundai would be more than happy to help [redacted] with the replacement of her engine, however, in order to honor the warranty we need all of the maintenance records in accordance with the manufacturer's...

warranty and [redacted] has not been able to provide us with this documentation as of this writing.have enclosed for you a copy of the warranty showing the requirements clearly stated and also a copy of a response sent to her attorney regarding the same subject.Please do not hesitate to contact me if you need any additional information concerning this matter.Thank you.Kevin B[redacted] Service Manager

Review: When I originally bought my car, the experience was ok. The car was a good deal with "Internet pricing", but the workers there were saying that it must have been a mistake and tried selling me other cars. I ended getting the Internet price for the car + $500...still a better deal than anywhere else I had seen.

I received an "invitation" to get an upgrade on my car for less than I was currently paying *along* with a check for over $13K for my current car (2011 Sonata) along w/ their 40% Black Friday sale. Sounded fishy, but I thought I would be able to get a good deal for an upgrade...I was wrong. After 3 hours of waiting. they said for an "upgrade" they could give me a deal at $380 / month (2.5% APR) for 72 months ($27,360 total)! That's the same price as just buying the car without any "deals" and them getting my car for free. I will not waste anymore of my time dealing with the crooked ways of this dealership and I'll be sure to advise others not to as well.Desired Settlement: Be truthful in your ads and honor them. Don't bring in people and then tell them that they can buy a car at list price and screw them over...

Business

Response:

[redacted],

Thanks again for sharing your visit to our dealership, we appreciate your response and will continue to review our internal processes to make sure we are working diligently to serve your needs. I am sorry [redacted] that you were disappointed with how your visit transpired as we like to ensure that our customers receive 100% satisfaction. As far as your trade in was concerned, yes you were mailed a trade-in pricing certificate with a specific trade-in quote, however that certificate states that a trade- in vehicle must be within a certain mileage range and overall condition to achieve the price offered, sadly your vehicle didn't meet that criteria.

Review: My Experience at Colonial Hyundai of Downingtown:

I drove all the way from Maryland to test drive a 2006 [redacted] on Thursday April 24th, 2014. I'd been eyeing it for a while on their website, I really liked it from what I saw online and it was priced at $12,490, so I was prepared to make a purchase. I had a pre-approved loan from [redacted], where my father was the primary applicant and I was the co-applicant. A mechanic friend of mine went with me to the dealership, and we were promptly met by a salesman ([redacted]) who quickly got us in and brought the vehicle for us to look at and test drive. After the test drive, I asked the salesman if we could have a little time alone to examine the vehicle further, and he obliged. The car was in fairly good condition, but my friend found that there was some road noise while we were driving, which indicated that the wheels were not balanced properly, and would soon have to be replaced. He also found that the transmission fluid was dirty, which meant that the car needed a transmission flush. The salesman told us that the road noise is normal when cars have not been driven for a while, and that the transmission was fine. After I insisted that the wheels be balanced and the transmission be flushed before I drive off with it, he said he would take $40 off the price for the wheel balance and another $200 off for the transmission flush, claiming that his mechanics had gone home already. I agreed and gave him my pre-approval loan papers, and he said that was great, because they worked with [redacted]. He then asked for basic information for him to fill out a form for the purchase. When he asked me to sign the form, he insisted my signature be under the primary 'purchaser' part (which he had filled out already), since my father was not present to drive away with the car. I reluctantly signed, and he took the form to his manager to have approved. He then came back holding a loose leaf paper with black marker figures scribbled on it. He started asking what payment options I wanted. I assumed he was asking about the terms from my loan, but he had a 60 month option and a 66 month option. I told him that I wanted the 48 month option that my bank was offering me (my bank had a 48 and a 60 month option, no 66 month). He said ok, went back to his 'manager' and came back with figures for 48 months. He then asked me how much of a down payment I was going to make. I asked why a down payment was needed at all, and he revealed that these were actually figures for the 'free engine warranty'. Turns out the free engine warranty is not free at all, and does not actually cover the engine, but anything within the engine that might be faulty and cause the engine to be damaged. I told him I wanted to see all the warranty options to make a decision, if I decided I wanted any warranty whatsoever. His fast-talking, more sleazy co-worker ([redacted]) then gave us a tiny pamphlet to look over. I decided that I didn't want any warranty AT ALL. The initial salesman then told us it would take about 30 minutes to get everything in order for the purchase to be complete. We went outside and looked at other cars to kill time, and eventually sat in our car and waited. About an hour later, he tells us we're all set to finalize things, and leads us to his coworker's office (the same one who gave us the pamphlet).

As soon as we got into the office he gave us the once over and asked if I wanted their Gap insurance and warranties. When I told him no, he got agitated and would not stop asking me why I didn't want them. Eventually he started filling out a form on his computer, and asked me what my insurance deductible was. I honestly didn't remember so I told him I didn't know. He got very disrespectful and demeaning, and asked if I even knew what a deductible is. I told him I was well aware of what it is, and that I thought he already spoke to my insurance company since he was supposed to set up temporary insurance. He then said he didn't believe me, that I didn't know what it means (the deductible). I held my composure and told him to call my insurance right then and there. He ignored me and kept typing, then asked me how old I was, because he was so surprised at how little I knew or how ignorant I was. I told him to just mind his business and wrap things up so I could get my car and my friend (who witnessed all this) and I could leave and get back to Maryland. By then it was dark outside. He printed out the final paperwork and asked me to sign, which I did, but then took a second look at it before handing it back to him. This was an entirely different loan from a different bank, with a much higher interest rate. I asked where my BOA loan info was, and told him I didn't want this loan. He claimed that I got denied by BOA, showing me a denial sheet for a brand new loan that I did not allow or know about. I started to cross my and my father's name from the paperwork, and he lunged over the desk, attempting to grab the paper before I could cross my name out. Luckily I managed to cross everything out, while he lunged again. I asked if he was attacking me or something, and he said I couldn't cross my name out, that it was against the law. It was already done and I told him I was leaving, but not before I got photocopies and printouts of everything they had put my name on. His co-worker (initial salesman) came in and also told me I had been denied, that they ran my and my father's credit through multiple banks, and that this was the only deal they could get me, that they were doing me a favor. The other, more sleazy man refused to give me photocopies and started yelling and told me to get out of his office. He almost seemed like he was under the influence of something. He was extremely angry and insulting, and said he didn't care about this sale, that was going to get paid either way. I didn't leave his office until the co-worker finally gave me some copies, but not all. I didn't get the paper where my name was crossed out, the belligerent one had it and said they would be shredding all my paperwork anyway. My friend and I walked out, passing right by the [redacted] that was warming up and waiting for us, got in my car and left. I don't even know how to describe how enraged and perplexed we were. I'm very lucky to have crossed my name out, but I do wish I had purchased the car. Things could have been so simple. Another friend of mine recently made an online offer for me, since the car is still listed on their website and autotrader.com, and he got an email saying the car was sold. I now know these people lie about whether the car is sold or not, so they may have rejected his offer because he low-balled it, or they may have sold it. The manager left me a voicemail over the weekend to 'talk about my experience', but of course he was nowhere to be found when I called him back.

[redacted]Desired Settlement: Someone needs to make a thorough investigation in this company's illegal and fraudulent activities. There are almost 100 other cases like mine, or worse, that have been reported by consumers who have dealt with this dealership. The dealership is somehow still in business, and has never felt the repercussions of their actions since 2008. I have filed a Police Report with the [redacted] Township Police Department (Incident #[redacted]) that goes into much more detail and has supporting documents regarding my incident.

Business

Response:

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Tue, May 13, 2014 at 1:13 PM

Subject: Fwd: Police report(s)

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Tue, May 13, 2014 at 11:24 AM

Subject: Fwd: Police report(s)

To: [email protected]

Revdex.com Complaint ID 10048575

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Sat, May 3, 2014 at 12:34 PM

Subject: Police report(s)

To: [redacted]

Dear Officer [redacted],

Review: On [redacted].com, Colonial Hyundai had a 2008 Hyundai Accent GLS Sedan, Stock no. [redacted], Listed for $6,990. I Printed out the advertisement. Headed to Colonial Hyundai June 4th, inspected the vehicle and spoke with a salesman named [redacted]. Sat down to talk over purchasing the vehicle Between 8:00pm 10:00pm at which time Colonial Hyundai offered the car for the price of $11,990, at which time I informed him this was not the price it was listed at on [redacted]. [redacted] then asked for proof of the Advertised price, which I presented. [redacted] then took the Print-out to [redacted], about 15 minutes later the [redacted] came over with [redacted] saying, "that [redacted] Ad was from 5/31/2013 and that [redacted] does not update at the same time their website updates (Colonial hyundai)." Showing us that [redacted] now had the Price as "unlisted". After he explained he could not sell the vehicle for the price listed on [redacted] Due to the mistake. I have contacted [redacted], and was told that their website updates Directly from the Dealer website, and [redacted] cannot change the price unless the Dealer website changes their price. Prooving the Advertised price was changed. I still have the original advertisement from [redacted]. After contacting the dealer and explaining that I had been in contact with [redacted] and that they confirmed the Advertised price could not be changed without the Dealer(Colonial hyundai) first changing the advertised price on their website, Colonial Hyundai offered the car sale, for $1000 less. Their website now lists the Vehicle at $8,990 two days later. Hyperlink -http://www.colonialhyundai.com/used/2008/Hyundai/Accent/[redacted]. Not only was I lied to about how [redacted] operated in advertising their vehicle, but also someone made a mistake at Colonial hyundai when advertising the car, that when Proof was presented of the advertised price it was not honored. Instead the car price was changed to "unlisted", and then blamed on a mistake made by [redacted]'s website. I drove over a hour to get to their dealership, then was told that they could not honor the advertised price because it was through [redacted]'s website. I find this very bad buisness, and that Colonial Hyundai tryed the Blame their companies mistake on [redacted], so that the advertised price would not have to be honored.Desired Settlement: That the original Advertised price be Honored of $6,990 that [redacted] listed directly from their website.

Business

Response:

[redacted],