Colonial Imports, Inc.

In traveling from upstate NY in my 2015 Honda CRV, my low tire pressure light went on in the Richmond area. I called to see if the service department could check this out. It was a Saturday AM and very busy. The technician and a few other dealer staff were extremely helpful. They fit me in, checked all the tires, reprogrammed the tire pressure gauge in a prompt and courteous manner. I was very grateful to find a Honda dealership close by before continuing my lengthy travels.

Review: I purchased a car on 03/15/2014 financed [redacted] through [redacted] with APR [redacted] %. But [redacted] sent me a well come letter and the APR NOT [redacted]% but was [redacted] %. I told the finance people "this is not right to customers and I will paying it off and get back the [redacted] fee $650.00 which was charged during financing the car". Like I said I paid it off on 04/09/2014 and got my title. I went back to [redacted] ask my money and gave them copy of my title and they told me "it takes up to 2-4 weeks to process and get my money back", now 5 weeks passed and nobody returned my phone calls, I went in person twice talk to the front desk people and told me "the person in charge was not available".

1. They lied about the APR (not [redacted] % it was [redacted] % they did not even apologized they made a mistake); they tried to get a portion of my check from monthly payments through [redacted](That was the bank people told me and doing it all time to some customers)

2. I want my money back for [redacted] I paid. (they may prorates until paid in full) Still they have the copy of my title.

3. I really don't want happen this kind of behaviors to other customers in the future.

Business

Response:

[redacted],

I am sorry to hear you were displeased with the way your loan application was processed and the subsequent issues you've had with my staff to get your [redacted] refund. I am not quite sure why the bank would quote you a different rate than where you contracted. The only thing I can think is that if they set you up on a bi-weekly payment schedule, sometimes banks will lower the rate, but it is not something that we can arrange here on the dealership level. As far as the [redacted] refund, I am happy to personally assist you in a quick manner. I do not have a signed [redacted] cancellation form for you here. In order to cancel the [redacted] policy and issue you your refund, I need your permission. I will send a copy of this form to you via email or fax, whichever is most convenient. You can then sign it, and email it back to me at [redacted] or fax it back to me at [redacted]. Once I have the form, I can have a check cut for you immediately. Please call me at [redacted] or email me to let me know how you'd like to receive the form and I will take care of it for you today. [redacted]

General Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I took my [redacted] because I had problem with my power steering device, they said that it was a seal in the power steering box that need to be replaced and it would be an hundred and eighty dollars to fix ($180) which I agreed. When I went to pick it up and drove it for a couple of days the problem was still there, I spoke with the manager and told him what the problem was and he said that he would look into it, got a call from them saying they could not duplicate the problem, I went and got the truck and drove it for about an half an hour and brought it back to dealer to show the manager the problem which he saw and agreed with me. The manager took it back to the mechanic and they said it needed another part and it would take a couple of days to get it and they would call me, never received a call, three days later I called them no one would pick up. I sent a complaint through their website and suddenly I got a called from their manager that the part was in and that they could fix it the next day. Took it in the next day and went to pick it up before I could get out of the lot it was making noise, never fixing the problem.Desired Settlement: just give me my money back I can find someone else to fix it

Business

Response:

[redacted],

Thank you for speaking with [redacted], our Service Manager this morning. I am glad you agree with the proposal to bring your truck back to us on Monday morning so we can diagnose the issue with your power steering. If I can be of further assistance, other than a loaner vehicle which we are happy to provide, or a shuttle to get you to work, please let me know. [redacted]

General Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,