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Colonial Kia

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Colonial Kia Reviews (12)

We agreed to fix the paint chip several weeks after delivery but Mr [redacted] didn't like the original touch up***, the General Sales Manager set a appointment for the following Wednesday for a more extensive painting but Mr [redacted] did not make the appointmentA complete detail was offered at their first oil change but Mr [redacted] couldn't stay for the time needed to complete the detail***, has since spoke with Mrs [redacted] and there is an appointment set for July 1stThe paint work, the detail and the [redacted] next oil change will all be done then

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

*** *** and I spoke Friday afternoonI apologized for the incident and let Mrs*** know we are working to remove the inquires from her creditWe also agreed I am going to do her next three oil changes on her current vehicle as they become due at no chargeI also let Mrs*** know that
I will personally assist if we can be of any future assistance to her

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

The check was overnighted on November 23rd and should be at credit union nowWe explain that cancellations normally take 4-weeksWe certainly apologize that this took longer

The check was overnighted on November 23rd and should be at credit union now. We explain that cancellations normally take 4-6 weeks. We certainly apologize that this took longer.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would...

be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

We agreed to fix the paint chip several weeks after delivery but Mr. [redacted] didn't like the original touch up. [redacted], the General Sales Manager set a appointment for the following Wednesday for a more extensive painting but Mr. [redacted] did not make the appointment. A complete detail was offered at their first oil change but Mr. [redacted] couldn't stay for the time needed to complete the detail. [redacted], has since spoke with Mrs. [redacted] and there is an appointment set for July 1st. The paint work, the detail and the [redacted] next oil change will all be done then.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Review: In April of 2015 my husband and I went to Colonial Kia and purchased a new [redacted]. When we finished all the paperwork it was past their normal business hours. We were told to come back another day to get the detailing done. Three weeks go by and we notice damage to the front bumper, and call the dealership. When our sales associate was putting on our license plates the drill missed the the screw and went into our bumber and grill, causing damage. We called and spoke to a manager and was told it would be taken care of along with our detail. The first appt we set up they never got in touch with us that day in regards to our loaner car, and came up with all sorts of excuses when we called corporate. So we set up a second day, brought the car in and they just had the paint guy throw some touch up paint on it. That didnt help the holes that are actually in the vehicle get filled or replaced the proper way. The managers then told my husband it wouldnt be flesh like off the show room floor, well thats how we purchased the vehicle and thats what we expected when we left with it. We have called corporate and filed complaints, our detail still hasnt been done, there is still damage done to the front bumper. On three seperate occassions and over the course of 6 weeks we have tried to get this taken care of. My husband can only bring the vehicle to them on Wednesdays when he has off since they dont have anyone available on the weekends. He has wasted his days off, time, gas, and countless hours trying to get this issue resolved. We have received horrible customer service, and my husband use to work for Kia, we expected more from a dealership that sells Kia. They were notified within 3 weeks of us buying the vehicle of the damage caused. No one has offered us anything in compensation for all of the chaos this has caused us. We have gotten no where with the complaint filed thru corporate and are hoping that something may get resolved by this complaint.Desired Settlement: We expect for the repair to be completed properly, the full detail we are still entitled to, to be done as well. Something should also be offered as compensation for having to go thru all this, even if its just a few oil changes. We do not want just paint put on top of the damage, we expect the intentions to be filled, sanded and then repainted. I purchased a brand new vehicle, expecting no damage, and thats what we should recieve from the dealership.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Business

Response:

We agreed to fix the paint chip several weeks after delivery but Mr. [redacted] didn't like the original touch up. [redacted], the General Sales Manager set a appointment for the following Wednesday for a more extensive painting but Mr. [redacted] did not make the appointment. A complete detail was offered at their first oil change but Mr. [redacted] couldn't stay for the time needed to complete the detail. [redacted], has since spoke with Mrs. [redacted] and there is an appointment set for July 1st. The paint work, the detail and the [redacted] next oil change will all be done then.

Review: I am writing to address an issue that concerns me. I came into Kia on December 17, 2014 to inquire about a vehicle. I decided to purchase a vehicle, but I was denied financing, because I was upside down in my current vehicle. My issue is either the sales person or the sales manager is still running my credit without my consent. The sales person and the sales manager have called me multiple times and left messages and I have not returned their calls. I have received a plethora of letters from car financing companies. Approximate three weeks ago, I called and talked with a manager about someone still running my credit without my permission and he ask for my name and number and said he would follow up on this and call me back. I have not heard from him. Today in the mail I have received another letter. I called and talk to someone and when I asked for the corporate office number, he puts the sales person that helped me back in December on the phone. I asked the sales person for the corporate number and someone in the background yelled ou[redacted]. I called that number to find out it is the sister store. I called and left a message with you and [redacted] to call me. I also filed a complaint against this store with corporate (#[redacted]) and with the Revdex.com. However in the meantime, Im consulting a lawyer to see what my options are and what actions can I take against Colonial Kia. I am so unhappy with this level of service. My credit score is being affected by this because someone is trying to make a sale. I hope you are planning to correct this matter by contacting all three credit company and get this taking off my credit.Desired Settlement: I am asking that they get this off my credit and refund my money I am paying for credit alert with score sense. It is cost $15 monthly for a year. ($180)

Business

Response:

[redacted] and I spoke Friday afternoon. I apologized for the incident and let Mrs. [redacted] know we are working to remove the inquires from her credit. We also agreed I am going to do her next three oil changes on her current vehicle as they become due at no charge. I also let Mrs. [redacted] know that I will personally assist if we can be of any future assistance to her.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I helped my daughter buy a new car. I co-signed the loan and gave her the down payment and was the primary loan holder. The Finance manager Mr. J[redacted] helped with the paperwork. Mr. J[redacted] convinced my daughter to purchase the extended warranty for $2018. I called Mr. J[redacted] the very next day ,less than 12 hours later to cancel the extended warranty. The vehicle already has a 10 year warranty. Mr. J[redacted] said that the paperwork was already sent to the loan office and he would need about a month for the paperwork to get straight. I have called Colonial Kia many times to check the status. Colonial Kia keep telling me that the Finance company is holding it up. I finally called State Department Federal Credit Union to find out why they where delaying the correction of the total. After many phone calls I found out that Colonial Kia should have corrected the amount months ago. Mr. J[redacted] with Colonial Kia just told me last week that he could not help until the finance company corrected it. The solution is to have Colonial Kia mail the extended warranty payment to State Department Federal Credit Union. Colonial Kia have been delaying it from the very first day. Mr. J[redacted] has not been returning my calls. They have very questionable business practices, hoping my daughter would forget about it. In my opinion employees like this are the reason used car dealers get a bad name. I am eager for a solution but not holing my breath.Desired Settlement: 1) I am trying to pay off the loan but require a accurate payoff amount . This can not happen until Colonial Kia send State Department Federal Credit Union the reimbursement check for $2018.00.

2) Stop unethical business practices.

Business

Response:

The check was overnighted on November 23rd and should be at credit union now. We explain that cancellations normally take 4-6 weeks. We certainly apologize that this took longer.

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Description: Auto Dealers - New Cars, Auto Parts & Supplies - New, Tire Dealers, Truck Dealers, Auto Inspection Stations, Auto Renting & Leasing, Auto Repair & Service, Auto Detailing, Auto Dealers - Hybrid Vehicles, Auto Parts & Supplies - Custom Wheels/Rims, Auto Accessories, New Car Dealers (NAICS: 441110)

Address: 2300 Walthall Center Drive, Chester, Virginia, United States, 23836

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