Colonial Life & Accident Insurance

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I responded to the Business’s response yesterday in which I was supposed to accept or reject itWe chose to reject it because the business’s response was not fully accurate: we had not received a warranty cardIn addition, MrMonroe's statement about us taking our business elsewhere was concerningAfter further thought, we would like to modify our responseWhile everything I said is accurate, we are concerned that trying to continue to work with the business (Greenbriar Nursery) may be problematic.? We would like to receive the warranty card MrMonroe mentioned, and we would like a guarantee (in his response) that his business will honor it (despite his statement about asking us to take our business elsewhere).Regards, [redacted]

We have been in business for over years and never not honored a warranty on our plantsMr [redacted] is a difficult person and has been pushy and pretentious from the beginningWe refunded his money on the dead grasses to the warranty to replace would be void even though our warranty policy on grasses and perennials is days from the date of purchase we honored them after nearly a yearAs for other plants that are dead or looking bad we have no reports of this and also will no longer be dealing with Mr [redacted] in any way and do not want him on our property, harassing us with call, emails or complaints any longerOur company does nice work and has a long reputation for honesty, quality and integrityWe did this job in the midst of massive rains that complicated schedules and availability of sodThis complaint is bogus and just someone with too much time on their hands it seems and nothing better to do than be difficultI would guess that this is the not the first time Mr [redacted] has used his tactics to harass a local, small businessWe will not respond nor tolerate any further contact from this customer and will move forward with legal action is this continuesWe have done over similar jobs this spring with no issues from a single customer and in fact many glowing reviews and even a bottle of wine last week from a satisfied customer!

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I responded to the Business’s response yesterday in which I was supposed to accept or reject itWe chose to reject it because the business’s response was not fully accurate: we had not received a warranty cardIn addition, MrMonroe's statement about us taking our business elsewhere was concerningAfter further thought, we would like to modify our responseWhile everything I said is accurate, we are concerned that trying to continue to work with the business (Greenbriar Nursery) may be problematicWe would like to receive the warranty card MrMonroe mentioned, and we would like a guarantee (in his response) that his business will honor it (despite his statement about asking us to take our business elsewhere).Regards, [redacted]

Based upon the behavior you exhibited at our store, which is the reigning small business of the year in [redacted] , I will welcome you anytime to come in and apologize to our employees

We have been in business for over years and never not honored a warranty on our plantsMr *** is a difficult person and has been pushy and pretentious from the beginningWe refunded his money on the dead grasses to the warranty to replace would be void even though our warranty policy on grasses and perennials is days from the date of purchase we honored them after nearly a yearAs for other plants that are dead or looking bad we have no reports of this and also will no longer be dealing with Mr *** in any way and do not want him on our property, harassing us with call, emails or complaints any longerOur company does nice work and has a long reputation for honesty, quality and integrityWe did this job in the midst of massive rains that complicated schedules and availability of sodThis complaint is bogus and just someone with too much time on their hands it seems and nothing better to do than be difficultI would guess that this is the not the first time Mr *** has used his tactics to harass a local, small businessWe will not respond nor tolerate any further contact from this customer and will move forward with legal action is this continuesWe have done over similar jobs this spring with no issues from a single customer and in fact many glowing reviews and even a bottle of wine last week from a satisfied customer!

We have refunded him the money via check and he has our warranty card. We prefer him to take his future business elsewhere.*** Monroe

We have refunded him the money via check and he has our warranty card. We prefer him to take his future business elsewhere.*** Monroe

Based upon the behavior you exhibited at our store, which is the reigning small business of the year in ***, I will welcome you anytime to come in and apologize to our employees

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not fully
resolve my complaint. For your reference, details of the offer I reviewed appear below
MrMonroe's response is indicative of his overall behavior towards us (pressured sales with promises he could not deliver or honor and then lots of silence or passive aggressive behavior)Yes, he did provide a refundWe are thankful for that part of the responseHowever, as I mentioned, I have several plants that have died or are dyingDespite MrMonroe's claim, we have no warranty card--all we have is an itemized receiptIn fact, based on previous behavior, we are not sure his company would honor a warranty even if we had one: they failed to do so earlier (we had purchased five grasses that died and, despite promises to bring replacements, he never did so--although the grasses were included in the refund, so it is not as if he is trying to cheat us; rather he would rather not do the work because of his anger)More to the point, even if we had a warranty card, I find it difficult to imagine working with MrMonroe to resolve the issue of dead/dying plants when he has indicated that he would "prefer we take our business elsewhere."I would be happy to provide pictures of the dead/dying plants and have MrMonroe/Greenbrier Nurseries offer an alternative option (perhaps another refund for those plants -- three azaleas and one barberry plant) The issue, from the beginning, is MrMonroe's less than customer-centric attitude, which led to breakdowns in and failures to fully communicate with us, the customer, and with the employees he sent to our homeI want to add: His employees were always politeWe have no issue with themHowever, we believe the plants are dying due to their being located improperly and/or planted improperlyI believe this based on discussions with other nurseries in the area who, even though we did not purchase plants there, provided some useful information about proper planting/location.
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I responded to the Business’s response yesterday in which I was supposed to accept or reject itWe chose to reject it because the business’s response was not fully accurate: we had not received a warranty cardIn addition, MrMonroe's statement about us taking our business elsewhere was concerningAfter further thought, we would like to modify our responseWhile everything I said is accurate, we are concerned that trying to continue to work with the business (Greenbriar Nursery) may be problematic. We would like to receive the warranty card MrMonroe mentioned, and we would like a guarantee (in his response) that his business will honor it (despite his statement about asking us to take our business elsewhere).Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not fully
resolve my complaint. For your reference, details of the offer I reviewed appear below
MrMonroe's response is indicative of his overall behavior towards us (pressured sales with promises he could not deliver or honor and then lots of silence or passive aggressive behavior)Yes, he did provide a refundWe are thankful for that part of the responseHowever, as I mentioned, I have several plants that have died or are dyingDespite MrMonroe's claim, we have no warranty card--all we have is an itemized receiptIn fact, based on previous behavior, we are not sure his company would honor a warranty even if we had one: they failed to do so earlier (we had purchased five grasses that died and, despite promises to bring replacements, he never did so--although the grasses were included in the refund, so it is not as if he is trying to cheat us; rather he would rather not do the work because of his anger)More to the point, even if we had a warranty card, I find it difficult to imagine working with MrMonroe to resolve the issue of dead/dying plants when he has indicated that he would "prefer we take our business elsewhere."I would be happy to provide pictures of the dead/dying plants and have MrMonroe/Greenbrier Nurseries offer an alternative option (perhaps another refund for those plants -- three azaleas and one barberry plant) The issue, from the beginning, is MrMonroe's less than customer-centric attitude, which led to breakdowns in and failures to fully communicate with us, the customer, and with the employees he sent to our homeI want to add: His employees were always politeWe have no issue with themHowever, we believe the plants are dying due to their being located improperly and/or planted improperlyI believe this based on discussions with other nurseries in the area who, even though we did not purchase plants there, provided some useful information about proper planting/location.
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This guy needs to apologize to my wife......the female employee was very nice but then the owner/manager got involved .....her only disagreement was with the owner/manager who would not honor their day guarantee on plants
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I responded to the Business’s response yesterday in which I was supposed to accept or reject it. We chose to reject it because the business’s response was not fully accurate: we had not received a warranty card. In addition, Mr. Monroe's statement about us taking our business elsewhere was concerning. After further thought, we would like to modify our response. While everything I said is accurate, we are concerned that trying to continue to work with the business (Greenbriar Nursery) may be problematic. We would like to receive the warranty card Mr. Monroe mentioned, and we would like a guarantee (in his response) that his business will honor it (despite his statement about asking us to take our business elsewhere).Regards,
[redacted]

We have been in business for over 60 years and never not honored a warranty on our plants. Mr [redacted] is a difficult person and has been pushy and pretentious from the beginning. We refunded his money on the dead grasses to the warranty to replace would be void even though our warranty policy on grasses and perennials is 90 days from the date of purchase we honored them after nearly a year. As for other plants that are dead or looking bad we have no reports of this and also will no longer be dealing with Mr [redacted] in any way and do not want him on our property, harassing us with call, emails or complaints any longer. Our company does nice work and has a long reputation for honesty, quality and integrity. We did this job in the midst of massive rains that complicated schedules and availability of sod. This complaint is bogus and just someone with too much time on their hands it seems and nothing better to do than be difficult. I would guess that this is the not the first time Mr [redacted] has used his tactics to harass a local, small business. We will not respond nor tolerate any further contact from this customer and will move forward with legal action is this continues. We have done over 100 similar jobs this spring with no issues from a single customer and in fact many glowing reviews and even a bottle of wine last week from a satisfied customer!

Based upon the behavior you exhibited at our store, which is the reigning small business of the year in [redacted], I will welcome you anytime to come in and apologize to our employees.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This guy needs to apologize to my wife......the female employee was very nice but then the owner/manager got involved .....her only disagreement was with the owner/manager who would not honor their 30 day guarantee on plants.   
Regards,
[redacted]