Colonial Painting & Home Enhancement

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, Before I begin to refute the omissions, fallacies, and character assassinations contained within Kevin [redacted] response, I must say that the vitriolic descriptions and fanciful depictions contained within that document were not only untrue but were also very hurtful We have always strived to conduct business in a professional manner However, we refuse to be taken advantage of, not receiving the goods or services for which we have paid In the end, we are the actual aggrieved party We are not only out of the monies that were paid to Kevin, but are also living in a home with an embarrassingly unprofessional paint job that must be endured daily In rebuttal:When we received, read, and slowly digested Kevin’s response, we were taken aback The document was replete with contradictions, misrepresentations, and inaccuracies Being that you are unfamiliar with either side of this complaint, please allow me to give you this piece of investigative advice It has been my experience that the best lies contain just enough truth to make them believable Kevin’s response is no different That being said; one can always tell the truth by the facts on the ground If one pays close attention, they will notice that Kevin discusses in great detail, inconsequential issues but does not once discuss the quality, depth, or details of his work Kevin seems to spin a tale of woe that focuses not on our main complaint, “his unacceptable service,” but appears to seek relief from his obligation by painting all but himself as aggressive, incompetent, or irrational Apparently Kevin seeks to insulate himself in a cult of personality As an unbiased arbiter of the facts, we hope that you can see through this smoke screen and judge this case solely on the facts Here are the facts as I know them:Kevin was contracted to paint the entire sqftof living space in our newly acquired home Kevin stated that this job would be complete within a weeks’ time Kevin was aware that we had several venders scheduled to perform various upgrades within the house during his time there In fact, Kevin began to fall behind in his work; therefore we had to reschedule other contractors Perhaps this was due in part to his lack of proper staffing, being contrary to industry standards for the size of the job and the contractual time To paint our entire house, Kevin employed a paint “crew” of one person Although Kevin seems to indicate otherwise by using the plural terms, it was only him and one other person painting As I stated earlier; the project began with Kevin and one other, but over the course of time, we saw less and less of Kevin At one point, he all but abandoned his employee at our house while Kevin was nowhere to be found It was during this time that we began to notice the peeling paint and bubbling In addition, we noticed that although the paint should have dried, anything that touched the walls would remove the paint We brought these facts up to Kevin, and he would make excuses and promises of repair Kevin knew and would state that things needed to be finished, but as we continued to demand results, he continued to hideAs had been said before, a sighting of Kevin had become rare, that is; until he wanted his last payment One afternoon, Kevin contacted us stating that he would like his final payment I was shocked because we still hadn’t worked out the necessary fixes to the paint problem I discussed this with my husband, and I voted that we not pay Kevin until we were satisfied However, Kevin came by and talked to us about his life story He discussed his custody battles, great losses in the housing market, raising his daughter, and failing the Fredericksburg Police Department written test, etc Let me state this now, Kevin is a master manipulator He apologized for “miscommunication,” and promised that we were going to be happy with the end results My husband stated that maybe we should pay him, so that he wouldn’t have an excuse not to fix his mistakes or uphold his warranty So, against my gut feeling we made the mistake of making final payment to Kevin After making final payment and pressing Kevin to fix the paint issues; he began saying write down a punch out list; write out a punch out list Admittedly, I began to become impatient with Kevin’s unprofessional behavior and obfuscation We said that a punch out list is unnecessary until all known problems have been rectified We also begin to see that a punch out “list” would not convey what we see is wrong So, in the end, we agreed to use blue tape to mark the spots that were in need of repair It was only when our house began to look like it was dipped in blueberries that I became livid So, there was some truth when he said that I yelled at him I absolutely did! I had reached my limit with Kevin, because of his behavior our relationship had devolved into acrimony I refused to be played for stupid any longer So, whenever Kevin began cutting me off during conversations, mischaracterizing events, and or seeking sympathy for his service failings, I began to raise my voice to be heard and to cut through his act Mischaracterization:I w [redacted] admit that I became upset with Kevin several times during the late stages of our project However, Kevin’s stereotypical and juvenile description of our interactions strains credulity No one on this planet would have worked under the ridiculous conditions described in Kevin’s response In Kevin’s work of fiction, he describes me as a banshee that screamed instead of talking and described my husband as a thug that vulgarly displayed his gun Kevin conveniently omitted the fact that my husband is a Law Enforcement Officer and that a weapon is part of his daily carry He also failed to relay that if my husband’s gun was in a viewable condition, it was due to the fact that he was continuously moving boxes/equipment etcfrom the car to the basement At this time we were still living elsewhere and only came to the Villa Way house to transport items, check on progress, or resolve issues Also, what would be the reason to “intimidate” Kevin? If we didn’t like his work, or if we believed then, as we do now, we could have denied him payment Only some base creature would attempt to utilize intimidation as a resolution Again, if this wasn’t a criminal accusation, it would almost be comical Why Kevin would choose this line as a defense, I will never know I can’t begin to understand his logic However, I’m quite sure that logic never played a part in his convoluted answer One would only have to realize that Kevin wasn’t too intimated not to do a poor job, or ignore our phone calls and text He wasn’t too intimidated to come to our home to ask for his final payment when we weren’t too happy with him at the time I think this falsehood can be buried with the “dog ate my homework” excuse As for Juan, Kevin’s only employee on our project, Kevin should allow him to speak for himself Not only in reference to the atmosphere at the Villa house, but also as to Kevin’s practices I will not presume to speak for him; however I don’t believe he was intimidated or browbeaten In fact, when Kevin asked for our old oven on Juan’s behalf, we gladly gave it to him Juan was genuinely thankful Juan even felt open and free enough to ask us to help find him a small car for his wife Unbeknownst to Kevin, we have spoken to Juan on several occasions during and after dealing with Kevin Contrary to Kevin taking artistic licensing of the truth, the majority of our interactions with him were congenial Initially, he gave us no reason to doubt the veracity of his word It was only when we tried to hold Kevin accountable that we began to see who we were actually dealing with Not that I feel it is necessary, but I will address the Monday that we received snow Kevin was correct in stating that we had received snow the weekend of Feb 14th, on that Monday that following Kevin’s work commencement, my husband and I cleared the snow at our former residence and proceeded to the Villa Way address and did the same We contacted Kevin early that day, as he failed to call us, and asked him when he was coming over to begin work He stated that he wasn’t, that he had snow removal contracts to fulfill I reminded him that he had a contract with us to fulfill as well Mind you, that he never contacted us to tell us anything about his whereabouts or other obligations Kevin made this arbitrary decision to skip working for us, and instead go do something else all the while knowing that we had other vendors that were waiting for him to finish.As Kevin has also mastered the art of misdirection, his entire defense of his work is subjective He did not, nor cannot explain why his work product was faulty How he abandoned his one employee to finishing our project while he did other things such as working on another project on Dixon StreetHe did not address why he attempted to back out of his warranty obligation He failed to comment on the fact that no corrective action has been taken on our complaints Now, before I begin to layout the entrance of Jerry Hicks, the Sub-contractor that Kevin “hired” to make the corrections at our house, I must correct the [redacted] story that Kevin told Ordinarily, I would not even lend attention to some of the absurdities that Kevin espoused, but I feel that it is necessary for sake of continuity While some of what Kevin said was true, most of it was not When ***, the Granite Contractor came to the house, Kevin was still in the process of prep work So, when [redacted] finished, Kevin tells us that he could not paint over the silicone that adhered the backsplash to the wall Thus begins our first view into the nature of Kevin Holley When we contacted [redacted] about the problem, they returned to re-due the silicone Again, Kevin claimed that the silicone was the same and he could not paint over it So, again, we go to [redacted] for a resolution ***’s resolution was for Kevin to purchase what caulking was necessary, and they (***) would reimburse him So, at this point, we asked Kevin to talk directly with [redacted] so that they could resolve the issue Kevin initially acted as if he didn’t want to talk to *** However, I pointed out that we were paying both companies a lot of money, and I, the customer should not be caught in the middle At that point, Kevin agreed to talk to *** I’m not sure how long it took, but it seemed that nothing was happening with the caulking problem Apparently, nothing was being done and my kitchen looked like hell So after Kevin pulls his disappearing act, which one of these contractors steps up to fix the issue? Of course it was not Kevin The people at [redacted] sent a contractor by the name of Jerry Hicks to rectify not only the granite issues but also painted around the backsplash of the kitchen countertops that Kevin refused to do During this corrective procedure, Jerry continuously stated that our paint job was terrible We agreed, and commented that we were taking this up with the paint vendor So, much later when Kevin called to tell my husband that he was having Jerry take care of the “punch out,” I was not happy Mind you, that my experience with Kevin was that he loved to find a scapegoat or a cutout that he could deflect blame on Also, Kevin had discussed with us the possibility of receiving a refund to release him from any further responsibility, so I was ready to cross that bridge to be rid of Kevin That is why I wanted to know how much of our money was being transferred to Jerry In addition, I also wanted to know if Kevin was going to warranty Jerry’s work as well as his own On that last note, Kevin equivocated While discussing with my husband, the entrance of Jerry into the web of confusion that Kevin has spun, we both felt like we were stuck between a rock and a hard place So, in a last attempt to save all the time and effort that had been invested into this deal with Kevin, we decided to give Jerry an opportunity to correct Kevin’s work Within a few days, we invited Jerry over to conduct a walkthrough to assess the totality of the work and to see the damage that Kevin created.During the walkthrough, both Jerry and his employee pointed out novice mistakes that Kevin made such as not priming doors before painting, and showing us that they didn’t clean the walls prior to painting Apparently, they just painted over dust, tape, cobwebs etc Jerry also noticed that Kevin failed to take down the window treatments and just painted around them Now that the blinds had been replaced, there are huge places that show as unpainted Believe me, this is not all that was noted or stated, but for the sake of conciseness, I am being brief After Jerry and his employee finished the walk through, Jerry openly stated that he would have to get back with Kevin because he needed more money for the work Jerry said that he would be in touch after he spoke to Kevin On several occasions after the walkthrough, we called Jerry to ascertain if, in fact, he had spoken to Kevin, and Jerry responded in the negative Jerry would say “tomorrow,” or Monday or Wednesday, etc During one phone call, Jerry just broke down and stated that he didn’t think Kevin wasn’t going to give any more money to fix the problems at our house Soon thereafter, Jerry stopped taking our phone calls as well At this point, I have to give Kevin credit, because he told the truth about telling us we didn’t have a warranty Please allow me to explain Our final conversation with Kevin failed to produce any positive effect However, it was during this phone call that Kevin insinuated that he did not intent to warranty his work because we only had a “verbal agreement.” Yet on my finale receipt it states that we have a one year warranty I believe that was that last time we spoke to Kevin.In conclusion:We have come to realize that Kevin has/had no intention to fix the mess at our house It is our hope that you see that as well Even when confronted with our complaint, Kevin is defiant He doesn’t seem too afraid to have an unsatisfied customer After knowing that we have contacted the Revdex.com, Kevin hasn’t once reached out to us to see if there is a resolution That tells me that he doesn’t want one We feel that the communication breakdown, the lack of trust, poor performance, and unprofessional demeanor has left us no choice but to seek this action and others It is our hope that our negative experience will help others avoid the nightmare that we have lived since meeting/ contracting Colonial Painting and Kevin *** Respectfully Submitted, [redacted]

In February 2016, Colonial Painting and Mr& Mrs [redacted] entered into a verbal agreement, based on my written estimate, that Colonial Painting would paint the entire interior of their home at [redacted] ***It was also agreed that we would have a free and clear work space for one week so we could complete the project in full and we were told that the only flooring that would be replaced was the carpet in the bedrooms and family room On our first day on the job, contrary to our agreement, [redacted] arrived to install kitchen countertopsWhen the installation was completed, the installers realized the counter was cut four inches too shortMrsWindbush pulled me aside and asked my opinion on what should be doneShe suggested moving the stove over, which would make it off center to the hood, and I pointed out that it wouldn't be a good idea as it would be a definite drawback if they planned to sell in the futureMrs [redacted] and the granite company decided to pull on the counter top and install a piece to fill the gapAfter the counters were installed, the back splash was caulked, but we learned later that [redacted] had used a non-paintable clear silicone caulkAt this point, my crew had all the point up and the caulking and all of the cover up had been completed throughout the houseWe were now ready to paintI then received a call from the owner asking if we could work around “K,” one of their contractors hired to replace what I understood was the utility room floorI agreed to that, but when we arrived the next day, we could not access our work areas because the hard wood floors were being taken up throughout the houseWe were dismayed to find that all of our drop cloths and plastic we had taped and secured to protect the flooring had been removedThere was debris throughout the house, and we had to clean it all up, re-clean all of the baseboards, and put all of the drop cloths and plastic back on the floorsI called Mrs [redacted] and asked if she would please come to the house so we could discuss a work schedule that would be agreeable to all partiesWhen she arrived, Mrs[redacted] told the flooring vendor to stop and reschedule their workShe was verbally very disrespectful to them, which gave me a clue as to how difficult this customer would be going forwardAfter the counter tops and flooring incidents occurred, we were now one full day behind scheduleWe had a very productive week, however, and we went into the weekendWe ended up with a day off on the following Monday due to a pretty heavy snow stormWith storms of this type, I feel it is unsafe for my employees to drive work vans so we usually take the day off to avoid any unnecessary problemsWhen we returned to work on Tuesday, I received a verbal bashing from the ownersThey wanted to know why I didn’t plow my vans to the house since I have a plow truckI was so taken aback by this attitude that I really had no idea how to respondDuring this final week we begin painting the caulking that was installed by the granite company and realized the paint was not bondingThey had used non-paintable clear silicone caulkWhen I told Mrs [redacted] about this, she stated that this was my issue and it should have been part of my prep workMy reply was that I was not responsible for removing the caulking and applying the correct productThis correction should fall back on the counter top company, or I could back charge the customer if we did itAfter several attempts, Mrs [redacted] got [redacted] to come back in to re-caulkAfter they recaulked, I realized they had again used non paintable caulkingThis is when the owner became very upset and verbally abusive toward me, stating again that this should be part of my prep work (I again stood my ground and did not take on the responsibility)We finished painting at the end of the week and completed our own in house punch out listI asked Mr& Mrs [redacted] to create their own list as wellI told them I would return, if needed, and would also paint around the caulking after they and the granite company arrived at a solution to the problemIt was agreed that the owner would contact me within days with their punch out listShortly thereafter, I received a call from the owners stating that the granite company had agreed to pay me to the caulkingJust to confirm, I called [redacted] and was told they had not said any such thing and had already arranged for one of their vendors to re-caulkI was also told by [redacted] that they didn’t want to deal with Mrs [redacted] at all in the futureI called the vendor hired by the granite company to re-caulk and confirmed that it had been done and done with paintable caulkI called Mrs [redacted] to arrange for a time when I could come back, paint the newly-replaced caulk, and go over their punch out listWhen she returned my call, she asked that I come on a Thursday night at pm to complete her punch out listWhen I explained that I was sorry but I wouldn't be available at that time, I was verbally assaulted by both Mr & Mrs [redacted] who were both on the phoneIt had reached the point that Mrs [redacted] would not talk with me unless her husband was also on the phone If things did not go her way, he would step in and become very aggressive Also, whenever my crew and I had to deal with him during the renovation, he was always sure that we could see the firearm he had concealed on his hipAs you can well imagine, this created a tense environment that made us all very uncomfortableI called the vendor Jerry Hicks that was hired by the [redacted] to reapply the caulking and had a meetingI found out that he had been hired by the Windbush’s to do some other work for them and would be going to their home on SaturdaySince I was scheduled to work on a project on Quantico that Saturday, I asked if I could pay him directly to take care of the owners’ punch out listOne reason I did this was to please the customer as to timing, but I also did not want to subject myself or my employees to that environment again During this meeting with the new vendor Jerry H***, I called Mr [redacted] to get approval, since I tried calling Mrs [redacted] and she did not answerHe said yes, that they really liked working with this vendor, and it would be fine if he completed their punch out list on SaturdaySubsequently, I received a call from Mrs [redacted] asking why I decided to do this and who told me I couldWhen I told her it was approved by her husband, I could hear her verbally lashing out at him while I was still on the phoneMrs [redacted] asked me how much I was paying the vendor and I stated that it was not something I needed to share with herShe also asked why I didn't give her an option of a credit instead of my hiring the other vendor to do the punch outI stated that I was following through with my commitment as we agreed per the estimate and as she requestedShe then demanded that she get a $1,refund from meShe began screaming at me when I told her I would not do that and that there was no just cause for doing soShe also asked about returning for a year warranty call and if I would be taking care of it or subbing it out as wellI told her that my company would return and honor our workMrs [redacted] proceeded to speak to me in a condescending manner, at which time I pointed out that we did not have a signed contractual agreementNot once, however, did I say that we would not returnAt this point I have followed through with all of my obligations and have met and exceeded the scope of work originally agreed upon verballyKevin CH [redacted] Manager/Owner

In February 2016, Colonial Painting and Mr. & Mrs.
[redacted] entered into a verbal agreement, based on my written estimate, that
Colonial Painting would paint the entire interior of their home at [redacted]. It was also agreed that we would have a free and clear work space for one
week so...

we could complete the project in full and we were told that the only
flooring that would be replaced was the carpet in the bedrooms and family room.
On our first day on the job, contrary to our agreement, [redacted] arrived to
install kitchen countertops. When the installation was completed, the
installers realized the counter was cut four inches too short. Mrs. Windbush
pulled me aside and asked my opinion on what should be done. She suggested
moving the stove over, which would make it off center to the hood, and I
pointed out that it wouldn't be a good idea as it would be a definite drawback
if they planned to sell in the future. Mrs. [redacted] and the granite company
decided to pull on the counter top and install a piece to fill the gap. After
the counters were installed, the back splash was caulked, but we learned later
that [redacted] had used a non-paintable clear silicone caulk. At this point, my crew
had all the point up and the caulking and all of the cover up had been
completed throughout the house. We were now ready to paint. I then received a
call from the owner asking if we could work around “K,” one of their
contractors hired to replace what I understood was the utility room floor. I
agreed to that, but when we arrived the next day, we could not access our work
areas because the hard wood floors were being taken up throughout the house. We
were dismayed to find that all of our drop cloths and plastic we had taped and
secured to protect the flooring had been removed. There was debris throughout
the house, and we had to clean it all up, re-clean all of the baseboards, and
put all of the drop cloths and plastic back on the floors. I called Mrs.
[redacted] and asked if she would please come to the house so we could discuss a
work schedule that would be agreeable to all parties. When she arrived,
Mrs.[redacted] told the flooring vendor to stop and reschedule their work. She
was verbally very disrespectful to them, which gave me a clue as to how
difficult this customer would be going forward. After the counter tops and
flooring incidents occurred, we were now one full day behind schedule. We had a
very productive week, however, and we went into the weekend. We ended up with a
day off on the following Monday due to a pretty heavy snow storm. With storms
of this type, I feel it is unsafe for my employees to drive work vans so we
usually take the day off to avoid any unnecessary problems. When we returned to
work on Tuesday, I received a verbal bashing from the owners. They wanted to
know why I didn’t plow my vans to the house since I have a plow truck. I was so
taken aback by this attitude that I really had no idea how to respond. During
this final week we begin painting the caulking that was installed by the
granite company and realized the paint was not bonding. They had used
non-paintable clear silicone caulk. When I told Mrs. [redacted] about this, she
stated that this was my issue and it should have been part of my prep work. My
reply was that I was not responsible for removing the caulking and applying the
correct product. This correction should fall back on the counter top company,
or I could back charge the customer if we did it. After several attempts, Mrs.
[redacted] got [redacted] to come back in to re-caulk. After they recaulked, I realized
they had again used non paintable caulking. This is when the owner became very
upset and verbally abusive toward me, stating again that this should be part of
my prep work (I again stood my ground and did not take on the responsibility). We
finished painting at the end of the week and completed our own in house punch
out list. I asked Mr. & Mrs. [redacted] to create their own list as well. I
told them I would return, if needed, and would also paint around the caulking
after they and the granite company arrived at a solution to the problem. It was
agreed that the owner would contact me within 30 days with their punch out
list. Shortly thereafter, I received a call from the owners stating that the
granite company had agreed to pay me to re-do the caulking. Just to confirm, I
called [redacted] and was told they had not said any such thing and had already
arranged for one of their vendors to re-caulk. I was also told by [redacted] that they
didn’t want to deal with Mrs. [redacted] at all in the future. I called the
vendor hired by the granite company to re-caulk and confirmed that it had been
done and done with paintable caulk. I called Mrs. [redacted] to arrange for a
time when I could come back, paint the newly-replaced caulk, and go over their
punch out list. When she returned my call, she asked that I come on a Thursday
night at 7 pm to complete her punch out list. When I explained that I was sorry
but I wouldn't be available at that time, I was verbally assaulted by both Mr.
& Mrs. [redacted] who were both on the phone. It had reached the point that
Mrs. [redacted] would not talk with me unless her husband was also on the phone.
If things did not go her way, he would step in and become very aggressive.
Also, whenever my crew and I had to deal with him during the renovation, he was
always sure that we could see the firearm he had concealed on his hip. As you
can well imagine, this created a tense environment that made us all very
uncomfortable. I called the vendor Jerry Hicks that was hired by the [redacted] to
reapply the caulking and had a meeting. I found out that he had been hired by
the Windbush’s to do some other work for them and would be going to their home
on Saturday. Since I was scheduled to work on a project on Quantico that
Saturday, I asked if I could pay him directly to take care of the owners’ punch
out list. One reason I did this was to please the customer as to timing, but I
also did not want to subject myself or my employees to that environment again.
During this meeting with the new vendor Jerry H[redacted], I called Mr. [redacted] to
get approval, since I tried calling Mrs. [redacted] and she did not answer. He
said yes, that they really liked working with this vendor, and it would be fine
if he completed their punch out list on Saturday. Subsequently, I received a
call from Mrs. [redacted] asking why I decided to do this and who told me I
could. When I told her it was approved by her husband, I could hear her
verbally lashing out at him while I was still on the phone. Mrs. [redacted] asked
me how much I was paying the vendor and I stated that it was not something I
needed to share with her. She also asked why I didn't give her an option of a
credit instead of my hiring the other vendor to do the punch out. I stated that
I was following through with my commitment as we agreed per the estimate and as
she requested. She then demanded that she get a $1,000 refund from me. She
began screaming at me when I told her I would not do that and that there was no
just cause for doing so. She also asked about returning for a 1 year warranty
call and if I would be taking care of it or subbing it out as well. I told her
that my company would return and honor our work. Mrs. [redacted] proceeded to
speak to me in a condescending manner, at which time I pointed out that we did
not have a signed contractual agreement. Not once, however, did I say that we
would not return. At this point I have followed through with all of my
obligations and have met and exceeded the scope of work originally agreed upon
verbally. Kevin C. H[redacted] Manager/Owner

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Before I begin to refute the omissions, fallacies, and
character assassinations contained within Kevin [redacted] response, I must say
that the vitriolic descriptions and fanciful depictions contained within that
document were not only untrue but were also very hurtful.  We have always strived to conduct business in
a professional manner.  However, we
refuse to be taken advantage of, not receiving the goods or services for which
we have paid.   In the end, we are the
actual aggrieved party.  We are not only
out of the monies that were paid to Kevin, but are also living in a home with
an embarrassingly unprofessional paint job that must be endured daily.  In rebuttal:When we received, read, and slowly digested Kevin’s
response, we were taken aback.  The
document was replete with contradictions, misrepresentations, and
inaccuracies.  Being that you are
unfamiliar with either side of this complaint, please allow me to give you this
piece of investigative advice.   It has
been my experience that the best lies contain just enough truth to make them
believable.  Kevin’s response is no
different.  That being said; one can
always tell the truth by the facts on the ground.  If one pays close attention, they will notice that Kevin
discusses in great detail, inconsequential issues but does not once discuss the
quality, depth, or details of his work.  
Kevin seems to spin a tale of woe that focuses not on our main
complaint, “his unacceptable service,” but appears to seek relief from his
obligation by painting all but himself as aggressive, incompetent, or
irrational.  Apparently Kevin seeks to
insulate himself in a cult of personality. 
As an unbiased arbiter of the facts, we hope that you can see through
this smoke screen and judge this case solely on the facts.  Here are the facts as
I know them:Kevin was contracted to paint the entire 2800 sqft. of
living space in our newly acquired home.  
Kevin stated that this job would be complete within a weeks’ time.   Kevin was aware that we had several venders
scheduled to perform various upgrades within the house during his time
there.  In fact, Kevin began to fall
behind in his work; therefore we had to reschedule other contractors.  Perhaps this was due in part to his lack of
proper staffing, being contrary to industry standards for the size of the job and
the contractual time.  To paint our
entire house, Kevin employed a paint “crew” of one person.  Although Kevin seems to indicate otherwise by
using the plural terms, it was only him and one other person painting.  As I stated earlier; the project began with Kevin and one
other, but over the course of time, we saw less and less of Kevin.  At one point, he all but abandoned his
employee at our house while Kevin was nowhere to be found.   It was during this time that we began to
notice the peeling paint and bubbling. 
In addition, we noticed that although the paint should have dried,
anything that touched the walls would remove the paint.  We brought these facts up to Kevin, and he
would make excuses and promises of repair. 
Kevin knew and would state that things needed to be finished, but as we
continued to demand results, he continued to hide. As had been said before, a sighting of Kevin had become
rare, that is; until he wanted his last payment.  One afternoon, Kevin contacted us stating
that he would like his final payment.  I
was shocked because we still hadn’t worked out the necessary fixes to the paint
problem.  I discussed this with my
husband, and I voted that we not pay Kevin until we were satisfied.  However, Kevin came by and talked to us about
his life story.  He discussed his custody
battles, great losses in the housing market, raising his daughter, and failing
the Fredericksburg Police Department written test, etc.    Let me
state this now, Kevin is a master manipulator. 
He apologized for “miscommunication,” and promised that we were going to
be happy with the end results.   My
husband stated that maybe we should pay him, so that he wouldn’t have an excuse
not to fix his mistakes or uphold his warranty.   So, against my gut feeling we made the
mistake of making final payment to Kevin.   After making final payment and pressing Kevin to fix the
paint issues; he began saying write down a punch out list; write out a punch
out list.  Admittedly, I began to become
impatient with Kevin’s unprofessional behavior and obfuscation.  We said that a punch out list is unnecessary
until all known problems have been rectified. 
We also begin to see that a punch out “list” would not convey what we
see is wrong.  So, in the end, we agreed
to use blue tape to mark the spots that were in need of repair.  It was only when our house began to look like
it was dipped in blueberries that I became livid.   So,
there was some truth when he said that I yelled at him.  I absolutely did!  I had reached my limit with Kevin, because of
his behavior our relationship had devolved into acrimony.  I refused to be played for stupid any
longer.  So, whenever Kevin began cutting
me off during conversations, mischaracterizing events, and or seeking sympathy
for his service failings, I began to raise my voice to be heard and to cut
through his act.  Mischaracterization:I w[redacted] admit that I became upset with Kevin several times
during the late stages of our project. 
However, Kevin’s stereotypical and juvenile description of our
interactions strains credulity.  No one
on this planet would have worked under the ridiculous conditions described in
Kevin’s response.  In Kevin’s work of
fiction, he describes me as a banshee that screamed instead of talking and
described my husband as a thug that vulgarly displayed his gun.  Kevin conveniently omitted the fact that my
husband is a Law Enforcement Officer and that a weapon is part of his daily
carry.   He also failed to relay that if
my husband’s gun was in a viewable condition, it was due to the fact that he
was continuously moving boxes/equipment etc. from the car to the basement.  At this time we were still living elsewhere
and only came to the Villa Way house to transport items, check on progress, or
resolve issues.  Also, what would be the reason to “intimidate” Kevin?  If we didn’t like his work, or if we believed
then, as we do now, we could have denied him payment.  Only some base creature would attempt to
utilize intimidation as a resolution. 
Again, if this wasn’t a criminal accusation, it would almost be
comical.  Why Kevin would choose this
line as a defense, I will never know.  I
can’t begin to understand his logic.  However, I’m quite sure that logic never
played a part in his convoluted answer. 
One would only have to realize that Kevin wasn’t too intimated not to do
a poor job, or ignore our phone calls and text. 
He wasn’t too intimidated to come to our home to ask for his final
payment when we weren’t too happy with him at the time.   I think this falsehood can be buried with
the “dog ate my homework” excuse.     As for Juan, Kevin’s only employee on our project, Kevin
should allow him to speak for himself.  
Not only in reference to the atmosphere at the Villa house, but also as
to Kevin’s practices.   I will not presume to speak for him; however I
don’t believe he was intimidated or browbeaten.   In fact, when Kevin asked for our old oven
on Juan’s behalf, we gladly gave it to him. 
Juan was genuinely thankful.  
Juan even felt open and free enough to ask us to help find him a small
car for his wife.  Unbeknownst to Kevin,
we have spoken to Juan on several occasions during and after dealing with
Kevin.     Contrary to Kevin taking artistic licensing of the truth,
the majority of our interactions with him were congenial.  Initially, he gave us no reason to doubt the
veracity of his word.    It was only when
we tried to hold Kevin accountable that we began to see who we were actually dealing
with.  Not that I feel it is necessary, but I will address the
Monday that we received snow.   Kevin was
correct in stating that we had received snow the weekend of Feb 14th,
on that Monday that following Kevin’s work commencement, my husband and I
cleared the snow at our former residence and proceeded to the Villa Way address
and did the same.  We contacted Kevin
early that day, as he failed to call us, and asked him when he was coming over to
begin work.  He stated that he wasn’t,
that he had snow removal contracts to fulfill. 
I reminded him that he had a contract with us to fulfill as well.  Mind you, that he never contacted us to tell
us anything about his whereabouts or other obligations.   Kevin made this arbitrary decision to skip
working for us, and instead go do something else all the while knowing that we
had other vendors that were waiting for him to finish.As Kevin has also mastered the art of misdirection, his
entire defense of his work is subjective. 
He did not, nor cannot explain why his work product was faulty.  How he abandoned his one employee to
finishing our project while he did other things such as working on another
project on Dixon Street. He did not address why he attempted to back out of his
warranty obligation.  He failed to
comment on the fact that no corrective action has been taken on our
complaints.  Now, before I begin to layout the entrance of Jerry Hicks,
the Sub-contractor that Kevin “hired” to make the corrections at our house, I
must correct the [redacted] story that Kevin told. 
Ordinarily, I would not even lend attention to some of the absurdities
that Kevin espoused, but I feel that it is necessary for sake of continuity.  While some of what Kevin said was true, most of it was
not.  When [redacted], the Granite Contractor
came to the house, Kevin was still in the process of prep work.  So, when [redacted] finished, Kevin tells us that he
could not paint over the silicone that adhered the backsplash to the wall.  Thus begins our first view into the nature of
Kevin Holley.   When we contacted [redacted]
about the problem, they returned to re-due the silicone.  Again, Kevin claimed that the silicone was
the same and he could not paint over it. 
So, again, we go to [redacted] for a resolution.  [redacted]’s resolution was for Kevin to purchase
what caulking was necessary, and they ([redacted]) would reimburse him.  So, at this point, we asked Kevin to talk
directly with [redacted] so that they could resolve the issue.  Kevin initially acted as if he didn’t want to
talk to [redacted].  However, I pointed out that
we were paying both companies a lot of money, and I, the customer should not be
caught in the middle.  At that point,
Kevin agreed to talk to [redacted].  I’m not sure how long it took, but it seemed that nothing
was happening with the caulking problem. 
Apparently, nothing was being done and my kitchen looked like hell.   So after Kevin pulls his disappearing act, which
one of these contractors steps up to fix the issue?  Of course it was not Kevin.  The people at [redacted] sent a contractor by the
name of Jerry Hicks to rectify not only the granite issues but also painted
around the backsplash of the kitchen countertops that Kevin refused to do.   During this corrective procedure, Jerry
continuously stated that our paint job was terrible.  We agreed, and commented that we were taking
this up with the paint vendor.  So, much later when Kevin called to tell my husband that he
was having Jerry take care of the “punch out,” I was not happy.  Mind you, that my experience with Kevin was that
he loved to find a scapegoat or a cutout that he could deflect blame on.  Also, Kevin had discussed with us the
possibility of receiving a refund to release him from any further
responsibility, so I was ready to cross that bridge to be rid of Kevin.  That is why I wanted to know how much of our
money was being transferred to Jerry.  In
addition, I also wanted to know if Kevin was going to warranty Jerry’s work as
well as his own.  On that last note,
Kevin equivocated.    While discussing with my husband, the entrance of Jerry into
the web of confusion that Kevin has spun, we both felt like we were stuck between
a rock and a hard place.  So, in a last
attempt to save all the time and effort that had been invested into this deal
with Kevin, we decided to give Jerry an opportunity to correct  Kevin’s work. 
Within a few days, we invited Jerry over to conduct a walkthrough to assess
the totality of the work and to see the damage that Kevin created.During the walkthrough, both Jerry and his employee pointed
out novice mistakes that Kevin made such as not priming doors before painting,
and showing us that they didn’t clean the walls prior to painting.  Apparently, they just painted over dust,
tape, cobwebs etc.    Jerry also noticed
that Kevin failed to take down the window treatments and just painted around
them.  Now that the blinds had been
replaced, there are huge places that show as unpainted.   Believe me, this is not all that was noted
or stated, but for the sake of conciseness, I am being brief.   After Jerry and his employee finished the walk through,
Jerry openly stated that he would have to get back with Kevin because he needed
more money for the work.  Jerry said that
he would be in touch after he spoke to Kevin.  On several occasions after the walkthrough, we
called Jerry to ascertain if, in fact, he had spoken to Kevin, and Jerry
responded in the negative.  Jerry would
say “tomorrow,” or Monday or Wednesday, etc.  During one phone call, Jerry just broke down and stated that
he didn’t think Kevin wasn’t going to give any more money to fix the problems
at our house.   Soon thereafter, Jerry
stopped taking our phone calls as well.  At this point, I have to give Kevin credit, because he told
the truth about telling us we didn’t have a warranty.   Please allow me to explain.  Our final conversation with Kevin failed to
produce any positive effect.  However, it
was during this phone call that Kevin insinuated that he did not intent to
warranty his work because we only had a “verbal agreement.” Yet on my finale
receipt it states that we have a one year warranty.  I believe that was that last time we spoke to
Kevin.In conclusion:We have come to realize that Kevin has/had no intention to fix
the mess at our house.   It is our hope
that you see that as well.  Even when
confronted with our complaint, Kevin is defiant.  He doesn’t seem too afraid to have an
unsatisfied customer.   After knowing
that we have contacted the Revdex.com, Kevin hasn’t once reached out to us to see if
there is a resolution.   That tells me
that he doesn’t want one.  We feel that the communication breakdown, the lack of trust,
poor performance, and unprofessional demeanor has left us no choice but to seek
this action and others.   It is our hope
that our negative experience will help others avoid the nightmare that we have
lived since meeting/ contracting Colonial Painting and Kevin [redacted].  Respectfully Submitted,[redacted]

Review: Vendor Kevin H[redacted] owner of Colonial Painting has been called on several occasions to correct deficiencies in his work (paint job) On these occasions he failed to show up, gave excuses or placed the onus on us to highlight glaring deficiencies. Finally we asked him once again to review our punch out list. Kevin decided to subcontract this work to another vendor. When asked if this vendor would honor his warranty (Colonial'sWarranty) Kevin indicated that we never had a contract. In the meantime he has been paid in full.Desired Settlement: We have lost faith in Colonial's ability to do a good job or honor his contract. We would request half of the 3000.00 that we paid in full so we can hire another vendor to correct his mistakes

Business

Response:

In February 2016, Colonial Painting and Mr. & Mrs.

[redacted] entered into a verbal agreement, based on my written estimate, that

Colonial Painting would paint the entire interior of their home at [redacted]. It was also agreed that we would have a free and clear work space for one

week so we could complete the project in full and we were told that the only

flooring that would be replaced was the carpet in the bedrooms and family room.

On our first day on the job, contrary to our agreement, [redacted] arrived to

install kitchen countertops. When the installation was completed, the

installers realized the counter was cut four inches too short. Mrs. Windbush

pulled me aside and asked my opinion on what should be done. She suggested

moving the stove over, which would make it off center to the hood, and I

pointed out that it wouldn't be a good idea as it would be a definite drawback

if they planned to sell in the future. Mrs. [redacted] and the granite company

decided to pull on the counter top and install a piece to fill the gap. After

the counters were installed, the back splash was caulked, but we learned later

that [redacted] had used a non-paintable clear silicone caulk. At this point, my crew

had all the point up and the caulking and all of the cover up had been

completed throughout the house. We were now ready to paint. I then received a

call from the owner asking if we could work around “K,” one of their

contractors hired to replace what I understood was the utility room floor. I

agreed to that, but when we arrived the next day, we could not access our work

areas because the hard wood floors were being taken up throughout the house. We

were dismayed to find that all of our drop cloths and plastic we had taped and

secured to protect the flooring had been removed. There was debris throughout

the house, and we had to clean it all up, re-clean all of the baseboards, and

put all of the drop cloths and plastic back on the floors. I called Mrs.

[redacted] and asked if she would please come to the house so we could discuss a

work schedule that would be agreeable to all parties. When she arrived,

Mrs.[redacted] told the flooring vendor to stop and reschedule their work. She

was verbally very disrespectful to them, which gave me a clue as to how

difficult this customer would be going forward. After the counter tops and

flooring incidents occurred, we were now one full day behind schedule. We had a

very productive week, however, and we went into the weekend. We ended up with a

day off on the following Monday due to a pretty heavy snow storm. With storms

of this type, I feel it is unsafe for my employees to drive work vans so we

usually take the day off to avoid any unnecessary problems. When we returned to

work on Tuesday, I received a verbal bashing from the owners. They wanted to

know why I didn’t plow my vans to the house since I have a plow truck. I was so

taken aback by this attitude that I really had no idea how to respond. During

this final week we begin painting the caulking that was installed by the

granite company and realized the paint was not bonding. They had used

non-paintable clear silicone caulk. When I told Mrs. [redacted] about this, she

stated that this was my issue and it should have been part of my prep work. My

reply was that I was not responsible for removing the caulking and applying the

correct product. This correction should fall back on the counter top company,

or I could back charge the customer if we did it. After several attempts, Mrs.

[redacted] got [redacted] to come back in to re-caulk. After they recaulked, I realized

they had again used non paintable caulking. This is when the owner became very

upset and verbally abusive toward me, stating again that this should be part of

my prep work (I again stood my ground and did not take on the responsibility). We

finished painting at the end of the week and completed our own in house punch

out list. I asked Mr. & Mrs. [redacted] to create their own list as well. I

told them I would return, if needed, and would also paint around the caulking

after they and the granite company arrived at a solution to the problem. It was

agreed that the owner would contact me within 30 days with their punch out

list. Shortly thereafter, I received a call from the owners stating that the

granite company had agreed to pay me to re-do the caulking. Just to confirm, I

called [redacted] and was told they had not said any such thing and had already

arranged for one of their vendors to re-caulk. I was also told by [redacted] that they

didn’t want to deal with Mrs. [redacted] at all in the future. I called the

vendor hired by the granite company to re-caulk and confirmed that it had been

done and done with paintable caulk. I called Mrs. [redacted] to arrange for a

time when I could come back, paint the newly-replaced caulk, and go over their

punch out list. When she returned my call, she asked that I come on a Thursday

night at 7 pm to complete her punch out list. When I explained that I was sorry

but I wouldn't be available at that time, I was verbally assaulted by both Mr.

& Mrs. [redacted] who were both on the phone. It had reached the point that

Mrs. [redacted] would not talk with me unless her husband was also on the phone.

If things did not go her way, he would step in and become very aggressive.

Also, whenever my crew and I had to deal with him during the renovation, he was

always sure that we could see the firearm he had concealed on his hip. As you

can well imagine, this created a tense environment that made us all very

uncomfortable. I called the vendor Jerry Hicks that was hired by the [redacted] to

reapply the caulking and had a meeting. I found out that he had been hired by

the Windbush’s to do some other work for them and would be going to their home

on Saturday. Since I was scheduled to work on a project on Quantico that

Saturday, I asked if I could pay him directly to take care of the owners’ punch

out list. One reason I did this was to please the customer as to timing, but I

also did not want to subject myself or my employees to that environment again.

During this meeting with the new vendor Jerry H[redacted], I called Mr. [redacted] to

get approval, since I tried calling Mrs. [redacted] and she did not answer. He

said yes, that they really liked working with this vendor, and it would be fine

if he completed their punch out list on Saturday. Subsequently, I received a

call from Mrs. [redacted] asking why I decided to do this and who told me I

could. When I told her it was approved by her husband, I could hear her

verbally lashing out at him while I was still on the phone. Mrs. [redacted] asked

me how much I was paying the vendor and I stated that it was not something I

needed to share with her. She also asked why I didn't give her an option of a

credit instead of my hiring the other vendor to do the punch out. I stated that

I was following through with my commitment as we agreed per the estimate and as

she requested. She then demanded that she get a $1,000 refund from me. She

began screaming at me when I told her I would not do that and that there was no

just cause for doing so. She also asked about returning for a 1 year warranty

call and if I would be taking care of it or subbing it out as well. I told her

that my company would return and honor our work. Mrs. [redacted] proceeded to

speak to me in a condescending manner, at which time I pointed out that we did

not have a signed contractual agreement. Not once, however, did I say that we

would not return. At this point I have followed through with all of my

obligations and have met and exceeded the scope of work originally agreed upon

verbally. Kevin C. H[redacted] Manager/Owner

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Before I begin to refute the omissions, fallacies, and

character assassinations contained within Kevin [redacted] response, I must say

that the vitriolic descriptions and fanciful depictions contained within that

document were not only untrue but were also very hurtful. We have always strived to conduct business in

a professional manner. However, we

refuse to be taken advantage of, not receiving the goods or services for which

we have paid. In the end, we are the

actual aggrieved party. We are not only

out of the monies that were paid to Kevin, but are also living in a home with

an embarrassingly unprofessional paint job that must be endured daily. In rebuttal:When we received, read, and slowly digested Kevin’s

response, we were taken aback. The

document was replete with contradictions, misrepresentations, and

inaccuracies. Being that you are

unfamiliar with either side of this complaint, please allow me to give you this

piece of investigative advice. It has

been my experience that the best lies contain just enough truth to make them

believable. Kevin’s response is no

different. That being said; one can

always tell the truth by the facts on the ground. If one pays close attention, they will notice that Kevin

discusses in great detail, inconsequential issues but does not once discuss the

quality, depth, or details of his work.

Kevin seems to spin a tale of woe that focuses not on our main

complaint, “his unacceptable service,” but appears to seek relief from his

obligation by painting all but himself as aggressive, incompetent, or

irrational. Apparently Kevin seeks to

insulate himself in a cult of personality.

As an unbiased arbiter of the facts, we hope that you can see through

this smoke screen and judge this case solely on the facts. Here are the facts as

I know them:Kevin was contracted to paint the entire 2800 sqft. of

living space in our newly acquired home.

Kevin stated that this job would be complete within a weeks’ time. Kevin was aware that we had several venders

scheduled to perform various upgrades within the house during his time

there. In fact, Kevin began to fall

behind in his work; therefore we had to reschedule other contractors. Perhaps this was due in part to his lack of

proper staffing, being contrary to industry standards for the size of the job and

the contractual time. To paint our

entire house, Kevin employed a paint “crew” of one person. Although Kevin seems to indicate otherwise by

using the plural terms, it was only him and one other person painting. As I stated earlier; the project began with Kevin and one

other, but over the course of time, we saw less and less of Kevin. At one point, he all but abandoned his

employee at our house while Kevin was nowhere to be found. It was during this time that we began to

notice the peeling paint and bubbling.

In addition, we noticed that although the paint should have dried,

anything that touched the walls would remove the paint. We brought these facts up to Kevin, and he

would make excuses and promises of repair.

Kevin knew and would state that things needed to be finished, but as we

continued to demand results, he continued to hide. As had been said before, a sighting of Kevin had become

rare, that is; until he wanted his last payment. One afternoon, Kevin contacted us stating

that he would like his final payment. I

was shocked because we still hadn’t worked out the necessary fixes to the paint

problem. I discussed this with my

husband, and I voted that we not pay Kevin until we were satisfied. However, Kevin came by and talked to us about

his life story. He discussed his custody

battles, great losses in the housing market, raising his daughter, and failing

the Fredericksburg Police Department written test, etc. Let me

state this now, Kevin is a master manipulator.

He apologized for “miscommunication,” and promised that we were going to

be happy with the end results. My

husband stated that maybe we should pay him, so that he wouldn’t have an excuse

not to fix his mistakes or uphold his warranty. So, against my gut feeling we made the

mistake of making final payment to Kevin. After making final payment and pressing Kevin to fix the

paint issues; he began saying write down a punch out list; write out a punch

out list. Admittedly, I began to become

impatient with Kevin’s unprofessional behavior and obfuscation. We said that a punch out list is unnecessary

until all known problems have been rectified.

We also begin to see that a punch out “list” would not convey what we

see is wrong. So, in the end, we agreed

to use blue tape to mark the spots that were in need of repair. It was only when our house began to look like

it was dipped in blueberries that I became livid. So,

there was some truth when he said that I yelled at him. I absolutely did! I had reached my limit with Kevin, because of

his behavior our relationship had devolved into acrimony. I refused to be played for stupid any

longer. So, whenever Kevin began cutting

me off during conversations, mischaracterizing events, and or seeking sympathy

for his service failings, I began to raise my voice to be heard and to cut

through his act. Mischaracterization:I w[redacted] admit that I became upset with Kevin several times

during the late stages of our project.

However, Kevin’s stereotypical and juvenile description of our

interactions strains credulity. No one

on this planet would have worked under the ridiculous conditions described in

Kevin’s response. In Kevin’s work of

fiction, he describes me as a banshee that screamed instead of talking and

described my husband as a thug that vulgarly displayed his gun. Kevin conveniently omitted the fact that my

husband is a Law Enforcement Officer and that a weapon is part of his daily

carry. He also failed to relay that if

my husband’s gun was in a viewable condition, it was due to the fact that he

was continuously moving boxes/equipment etc. from the car to the basement. At this time we were still living elsewhere

and only came to the Villa Way house to transport items, check on progress, or

resolve issues. Also, what would be the reason to “intimidate” Kevin? If we didn’t like his work, or if we believed

then, as we do now, we could have denied him payment. Only some base creature would attempt to

utilize intimidation as a resolution.

Again, if this wasn’t a criminal accusation, it would almost be

comical. Why Kevin would choose this

line as a defense, I will never know. I

can’t begin to understand his logic. However, I’m quite sure that logic never

played a part in his convoluted answer.

One would only have to realize that Kevin wasn’t too intimated not to do

a poor job, or ignore our phone calls and text.

He wasn’t too intimidated to come to our home to ask for his final

payment when we weren’t too happy with him at the time. I think this falsehood can be buried with

the “dog ate my homework” excuse. As for Juan, Kevin’s only employee on our project, Kevin

should allow him to speak for himself.

Not only in reference to the atmosphere at the Villa house, but also as

to Kevin’s practices. I will not presume to speak for him; however I

don’t believe he was intimidated or browbeaten. In fact, when Kevin asked for our old oven

on Juan’s behalf, we gladly gave it to him.

Juan was genuinely thankful.

Juan even felt open and free enough to ask us to help find him a small

car for his wife. Unbeknownst to Kevin,

we have spoken to Juan on several occasions during and after dealing with

Kevin. Contrary to Kevin taking artistic licensing of the truth,

the majority of our interactions with him were congenial. Initially, he gave us no reason to doubt the

veracity of his word. It was only when

we tried to hold Kevin accountable that we began to see who we were actually dealing

with. Not that I feel it is necessary, but I will address the

Monday that we received snow. Kevin was

correct in stating that we had received snow the weekend of Feb 14th,

on that Monday that following Kevin’s work commencement, my husband and I

cleared the snow at our former residence and proceeded to the Villa Way address

and did the same. We contacted Kevin

early that day, as he failed to call us, and asked him when he was coming over to

begin work. He stated that he wasn’t,

that he had snow removal contracts to fulfill.

I reminded him that he had a contract with us to fulfill as well. Mind you, that he never contacted us to tell

us anything about his whereabouts or other obligations. Kevin made this arbitrary decision to skip

working for us, and instead go do something else all the while knowing that we

had other vendors that were waiting for him to finish.As Kevin has also mastered the art of misdirection, his

entire defense of his work is subjective.

He did not, nor cannot explain why his work product was faulty. How he abandoned his one employee to

finishing our project while he did other things such as working on another

project on Dixon Street. He did not address why he attempted to back out of his

warranty obligation. He failed to

comment on the fact that no corrective action has been taken on our

complaints. Now, before I begin to layout the entrance of Jerry Hicks,

the Sub-contractor that Kevin “hired” to make the corrections at our house, I

must correct the [redacted] story that Kevin told.

Ordinarily, I would not even lend attention to some of the absurdities

that Kevin espoused, but I feel that it is necessary for sake of continuity. While some of what Kevin said was true, most of it was

not. When [redacted], the Granite Contractor

came to the house, Kevin was still in the process of prep work. So, when [redacted] finished, Kevin tells us that he

could not paint over the silicone that adhered the backsplash to the wall. Thus begins our first view into the nature of

Kevin Holley. When we contacted [redacted]

about the problem, they returned to re-due the silicone. Again, Kevin claimed that the silicone was

the same and he could not paint over it.

So, again, we go to [redacted] for a resolution. [redacted]’s resolution was for Kevin to purchase

what caulking was necessary, and they ([redacted]) would reimburse him. So, at this point, we asked Kevin to talk

directly with [redacted] so that they could resolve the issue. Kevin initially acted as if he didn’t want to

talk to [redacted]. However, I pointed out that

we were paying both companies a lot of money, and I, the customer should not be

caught in the middle. At that point,

Kevin agreed to talk to [redacted]. I’m not sure how long it took, but it seemed that nothing

was happening with the caulking problem.

Apparently, nothing was being done and my kitchen looked like hell. So after Kevin pulls his disappearing act, which

one of these contractors steps up to fix the issue? Of course it was not Kevin. The people at [redacted] sent a contractor by the

name of Jerry Hicks to rectify not only the granite issues but also painted

around the backsplash of the kitchen countertops that Kevin refused to do. During this corrective procedure, Jerry

continuously stated that our paint job was terrible. We agreed, and commented that we were taking

this up with the paint vendor. So, much later when Kevin called to tell my husband that he

was having Jerry take care of the “punch out,” I was not happy. Mind you, that my experience with Kevin was that

he loved to find a scapegoat or a cutout that he could deflect blame on. Also, Kevin had discussed with us the

possibility of receiving a refund to release him from any further

responsibility, so I was ready to cross that bridge to be rid of Kevin. That is why I wanted to know how much of our

money was being transferred to Jerry. In

addition, I also wanted to know if Kevin was going to warranty Jerry’s work as

well as his own. On that last note,

Kevin equivocated. While discussing with my husband, the entrance of Jerry into

the web of confusion that Kevin has spun, we both felt like we were stuck between

a rock and a hard place. So, in a last

attempt to save all the time and effort that had been invested into this deal

with Kevin, we decided to give Jerry an opportunity to correct Kevin’s work.

Within a few days, we invited Jerry over to conduct a walkthrough to assess

the totality of the work and to see the damage that Kevin created.During the walkthrough, both Jerry and his employee pointed

out novice mistakes that Kevin made such as not priming doors before painting,

and showing us that they didn’t clean the walls prior to painting. Apparently, they just painted over dust,

tape, cobwebs etc. Jerry also noticed

that Kevin failed to take down the window treatments and just painted around

them. Now that the blinds had been

replaced, there are huge places that show as unpainted. Believe me, this is not all that was noted

or stated, but for the sake of conciseness, I am being brief. After Jerry and his employee finished the walk through,

Jerry openly stated that he would have to get back with Kevin because he needed

more money for the work. Jerry said that

he would be in touch after he spoke to Kevin. On several occasions after the walkthrough, we

called Jerry to ascertain if, in fact, he had spoken to Kevin, and Jerry

responded in the negative. Jerry would

say “tomorrow,” or Monday or Wednesday, etc. During one phone call, Jerry just broke down and stated that

he didn’t think Kevin wasn’t going to give any more money to fix the problems

at our house. Soon thereafter, Jerry

stopped taking our phone calls as well. At this point, I have to give Kevin credit, because he told

the truth about telling us we didn’t have a warranty. Please allow me to explain. Our final conversation with Kevin failed to

produce any positive effect. However, it

was during this phone call that Kevin insinuated that he did not intent to

warranty his work because we only had a “verbal agreement.” Yet on my finale

receipt it states that we have a one year warranty. I believe that was that last time we spoke to

Kevin.In conclusion:We have come to realize that Kevin has/had no intention to fix

the mess at our house. It is our hope

that you see that as well. Even when

confronted with our complaint, Kevin is defiant. He doesn’t seem too afraid to have an

unsatisfied customer. After knowing

that we have contacted the Revdex.com, Kevin hasn’t once reached out to us to see if

there is a resolution. That tells me

that he doesn’t want one. We feel that the communication breakdown, the lack of trust,

poor performance, and unprofessional demeanor has left us no choice but to seek

this action and others. It is our hope

that our negative experience will help others avoid the nightmare that we have

lived since meeting/ contracting Colonial Painting and Kevin [redacted]. Respectfully Submitted,[redacted]