Colonial Suzuki

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We are in receipt of Mr [redacted] complaint and are pleased to respond.First and foremost, we recognize the frustration that Mr [redacted] and many consumers feel when receiving our calls, especially when those calls are left as answering machine messagesThe Fair Debt Collection Practices Act governs the activity of U.Scollection agencies but many times the rules and regulations are subject to the interpretation of state and federal courtsSuch is the case with recorded messages on answering machines and the current law requires collection agencies to provide a full and meaningful disclosure in every contact that includes our company name, the fact that we are debt collectors, the fact that we are attempting to collect a debt, and that the communication is a debt collection callCouple that law with the fact that we cannot disclose that a consumer owes a debt to anyone other than the actual consumer, their spouse, and their attorney UNTIL we have verified that the person we are speaking with is the proper consumer and you have the exact situation that Mr [redacted] was so upset about.Our call records, notes and recordings indicate that our [redacted] office left a message on Mr [redacted] answering machine which he returned on October 9thWhen our collector asked him to identify himself he became perturbed and the call was transferred to our Regional Operations Manager, [redacted] .Mrs [redacted] asked the caller for his name and Mr [redacted] refused to provide the informationThe following is a copy of the call log on [redacted] at 11:a.m [redacted] * [redacted] [redacted] [redacted] *** *** *** [redacted] *** * [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] ** [redacted] *** [redacted] ** [redacted] [redacted] ** Based on this exchange and Mr [redacted] complaint, we would agree that the best possible outcome for this complaint would be for us to discontinue our telecommunications and limit our contacts with him to written communicationsShould he wish to contact us to determine why we were calling or wish to discuss his business with us, he may contact our Regional Manager, [redacted] , at [redacted] Meanwhile, I have instructed our [redacted] office to take the necessary steps to comply with our obligations under the Fair Credit Reporting Act in connection with disputed accountsWe apologize to Mr [redacted] for the crazy regulations and rules that have been promulgated upon the collection industry that at times leaves consumers feeling as though we are having fun at their expenseNothing could be further from the truth and we would much prefer to be more customer service oriented than the law sometimes allows.For the record, I have reviewed the call logs and call recordings in this case and found no violation of our company policies and procedures or violation of any federal or state lawIn fact, the records would indicate that our staff went to great lengths to insure and verify that Mr [redacted] privacy was protectedWe appreciate the opportunity to respond and respect Mr [redacted] right to complain about our procedures.Sincerely, [redacted] PresidentCredit Bureau Systems, Inc %

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Thank you for sending this information, I didn't have any of it Since I owe this I don't mind paying my bill In the future it would save time if all this information were sent first

Tell us why here We are in receipt of Ms [redacted] 's complaint and are pleased to respond Our office represents [redacted] Realty and Management of [redacted] , ** [redacted] is a reputable and recognized property management company whose primary market in [redacted] , [redacted] consists of college students attending [redacted] State UniversityAs evidenced by the attached Customer Profile and signed lease agreement, Sara [redacted] executed a twelve month lease with our client in September to rent the apartment unit located at [redacted] , ** The terms of the lease included an early termination fee, rent for the entire twelve month period, and a default clause in the event that the lease was terminated early or in the event that all charges were not paid in accordance with the lease Section of the lease, copy attached, states: Tenant agrees to pay all cost of collection including attorney fees, collection fees and contingent fees to collection agencies of not less than 35% to be added and collected by the collection agency immediately upon your default and our referral of the account to said collection agency In June 2015, Ms [redacted] terminated the lease after occupying the premises through May She failed to pay the June rent of $and was assessed an early lease termination fee of $She was also charged for repairs and maintenance and a cleaning fee in accordance with the lease agreement Upon termination, she provided no forwarding address and owed a principle balance of $ On July 13, 2015, [redacted] Realty referred the account to Credit Bureau Systems for collectionIn accordance with our policies and procedures, our office processed and mailed our initial written communication to Ms [redacted] informing her that her account had been referred to our agency for collectionThe National Change of Address service updated our mailing and notified us of a Forwarding Order on file reflecting a new address of Willow Heights, [redacted] , **Our mail processing service forwarded our collection letter to Ms [redacted] at the address on file A copy of our initial written communication to Ms [redacted] is attached and contains all disclosures required by lawOne such disclosure on our notice is referred to as The Validation Disclosure and it specifically states that all validation requests must be in writingThe Fair Debt Collection Practices Act requires consumers to send written notice of their request for validation AND PLACES NO OBLIGATION ON COLLECTION AGENCIES if the consumer does not make such request IN WRITING On July 24th 2015, our office received a return call from Ms [redacted] who informed us that she was disputing the debtIn accordance with our company policy, we agreed to provide Ms [redacted] with a copy of her lease agreement, an accounting of the charges, and any relevant documentation that our client was willing to provideOur office mailed copies of these documents on July 28th to Ms [redacted] at [redacted] , [redacted] , **A copy of the documents is attached to this reply Also, in accordance with our company policies, Ms [redacted] 's account was flagged as a disputed account in our credit reporting files to insure that the account was reported by the consumer reporting agencies as a DISPUTED COLLECTION ITEM, Our records indicate that the account is reporting correctly to [redacted] and [redacted] as of 10/08/ On or about August 31, 2015, we received correspondence from Ms [redacted] along with copies of receipts and letters related to the accountThese documents were sent to our client for reviewOn September 8, 2015, we received an e-mail from Christian, the property manager at [redacted] indicating that the documents were not relevant to the balance and that their balance was true and correct The total principle charges were verified as $We also verified that credit was given for the security deposit and that the principle balance of $reflected all payments, early termination charges, cleaning fees, and repairs and maintenance chargesAlso, in accordance with the lease agreement, Section - Default - a collection fee of 35% or $was added to the principle balance bringing the total due to $ In summary, we are unable to accommodate Ms [redacted] 's demands for removal of this account as a disputed collection item from her credit report as our client has verified and confirmed that the charges are true and correctFurthermore, we cannot abide Ms [redacted] 's demands for relief from Credit Bureau Systems based on her allegations of our violation of the Fair Debt Collection Practices Act for the following reasons: Contrary to her allegations, an initial written demand that included all required disclosures under the Fair Debt Collection Practices Act was sent on 07/14/The law specifically states that the validation disclosure must be sent within five days of the initial communication and in this case, the validation disclosure was contained in the letter sent on 07/14/The law DOES NOT require that the validation disclosure be received Ms [redacted] failed to request validation of the account in writing as required by the Fair Debt Collection Practices Act Despite the fact that Ms [redacted] failed to request validation in writing, Credit Bureau Systems provided a copy of the lease, an itemization of the charges, the name and address of the original creditor, and the date of charges In accordance with our policies and applicable collection and credit reporting laws, we will continue to report the account as a Disputed Collection Item on her credit report unless or until the account is paid in fullIt is the policy of Credit Bureau Systems to remove all paid collection items from consumer credit records within days of payment At this time, Ms [redacted] has requested that we not contact her by phone and we will honor that requestWe intend, however, to invoke certain specified remedies that are typically invoked when a consumer requests that we cease communicationShould Ms [redacted] wish to pay the balance due or discuss a negotiated settlement prior to our invoking remedies, she may contact our office at [redacted] to discuss terms Respectfully Submitted, [redacted] President Credit Bureau Systems, Inc

Our company, Credit Bureau Systems, Inc. represents [redacted] *Hospital and [redacted] Specialty as collection agents for the recovery of 4 accounts totaling $2985.52. The patient in each instance was [redacted] ** [redacted] who resides at [redacted] ... [redacted] with her husband, the complainant, [redacted] . Proper demand for payment of the account has been made by our client and our agency and all required notices and disclosures were provided to Mr. and Mrs. [redacted] in connection with the account.The [redacted] Law and Doctrine of Necessaries states as follows: [redacted] law requires a husband to pay the necessary medical expenses of his wife, and because substantial evidence demonstrates that the medical services provided were necessary and the amount charged was reasonable, the courts have consistently held that a spouse is jointly and severally liable for their spouse's debts.(See attached Appellate Decision in [redacted] Credit Bureau Systems is reporting the account as a disputed medical collection item that is jointly owed by both [redacted] and [redacted] in accordance with the Fair Credit Reporting Act and has every legal right to do so on behalf of our client. Our purpose for reporting the account is to protect other credit granters who may be considering a credit relationship with the [redacted] and to aid our client in the recovery of this legitimate debt.We would be most pleased to assist the [redacted] with a payment plan in order to resolve the debt but are unable to comply with his demands for deletion of the account or a change in the manner in which we are reporting the account. [redacted] PresidentCredit Bureau Systems, Inc.

Thank you for the opportunity to respond to this complaint.A review of our records indicates that our operator duplicated the credit card transaction when entering the transaction via our *** Virtual TerminalOur Senior Cashier brought this matter to the operator's attention when posting the
credit card payment to our filesWe spoke with Ms*** about the transaction on 08/11/and assured her that the second payment would be reversed that day On 08/11/we entered a reversing transaction via the virtual terminal and reversed the second paymentThe credit card processing center informed us that the reversal would take to business days. In retrospect, the operator should have immediately notified Ms*** that the reversing transaction would take - business days before the reversing transaction showed on her credit card recordsWe sincerely apologize for that oversight and have instituted policies to insure that consumers are notified via mail or e-mail when transactions are duplicated and when the reversing transactions are delayed - business days. In the event that Ms*** experiences any additional charges for the second transaction from her bank or credit card company she may notify us at: Credit Bureau Systems, Inc.Attention: *** *** *** * *** *** ** *** We will gladly reimburse her for any charges or reversal fees.Regarding the processing errorWe are conducting an investigation into how the credit card transaction was duplicatedAt this time, we believe that it was the result of human error but will continue our review with our credit card processor until we have a reasonable explanation.Thank you again for the opportunity to respond and for bringing this matter to our attention. *** ***PresidentCredit Bureau Systems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This mater is in the hands of the lawyers not by me or my wife. I can't pay any of this bill if I wanted to[redacted] Hospital knows this also. This bill should not have been sent to a collector to begin with.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for sending this information, I didn't have any of it.  Since I owe this I don't mind paying my bill.  In the future it would save time if all this information were sent first.

Tell us why here.
We are in receipt of Ms. [redacted]'s complaint and are pleased to respond.
Our office represents [redacted] Realty and Management of [redacted], **. [redacted] is a reputable and recognized property management company whose primary market in [redacted], ** consists of college students...

attending [redacted] State University. As evidenced by the attached Customer Profile and signed lease agreement, Sara [redacted] executed a twelve month lease with our client in September 2014 to rent the apartment unit located at [redacted], **.
The terms of the lease included an early termination fee, rent for the entire twelve month period, and a default clause in the event that the lease was terminated early or in the event that all charges were not paid in accordance with the lease.
Section 24 of the lease, copy attached, states: Tenant agrees to pay all cost of collection including attorney fees, collection fees and contingent fees to collection agencies of not less than 35% to be added and collected by the collection agency immediately upon your default and our referral of the account to said collection agency.
In June 2015, Ms. [redacted] terminated the lease after occupying the premises through May 2015. She failed to pay the June rent of $700.00 and was assessed an early lease termination fee of $250.00. She was also charged for repairs and maintenance  and a cleaning fee in accordance with the lease agreement.
Upon termination, she provided no forwarding address and owed a principle balance of $720.00
On July 13, 2015, [redacted] Realty referred the account to Credit Bureau Systems for collection. In accordance with our policies and procedures, our office processed and mailed our initial written communication to Ms. [redacted] informing her that her account had been referred to our agency for collection. The National Change of Address service updated our mailing and notified us of a Forwarding Order on file reflecting a new address of 334 Willow Heights, [redacted], **. Our mail processing service forwarded our collection letter to Ms. [redacted] at the address on file
A copy of our initial written communication to Ms. [redacted] is attached and contains all disclosures required by law. One such disclosure on our notice is referred to as The Validation Disclosure and it specifically states that all validation requests must be in writing. The Fair Debt Collection Practices Act requires consumers to send written notice of their request for validation AND PLACES NO OBLIGATION ON COLLECTION AGENCIES if the consumer does not make such request IN WRITING. 
On July 24th 2015, our office received a return call from Ms. [redacted] who informed us that she was disputing the debt. In accordance with our company policy, we agreed to provide Ms. [redacted] with a copy of her lease agreement, an accounting of the charges, and any relevant documentation that our client was willing to provide. Our office mailed copies of these documents on July 28th to Ms. [redacted] at [redacted], **. A copy of the documents is attached to this reply.
Also, in accordance with our company policies, Ms. [redacted]'s account was flagged as a disputed account in our credit reporting files to insure that the account was reported by the consumer reporting agencies as a DISPUTED COLLECTION ITEM, Our records indicate that the account is reporting correctly to [redacted] and [redacted] as of 10/08/15.
On or about August 31, 2015, we received correspondence from Ms. [redacted] along with copies of receipts and letters related to the account. These documents were sent to our client for review. On September 8, 2015, we received an e-mail from Christian, the property manager at [redacted] indicating that the documents were not relevant to the balance and that their balance was true and correct.
The total principle charges were verified as $720.00. We also verified that credit was given for the security deposit and that the principle balance of $720 reflected all payments, early termination charges, cleaning fees, and repairs and maintenance charges. Also, in accordance with the lease agreement, Section 24 - Default - a collection fee of 35% or $252.00 was added to the principle balance bringing the total due to $972.00.
In summary, we are unable to accommodate Ms. [redacted]'s demands for removal of this account as a disputed collection item from her credit report as our client has verified and confirmed that the charges are true and correct. Furthermore, we cannot abide Ms. [redacted]'s demands for relief from Credit Bureau Systems based on her allegations of our violation of the Fair Debt Collection Practices Act for the following reasons:
1. Contrary to her allegations, an initial written demand that included all required disclosures under the Fair Debt Collection Practices Act was sent on 07/14/15. The law specifically states that the validation disclosure must be sent within five days of the initial communication and in this case, the validation disclosure was contained in the letter sent on 07/14/15. The law DOES NOT require that the validation disclosure be received.
2. Ms. [redacted] failed to request validation of the account in writing as required by the Fair Debt Collection Practices Act.
3. Despite the fact that Ms. [redacted] failed to request validation in writing, Credit Bureau Systems provided a copy of the lease, an itemization of the charges, the name and address of the original creditor, and the date of charges.
In accordance with our policies and applicable collection and credit reporting laws, we will continue to report the account as a Disputed Collection Item on her credit report unless or until the account is paid in full. It is the policy of Credit Bureau Systems to remove all paid collection items from consumer credit records within 45 days of payment.
At this time, Ms. [redacted] has requested that we not contact her by phone and we will honor that request. We intend, however, to invoke certain specified remedies that are typically invoked when a consumer requests that we cease communication. Should Ms. [redacted] wish to pay the balance due or discuss a negotiated settlement prior to our invoking remedies, she may contact our office at [redacted] to discuss terms.
Respectfully Submitted,
[redacted]
President
Credit Bureau Systems, Inc.

It is the policy of Credit Bureau Systems, Inc. to remove and permanently delete all paid collection items from consumer credit reports within 45 days of final payment. Our records indicate that this account was paid on April 2, 2018 and that we are scheduled to remove the account from the...

consumer's credit report on or about May 15, 2018.[redacted]PresidentCredit Bureau Systems, Inc.

Date Sent: 11/1/2016 6:03:41 PMRe: Consumer Complaint(s) [redacted] and  #[redacted] - These complaints are identical complaints from the same consumer. Complaint # [redacted] was filed and sent to our Owensboro KY office on 10/19/16. Complaint # [redacted] was sent and received by our Paducah KY...

office on 11/01/16 at 1:48 p.m.This reply shall serve as our response to both complaints.Credit Bureau Systems provides billing and collection services for [redacted]care providers across the State of Kentucky and throughout the Midwest and Mid-South Region of the U.S. We represent a variety of physician and hospitals and are contracted as both billing agents and collection agents.In this capacity we also provide medical collection data to consumer reporting agencies and maintain that data in accordance with the Fair Credit Reporting Act. One unknown aspect of reporting medical collection data is the fact that all medical collection accounts that are reported on a consumer credit report must be cloaked. "Cloaked" means that the actual name of the medical provider may not appear on the credit report due to the nature of the account as a medical account and HIPAA Privacy Regulations.Since we have had no direct communication or correspondence from the complainant, Mr. [redacted], inquiring about the accounts and creditors that we represent, we can only assume that he has reviewed his credit report, found these  medical collections on his file, and has assumed that our reporting must be a "scam" since the names of the creditors were not listed.Credit Reports do, however, list the Name of the Data Furnisher, The Date of Service, and the Amount of the collection account. Without knowing which specific accounts Mr. [redacted] is referring to in his complaint when he states that we are attempting to put false information on his report, we can only assume that he is referring to one or more of the accounts shown in the attachment above entitled "[redacted] Collection Summary". This summary is a list of the accounts that we are attempting to collect for the clients shown on the summary consisting of [redacted] Louisville, [redacted] Medical Group, and [redacted] Hospital. In the absence of any additional information about Mr. [redacted], such as his social security number, driver's license number, or a photo ID, we cannot be absolutely certain that the complainant is the correct and proper consumer that we are attempting to collect from but... 1. The phone number provided in [redacted]'s complaint matches the phone number in our files2. The address on [redacted]'s complaint ([redacted])matches the residence address provided to us BY OUR CLIENT. Based on this information, we are reasonably confident that the complainant is [redacted] W. [redacted] who resides at [redacted] and who previously lived at [redacted] in Louisville. We also believe the consumer's last four digits of his social security number are: [redacted]In defense of the complaint and as a courtesy to Mr. [redacted], we hope that the second attached document entitled "[redacted] Collection Documents" will assist him in recalling the circumstances behind each account listed in the [redacted] Collection Summary file. These collection documents are copies of itemized statements of Mr. [redacted]'s accounts from his creditors (our clients) and contain very specific information about the dates of service, types of medical services rendered, and the balance due. These documents also contain copies of his drivers license that he provided at the time of service, copies of insurance cards, and copies of his signature on each Patient Financial Agreement in which he consented to treatment and agreed to pay his bill. As for Mr. [redacted]'s complaints, we believe that our collection efforts and our reporting of the accounts to Trans Union and Equifax are properly directed and that his complaint and demands might simply be an effort to have the accounts removed from his credit report without actually paying. We would ask that Mr. [redacted] please review the documents and refresh his memory of the circumstances surrounding each account. Assuming that he recognizes his picture and signatures and would like to resolve the accounts now that he is aware of the specifics and who our office represents, we would invite him to contact us for payment arrangements or to pay the accounts in full.It is the policy of Credit Bureau Systems to remove and delete all paid collection items from consumer files within 45 Days of payment. It is also our policy to report medical collection data for a period of 7 years from the date of service. Under the circumstances, and following our review of the attached documents, we believe that the fastest way for Mr. [redacted] to have these legitimate accounts deleted from his credit report would be for him to pay what he owes.Our mailing address for remittance is Credit Bureau Systems, Inc. , P O Box 9200, Paducah, KY 42002-9200.In the event that Mr. [redacted] wishes to pursue his allegations of scam and fraud against our company or believes that the information we have provided is also fraudulent or a result of identity theft, we will be happy to review any documents or evidence that he may submit which proves that he is not the subject of these four accounts or the person that received and signed for the services shown on the medical records.. Until then, we trust that this reply and the attached documents are sufficient evidence of our client's claims and we are, therefore, closing our complaint file at this time.Confirmation of receipt of this response and the fact that both Complaint #'s [redacted] and [redacted] have been replied to would be most appreciated.Response may be sent to: [redacted]

Our company, Credit Bureau Systems, Inc. represents [redacted]Hospital and [redacted] Specialty as collection agents for the recovery of 4 accounts totaling $2985.52. The patient in each instance was [redacted] who resides at [redacted]...

[redacted] with her husband, the complainant, [redacted]. Proper demand for payment of the account has been made by our client and our agency and all required notices and disclosures were provided to  Mr. and Mrs. [redacted] in connection with the account.The [redacted] Law and Doctrine of Necessaries states as follows:[redacted] law requires a husband to pay the necessary medical expenses of his wife, and because substantial evidence demonstrates that the medical services provided were necessary and the amount charged was reasonable, the courts have consistently held that a spouse is jointly and severally liable for their spouse's debts.(See attached Appellate Decision in [redacted]Credit Bureau Systems is reporting the account as a disputed medical collection item that is jointly owed by both [redacted] and [redacted] in accordance with the Fair Credit Reporting Act and has every legal right to do so on behalf of our client. Our purpose for reporting the account is to protect other credit granters who may be considering a credit relationship with the [redacted] and to aid our client in the recovery of this legitimate debt.We would be most pleased to assist the [redacted] with a payment plan in order to resolve the debt but are unable to comply with his demands for deletion of the account or a change in the manner in which we are reporting the account.[redacted]PresidentCredit Bureau Systems, Inc.

We are in receipt of Mr. [redacted] complaint and are pleased to respond.First and foremost, we recognize the frustration that Mr. [redacted] and many consumers feel when receiving our calls, especially when those calls are left as answering machine messages. The Fair Debt Collection Practices Act governs...

the activity of U.S. collection agencies but many times the rules and regulations are subject to the interpretation of state and federal courts. Such is the case with recorded messages on answering machines and the current law requires collection agencies to provide a full and meaningful disclosure in every contact that includes our company name, the fact that we are debt collectors, the fact that we are attempting to collect a debt, and that the communication is a debt collection call. Couple that law with the fact that we cannot disclose that a consumer owes a debt to anyone other than the actual consumer, their spouse, and their attorney UNTIL we have verified that the person we are speaking with is the proper consumer and you have the exact situation that Mr. [redacted] was so upset about.Our call records, notes and recordings indicate that our [redacted] office left a message on Mr. [redacted] answering machine which he returned on October 9th. When our collector asked him to identify himself he became perturbed and the call was transferred to our Regional Operations Manager, [redacted].Mrs. [redacted] asked the caller for his name and Mr. [redacted] refused to provide the information. The following is a copy of the call log on [redacted] at 11:15 a.m.  
[redacted]                 [redacted]             [redacted] 
[redacted]               [redacted]   [redacted]             [redacted]  
                                   [redacted]  *                     [redacted]                [redacted]   [redacted]            
[redacted]                            [redacted]                                   ...⇄ /> [redacted]                                   ...⇄
[redacted]                                   ...⇄ /> [redacted]                                   ...⇄ /> [redacted]                                          ...⇄ /> [redacted]                                   ...⇄
[redacted]                        
[redacted]                                                      ...⇄ /> [redacted]                                   ...⇄ /> [redacted]                                   ...⇄ /> [redacted]  
              [redacted]        
[redacted]     
               [redacted]        
               [redacted]     
               [redacted]                                   ...⇄
                                        ...⇄    
                                        ...⇄
Based on this exchange and Mr. [redacted] complaint, we would agree that the best possible outcome for this complaint would be for us to discontinue our telecommunications and limit our contacts with him to written communications. Should he wish to contact us to determine why we were calling or wish to discuss his business with us, he may contact our Regional Manager, [redacted], at [redacted]
Meanwhile, I have instructed our [redacted] office to take the necessary steps to comply with our obligations under the Fair Credit Reporting Act in connection with disputed accounts. We apologize to Mr. [redacted] for the crazy regulations and rules that have been promulgated upon the collection industry that at times leaves consumers feeling as though we are having fun at their expense. Nothing could be further from the truth and we would much prefer to be more customer service oriented than the law sometimes allows.For the record, I have reviewed the call logs and call recordings in this case and found no violation of our company policies and procedures or violation of any federal or state law. In fact, the records would indicate that our staff went to great lengths to insure and verify that Mr. [redacted] privacy was protected. We appreciate the opportunity to respond and respect Mr. [redacted] right to complain about our procedures.Sincerely,[redacted]PresidentCredit Bureau Systems, Inc.                    %3

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]