Colonial Toyota

Complaint ID#: Company Name: colonial toyota Company Contact Name: barry haughton Company Contact Phone: [redacted] Company Contact Email: [email protected] Consumer's Name: katina hancock Revdex.com Staff Member (if you know): maureen shea Complaint Information: DEALER ADVISED CUSTOMER THAT VEHICLE IS OUT OF WARRANTY AND CANNOT BE COVERED OFFERED A SUBSTANTIAL DISTCOUNT OF $OFF THE COST OF REPAIR Sent on: 4/14/5:06:PM

In I purchased my [redacted] from Colonial Toyota for $33,I have used them for various tune up's and repairs sinceMost recently in spring of 2015, I spent $to get my vehicle serviced (New front Calipers, new Brakes, etc) thinking that my vehicle would be in good shapeIt only has 85,miles and has never had any serious issuesAs soon as I left, I noticed there was a loud scraping noise coming from my vents when the blower was turned onI immediately turned around and brought it backThey forgot to fully clean leaves around the new cabin filter they put inNeedless to say, this was only the start of my nightmareA few days later, I could smell a strong burning oil smell coming from my rear driver side tireIt would smell after each time I droveI also started hearing a loud squealing sound when I would go in reverseI also noticed that now my floor vents were making a scraping sound nowI then brought in my [redacted] to [redacted] to investigate the burning smell as it is conveniently located to where I work [redacted] told me that the burning smell is coming from the rear driver axel that is cracked and leakingThey advised me to take it to the dealership to get it fixed as they didn't have the necessary toolsSo now I am onto my 3rd time bringing it back to Colonial ToyotaI provided the documentation from [redacted] which indicated that the rear drive axel was leakingAfter dropping my vehicle off, I was later told that [redacted] didn't know what they were talking about and the issue was actually a stuck caliper on the rear driver sideThey replaced the caliper and fixed the floor blower vent(more leaves they forgot to clean out) I then went homeA few days later, I am still smelling that horrible burning smell and still hear that high pitched squealing noise when reversingTime to go back to Colonial ToyotaSo now I am at the end of my rope, frustrated beyond belief and have already lost a lot of time and money from taking off work4th time now at Colonial ToyotaAfter dropping it off for a few days, I was later notified that the issue was actually the rear driver axel seal that was cracked and leakingThey covered the costs for the repair and I again returned homeA few days later, I now notice an even stronger burning smell coming from the rear driver time and still hear that horrible squealing noise while reversingAt this point, I lost my faith and confidence that Colonial Toyota would ever fix my vehicle correctlyI never had any of these problems until after my vehicle was serviced thereAfter complaining to the corporate office, Colonial Toyota refunded me $for the work done to the rear of my vehicle and that the mechanic that was working on it was FIREDThe news of the mechanic being fired was troubling and made me wonder what other kind of negligence was done to my vehicleI needed a second opinionI brought it in to my local mechanic and he fixed the leaking seal on the driver side axelHe also figured out that the squealing noise that I was experiencing was as a result of the front passenger caliper missing a second pinThe local mechanic was shocked that a dealership missed putting the second pin in and the safety implications were clearly impliedMy vehicle was now fixed after my local mechanic looked at it and I now have no further squealing noises or any issues as far as I can tellColonial Toyota refunded me again $for the cost to get the pin replacedI am still not satisfied as I believe they should refund me for the labor and part cost for the passenger caliper, due to my loss of work and frustration due to their negligence! This should have been fixed on Day #No customer should have to go through the nightmare like I went throughThe only positive point about Colonial Toyota is LennyHe is a Service Rep that did an outstanding job with helping meHe deserves a promotion and a raiseIf you care about your safety and well being, stay far away from Colonial Toyota and take it to your local mechanicI for one will never due business there again

I had visited this dealership several times, but my last visit was around when I had a very bad experience with one of the female service advisors thereShe was very unprofessional and biased in her behavior and attitude towards meI was shocked to see why someone would behave like that with a customer for no reasonI never again went back to that dealership and also decided to never again purchase a [redacted] My friends were glad that I shared this experience with them

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
I have called back Put on hold never picked up so I have left a message today with our address to send check to *** *** *** *** *** *** Thank you

Complaint: ***
I am rejecting this response because:
(1) Colonial Toyota had stated that they will review the video tapes to figure out when damages (scratches and crack) occurred on the carBy now, video tapes should have been reviewed
(2) Colobial Toyota agreed to fix the scratches after discussion with General Manager Justin R*** on April 23rdOn April 28, Car was dropped and subsequently picked up on 29th after scratch repairs were doneWithin days after car was under rain, scratches reappeared leaving the car with damaged look againApparently, some kind of glaze was used to hide the scratched which was wiped off after driving under heavy rainContacted Justin again with no response
Sincerely,
*** ***

NO WE HAVE NOT[redacted]

Complaint ID#:
...



9966240


Company Name:


colonial toyota


Company Contact Name:


barry haughton


Company Contact Phone:


[redacted]


Company Contact Email:


[email protected]


Consumer's Name:


katina hancock


Revdex.com Staff Member (if you know):


maureen shea


Complaint Information:


DEALER ADVISED CUSTOMER THAT VEHICLE IS OUT OF WARRANTY AND CANNOT BE COVERED OFFERED A SUBSTANTIAL DISTCOUNT OF $500.00 OFF THE COST OF REPAIR.


Sent on:


4/14/2014 5:06:02 PM

In Response to the concerns that have been sent to you by [redacted], we would like to state that Colonial Toyota makes every effort to resolve our customers concerns. In this case although we had not definitively conclude that we where at fault, nor did we find indisputable evidence that the...

damage that was found on his vehicle was do to anything that was done here: we repaired his vehicle and provided him with substitute transportation 100% goodwill. In keeping with our tradition of attempting to provide our customers with the best customer service that we can.Unfortunately we are unable to further address [redacted]'s numerous other assertions, and feel that we have made our best efforts to address concerns in a fair and reasonable manner, and apologize to [redacted] for any inconvenience  that this situation has caused him.
We thank the Revdex.com for allowing us to provide a response.
Sincerely
Barry H[redacted]

A message was left for customer a check was sent to customer on 10/8 for $793.84

To Whom It may concern,
whrPlease be advised that Colonial Toyota attempted to do a out of state registration for a vehicle purchased from us by Mr [redacted]  Where informed  by [redacted] motor vehicle department that a person registering a vehilce in that state...

cannot get a tax credit if the registration is going form a car to truck. We did not this , however we have since have his vehicles register his vehicle at our expense
Thanl You

In 2007 I purchased my [redacted] from Colonial Toyota for $33,000. I have used them for various tune up's and repairs since. Most recently in spring of 2015, I spent $2000 to get my vehicle serviced (New front Calipers, new Brakes, etc) thinking that my vehicle would be in good shape. It only has 85,000 miles and has never had any serious issues.
As soon as I left, I noticed there was a loud scraping noise coming from my vents when the blower was turned on. I immediately turned around and brought it back. They forgot to fully clean leaves around the new cabin filter they put in. Needless to say, this was only the start of my nightmare.
A few days later, I could smell a strong burning oil smell coming from my rear driver side tire. It would smell after each time I drove. I also started hearing a loud squealing sound when I would go in reverse. I also noticed that now my floor vents were making a scraping sound now.
I then brought in my [redacted] to [redacted] to investigate the burning smell as it is conveniently located to where I work. [redacted] told me that the burning smell is coming from the rear driver axel that is cracked and leaking. They advised me to take it to the dealership to get it fixed as they didn't have the necessary tools.
So now I am onto my 3rd time bringing it back to Colonial Toyota. I provided the documentation from [redacted] which indicated that the rear drive axel was leaking. After dropping my vehicle off, I was later told that [redacted] didn't know what they were talking about and the issue was actually a stuck caliper on the rear driver side. They replaced the caliper and fixed the floor blower vent. (more leaves they forgot to clean out) I then went home.
A few days later, I am still smelling that horrible burning smell and still hear that high pitched squealing noise when reversing. Time to go back to Colonial Toyota.
So now I am at the end of my rope, frustrated beyond belief and have already lost a lot of time and money from taking off work.
4th time now at Colonial Toyota. After dropping it off for a few days, I was later notified that the issue was actually the rear driver axel seal that was cracked and leaking. They covered the costs for the repair and I again returned home.
A few days later, I now notice an even stronger burning smell coming from the rear driver time and still hear that horrible squealing noise while reversing. At this point, I lost my faith and confidence that Colonial Toyota would ever fix my vehicle correctly. I never had any of these problems until after my vehicle was serviced there.
After complaining to the corporate office, Colonial Toyota refunded me $1315.00 for the work done to the rear of my vehicle and that the mechanic that was working on it was FIRED. The news of the mechanic being fired was troubling and made me wonder what other kind of negligence was done to my vehicle. I needed a second opinion.
I brought it in to my local mechanic and he fixed the leaking seal on the driver side axel. He also figured out that the squealing noise that I was experiencing was as a result of the front passenger caliper missing a second pin. The local mechanic was shocked that a dealership missed putting the second pin in and the safety implications were clearly implied. My vehicle was now fixed after my local mechanic looked at it and I now have no further squealing noises or any issues as far as I can tell.
Colonial Toyota refunded me again $49.98 for the cost to get the pin replaced. I am still not satisfied as I believe they should refund me for the labor and part cost for the passenger caliper, due to my loss of work and frustration due to their negligence! This should have been fixed on Day #1. No customer should have to go through the nightmare like I went through.
The only positive point about Colonial Toyota is Lenny. He is a Service Rep that did an outstanding job with helping me. He deserves a promotion and a raise.
If you care about your safety and well being, stay far away from Colonial Toyota and take it to your local mechanic. I for one will never due business there again.

I had visited this dealership several times, but my last visit was around 2013 when I had a very bad experience with one of the female service advisors there. She was very unprofessional and biased in her behavior and attitude towards me.
I was shocked to see why someone would behave like that with a customer for no reason. I never again went back to that dealership and also decided to never again purchase a [redacted]. My friends were glad that I shared this experience with them.

Review: Purchased a 2015 Toyota Tacoma transferring plates charged 225.00 on receipt from CT [redacted] was 110.00. Charged 795.00 for [redacted] Glass Coat. Never appliedDesired Settlement: Refund and application of glass coat. Refund for plate difference

Business

Response:

We would like to take that opportunity to respond to the case #[redacted] and would like to advise that we have left several messages for Mr. [redacted] and my calls have not yet been returned, upon my investigation in to this matter finds that the communication to us from you, is the first time that we have been made aware of his concern. I have examined his paperwork and have found a error in the registration fee Calculation. but I was unable to verify if the glass coat was applied.

At this time I would request that Mr.[redacted] contact me [redacted] and I will make arrangements to provide a refund of $793.94 $599.00+Tx and $129.00 for the registration

Thank you for bringing this matter to our attention

Sincerely

Barry H[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

Review: I brought my 2008 Toyota Prius to colonial Toyota for a recall, and repairs in February of 2013. They first did not perform the recalls correctly which I had to bring the car back for multiple times and even went so far as to damage my right rear passenger door, which they repaired free of cost. The problems I am currently having with the vehicle involve an inferior repair to the suspension of the vehicle whereby the suspension was replaced for the front of the vehicle, but the wiring that attaches to the vehicle was not properly refastened. This resulted in the wiring getting shredded. I have photos of the damage. I have contacted this company as well as my father multiple times leaving voice-mail and have not received any responses. The vehicle sat at the dealership for over 2 months when I initially brought it in for the recalls for which no paperwork was provided to me and I was told that it would be mailed to me. I also have a problem with one of the recalls which put air in the coolant lines that sloshes when the gas engine is turned on, this as been brought to the service adviser's attention and has not been addressed to date. Currently the car can't be driven due to the damaged wiring and has been sitting in my driveway for months now. This has gone on much too long and has to be addressed immediately.Regards,[redacted]

Product_Or_Service: Recall/ Warranty repair of Suspension

Order_Number: N.A.

Account_Number: [redacted]Desired Settlement: Repairs to be done to damaged parts and recall problems addressed either by this company or another local toyota dealership. I currently do not reside in Connecticut any longer.

Consumer

Response:

Consumer indicated they have not heard from the company

Business

Response:

In reponse to Mr.[redacted] complaint please be advised that our records indicate that a struts where replaced on this vehicle on 5/2/2013 dealer attempted to contact regarding concern no callback from Mr.[redacted]

An inspection of this vehicle is necessary to determine what is the exact cause of the conern, Mr [redacted] should contact our service department and schedule an appointment

Review: On October 17th 2015 I went to go purchase a car at colonial toyota in [redacted], CT and two sales men helped me one by the name of Danny p[redacted] and another named Eric. I was doing a trade in for my old vehicle a 2004 Toyota Camry. Once I chose the new car we began to do some paper work and get the insurance switched from the old car to the new one. I called my insurance [redacted] but the payment for the next two months was too high because my daughter had an accident in the past. Since I know how much my bills are each month I was going to leave with my old car because I couldn't afford the insurance payments for the next two months. Danny comes over and says "I got approval to pay the insurance for the rest of the year we are going to call our local insurance company we use to see the quotes if they are reasonable". The local insurance company was too high of a payment as well it was around $570.00 for each of the next two months. Danny said that's too high try some other insurance companies and see what they say. We called around and each insurance was still too high. Finally I called my insurance company back and reinstated my insurance the payment was much lower now that I have spoken to a different representative. I told Danny amount letting him know how much it would be for the next two months. It was $387.45 for November and December; which was still too high for me but Danny was suppose to be covering this amount. Danny says ok much better. Never once was I told that if it was not through their local insurance company then it could not be paid. I called Danny for two weeks straight he said he would call me back and get it all taken care of. Finally two days before the payment is due I get a call saying that "the offer was only valid if I used the local insurance company and the insurance can not be paid to my insurance company [redacted]". Now I am stuck with a $387.45 insurance payment for two months that's I can't afford. I have other bills to pay which is why I was just going to leave with my old car and come back another time. I didn't leave because I was told my insurance would be paid and I won't have to start payment until January. This is a big issue for me because I know what I can afford but I was told the insurance would be all set and I would have no worries but now I'm stuck in a bind.Desired Settlement: I would like to be refunded for November insurance and for Decembers insurance to be paid.

Review: Hi, I bought a new [redacted] Camry 2013 SE on March, 04 2013 and I have taken this car back to dealership for 9 times as of today. There were multiple issues with this car already and I have couple more issues now. Loosing parts and noise from the sunroof after using it only two times. I am very much not happy with this car and not interested in keeping it anymore. Can please come call me ASAP and I like to discuss this. I do not feel comfortable and also do not feel safe in this car anymore.

Product_Or_Service: [redacted] CameryDesired Settlement: At this point I am not happy with toyota customer service. and I would like to them to take this car back or make a good deal out it.

Business

Response:

We taken the opportunity to investgate this matter and have found that our sales and service departments has made every resonable effort to address Mr.[redacted]'s many concerns.

We sincerly regret that he feels that we have been unsuccesful. we are certain that the repairs that where made corrected the conditions, and feel this vehicle is operating within normal factory specifications, and have also been verified by the factory field technical specialist and by our own personel, from both departments

We also recently attempted to trade him out of this vehicle at his request however, are currently unable to do so. We will continue to work with Mr.[redacted] to resolve his issues to the best of our ablity, and will provide our manufacturer with all information that they request in assiting him

Thank You

Consumer

Response:

Hello,

Thank you for message. However I am not satisfied with their service. I asked them to replace the car when I only had 1194 miles and there were multiple problems were diagnosed. They did not do it.

In 2007 I purchased my [redacted] from Colonial Toyota for $33,000. I have used them for various tune up's and repairs since. Most recently in spring of 2015, I spent $2000 to get my vehicle serviced (New front Calipers, new Brakes, etc) thinking that my vehicle would be in good shape. It only has 85,000 miles and has never had any serious issues.
As soon as I left, I noticed there was a loud scraping noise coming from my vents when the blower was turned on. I immediately turned around and brought it back. They forgot to fully clean leaves around the new cabin filter they put in. Needless to say, this was only the start of my nightmare.
A few days later, I could smell a strong burning oil smell coming from my rear driver side tire. It would smell after each time I drove. I also started hearing a loud squealing sound when I would go in reverse. I also noticed that now my floor vents were making a scraping sound now.
I then brought in my [redacted] to [redacted] to investigate the burning smell as it is conveniently located to where I work. [redacted] told me that the burning smell is coming from the rear driver axel that is cracked and leaking. They advised me to take it to the dealership to get it fixed as they didn't have the necessary tools.
So now I am onto my 3rd time bringing it back to Colonial Toyota. I provided the documentation from [redacted] which indicated that the rear drive axel was leaking. After dropping my vehicle off, I was later told that [redacted] didn't know what they were talking about and the issue was actually a stuck caliper on the rear driver side. They replaced the caliper and fixed the floor blower vent. (more leaves they forgot to clean out) I then went home.
A few days later, I am still smelling that horrible burning smell and still hear that high pitched squealing noise when reversing. Time to go back to Colonial Toyota.
So now I am at the end of my rope, frustrated beyond belief and have already lost a lot of time and money from taking off work.
4th time now at Colonial Toyota. After dropping it off for a few days, I was later notified that the issue was actually the rear driver axel seal that was cracked and leaking. They covered the costs for the repair and I again returned home.
A few days later, I now notice an even stronger burning smell coming from the rear driver time and still hear that horrible squealing noise while reversing. At this point, I lost my faith and confidence that Colonial Toyota would ever fix my vehicle correctly. I never had any of these problems until after my vehicle was serviced there.
After complaining to the corporate office, Colonial Toyota refunded me $1315.00 for the work done to the rear of my vehicle and that the mechanic that was working on it was FIRED. The news of the mechanic being fired was troubling and made me wonder what other kind of negligence was done to my vehicle. I needed a second opinion.
I brought it in to my local mechanic and he fixed the leaking seal on the driver side axel. He also figured out that the squealing noise that I was experiencing was as a result of the front passenger caliper missing a second pin. The local mechanic was shocked that a dealership missed putting the second pin in and the safety implications were clearly implied. My vehicle was now fixed after my local mechanic looked at it and I now have no further squealing noises or any issues as far as I can tell.
Colonial Toyota refunded me again $49.98 for the cost to get the pin replaced. I am still not satisfied as I believe they should refund me for the labor and part cost for the passenger caliper, due to my loss of work and frustration due to their negligence! This should have been fixed on Day #1. No customer should have to go through the nightmare like I went through.
The only positive point about Colonial Toyota is Lenny. He is a Service Rep that did an outstanding job with helping me. He deserves a promotion and a raise.
If you care about your safety and well being, stay far away from Colonial Toyota and take it to your local mechanic. I for one will never due business there again.

Review: Whatever you do don't do business with these is! I have been trying to take delivery of my new company vehicle for several weeks but they have one excuse after another as to why I can't! Today's excuse you... "We've lost the keys"!!! So now they have to order a replacement set! I asked them to try not to loose the vehicle while they wait for the new keys! What a bunch of is!!!

Desired Settlement: Deliver my car and stop lying to me and giving me excuses!!!

Business

Response:

Business Response /* (1000, 5, 2013/03/28) */

Due to some cicumstances beyond our control,weather, and a set of keys that were lost while we moved over 500 vehicles to prepare for a pending storm we were faced with with dificulties in making this delivery.However,we provided the excellent customer service for which we are known, and which we work consistently and diligently to provide even to our commerical customers who drivers have not purchased a vehicle from us Thank You

Review: On January of 2013 the Colonial Toyota contacted and told me that they had a good deal to exchange/trade in a car. I went to the dealer in Milford, CT and I spoke to a sales representative by the name of [redacted] who told me that he would exchange my current car which was a 2011 Toyota Corolla for a 2013 Toyota Corolla with the same payment amount of $329.00 a month; but never told me that it was going to be a lease contract. I thought I was exchanging vehicles and buying it as as finance, he never told me it was a lease. On February 20th I noticed that I was in a leased contract because I received a statement from the bank. I have contacted and been going to the dealer on several occasions and supposely they're working to change the contract from a lease to finance. I notioced they are giving the running around and nothing is getting resolve. I would like for your agency to help me resol this problem. I would like to have this contract from a lease to finance because I do not believe in leasing, to me is throwing my money away. My problem is that I don't speak english and this is one of the reason that I have encounter this problem. I have a friend who is currently helping me to file this complaint.If you have any questions, please feel free to contact [redacted] at ([redacted]) XXX-XXXX or her email address is: [redacted].net

Product_Or_Service: Toyoto

Desired Settlement: I want Colonial Toyota to change the contract from a lease to finance at the same amount of $329.00 that I am paying right now.Thank you,[redacted]

Business

Response:

Business Response /* (1000, 10, 2013/04/18) */

WE WOULD TAKE THIS OPPORTUNITY TO ADVISE THE Revdex.com THAT WE WHERE MADE AWARE THAT MR.[redacted] HAD REQUESTED THAT WE ATTEMPT TO CHANGE A NEW VEHICLE LEASE CONTRACT TO A FINANCE CONTRACT THAT HE OBTAINED IN ON 1/14/2013 ALSO THAT HE WANTED TO KEEP THE SAME PAYMENT.

WE ADVISED MR.[redacted] THAT IT WOULD REQUIRE A LARGE DOWN PAYMENT YOU MAINTAIN THE SAME PAYMENT ON A FINANCE CONTACT WHICH HE WAS UNWILLING TO DO. WE HAVE MADE EVERY EFFORT TO EXPLAIN HOW THESE TWO TRANSACTION DIFFER, AND WHY WE CANNOT COMPLY WITH HIS REQUEST, HOWEVER HE HAS FAILED TO COMPREHEND WHAT WE HAVE MADE SERVERAL ATTEMPTS TO EXPLAIN TO HIM. WE SINCERELY REGRET AND INCONVENIENCE THAT THIS HAS CAUSED HIM AND LOOK FORWARD TO BEING ABLE TO WORK WITH HIM IN THE FUTURE

Consumer Response /* (3000, 12, 2013/04/24) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I [redacted] is writing this response on behalf of Mr. [redacted] who does not speak English. After I submitted this complaint to the Revdex.com, I followed up with [redacted] at Toyota Colonial and he told me he was working with the bank so they can transfer Mr. [redacted] from a lease to finance. After couple of days I received a text message from [redacted] stating that he no longer is taking care of Mr. [redacted]'s case since I had filed a complaint thru Revdex.com and now who was taking care was [redacted], left several messages so I can ask him for help and could not get in touch with him at all. Finally I was able to speak to a manager by the name of [redacted] and I explained the situation and he told me that the bank had DECLINED Mr. [redacted] application for a loan and therefore they could not transfer the lease to finance. On April 20th Mr. [redacted] and I went to the dealer and spoke with [redacted] a manager the same person who I had spoken last and told me basically the same thing I did not qualify to change to another cheaper car since Mr. [redacted] did not qualify since he has been declined. On that same day Mr. [redacted] left the car at the dealer and Mr. [redacted] called the bank on April 23rd to let them know that he no longer has the car on his possession. Mr. [redacted] told me to make this statement: I truly do not recommend anyone to purchase car thru this dealer because they lied to me to do their sale. I want to make this clear again the sales person by the name of [redacted] lied to Mr. [redacted] when he sold the car, he told him that he was financing it not leasing it. I recommend that The Revdex.com should investigate Colonial Toyota dealer with their wrong selling practices.

Review: This dealership is contractually obligated to register my vehicle in my home state of [redacted]. this dealership broke the terms and conditions of this contract and has tried to extort me for the amount of $1360.00. for an error the company has made. this company has offered to pay half of the amount and has admitted fault and admitted thy have made an error. I refuse to be extorted for any amount of money. the dealership has not registered my vehicle in **.Desired Settlement: I would only ask that colonial Toyota [redacted] abide by the terms and conditions of there contract and register my vehicle in **... Since colonial Toyota has breached this contract I believe legal action should be taken against colonial Toyota in order to protect future consumers.*I wish to return this vehicle due to the breach of contract.*contract terms and conditions have not been met from dealership. *services and contractual obligations the dealership has neglected to provide.

Business

Response:

To Whom It may concern,

whrPlease be advised that Colonial Toyota attempted to do a out of state registration for a vehicle purchased from us by Mr [redacted] Where informed by [redacted] motor vehicle department that a person registering a vehilce in that state cannot get a tax credit if the registration is going form a car to truck. We did not this , however we have since have his vehicles register his vehicle at our expense

Thanl You