Colonial Transfer Corporation

Revdex.com, Inc 09/22/ Bryant Woods South Amherst, NY Attn: [redacted] RE: ID# [redacted] [redacted] Thank you for your interest in this matterI have reviewed the complaint ID# [redacted] dated 09/19/ Colonial Transfer Corp is a bill payment service which allows our clients to make extra payments on their installment loans increasing their equity and reducing their loan termOften times this saves clients hundreds of dollars while eliminating several months off their term Enrolling into the Bi-Weekly Payment program is done at the retail level (Automotive Dealerships, Mortgage funding outlets, RV Dealers etc.) All fees and terms are on the contract that is presented to the customer at the time of purchase Upon receiving a cancellation notice of the Bi-Weekly Payment Program for any reason, Colonial Transfer needs time for any funds to clear through the Federal Reserve and or return payments from their lender if a payment happened to be processed before CTC was notified of the cancellationStating a refund quote unfortunately would not be accurate until all processes haltOur Refund return policy is within days of the customer’s written cancellation that also allows for US mail to be received at the customer’s residence If you need any additional information please feel free to contact me at ###-###-#### Sincerely, [redacted] Colonial Transfer Corp

Business called Revdex.com and advised that they have spoken with the consumer and corrected some misunderstandings the consumer had as such matter is now resolved

Thank you for your interest in this matterI have reviewed the complaint ID# [redacted] dated 10/09/ As stated in the previous reply all reporting and statements of transactions are available from the bank of which the checking or savings account is used for processing Bi-Weekly DebitsAll payment reporting and statements are available from the customer lien holder; this information can typically be viewed or printed from their websites, most banks will mail the customer a monthly statement as well Theresa has been notified of the refund amount via email now that all transactions have cleared and the refund is processedAs stated in the earlier letter refund amounts cannot be quoted until all transactions have clearedPlease note CTC has left several messages at the phone number on Theresa’s contract, but apparently the number is incorrect if she is not getting our messagesTheresa can call CTC at ###-###-#### to discuss the account at any time If you need any additional information please feel free to contact me at ###-###-#### Sincerely, [redacted] Colonial Transfer Corp

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I absolutely am taking this up with [redacted] as wellAs a company, I would think that they would want to ensure the people selling their services would inform people of all of the fees involvedIt is sad they want to take no responsibility for the actions of the person who mislead meI'm more than willing to accept some blame for maybe no asking enough questions and not inquiring further on the few occasions I did contact Colonial TransferI believe refunding half of this fee I was never told about is fairI find it disgusting that they seem very happy to just blame the person they used in supposedly "selling" me this serviceAnd I say selling in quotes as nobody sold me anything considering I was under the impression this was a free serviceI'm sure many people have been tricked by this company and their many representativesI will make it my business to get the word out that this company has no morals or integrity I will attempt to resolve this with [redacted] but if neither Colonial Transfer or [redacted] want to take responsibilityI will definitely be seeking legal advice regarding this issue [redacted] has already told me at the corporate level that they will not be able to assist me since Colonial is a 3rd party service and [redacted] said this is really Colonial's problem I find it very interesting that both companies say it's the other's responsibilityMy feeling is that this is their intentions Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com, Inc.
07/23/2015 Bryant Woods South Amherst, NY Attn: *** RE: ID# *** *** *** Thank you for your interest in this matterI have reviewed the complaint ID# *** dated 07/23/ Colonial Transfer Corp is a bill payment service which allows our clients to make extra payments on their installment loans increasing their equity and reducing their loan termOften times this saves clients hundreds of dollars while eliminating several months off their term Enrolling into the Bi-Weekly Payment program is done at the retail level (Automotive Dealerships, Mortgage funding outlets, RV Dealers etc.) All fees and terms are on the contract that is presented to the customer at the time of purchase Colonial Transfer received a signed contract for *** *** to be set up on the Bi-Weekly Payment Program starting on 5/21/for his auto loanCTC received a phone call from *** *** on 6/15/to update his loan account number for his lending institutionCTC does not require the Loan Account Number (LAN) prior to debiting the customer’s accountHowever, it is needed to make the loan payment for the customer*** *** was responding to Colonial Transfer Corporation’s welcome letter by calling with his loan numberThe call was logged and there was no mention made of cancelling his account *** *** did not call Colonial Transfer again until 7/23/at which time he was upset that CTC had been debiting his accountHe was told that we did not know of his wish to cancel as it was not documented and EVERY question/concern is required to be documented at the time of each callThere is no evidence prior to 7/23/that *** *** had wished to cancel the biweekly program on his vehicle*** *** spoke with Kim initially and then passed the call on to Jon, the manager*** *** was told who he was speaking with when each picked up their phones CTC cancelled a payment that was going to be sent to *** ***’s lender for his July payment due to the fact that he had paid the loan payment on his ownHis account will be reversed the last debits that were withdrawn, totaling $All other funds collected prior to these last debits were paid to his lender on his behalf Colonial Transfer Corporation is not responsible for *** ***’s overdraft fees as the signed contract was in effect with no knowledge of a cancellation request*** *** was calling his lender and the dealership regarding the matter, not Colonial Transfer If you need any additional information please feel free to contact me at 866-882- Sincerely, Ken T*** Colonial Transfer Corp Colonial Transfer CorpCorporate Drive Clifton Park, NY

Revdex.com, Inc.
11/14/2014
Bryant Woods South
Amherst, NY
Attn: ***,
Complaint Handler ext ***
RE: ID# *** *** *** ***
Thank you for your interest
in this matterI have reviewed the complaint ID#*** dated 11/13/
Colonial Transfer Corp is a
bill payment service which allows our clients to make extra payments on their
installment loans, increasing their equity and reducing their loan termOften
times, this saves clients hundreds of dollars while eliminating several months
off their term
Enrolling into the Bi-Weekly
Payment program is done at the retail level (Automotive Dealerships, Mortgage
funding outlets, RV Dealers etc.) All fees and terms are on the contract that
is presented to the customer at the time of purchase
Colonial Transfer received a
signed contract for *** *** to be set up on the Bi-Weekly Payment Program
starting in September/CTC has been making loan payments on ***’s behalf for fifteen months with sixteen payments processed to the lender and would
have continued through the pay off or completion of the loanUnfortunately making
a decision to cancel the program before the end of the term does not warrant a
refund of the cost of the programIf *** *** had stayed with the program,
the benefit would have been greater than the costIn the body of the complaint
*** *** has stated “she was not happy with the service”; I am unclear with
that statementAll payment processing for this loan has been without
interruption and timelyAlso stated “When I bought my car, the
finance person told me I can have my payment auto-debited from my bank account
every weeks and it would help me to pay off my car earlyHe never mentioned
that there was a $service”.The contract that ** *** signed is very clear on the cost of the program
We regret that *** ***
feels the service charge of $is unwarranted to administer a loan of eighty
four months
If you need any additional
information please feel free to contact me at ###-###-####
Sincerely,
*** ***
Colonial Transfer Corp

Revdex.com, Inc.
05/27/2015 Bryant Woods South Amherst, NY Attn: *** RE: ID# *** *** Thank you for your interest in this matterI have reviewed the complaint ID#*** dated 05/26/ Colonial Transfer Corp is a bill payment service which allows our clients to make extra payments on their installment loans increasing their equity and reducing their loan termOften times this saves clients hundreds of dollars while eliminating several months off their term Enrolling into the Bi-Weekly Payment program is done at the retail level (Automotive Dealerships, Mortgage funding outlets, RV Dealers etc.) All fees and terms are on the contract that is presented to the customer at the time of purchase Colonial Transfer received a signed contract for *** *** to be set up on the Bi-Weekly Payment Program starting on 09/29/for her auto loanCTC received a phone call from *** *** on 4/30/to cancel her account and was informed that the debit had already gone out for 5/1/and could not be stoppedThe customer was advised that she would receive a refund within days as per our company policy. *** ***’s refund check was mailed to her on 5/26/We regret that *** *** is unhappy with the refund policies of Colonial Transfer Corporation If you need any additional information please feel free to contact me at *** Sincerely, ++*** *** Colonial Transfer Corp Colonial Transfer CorpCorporate Drive Clifton Park, NY

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I have not received any phone calls nor voicemail messagesThe matter can be resolved by actually calling & advising me (or leave a message if voicemail is received) the refund balance so that I can confirm or dispute the amountI understand my bank would have statements of my payments & I understand the finance company would have the statements as wellMy concern is if Colonial Transfer has the SAME balance/statementI was not questioning those institutions.I received the banks & finance company statement alreadyI actually received them next business day via emailI have yet to receive one from your companyYour company debited funds & therefore you should be able to provide me with a statement of withdrawals.
The point to my disputed is "I am requesting a statement from Colonial Transfer" in which I have waited since my initial Revdex.com dispute date.
Regards,
*** ***

Thank you for interest in this matterI have reviewed the complaint #*** Dated 9/7/2017.Colonial Transfer is a bill payment service which allows our clients to make extra payments on their installment loans increasing their equity and reducing their loan term.*** *** signed a legal
contract for our service at the time of purchasing her vehicleHer first Bi-Weekly debit on her contract was for $with the date of 6/16/After that date *** called and canceled our services, at that time we explained to her that Colonial will reverse that first debit back to her checking account after it clears through the Federal reserveColonial reversed the $back to her checking account on 6/26/after it clearedShortly after that *** went to her checking account bank and ordered a stop payment on the original debit (6/16/2017) therefore she pulled back the money again meaning she got the credit back twiceColonial transfer realized that she took $from Colonial after Colonial already credited her back the moneyColonial sent the debit of $back out in order to recapture the second credit which will balance the account correctly. *** call Colonial 9/7/all upset and told the representative that she was going to do another stop payment which will result in *** getting the refund twice again. Colonial Transfer's representative was very clear in explaining to her that the stop payment resulted in her getting a double credit in June. Colonial is quite setback with this complaint.Regards,Jon *** Account Mgr

Revdex.com, Inc. I have reviewed the complaint ID# [redacted] dated 12/07/2015. Colonial Transfer has processed the escrow refund of $497.00 to be mailed back to [redacted] week of 12/14/2015 
Thank you for your interest
in this matter.

Revdex.com:I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They did not return my money.Regards,[redacted]

[redacted],
 
I just read the response from the complainant. As per our enrollment process, the enrollment cannot be printed for signature without being filled in with what is typed on this contract. With the format of our software, it is impossible to print the contract, obtain a customer signature and then fill in the information which is visibly typed on this enrollment.
 
As a company providing a service to customers, we have fulfilled our obligation by debiting the customers’ account and forwarding her payments on to her lender as per the contract that we received from the dealership. If she feels that she was misled in any way, she needs to speak with the dealership where her enrollment was originated.
Sincerely,
[redacted]
 
[redacted]
National Sales Manager
Colonial Transfer Corporation
http://www.colonialtransfer.com Website
[email protected] Email
###-###-#### Office
###-###-#### Cell
###-###-#### Office Fax

Business called Revdex.com and advised that they have spoken with the consumer and corrected some misunderstandings the consumer had as such matter is now resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I absolutely am taking this up with [redacted] as well. As a company, I would think that they would want to ensure the people selling their services would inform people of all of the fees involved. It is sad they want to take no responsibility for the actions of the person who mislead me. I'm more than willing to accept some blame for maybe no asking enough questions and not inquiring further on the few occasions I did contact Colonial Transfer. I believe refunding half of this fee I was never told about is fair. I find it disgusting that they seem very happy to just blame the person they used in supposedly "selling" me this service. And I say selling in quotes as nobody sold me anything considering I was under the impression this was a free service. I'm sure many people have been tricked by this company and their many representatives. I will make it my business to get the word out that this company has no morals or integrity. 
 
I will attempt to resolve this with [redacted] but if neither Colonial Transfer or [redacted] want to take responsibility. I will definitely be seeking legal advice regarding this issue. [redacted] has already told me at the corporate level that they will not be able to assist me since Colonial is a 3rd party service and [redacted] said this is really Colonial's problem.
 
I find it very interesting that both companies say it's the other's responsibility. My feeling is that this is their intentions. 
Regards,
[redacted]

Thank you for your interest in this matter. I have reviewed
the complaint ID# [redacted] dated 10/09/2014.
As stated in the previous reply all reporting and statements
of transactions are available from the bank of which the checking or savings
account is used for processing Bi-Weekly Debits. All payment reporting and
statements are available from the customer lien holder; this information can
typically be viewed or printed from their websites, most banks will mail the
customer a monthly statement as well.
Theresa has been notified of the refund amount via email now
that all transactions have cleared and the refund is processed. As stated in
the earlier letter refund amounts cannot be quoted until all transactions have
cleared. Please note CTC has left several messages at the phone number on
Theresa’s contract, but apparently the number is incorrect if she is not
getting our messages. Theresa can call CTC at ###-###-#### to discuss the
account at any time.
 
If you need any additional information please feel free to
contact me at ###-###-####
Sincerely,
[redacted]
Colonial Transfer Corp.

Revdex.com, Inc.                                             ...

                           09/22/2014        ...⇄ />                 
100 Bryant Woods South
Amherst, NY 14228
Attn: [redacted]
RE: ID# [redacted] [redacted]
 
 
 
Thank you for your interest
in this matter. I have reviewed the complaint ID# [redacted] dated 09/19/2014.
 
Colonial Transfer Corp is a
bill payment service which allows our clients to make extra payments on their
installment loans increasing their equity and reducing their loan term. Often
times this saves clients hundreds of dollars while eliminating several months
off their term.
 
Enrolling into the Bi-Weekly
Payment program is done at the retail level (Automotive Dealerships, Mortgage
funding outlets, RV Dealers etc.) All fees and terms are on the contract that
is presented to the customer at the time of purchase.
 
Upon receiving a cancellation
notice of the Bi-Weekly Payment Program for any reason, Colonial Transfer needs
time for any funds to clear through the Federal Reserve and or return payments
from their lender if a payment happened to be processed before CTC was notified
of the cancellation. Stating a refund quote unfortunately would not be accurate
until all processes halt. Our Refund return policy is within 30 days of the customer’s
written cancellation that also allows for US mail to be received at the customer’s
residence.  
 
 
If you need any additional
information please feel free to contact me at ###-###-####
 
Sincerely,
[redacted]
Colonial Transfer Corp.