Colonial Village@Chase Gayton

Revdex.com: I have received a response from MAA/Colonial Village at Chase Gayton and they have fixed the wall/ceiling in the bathroom of the apartment as well as allowed me to terminate my lease with no penalties as an act of Customer Service Regards, [redacted] ***

In response to the complaint issue for case *** *** ***. We have been in contact with the resident previously and have adjusted the account. Thank you
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Revdex.com:
I have received a response from MAA/Colonial Village at Chase Gayton and they have fixed the wall/ceiling in the bathroom of the apartment as well as allowed me to terminate my lease with no penalties as an act of Customer Service
Regards,
*** ***

Revdex.com:
I have received a response from MAA/Colonial Village at Chase Gayton and they have fixed the wall/ceiling in the bathroom of the apartment as well as allowed me to terminate my lease with no penalties as an act of Customer Service.
Regards,
[redacted]

Revdex.com spoke with [redacted] from the company and she stated that her and the consumer were able to talk last night regarding the charges. [redacted] explained that they do not have a $250 pet deposit, it is a fee and the carpet in the apartment needed to be replaced due to pet urination. [redacted] also stated that...

the $15 electric fee is what the property pays to the electric company and its charged back to the recent renter. Also, there was trash in the oven and it needed to be cleaned and the consumer was charged and shown pictures.

Review: I moved into the apartment complex in May 2013, my apartment flooded because of a water main break in August 2013. I moved out of that apartment at my own cost with no re-imbursement from the apartment complex and was moved into [redacted]. Please note: no move out walk through was completed upon moving out of the flooded apartment. When I moved into the complex I paid a $250 nonrefundable pet deposit for any damages that might occur while living in the complex with a pet (a small 15 pound miniature schnauzer). I also paid pet rent of $20 a month, which amounts to $240 for pet rent for the year. I actually did not have my pet on the premises for this year because I ended up traveling 80% of the time for my job. I moved out of the complex on 8/23/2014 and received a move out statement for $459.52 ($250 pet carpet damages, $15 electric, $50 remove items clean oven, $144.52 other utility fees). I have contacted the apartment management with a certified letter including pictures of the premises which included the very clean oven, and non-damaged carpet. I also did not disconnect my electricity until 8/25/14 and paid the electric company [redacted] a $25 fee and the last months electric bill of $59. I sent a payment of $144.52 to the apartment complex for the charges I believe to be legitimate and have asked them for proof of the dirty oven and damaged carpet. I received no response other than a notice from a collection agency ([redacted]) for $459.52.Desired Settlement: At this time I would like for the management to stop their collection process, and correct their billing errors. The $250 nonrefundable pet deposit should have covered any issues they felt were present with the carpet, the oven was not dirty and I am not sure what $15 electric is for, considering that I addressed all electric requires with the power company. [redacted] at [redacted] has my check for $144.52, I would like them to accept this payment, adjust their ledger and close this account as fully paid.

Business

Response:

Revdex.com spoke with [redacted] from the company and she stated that her and the consumer were able to talk last night regarding the charges. [redacted] explained that they do not have a $250 pet deposit, it is a fee and the carpet in the apartment needed to be replaced due to pet urination. [redacted] also stated that the $15 electric fee is what the property pays to the electric company and its charged back to the recent renter. Also, there was trash in the oven and it needed to be cleaned and the consumer was charged and shown pictures.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To whom it may concern,

I would like it to be noted that after numerous attempts at trying to resolve this issue with the rental group that I have given up. I was provided pictures of the apartment and am still unclear and disagree that the “pet stain- urination” was caused by my seldom to never present pet. The photos show areas in which I previously had furniture, and I am unclear how a 15 pound – 10 year old house broken potty trained dog would have moved the furniture to urinate in the alleged locations. I conceded to the oven/stove cleaning charges and even to the $15 electric fee, but strongly uphold that there were no pet urination issues in the apartment. I have paid the outlandish fees and am still considering the option of legally perusing reimbursement from the property company. I simple paid this because at this time I cannot afford to have this issue applied to my credit.

I wholeheartedly believe that this property group is scamming individuals with these fees, and am also considering a class action resolution to this matter. I have ample backup showing my numerous travel dates during my time of living in this complex along with pictures of the apartment with furniture and without furniture on the day that I moved which showed absolutely no signs of urination stains or any stains for that matter.

Thank you for your time with assisting with this issue, and although this group is not an accredited Revdex.com users I would like my complaint to be added to their profile for others to see. I feel it is very important that others be aware of what is happening at this complex and that they approach with caution if they decide to rent from this property.

Regards,

Regards,

Review: I was a residence at Chase Gayton from 2011 to October 20, 2014. I gave the proper notices for intent to vacate, and turned in my keys on 10.30.2104. On that same day I was informed by the propert manager that I will be forwarded a bill for final water charges.

On November 20, I received a bill to pay for the followings:

1) Carpet Cleaning Services -$65.00 ( I was told this was not going to be charged because the carpet will be replaced after almost four years of use, and new management requires it.)

2) On day's rent - $42.83 ( even though I have a support to show the keys were returned on 10/30)

3) Electric- $15.00 . Services are paid soley through DOM, and company cannot provide support.

4)MAA Connect - 45.00 . Billed yearly to customers in October for the upcoming year, but the lease was terminted on 10/30.

I emailed the company on November 24th disputing these charges but 14 days after I received they final bill; they sent the charges to collections.

I emailed the company on these subsequent dates: 11/24, 12/01, 12/12, and 01/20/15.Desired Settlement: I would like to have these charges removed from the bill and a letter confirming that the account was removed from the credit agencies.

Business

Response:

In response to the complaint issue for case [redacted]. We have been in contact with the resident previously and have adjusted the account. Thank you. [redacted]