Colonic Center of America, LLC

The Customer's complaint was that he was charged for the smog test although it "was not ready." A Smog test consists of a visual inspection and functional testThe car may have a visual problemThis means Something may be missing, modified, disconnected, etcThe next issue can be a functional
problemAn example of this would be an error occurring inside the car's computerBureau of Automotive Repairs suggests us to test the car as it came inTo make sure the car is ready for a smog prior to the smog test is not our responsibilityTo check the car ahead of time would be considered a Diagnostic and not a smog testWithout testing the car completely, we can't determine whether the car will pass or notAS far as I'm aware charging whether a vehicle passes or fails is typical protocol among other Smog CentersThis was also mentioned on our work order which the customer signed before the test was ranIt is a bit unfair that the customer Suggests that we were doing nothing just because they are unfamiliar with the process of a smog testIn fact, more inspection was needed since the design of the engine for your car modelOur policy is that after the issue of the car has been fixed or the monitor process has been completed the customer can return for a $retestThere is a retest fee due to the BAR Act of 'This means that the price of a smog has not changed since and which is why a retest fee has been addedAs far policy goes we have satisfied what was required of usAfter years, We've had done Several thousands of Smogs and only a Couple of ComplaintsThis is because we always aim for the best quality workSince we do value our customers and as a sign of good faith we would be willing to donate the disputed amount to any charity of your choosing.Sincerely,Valley Smog