Colony House Apartments

Performed very poor quality dermatology services

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do understand that it is my word against theirs but this is not what happened. I also understand that I may have needed a referral form, which we did not receive through the mail like they claimed. What I couldn't understand is how the receptionist went about handling the situation. We were not able to use the phone, even our regular physician asked why they didn't pick up the phone and call her for a referral; furthermore, there were no patients behind us. Yes I was very upset with how I was treated but I didn't say or do anything wrong, I just walked out and went to the nearest gas station to use a phone. When I couldn't get an answer from my physician I chose to come home. When I attempted to call them back to tell them I had gotten a referral, the lady went into a frenzy and started screaming and telling me that I was rude, so I just handed my daughter the phone and then she shut up and transferred my daughter to the nurse. She is the rudest individual that I have ever dealt with in my life. I could understand if I would have said or did something to her, but I didn't. I asked her 4 times to use the phone or if she could call and she refused and made extremely nasty faces. She implied I should go outside and make the phone call, but I did not have a cell phone to do so. The receptionist was so rude and unprofessional, my daughter was afraid to go to her follow up appointment and even considered switching dermatologists.