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Colony Management Reviews (6)

Hello, To be The following is needed to submit a dental claim- Patient first and last name as it is registered with the dental insurance company, date of birth, ss# and ID #, address, group number, employer, address to send claims to, relationship to subscriber, etcTo verify eligibility: Patient name and socialIf a patient says "I have insurance but I don't have my card on me" we call to verify from a database of numbers, and ask the patient to send us their insurance card after the visitIf that was not received, we would have tried to submit the claim with what we have If Mr [redacted] would like to give permission we will release the log of bills send to his home which show him having a balance, a copy of the payment agreement all patients receive, and various other documentationAlthough we have automated systems to email and/or text patients regarding their needs for oral care- that is much less complicated that insurance submissionSeeing patients a day, 4-days a week, as all other practices do- we rely on the patients proper submission of insurance documents, follow up, and review of their balances after every visitWe will not settle with Mr***Dr [redacted] is very much aware of this issueHis primary focus is on treating his patients rather that administrative tasksOut of the 3,plus patients we see, a claim or two in regards to billing does not show a trend in billing issuesWe take pride in working with our patients and educating them on how to understand and manage their dental insuranceIn those supplied facebook messages we offered Mr [redacted] a settlement which he did not wish to acceptAgain, with Mr***'s permission we will promptly supply all supporting documents- which will also be supplied to the collection company as a result of the dispute

It is Brookfield Family Dentistry that has been abusiveNot sure why they included the attached facebook posts, as they do not support any claims made by Dr [redacted] or Brookfield Family DentistryI had requested to speak with Dr [redacted] directly, because I found his staff to be rude and untruthfulMy only way to contact him was through Facebook which was not abusive, nor did it indicate any specific words that were exchanged with his office by either party except for where I quoted his Office Manager as saying “It’s not our fault you don’t pay your bills.” I've gone to Dr [redacted] for over years, and never had a billing issueSo, we can debate the issue of who acted in a professional manner, I'll choose to stick with the facts, which they have failed to address with their responses Their claim that the insurance information had not been provided is falseMy insurance carrier at the time, NCSR BC Health Fund, has documented that they spoke with Tiffany from Brookfield Family Dentistry on Jan 8th, at 4:PMHow are they able to contact my insurance company and verify coverage, and then claim they do not have my insurance information? There was NEVER any billing provided that showed an outstanding balance when I received treatmentIn May of 2016, I finally received a statement, which had an ambiguous line item "Previous Balance" dated 03/27/This didn't make sense, so I called to clarifyI don't know of any business that would wait years to address an outstanding bill, let alone continue to provide service over that time frameI received no statement indicating an outstanding balance for services provided in after any office visit in 2014, 2015, or In addition, Brookfield Family Dentistry will call, as well as text me regarding scheduling appointments, as well as call and text to remind me about upcoming appointmentsIt is extremely odd that they would be that diligent on contacting patients both for scheduling and maintaining appointments, but not have any kind of follow up regarding billing I verified with NCSR BC Health Fund the information I've stated aboveAs of today, Brookfield Family Dentistry has not filed any form of claim with themThey have not contacted them, except on Jan 8, to confirm coverage I've noticed other claims with Revdex.com regarding billing, so it would appear this is not an isolated instanceFeel free to look up my credit reportI have an excellent credit rating, with no adverse/negative reports I am open to discussing with Dr [redacted] personally regarding an amiable resolution to this this issue, but have not desire to speak with anyone else in his office Regards, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Hello, Attached are the facebook messages received by our offices earlier in the yearMr*** became verbally abusive and aggressive with multiple members of our staff, so we will no longer work with him by phoneIn the messages we explain that verifying elgibility with an insurance company
does not provide all of the information necessary to submit and successfully receive payment on a claimAlthough we tried to submit Mr***s claims on multiple occasions, the claim was not received by the insurance companyMr*** was given walk out statements at every visit, which show what balance remains on the account, including what should be paid by insurance by estimatesAdditionally, Mr*** only gave us an insurance card in and We have a record of all the times statements were mailed to his houseOur office, like all dental and medical offices, ask patients to be involved in their accounts and regularly follow up with their insurance- as they often receive denials or EOBs in the mail as wellWith the patients permission, we will gladly release all of the times statements were sent to his house, the insurance information on file, and the detailed list of transactions showing insurance payments for all of the times we had valid insurance informationThe patient was then in our office at least four times after those dates, where insurance information was discussed, and a statement showing the unpaid charges are always given at the time of walkoutUnfortunately, after a certain duration of time (usually one year) we are unable to submit the claims to insurancePlease let our office know what other information you would like us to provide

Hello, To be clear: The following is needed to submit a dental claim- Patient first and last name as it is registered with the dental insurance company, date of birth, ss# and ID #, address, group number, employer, address to send claims to, relationship to subscriber, etc. To verify eligibility: Patient name and social. If a patient says "I have insurance but I don't have my card on me" we call to verify from a database of numbers, and ask the patient to send us their insurance card after the visit. If that was not received, we would have tried to submit the claim with what we have.  If Mr. [redacted] would like to give permission we will release the log of bills send to his home which show him having a balance, a copy of the payment agreement all patients receive, and various other documentation. Although we have automated systems to email and/or text patients regarding their needs for oral care- that is much less complicated that insurance submission. Seeing 40 patients a day, 4-5 days a week, as all other practices do- we rely on the patients proper submission of insurance documents, follow up, and review of their balances after every visit. We will not settle with Mr. [redacted]. Dr. [redacted] is very much aware of this issue. His primary focus is on treating his patients rather that administrative tasks. Out of the 3,000 plus patients we see, a claim or two in regards to billing does not show a trend in billing issues. We take pride in working with our patients and educating them on how to understand and manage their dental insurance. In those supplied facebook messages we offered Mr. [redacted] a settlement which he did not wish to accept. Again, with Mr. [redacted]'s permission we will promptly supply all supporting documents- which will also be supplied to the collection company as a result of the dispute.

It is Brookfield Family Dentistry that has been abusive. Not sure why they included the attached facebook posts, as they do not support any claims made by Dr [redacted] or Brookfield Family Dentistry. I had requested to speak with Dr [redacted] directly, because I found his staff to be rude and untruthful. My only way to contact him was through Facebook which was not abusive, nor did it indicate any specific words that were exchanged with his office by either party…except for where I quoted his Office Manager as saying “It’s not our fault you don’t pay your bills.” I've gone to Dr. [redacted] for over 7 years, and never had a billing issue. So, we can debate the issue of who acted in a professional manner, I'll choose to stick with the facts, which they have failed to address with their responses.
Their claim that the insurance information had not been provided is false. My insurance carrier at the time, NCSR BC Health Fund, has documented that they spoke with Tiffany from Brookfield Family Dentistry on Jan 8th, 2013 at 4:42 PM. How are they able to contact my insurance company and verify coverage, and then claim they do not have my insurance information?
There was NEVER any billing provided that showed an outstanding balance when I received treatment. In May of 2016, I finally received a statement, which had an ambiguous line item "Previous Balance" dated 03/27/2016. This didn't make sense, so I called to clarify. I don't know of any business that would wait 3 years to address an outstanding bill, let alone continue to provide service over that time frame. I received no statement indicating an outstanding balance for services provided in 2013 after any office visit in 2014, 2015, or 2016. In addition, Brookfield Family Dentistry will call, as well as text me regarding scheduling appointments, as well as call and text to remind me about upcoming appointments. It is extremely odd that they would be that diligent on contacting patients both for scheduling and maintaining appointments, but not have any kind of follow up regarding billing.
I verified with NCSR BC Health Fund the information I've stated above. As of today, Brookfield Family Dentistry has not filed any form of claim with them. They have not contacted them, except on Jan 8, 2013 to confirm coverage.
I've noticed other claims with Revdex.com regarding billing, so it would appear this is not an isolated instance. Feel free to look up my credit report. I have an excellent credit rating, with no adverse/negative reports.
I am open to discussing with Dr. [redacted] personally regarding an amiable resolution to this this issue, but have not desire to speak with anyone else in his office.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Proper information was provided at time of visit.  They called insurance provider to verify coverage, but never faxed a copy of the bill.  Fax number was provided by me at appointment, and could have also been verified when they called to confirm coverage.  Brookfield Family Dentistry simply needed to fax over a copy of the bill to my insurance provider.  The bill is 3 years old.  As a long time customer, I am very disappointed on how they handled the entire situation.  Brookfield Family Dentistry has taken no accountability for their actions or lack there of, which is not acceptable to me.I will agree to settle my account for $76.70.  If that is not agreeable to Brookfield Family Dentistry, then we are at an impasse.Best regards,[redacted]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

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