No one in sales, management or finance promised a rate of 2.99%There are not any subvented rates on the customer's vehicle of choice which changed several times.? We were able to get an exception and provide the customer with a rate of 3.98% (not 4.99)We also compensated by covering the shipping costs to obtain the vehicle from New YorkBy obtaining the exception and compensating for shipping we consider this issue resolved
Revdex.comServing Central Indiana? N Delaware Street #2020Indianapolis, IN 46204-2599www.Revdex.com.org/indy? ? ? ? ID:? [redacted] Account Number:? ***Complaint regarding:? Warranty RefundDisputed amount:? $1295.00? To whom it may concern;? After reviewing our files, we have found no indication that the customer has ever qualified for this buy back program.? Without appropriate documentation from the consumer stating their eligibility and terms for this buy back, Butler Toyota considers this matter resolved.? ? ? Thanks,Sandra N***Butler Toyota, IncHarper Road? Indianapolis, IN 46240317-846-9600*133317-848-(fax)sn***@butlerauto.com
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below 05/17/17There are some inaccuracies in MrH [redacted] ’s account of the eventsThe following are the undisputed facts:On April 26, 2017, MsS [redacted] wrote me via email that I was approved on a Tier lease, the bottom tier lease level on a Toyota RAVSo, it was not at the “beginning of the sales process” on April 29, that “it was determined that” I did not have Tier credit.It is not a particular important point, but even though I did ask for $for my trade, getting $for my trade or any other different amount would have made zero difference in the leasing decisionThe reason for this is that from the beginning I was a payment lessorAt no point in any discussion with any dealership, was there any question or mention of priceThe price, MSRP, etc was and is completely irrelevant to meI was and am a payment customerIn none of the emails between us was price ever mentioned by either of usIf they got to my payment, I would take the vehicleMrH [redacted] ’s obfuscation by referring to price and his cost is understandable since his employee made a mistake in offering me a very specific payment for a very specific Toyota Camry SEI was therefore never unhappy about “pricing issues.”I asked MsS [redacted] on the 28th what she could do payment wise on a Toyota Camry SEShe told me that she was working on getting me the best deal possible and so it would not be until the next day when she got me a quote.Having spent some time working up the deal and in possession of my credit situation, MsS [redacted] wrote me the following offer on 04/29/2017:***,I appreciate your patience? I spoke with our new car manager this morning? On our Camry SE, stock #? On a 12k/year, month lease, with $trade value, you would have equal payments of $plus tax? The incentives and offer expires Monday? Let me know what you think!Thank you again ***,Amber S*Online Sales ManagerOffice: (317)846-Ext: 237I did look at the vehicle offered with that stock number onlineI determined that it was not a color that I particularly desired, but for such a low payment, someone in my credit situation could not be pickyI was indeed surprised that they could get to so low a payment on that car, but I’ve seen some pretty crazy deals in the car business, especially at the end of the monthMy phone records would show that I attempted to contact the dealership twice on the morning of Saturday April to speak to Amber and let her know that I wanted the dealI did go to the dealership and my first words to Amber indeed were “We have a deal.” She sent me to MrS [redacted] who showed me the promise unit and told me about my free all-weather matts and Toyota CareI reiterated to MrS [redacted] that I would take the vehicleAbout a HALF HOUR after I arrived at Butler Toyota, had accepted their offer and been shown the specified vehicle, MrH [redacted] showed up and tried to rescind the offer and tell me about additional down payments, costs and pricesI did inspect the car and was indeed curious how they could offer me this low paymentMaybe, there was some slight defect with the carMaybe, they got me an unexpected tier bumpAnyone would have been curiousAt the end of the day, I didn’t really care how they got thereI was happy.What I stated to MrH [redacted] was that as far as I knew three things were true1) I had been made a firm offer by an agent of his dealership with no mention of the ? “preliminary” nature of the quote or of any additional needed money downThe only communication regarding this particular leasing deal prior to my showing up at Butler Toyota on the afternoon of April 29th, was the email quoted in its entirety above2) I had accepted their offer3) Businesses were legally responsible for the promises of their agentsI expect(ed) that they should have to live up to their offerMrH [redacted] chose to respond that if I felt that I had a case, I should get a lawyerMrH [redacted] should be ashamedIt may yet come to that.Signed, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***
Dear *** ***: In response to a complaint about our business registered with you on 1/7/17, case ID ***, we do have a response and a side to our story We find it regrettable that Mr*** ** *** of Wierton, WV has had an experience with our dealership that is anything
short of excellentWe have tried to work with Mr*** and help facilitate the resolution of West Virginia sales tax on the vehicle he purchased from us in October ofAt no point has this dealership nor anyone employed with Butler Toyota knowingly conspired to make the transaction difficult, nor has anyone done anything outside of the established procedures for collecting and reporting sales tax for an out-of-state vehicle transaction At the time of purchase, our business manager Andy S*** reviewed more than once the correct processes for collecting the appropriate amount of sales tax for the transaction, and the proper way to distribute the funds, and he reviewed this with the customerThis dealership uses an outside company to process out-of-state title paperwork in addition to using our own title clerks in house, and that company has an online software system to double-check the proper amountsIn the State of Indiana, the correct process after determining the amount to be collected (in this specific case, it is 5% for West Virginia instead of the local 7% here) is that tax money is sent to the Indiana Deptof Revenue with an ST-108NR form detailing those numbers to the State of lndiana for a non-residentUpon registering his vehicle in West Virginia, it is the privilege and responsibility of the state of West Virginia to request those funds from the Indiana Deptof Revenue, where they should be in essence sitting in escrowThe Indiana Deptof Revenue will not release those funds directly to a customer, they will only release them to the proper agency in West Virginia More than once MrS*** and our title clerk Emma B*** explained this to Mr*** in an attempt to help him with this problem - all our staff has tried multiple times to help him resolve a problem that is clearly with his home state of West Virginia and not with usAt one point, Mr*** explained to MrS*** and MsB*** that the systems in place in West Virginia are too antiquated to be able to conduct such a transactionAgain, clearly the fault lies directly with the agency or agencies in West Virginia that are either unable or unwilling to collect the sales tax we collected and already paid to the Indiana Deptof Revenue We have done everything by the book and in accordance with Indiana law in regards to this transactionWe collected no more or no less than the exact amount of sales tax owed to the State of West Virginia, and we paid it in a timely manner to the Indiana Deptof Revenue with the appropriate documentation to facilitate West Virginia collecting it from our state agencyI have attached an Indiana Deptof Revenue Form GA-IIOL ifMr*** wants to apply directly to the State of Indiana for a refund on his own In response to Mr***' claim that MrS***, MrButler, or our title clerk(s) have ignored his pleas, it is simply untrueFrom the very beginning MrS*** has followed every Indiana state law and procedure, and let Mr*** know of the steps he must take at home to finish his transactionAt the point MrS*** was unable to help further he directed Mr*** to our title clerk(s) and to the West Virginia agencies to follow up, as there was simply nothing more he could do to fix Mr***' problem. Regards and very best, Robert GButler, PrincipalButler Toyota Cc: *** C*** Andy S*** Robert AButler Att: IN Form GA-llOL
Below is our response to the above mentioned compliant. We have spoken to the parties involved regarding this complaint, and have came to an agreementThe car was purchased by a company & from the sound of things it seems the partners had a falling out When we where contacted
by Mark F* he informed us that he did not sign for this loan and that someone stole his identity We, Butler Auto Group immediately contacted all parties involved including Ally Bank to close out the loan and we would refund the money back to Ally Bank. RJ H*** has spoken to the other party involved Mike, who put the $12,down We have come to an agreement that we will refund $9,to him immediatelyOnce and only if the car sells before it occurs any more loss in value then we would refund the other $3, If we lose any money in the selling the car we will be deducting this amount from the $3,we held backWe feel as this is more then fair in helping all the parties involved and all parties have come to this agreement alreadyAt this time we consider this complaint to be resolved. Please feel free to contact me if you have any further questions regarding this matterThank you, RJ H***C.O.O.Butler Auto Group
No one in sales, management or finance promised a rate of 2.99%There are not any subvented rates on the customer's vehicle of choice which changed several times. We were able to get an exception and provide the customer with a rate of 3.98% (not 4.99)We also compensated by covering the
shipping costs to obtain the vehicle from New YorkBy obtaining the exception and compensating for shipping we consider this issue resolved
We have reviewed the documents pertaining to the titling of this vehicle. All titling has been completed and the consumer has been contacted directly with these updates. Butler Toyota finds this matter resolved. As to the request for an extended paper plate, it is unlawful in the
State of Indiana for any dealer to give an additional temporary license or to alter an existing temporary license.
Revdex.comServing Central Indiana N Delaware Street #2020Indianapolis, IN 46204-2599www.Revdex.com.org/indy ID: ***Account Number: ***Complaint regarding: Warranty RefundDisputed amount: $1295.00 To whom it may
concern; After reviewing our files, we have found no indication that the customer has ever qualified for this buy back program. Without appropriate documentation from the consumer stating their eligibility and terms for this buy back, Butler Toyota considers this matter resolved. Thanks,Sandra N***Butler Toyota, IncHarper Road Indianapolis, IN 46240317-846-9600*133317-848-(fax)sn***@butlerauto.com
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I
reviewed appear below
05/17/17There are some inaccuracies in MrH***’s account of the eventsThe following are the undisputed facts:On April 26, 2017, MsS*** wrote me via email that I was approved on a Tier lease, the bottom tier lease level on a Toyota RAVSo, it was not at the “beginning of the sales process” on April 29, that “it was determined that” I did not have Tier credit.It is not a particular important point, but even though I did ask for $for my trade, getting $for my trade or any other different amount would have made zero difference in the leasing decisionThe reason for this is that from the beginning I was a payment lessorAt no point in any discussion with any dealership, was there any question or mention of priceThe price, MSRP, etc was and is completely irrelevant to meI was and am a payment customerIn none of the emails between us was price ever mentioned by either of usIf they got to my payment, I would take the vehicleMrH***’s obfuscation by referring to price and his cost is understandable since his employee made a mistake in offering me a very specific payment for a very specific Toyota Camry SEI was therefore never unhappy about “pricing issues.”I asked MsS*** on the 28th what she could do payment wise on a Toyota Camry SEShe told me that she was working on getting me the best deal possible and so it would not be until the next day when she got me a quote.Having spent some time working up the deal and in possession of my credit situation, MsS*** wrote me the following offer on 04/29/2017:***,I appreciate your patience? I spoke with our new car manager this morning? On our Camry SE, stock #? On a 12k/year, month lease, with $trade value, you would have equal payments of $plus tax? The incentives and offer expires Monday? Let me know what you think!Thank you again ***,Amber S*Online Sales ManagerOffice: (317)846-Ext: 237I did look at the vehicle offered with that stock number onlineI determined that it was not a color that I particularly desired, but for such a low payment, someone in my credit situation could not be pickyI was indeed surprised that they could get to so low a payment on that car, but I’ve seen some pretty crazy deals in the car business, especially at the end of the monthMy phone records would show that I attempted to contact the dealership twice on the morning of Saturday April to speak to Amber and let her know that I wanted the dealI did go to the dealership and my first words to Amber indeed were “We have a deal.” She sent me to MrS*** who showed me the promise unit and told me about my free all-weather matts and Toyota CareI reiterated to MrS*** that I would take the vehicleAbout a HALF HOUR after I arrived at Butler Toyota, had accepted their offer and been shown the specified vehicle, MrH*** showed up and tried to rescind the offer and tell me about additional down payments, costs and pricesI did inspect the car and was indeed curious how they could offer me this low paymentMaybe, there was some slight defect with the carMaybe, they got me an unexpected tier bumpAnyone would have been curiousAt the end of the day, I didn’t really care how they got thereI was happy.What I stated to MrH*** was that as far as I knew three things were true1) I had been made a firm offer by an agent of his dealership with no mention of the ? “preliminary” nature of the quote or of any additional needed money downThe only communication regarding this particular leasing deal prior to my showing up at Butler Toyota on the afternoon of April 29th, was the email quoted in its entirety above2) I had accepted their offer3) Businesses were legally responsible for the promises of their agentsI expect(ed) that they should have to live up to their offerMrH*** chose to respond that if I felt that I had a case, I should get a lawyerMrH*** should be ashamedIt may yet come to that.Signed,*** *** ** *** *** *** ** ***
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I find it very disheartening that Butler Toyota is not willing to accurately portray the facts in the situation.? I made at least phone? calls to Butler Toyota and only received return calls.? One phone call was from Kevin L***, the salesman who asked to be removed from the situation.? The other two phone calls were from a title clerk Emma B***.? ? MrButler and MrS*** never returned any of my phone? calls, although I left multiple voicemails for them in their personal voicemail systems.? I will be visiting my local phone carrier and obtaining detail calling history records to prove my claim.? Our detail call records here will clearly show the multiple outgoing calls and only the calls that were returned by MrL*** and MrsB***.? They will also show dates, times, and length of calls.? I will produce? my calling records? from October 20, to the present.? When you review these records, you will determine whose story is accurate.? ? ? ? ? ? ? Also, when can I proceed with a small court claims against Butler Toyota?? I have investigated that opportunity and determined by filing fee is only approximately $134.00? I am definitely interested in pursuing? that? option as? I have friends in? Indiana, who? I'd like to visit soon.? ?
Regards,
*** ***
No one in sales, management or finance promised a rate of 2.99%There are not any subvented rates on the customer's vehicle of choice which changed several times.? We were able to get an exception and provide the customer with a rate of 3.98% (not 4.99)We also compensated by covering the shipping costs to obtain the vehicle from New YorkBy obtaining the exception and compensating for shipping we consider this issue resolved
Revdex.comServing Central Indiana? N Delaware Street #2020Indianapolis, IN 46204-2599www.Revdex.com.org/indy? ? ? ? ID:? [redacted] Account Number:? ***Complaint regarding:? Warranty RefundDisputed amount:? $1295.00? To whom it may concern;? After reviewing our files, we have found no indication that the customer has ever qualified for this buy back program.? Without appropriate documentation from the consumer stating their eligibility and terms for this buy back, Butler Toyota considers this matter resolved.? ? ? Thanks,Sandra N***Butler Toyota, IncHarper Road? Indianapolis, IN 46240317-846-9600*133317-848-(fax)sn***@butlerauto.com
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below 05/17/17There are some inaccuracies in MrH [redacted] ’s account of the eventsThe following are the undisputed facts:On April 26, 2017, MsS [redacted] wrote me via email that I was approved on a Tier lease, the bottom tier lease level on a Toyota RAVSo, it was not at the “beginning of the sales process” on April 29, that “it was determined that” I did not have Tier credit.It is not a particular important point, but even though I did ask for $for my trade, getting $for my trade or any other different amount would have made zero difference in the leasing decisionThe reason for this is that from the beginning I was a payment lessorAt no point in any discussion with any dealership, was there any question or mention of priceThe price, MSRP, etc was and is completely irrelevant to meI was and am a payment customerIn none of the emails between us was price ever mentioned by either of usIf they got to my payment, I would take the vehicleMrH [redacted] ’s obfuscation by referring to price and his cost is understandable since his employee made a mistake in offering me a very specific payment for a very specific Toyota Camry SEI was therefore never unhappy about “pricing issues.”I asked MsS [redacted] on the 28th what she could do payment wise on a Toyota Camry SEShe told me that she was working on getting me the best deal possible and so it would not be until the next day when she got me a quote.Having spent some time working up the deal and in possession of my credit situation, MsS [redacted] wrote me the following offer on 04/29/2017:***,I appreciate your patience? I spoke with our new car manager this morning? On our Camry SE, stock #? On a 12k/year, month lease, with $trade value, you would have equal payments of $plus tax? The incentives and offer expires Monday? Let me know what you think!Thank you again ***,Amber S
*Online Sales ManagerOffice: (317)846-Ext: 237I did look at the vehicle offered with that stock number onlineI determined that it was not a color that I particularly desired, but for such a low payment, someone in my credit situation could not be pickyI was indeed surprised that they could get to so low a payment on that car, but I’ve seen some pretty crazy deals in the car business, especially at the end of the monthMy phone records would show that I attempted to contact the dealership twice on the morning of Saturday April to speak to Amber and let her know that I wanted the dealI did go to the dealership and my first words to Amber indeed were “We have a deal.” She sent me to MrS [redacted] who showed me the promise unit and told me about my free all-weather matts and Toyota CareI reiterated to MrS [redacted] that I would take the vehicleAbout a HALF HOUR after I arrived at Butler Toyota, had accepted their offer and been shown the specified vehicle, MrH [redacted] showed up and tried to rescind the offer and tell me about additional down payments, costs and pricesI did inspect the car and was indeed curious how they could offer me this low paymentMaybe, there was some slight defect with the carMaybe, they got me an unexpected tier bumpAnyone would have been curiousAt the end of the day, I didn’t really care how they got thereI was happy.What I stated to MrH [redacted] was that as far as I knew three things were true1) I had been made a firm offer by an agent of his dealership with no mention of the ? “preliminary” nature of the quote or of any additional needed money downThe only communication regarding this particular leasing deal prior to my showing up at Butler Toyota on the afternoon of April 29th, was the email quoted in its entirety above2) I had accepted their offer3) Businesses were legally responsible for the promises of their agentsI expect(ed) that they should have to live up to their offerMrH [redacted] chose to respond that if I felt that I had a case, I should get a lawyerMrH [redacted] should be ashamedIt may yet come to that.Signed, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***
Dear *** ***: In response to a complaint about our business registered with you on 1/7/17, case ID ***, we do have a response and a side to our story We find it regrettable that Mr*** ** *** of Wierton, WV has had an experience with our dealership that is anything
short of excellentWe have tried to work with Mr*** and help facilitate the resolution of West Virginia sales tax on the vehicle he purchased from us in October ofAt no point has this dealership nor anyone employed with Butler Toyota knowingly conspired to make the transaction difficult, nor has anyone done anything outside of the established procedures for collecting and reporting sales tax for an out-of-state vehicle transaction At the time of purchase, our business manager Andy S*** reviewed more than once the correct processes for collecting the appropriate amount of sales tax for the transaction, and the proper way to distribute the funds, and he reviewed this with the customerThis dealership uses an outside company to process out-of-state title paperwork in addition to using our own title clerks in house, and that company has an online software system to double-check the proper amountsIn the State of Indiana, the correct process after determining the amount to be collected (in this specific case, it is 5% for West Virginia instead of the local 7% here) is that tax money is sent to the Indiana Deptof Revenue with an ST-108NR form detailing those numbers to the State of lndiana for a non-residentUpon registering his vehicle in West Virginia, it is the privilege and responsibility of the state of West Virginia to request those funds from the Indiana Deptof Revenue, where they should be in essence sitting in escrowThe Indiana Deptof Revenue will not release those funds directly to a customer, they will only release them to the proper agency in West Virginia More than once MrS*** and our title clerk Emma B*** explained this to Mr*** in an attempt to help him with this problem - all our staff has tried multiple times to help him resolve a problem that is clearly with his home state of West Virginia and not with usAt one point, Mr*** explained to MrS*** and MsB*** that the systems in place in West Virginia are too antiquated to be able to conduct such a transactionAgain, clearly the fault lies directly with the agency or agencies in West Virginia that are either unable or unwilling to collect the sales tax we collected and already paid to the Indiana Deptof Revenue We have done everything by the book and in accordance with Indiana law in regards to this transactionWe collected no more or no less than the exact amount of sales tax owed to the State of West Virginia, and we paid it in a timely manner to the Indiana Deptof Revenue with the appropriate documentation to facilitate West Virginia collecting it from our state agencyI have attached an Indiana Deptof Revenue Form GA-IIOL ifMr*** wants to apply directly to the State of Indiana for a refund on his own In response to Mr***' claim that MrS***, MrButler, or our title clerk(s) have ignored his pleas, it is simply untrueFrom the very beginning MrS*** has followed every Indiana state law and procedure, and let Mr*** know of the steps he must take at home to finish his transactionAt the point MrS*** was unable to help further he directed Mr*** to our title clerk(s) and to the West Virginia agencies to follow up, as there was simply nothing more he could do to fix Mr***' problem. Regards and very best, Robert GButler, PrincipalButler Toyota Cc: *** C*** Andy S*** Robert AButler Att: IN Form GA-llOL
Below is our response to the above mentioned compliant. We have spoken to the parties involved regarding this complaint, and have came to an agreementThe car was purchased by a company & from the sound of things it seems the partners had a falling out When we where contacted
* he informed us that he did not sign for this loan and that someone stole his identity We, Butler Auto Group immediately contacted all parties involved including Ally Bank to close out the loan and we would refund the money back to Ally Bank. RJ H*** has spoken to the other party involved Mike, who put the $12,down We have come to an agreement that we will refund $9,to him immediatelyOnce and only if the car sells before it occurs any more loss in value then we would refund the other $3, If we lose any money in the selling the car we will be deducting this amount from the $3,we held backWe feel as this is more then fair in helping all the parties involved and all parties have come to this agreement alreadyAt this time we consider this complaint to be resolved. Please feel free to contact me if you have any further questions regarding this matterThank you, RJ H***C.O.O.Butler Auto Group
by Mark F
Attached: Response Letter to MrPaulet's complaint
No one in sales, management or finance promised a rate of 2.99%There are not any subvented rates on the customer's vehicle of choice which changed several times. We were able to get an exception and provide the customer with a rate of 3.98% (not 4.99)We also compensated by covering the
shipping costs to obtain the vehicle from New YorkBy obtaining the exception and compensating for shipping we consider this issue resolved
We have reviewed the documents pertaining to the titling of this vehicle. All titling has been completed and the consumer has been contacted directly with these updates. Butler Toyota finds this matter resolved. As to the request for an extended paper plate, it is unlawful in the
State of Indiana for any dealer to give an additional temporary license or to alter an existing temporary license.
Revdex.comServing Central Indiana N Delaware Street #2020Indianapolis, IN 46204-2599www.Revdex.com.org/indy ID: ***Account Number: ***Complaint regarding: Warranty RefundDisputed amount: $1295.00 To whom it may
concern; After reviewing our files, we have found no indication that the customer has ever qualified for this buy back program. Without appropriate documentation from the consumer stating their eligibility and terms for this buy back, Butler Toyota considers this matter resolved. Thanks,Sandra N***Butler Toyota, IncHarper Road Indianapolis, IN 46240317-846-9600*133317-848-(fax)sn***@butlerauto.com
Revdex.com:
*Online Sales ManagerOffice: (317)846-Ext: 237I did look at the vehicle offered with that stock number onlineI determined that it was not a color that I particularly desired, but for such a low payment, someone in my credit situation could not be pickyI was indeed surprised that they could get to so low a payment on that car, but I’ve seen some pretty crazy deals in the car business, especially at the end of the monthMy phone records would show that I attempted to contact the dealership twice on the morning of Saturday April to speak to Amber and let her know that I wanted the dealI did go to the dealership and my first words to Amber indeed were “We have a deal.” She sent me to MrS*** who showed me the promise unit and told me about my free all-weather matts and Toyota CareI reiterated to MrS*** that I would take the vehicleAbout a HALF HOUR after I arrived at Butler Toyota, had accepted their offer and been shown the specified vehicle, MrH*** showed up and tried to rescind the offer and tell me about additional down payments, costs and pricesI did inspect the car and was indeed curious how they could offer me this low paymentMaybe, there was some slight defect with the carMaybe, they got me an unexpected tier bumpAnyone would have been curiousAt the end of the day, I didn’t really care how they got thereI was happy.What I stated to MrH*** was that as far as I knew three things were true1) I had been made a firm offer by an agent of his dealership with no mention of the ? “preliminary” nature of the quote or of any additional needed money downThe only communication regarding this particular leasing deal prior to my showing up at Butler Toyota on the afternoon of April 29th, was the email quoted in its entirety above2) I had accepted their offer3) Businesses were legally responsible for the promises of their agentsI expect(ed) that they should have to live up to their offerMrH*** chose to respond that if I felt that I had a case, I should get a lawyerMrH*** should be ashamedIt may yet come to that.Signed,*** *** ** *** *** *** ** ***
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I
reviewed appear below
05/17/17There are some inaccuracies in MrH***’s account of the eventsThe following are the undisputed facts:On April 26, 2017, MsS*** wrote me via email that I was approved on a Tier lease, the bottom tier lease level on a Toyota RAVSo, it was not at the “beginning of the sales process” on April 29, that “it was determined that” I did not have Tier credit.It is not a particular important point, but even though I did ask for $for my trade, getting $for my trade or any other different amount would have made zero difference in the leasing decisionThe reason for this is that from the beginning I was a payment lessorAt no point in any discussion with any dealership, was there any question or mention of priceThe price, MSRP, etc was and is completely irrelevant to meI was and am a payment customerIn none of the emails between us was price ever mentioned by either of usIf they got to my payment, I would take the vehicleMrH***’s obfuscation by referring to price and his cost is understandable since his employee made a mistake in offering me a very specific payment for a very specific Toyota Camry SEI was therefore never unhappy about “pricing issues.”I asked MsS*** on the 28th what she could do payment wise on a Toyota Camry SEShe told me that she was working on getting me the best deal possible and so it would not be until the next day when she got me a quote.Having spent some time working up the deal and in possession of my credit situation, MsS*** wrote me the following offer on 04/29/2017:***,I appreciate your patience? I spoke with our new car manager this morning? On our Camry SE, stock #? On a 12k/year, month lease, with $trade value, you would have equal payments of $plus tax? The incentives and offer expires Monday? Let me know what you think!Thank you again ***,Amber S
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I find it very disheartening that Butler Toyota is not willing to accurately portray the facts in the situation.? I made at least phone? calls to Butler Toyota and only received return calls.? One phone call was from Kevin L***, the salesman who asked to be removed from the situation.? The other two phone calls were from a title clerk Emma B***.? ? MrButler and MrS*** never returned any of my phone? calls, although I left multiple voicemails for them in their personal voicemail systems.? I will be visiting my local phone carrier and obtaining detail calling history records to prove my claim.? Our detail call records here will clearly show the multiple outgoing calls and only the calls that were returned by MrL*** and MrsB***.? They will also show dates, times, and length of calls.? I will produce? my calling records? from October 20, to the present.? When you review these records, you will determine whose story is accurate.? ? ? ? ? ? ? Also, when can I proceed with a small court claims against Butler Toyota?? I have investigated that opportunity and determined by filing fee is only approximately $134.00? I am definitely interested in pursuing? that? option as? I have friends in? Indiana, who? I'd like to visit soon.? ?
Regards,
*** ***