Colony Palms Hotel

Initial Business Response /* (1000, 5, 2015/05/26) */
Guest had made the reservation on 4/18/online via our websiteDates were entered by him and were not changed at any time by our staff, which is recorded in the reservation change logGuest failed to show up on 4/and reservation was
charged for being a no show, as is our policy which is clearly stated on our reservation sectionGuest arrived the following morningOur property was sold out on 4/and we were turning requests awayGuest left a message on hotel manager's voicemail when hotel manager was out of the officeOutgoing message advised caller of the sameHotel Manager called guest upon his return two days later and left message on guest's voicemail
Initial Consumer Rebuttal /* (3000, 7, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is incorrectTheir own employee told me that THEY entered the reservation at 4pm on Saturday 4/The same employee advised me I checked in around 11am on Sunday 4/Their supervisor, *** also promised me a refund and then they called me back and said they changed their mindsThey were unable to provide me any documentation of what they were telling meNothing proving I made the reservation for 4/18, yet I have numerous documents supporting my sideThey are also lying about returning my callIn fact the person I spoke to told me the manager,Justin was in, but the other manager was out of townI left a message for Justin on Sunday 5/and he did not return my call until Saturday 5/- days laterHe did not call me back days laterI have all of this documented
Final Consumer Response /* (4200, 21, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want a full refundThe company is lying and stealing from meI've already disputed the charge on my credit card
Final Business Response /* (4000, 19, 2015/06/15) */
This reservation was not altered in any way by any employeeThe only thing done to this reservation was the assignment of a room
When making the reservation online, it is required to agree to the cancellation and deposit policy before completing the reservation
Again, we apologize for any misunderstanding, but unfortunately cannot issue a refund as it appears that the reservation was entered for the incorrect dates by the guestHowever, we would be happy to offer a $F&B credit towards a future stay as a gesture