Initial Business Response /* (1000, 5, 2015/01/06) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
We have contacted the customer and will provide her with another chair and bar stool.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11733326, and find that this resolution is satisfactory to me....
The replacement was delivered to me this afternoon and I appreciate the company's rapid response.
Sincerely,
Keshia [redacted]
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
If customer comes back in, we will give her a refund of $79.90.
Customer should ask for [redacted]
Initial Business Response /* (1000, 8, 2015/01/19) */
Contact Name and Title:[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
We've contacted customer and we believe that we have worked out an equitable solution
Initial Business Response /* (1000, 5, 2014/10/03) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
No one here is acquainted with the exact incident with which you are referring, and I am unable to make out, form your description, what exactly transpired.
We do have a number of...
policies in place, which may have offended you, and if so, we appologize for any inconvenience. We are always monitoring and reviewing our policys for ways to improve.
Initial Business Response /* (1000, 5, 2015/08/18) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
7/20/15 Delivery drivers did try to deliver merchandise but it wouldn't fit through the door, even after taking off the hinges.
Customer signed a waiver when they bought the merchandise...
that we could not refund delivery charge if merchandise didn't fit.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not take the hinges off even after my landlord gave them permission to do so. My furniture made it no further then the alley. I have two witness to back up my claim. I would like to be refunded for my delivery fee, because I basically paid for them to do nothing.
Final Business Response /* (4000, 16, 2015/09/01) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@COOKBROTHERS.COM
Although we do not believe that we are in the wrong, we [redacted] refund the $79.90 Delivery charge.
When customer comes in ask them to see Lucy.
Final Consumer Response /* (2000, 18, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm glad they have finally agreed to give me a full refund, how ever I do not like how they handled my problem over all. They lied about the events that took place. I am a stand up person and if everything was handled properly, I would have my furniture and we wouldn't be going through this. I want to thank them for my refund cause I really do love that store. But right is right and wrong is wrong
Initial Business Response /* (1000, 5, 2015/01/06) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
We have contacted the customer and will provide her with another chair and bar stool.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11733326, and find that this resolution is satisfactory to me....
The replacement was delivered to me this afternoon and I appreciate the company's rapid response.
Sincerely,
Keshia [redacted]
If customer brings item back in, we will give a store credit to purchase a new one.
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
If customer comes back in, we will give her a refund of $79.90.
Customer should ask for [redacted]
Initial Business Response /* (1000, 8, 2015/01/19) */
Contact Name and Title:[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
We've contacted customer and we believe that we have worked out an equitable solution
Initial Business Response /* (1000, 5, 2014/10/03) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
No one here is acquainted with the exact incident with which you are referring, and I am unable to make out, form your description, what exactly transpired.
We do have a number of...
policies in place, which may have offended you, and if so, we appologize for any inconvenience. We are always monitoring and reviewing our policys for ways to improve.
If customer comes in, we will give her a store credit for $17.00, which she spent on screws.
Initial Business Response /* (1000, 5, 2015/08/18) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
7/20/15 Delivery drivers did try to deliver merchandise but it wouldn't fit through the door, even after taking off the hinges.
Customer signed a waiver when they bought the merchandise...
that we could not refund delivery charge if merchandise didn't fit.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not take the hinges off even after my landlord gave them permission to do so. My furniture made it no further then the alley. I have two witness to back up my claim. I would like to be refunded for my delivery fee, because I basically paid for them to do nothing.
Final Business Response /* (4000, 16, 2015/09/01) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@COOKBROTHERS.COM
Although we do not believe that we are in the wrong, we [redacted] refund the $79.90 Delivery charge.
When customer comes in ask them to see Lucy.
Final Consumer Response /* (2000, 18, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm glad they have finally agreed to give me a full refund, how ever I do not like how they handled my problem over all. They lied about the events that took place. I am a stand up person and if everything was handled properly, I would have my furniture and we wouldn't be going through this. I want to thank them for my refund cause I really do love that store. But right is right and wrong is wrong
We contacted customer and told them that we will provide them a store credit.