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Colony South Apartments

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Colony South Apartments Reviews (6)

Our former tenant has a legitimate complaint and we are addressing it nowDue to a change in management the move out paperwork for this account was misplaced and overlookedIt has now been identified and processedA refund check has been issued and I have sent an e-mail to Mr [redacted] advising him of the status and welcoming him to contact me directly if there is any problem or issue with the refundI expect this matter to be resolved as soon as the refund check is receivedI have expressed my apologies for this problem to Mr [redacted] directly

The customer has a legitimate complaint. It is in fact my office that made the mistake and was brought to my attention by our manager Kayla. The refund check has been printed and I personally sent the check to our former tenant by FEDEX. Tracking number: 779765000260 and should be received by...

Monday. I regret the oversight. Best regards,[redacted]

I am rejecting this response because: While I did receive a check, it was not for the $599 and no itemized bill was included. I have reached out to Kayla again multiple times, but once again no response. It is the law that they must provide me with an itemized bill of costs at the end of a lease if I am not getting my full amount back.

Our former tenant has a legitimate complaint and we are addressing it now. Due to a change in management the move out paperwork for this account was misplaced and overlooked. It has now been identified and processed. A refund check has been issued and I have sent an e-mail to Mr. [redacted] advising him...

of the status and welcoming him to contact me directly if there is any problem or issue with the refund. I expect this matter to be resolved as soon as the refund check is received. I have expressed my apologies for this problem to Mr. [redacted] directly.

The security deposit reconciliation was completed on June 8 and we held the document until approximately June 20th when we received her forwarding address. At that time is was mailed to her address provided. It is regretful if it was not received, but I have reached out to Ms. [redacted] today by e-mail with another copy of the document. A copy of my email to her is below. We hope this can address her complaint. Good afternoon Ms. [redacted],I just learned from the Revdex.com that you were still unhappy with the refund and advised you did not receive a copy of the reconciliation from your move out. I wanted to reach out directly to say once again I am truly sorry you did not receive your refund in the appropriate time. I am disappointed there seems to be further issues. I did confirm with Kayla and reviewed our internal documentation that the form was completed on June 8th but was held by us pending a forwarding address from you which we received on or around June 20th. It was at that time that Kayla advised me she now had your address, was sending out the reconciliation and that I needed to send your refund check. I am sorry if the reconciliation was not received. As I mentioned in the complaint response with the Revdex.com the oversight on the check was all my fault and regretful.Attached please find a copy of the reconciliation for the charges against the security deposit. I hope this completes the refund for you and offer that if you have any further questions or complaints I would be happy to review them with you directly and personally. Of course I will continue to follow up with the Revdex.com as well.I do feel bad your move out has tarnished your stay with us. It is unlike us to bumble like this and we fully appreciate the trouble caused. Please accept my personal apology.All the very best,[redacted]Managing PartnerColony South Apartments

Initial Business Response /* (1000, 5, 2016/06/02) */
Colony South Apartments has no tenant by that name. We also do not have any open repair requests or items for any unit.

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Address: 1240 S Main St. Unit 114, Morton, Illinois, United States, 61550-2462

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