Colony Tire Corporation Reviews (1)
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Colony Tire Corporation Rating
Description: Tire Dealers, Wheel Alignment, Fr & Axle Service - Auto, Tire Repair Shops, Auto Repair Services
Address: 7931 Fayetteville Rd, Raleigh, North Carolina, United States, 27603-5631
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Tires purchased failed within warranty period. Refused warranty guarantee.Tires failed after one half of warranty period. Company refused to honor mfg, warranty, citing company policy. Cited improper inflation pressure, although pressure had not varied from original installation.Desired SettlementNeed to warn public in regard to business failure to stand behind their products.Business Response We explained to the customer that this is a manufacturer issue with Cooper Tire; based on their guidelines for warrantying a tire, we were unable to send in to them for an adjustment. http://us.coopertire.com/Customer-Care/Warranty-Information.aspxHowever, we did advise that the customer call the Cooper Tire customer support number XXX-XXX-XXXX, as often times they will make a good will adjustment in the consumer's favor. Consumer Response When I asked for consideration for an adjustment based on excess wear, Colony told me an appointment was required for a determination. Once they examined the tires they proceeded to tell me that the problem was over inflation. I check these tires myself, with my own compressor, and can tell you that the tires left their facility at 65 to 70 lbs. and did not deviate more than a small percentage. The tires call for a maximum pressure of 80lbs.After wasting 1/2 day at their facility they told me it was my fault and now that the tires are on the lift would I like two more tires at full price? I asked for a written copy of their findings and told them no. For them to say it's not their responsibility speaks for itself. I would doubt that they have ever honored a warranty claim for wear.Final Business Response I have contacted Cooper Tire customer support for you. Cooper Tire has agreed to issue a goodwill adjustment credit. Please call me for more details at your convenience. [redacted] Manager, XXX-XXX-XXXX, Thank you!