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Colony Travel Reviews (1)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I posted a response to reject the Kowalske response a few days ago but it does not appear on the Revdex.com site for some reason.  The problems with Kowalske are NOT resolved.  The access panel in the side of the tub deck failed the state code inspection so it was a violation of the law, and Kowalske said this is how they have always done access panels.  The panel was aborted by Kowalske this week and I should be refunded the $185 for this panel that I have already paid for.  An access panel was added to the basement and only took minutes to cut the hole and install the $10 plastic panel.  Kowalske oversold this job, only giving me the option of an access panel in the side of the tub deck when it could easily, and much more economically, been installed in the basement ceiling.  I am due many credits yet that take the balance down to about zero and I have a vanity that was destroyed by Kowalske.  I graciously allowed him to see the vanity another time because he said he wanted to resolve the issue, and all he did was argue.  Our contract clearly states that no pictures are to be taken, and I don't trust Kowalske anymore, so any pictures must go directly from me to the Revdex.com or to an arbitrator or to the court.  I am posting pictures that I recently found (I forgot that I took them) of the vanity just before the work by Kowalske began this summer.  I had taken the photos so that I could select paint and tile that would coordinate and not clash with the vanity top because KOWALSKE TOLD ME THAT THE VANITY TOP "IS IN GOOD CONDITION, NO NEED TO REPLACE IT" and my husband and I agreed.  You can clearly see that the vanity is in good condition and has no apparent defects of any sort including scratches.  I have emails from Kowalske stating that "it would take a miracle to fix the vanity" after he saw the damage that his crew caused.  During the bathroom remodel, his workers used the cultured marble vanity top as a workbench and I saw a variety of items on it, including tile, tile accent with fiberglass backing, demolition materials and tools, wood with screws and nails sticking out, soda, keys, binder, pencils, screws, hand tools, drywall pieces.  The inspector said that contractors typically use cardboard to protect a vanity surface but Kowalske did not.  Kowlaske had originally said he could fix it, then he said he was not comfortable doing that as he never had done it before, then he offered $120 toward a replacement and you can't buy and install one for that low amount, then he resorted to criticizing the vanity and calling it old.  If there were anything wrong with the vanity in any way I would have included it in the remodel project but Kowalske had said it was fine.  I even purchased a mirror to match the vanity when Kowalske didn't plan well and the existing mirror would not fit back due to their work.  There have been a lot of expenses with this project that should have been identified at the beginning of the project but were not and we suspect we are double paying for items.  When my husband told Kowalske this week that he should train his workers better so they don't damage property Kowalske's response was that it was old.  the vanity is between 8 and 24 years old and it was in good condition.  My husband replied "regardless of the age of the vanity, it does not give you the right to damage it".  We expect our credits and adjustments to take our very low balance down to zero, and Kowalske owes us a new vanity top and lien waivers from his company and his brother's.  The vanity is 55.5" by 22" and is a custom size and I am told by the big box stores that a new one has to be custom cut and will cost at least $500, Kowalske had said plumbing would cost at least $300, and then there is the removal and set, and haul away cost and wall repair cost.  Kowalske owes us at this point.  He has also said that his score will not be negatively affected by this complaint with the Revdex.com.  That is suspicious.  He has not resolved this complaint and shows no intention of resolving it and all he wants to do is argue.  We regret giving him our business and now we have a damaged vanity top. 
Regards,
Kelli & [redacted]

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Address: Woodbury, New Jersey, United States, 08096

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