Color Brite Carpet Cleaning

Complaint: [redacted] I am rejecting this response because: I attempted to use Independent Transmissions warranty and was deniedI will not tolerate any such behavior nor the rude actions and unprofessional manner of ***Not my problem, the problem is yours to rectifyThe damages are due to be paid to [redacted] in full to cover my out of pocket expense due to your shops poor workmanship and dishonoring your warranty$is the amount due Sincerely, [redacted] ***

The customer came in on a Sunday to take their vehicle which was in the process of having the final diagnostic doneI knew they took the vehicleThey did so without leaving any information or message The money they paid went to the diagnostic fee and was a non refundable deposit to prevent arbitrary cancellation of agreed repairs After time and resources were spent obtaining repair parts which are non refundableThat's where the deposit they left went and will stayIt was their choice to take their vehicle not mineI told them it would be done the following business day which was Monday yet they picked it up before that time arbitrarilyNot sure what is expected ? If I have a singed invoicethe same as the invoice I had to sign for the parts purchased to repair this van.?

This is the first I recall hearing of any sort of warranty issue regarding this customer or their vehicle? We have always honored are warranties for the past nearly eighteen years in business in Lakewood ColoradoThe resolution to this problem is by simply calling, making an appointment, then getting the vehicle safely to us we can assess the situation and if there is any defects and are parts of workmanship the issue will be taken care of at no charge to the customerI do apologize if you had a poor experience with the former manager of independent Transmissions of Colorado IncIf ? it's any consolation, he no longer works for our companyFeel free to call me (mark the owner on my cell ###-###-####) anytime Monday through Friday 7:a.mto o'clock p.mand I will set up an appointment for you to bring it in and we will check out what is wrong with it as well as fix any defects in our parts or workmanship from when the work was done in 2015.We do sincerely hope to be given the opportunity to honor the warranty agreement ? both independent Transmissions and you signedFor your benefit this warranty does obligate us (the warrantor) as well as you (the customer) to abide at within the terms written in said warrantyPlease refer to paragraph B:"Paragraph B; how to obtain service, instructionsAlways take the car back to the original warrantor shopThis must be done at your own expense! The warranty shop is not responsible for towing, shipping, or any other expense that may be incurred in transporting the vehicle to the warranty shop."

1st matter of business; the client was given ample time to inspect the unit in full before making a decision of whether to buy or no notI also told him it's an incomplete unit that normally sells for about $but since its incomplete I'm selling it as a partially rebuilt core that definitely
needs some attentionHer agreed based on this and his personal inspection. Make a long storyshort...I found a good rebuilt valve body that will cost me $out of pocketIf he'll cover $of that at time off delivery I'll how pick it up and deliver it this afternoon

Complaint: ***
I am rejecting this response because: considering the the issues I had with this company the first time around there was no way I was going back to themIt took the over business days to fix my first problemThey had it for weeks saying there was no problem at all until I drove down there and showed them the problemThen they went on to insult my mechanic by calling him an itThere was no way I was trusting them to touch my car again. A warranty should be for defective parts, not defective mechanicsI understand that sometimes mistakes are made but if a mechanic fails to put SIX bolts in, that is no longer a mistake that is shear lazy work and I don't trust this mechanic to change my windshield wiper fluidI will not bring my car back for a transmission flush or anything elseI would like the $not for warranty issues but for incompetenceIf they are unwilling then I want it on their record what a horrid shop this is so that other people can be warned.
Sincerely,
*** ***

The written and signed warranty clearly states "HOW TO OBTAIN SERVICE: instructions; Always take the car back to the original wwarrantor shop! This must be done at your own expenseThe warrantor shop is not responsible for towing, shipping or any of subsequent costs [related to] transporting the
vehicle to the warrantor shop." As much as we would want never to have any problems arise from a defect in our parts or workmanship, the hard reality is that sometimes even the best techs make mistakesOtherwise, if we were completely flawless in the execution of each and every job we do here there'd be no need for a limited liability warranty on the repairs made just in case there's a defect or error in the parts we supply or labor we complete. Had the car been brought back to the original wwarrantor shop we would have fixed the above named (alleged and/or suspected) defects in our parts or labor absolutely free of charge as we do with all legitimate warranty claimsAt this time we do apologize for any inconvenience you've suffered and can offer a free trans service on the car of your choosing up to $+ taxes and fluids (which covers most makes and models). We hope this will resolve this complaint satisfactory as a way of compromise.

Complaint: ***
I am rejecting this response because:*** wrote on the receipt that he will supply and deliver the valve body and I doesn't say for anything extra so he needs to do what he said he would on the receipt because he didn't say for an extra charge I have attached a picture of the receipt he wrote me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I attempted to use Independent Transmissions warranty and was deniedI will not tolerate any such behavior nor the rude actions and unprofessional manner of ***Not my problem, the problem is yours to rectifyThe damages are due to be paid to *** *** in full to cover my out of pocket expense due to your shops poor workmanship and dishonoring your warranty$is the amount due
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: See attached for in-depth details of the communications or lack of. If needed I have a copy of their written quote and receipt for deposit
Sincerely,
*** ***

The customer came in on a Sunday to take their vehicle which was in the process of having the final diagnostic doneI knew they took the vehicleThey did so without leaving any information or message The money they paid went to the diagnostic fee and was a non refundable deposit to prevent
arbitrary cancellation of agreed repairs After time and resources were spent obtaining repair parts which are non refundableThat's where the deposit they left went and will stayIt was their choice to take their vehicle not mineI told them it would be done the following business day which was Monday yet they picked it up before that time arbitrarilyNot sure what is expected ? If I have a singed invoicethe same as the invoice I had to sign for the parts purchased to repair this van.?

Well, the customer very clearly signed a legally binding contract which not only obligates us (the S-corporation)to being legally responsible to fix any defective parts, labor, or fluid, but also OBLIGATES you the consumer to always bring the vehicle back to the original warrantor ? (not to some other shop then expect us to pay for them to do what ever work they deem necessary) as a matter of fact that actually renders your warranty null and void.?

This is the first I recall hearing of any sort of warranty issue regarding this customer or their vehicle? We have always honored are warranties for the past nearly eighteen years in business in Lakewood ColoradoThe resolution to this problem is by simply calling, making an appointment, then
getting the vehicle safely to us we can assess the situation and if there is any defects and are parts of workmanship the issue will be taken care of at no charge to the customerI do apologize if you had a poor experience with the former manager of independent Transmissions of Colorado IncIf ? it's any consolation, he no longer works for our companyFeel free to call me (mark the owner on my cell ###-###-####) anytime Monday through Friday 7:a.mto o'clock p.mand I will set up an appointment for you to bring it in and we will check out what is wrong with it as well as fix any defects in our parts or workmanship from when the work was done in 2015.We do sincerely hope to be given the opportunity to honor the warranty agreement ? both independent Transmissions and you signedFor your benefit this warranty does obligate us (the warrantor) as well as you (the customer) to abide at within the terms written in said warrantyPlease refer to paragraph B:"Paragraph B; how to obtain service, instructionsAlways take the car back to the original warrantor shopThis must be done at your own expense! The warranty shop is not responsible for towing, shipping, or any other expense that may be incurred in transporting the vehicle to the warranty shop."