Color Me Rad

We sincerely apologize for your experience and for the confusion and lack of transparency at this eventThat is not the RAD way, and we are so sorry for the ensuing lack of communication with our teamWe will use this feedback to ensure that this does not happen at future events and to better our customer service, and have sent a refund check for the requested amount to amend those mistakes

Complaint: [redacted] I am rejecting this response because:The online registration states that it is in US funds but the merchandise signage at the event does not indicate thatFurthermore, when I paid in cash there was no conversion, the conversion only occurred when I paid with a credit card which is unfair to myself and other individuals who prefer credit or debit cardsWhen I purchased color bombs for $I paid $CDN but when I purchased $of items through credit I pay US funds? Unacceptable, inconsistent and misleading business practiceI look forward to receiving the cheque however, I hope that this is rectified for future Canadian events even though I will be reconsidering attending them in the future Sincerely, Monica B***

This participant's race experience wasn't up to our RAD standards, and we are working towards repairing these issues for all future races so that each event can exceed customers' expectationsWe sincerely apologize for our mistakes, and have sent out a full refund for the customer's total

Thank you for the feedback, we'll make sure that none of our future events experience this same miscommunicationWe're so sorry for your experience and for our shortcomings, and your check will be delivered to you shortly

We sincerely apologize for your experience and for the confusion and lack of transparency at this event. That is not the RAD way, and we are so sorry for the ensuing lack of communication with our team. We will use this feedback to ensure that this does not happen at future events and to better our...

customer service, and have sent a refund check for the requested amount to amend those mistakes.

Complaint: [redacted]
I am rejecting this response because:The online registration states that it is in US funds but the merchandise signage at the event does not indicate that. Furthermore, when I paid in cash there was no conversion, the conversion only occurred when I paid with a credit card which is unfair to myself and other individuals who prefer credit or debit cards. When I purchased 4 color bombs for $10 I paid $10 CDN but when I purchased $139 of items through credit I pay US funds? Unacceptable, inconsistent and misleading business practice. I look forward to receiving the cheque however, I hope that this is rectified for future Canadian events even though I will be reconsidering attending them in the future. 
Sincerely,
Monica B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Amanda H[redacted]

We sincerely apologize for this miscommunication and our error. Our merchandise signage and the online registration both mention that charges are conducted in USD, but we can always do better at ensuring there is no confusion with our customers. We are continually working towards ensuring...

the greatest level of satisfaction in all of our participants, and will continue to do so and investigate ways in which we can diminish these miscommunications. We have sent out a refund check to the participant and will use their feedback to better our event experience in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Monica B[redacted]

We have had email communication with [redacted], and her refund check has been mailed.

This participant's race experience wasn't up to our RAD standards, and we are working towards repairing these issues for all future races so that each event can exceed customers' expectations. We sincerely apologize for our mistakes, and have sent out a full refund for the customer's total.