To Whom It May Concern: This letter is in reference to a complaint filed by [redacted] against Color Tex IncThe complainant claims that promises made by Color Tex Inc., to dye her garment and finish it in a timely manner , was not metShe also states that she called and spoke to [redacted] , the owner of the company, and was told empty promisesAll these above charges are false, since [redacted] became aware of this problem only after receiving a letter from the Revdex.com [redacted] sent in her curtains on Dec but we didn’t receive it until a few days laterShe also sent it in during holiday seasonDuring this season all goods are delayed since we have business closureSince her curtains where already dyed by someone else we had to do a different process of since they have to be over-dyedThis process takes a little longer and more difficultThis process is also more prone in having difficulties during the dyeingUnfortunately her goods were delayed since there was a problemOn February [redacted] ***, had sent someone down for inspection and it was approvedThe goods were paid for and picked upWe are confident that you will review this claim in a fairly manner and are awaiting your responseThank you very muchRespectfully yours, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response by Color Tex is just a continuation of many lies Do they honestly think I would send items to them if I had been told they would shrink inches? It's just a ridiculous defense that I can't even grasp it! When I originally spoke with Color Tex re this project he mentioned no risk at all, not damage or shrinkage He just kept telling me, " [redacted] [redacted] ***" The curtains are of no use to me in the condition they were returned In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
To Whom It May Concern: This letter is in reference to a complaint filed by [redacted] against Color Tex IncThe complainant claims that promises made by Color Tex Inc., to dye her garment and finish it in a timely manner , was not metShe also states that she called and spoke to [redacted] , the owner of the company, and was told empty promisesAll these above charges are false, since [redacted] became aware of this problem only after receiving a letter from the Revdex.com [redacted] sent in her curtains on Dec but we didn’t receive it until a few days laterShe also sent it in during holiday seasonDuring this season all goods are delayed since we have business closureSince her curtains where already dyed by someone else we had to do a different process of since they have to be over-dyedThis process takes a little longer and more difficultThis process is also more prone in having difficulties during the dyeingUnfortunately her goods were delayed since there was a problemOn February [redacted] ***, had sent someone down for inspection and it was approvedThe goods were paid for and picked upWe are confident that you will review this claim in a fairly manner and are awaiting your responseThank you very muchRespectfully yours, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response by Color Tex is just a continuation of many lies Do they honestly think I would send items to them if I had been told they would shrink inches? It's just a ridiculous defense that I can't even grasp it! When I originally spoke with Color Tex re this project he mentioned no risk at all, not damage or shrinkage He just kept telling me, " [redacted] [redacted] ***" The curtains are of no use to me in the condition they were returned In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***