Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have been a loyal customer of Metro Toyota and always have purchased all my Toyota's from thereThe matter of the fact is I did not want to purchase extended warranty as I trade my vehicles every 3-years and the main reason I purchased it was because the Finance Manager informed me that if I do not use the warranty I would get a FULL refund backBy no means he mentioned or disclosed that if I trade the vehicle I get pro-rated amount backThe point of the matter is that it was a bait and switch where not Metro Toyota does not want to honor his mistake of non-disclosure of the warranty and terms and conditionsAs a loyal Toyota customer this is not what I expect from a Dealership especially whom I have done plenty of both New Car business and serviceI cannot go back to the Finance Manager at Metro Toyota as he is no longer with the company per website and speaking with another finance managerIt is very disappointing that Metro Toyota does not want to honor their misinformative mistake on the extended warranty that was made by the Finance ManagerHe sold it and made his commission that day thinking the customer would forget all about his refund after couple years Regards, [redacted] ***
The cost of the warranty is fully refundable if and only if it is taken to term which is months from the time of purchase or August 30, and the vehicle is still titled to its original owner That is the agreement that was made with the insurance company and with you at the time of delivery If at any time prior to that the warranty is canceled, you would receive prorated portion of what was paid for the warranty.If you can indicate to us otherwise, we would be willing to assist If you would like, bring in all of your paperwork and we would be happy to go over it with you
The customer ordered a special vehicle that has been sitting here for over a month The vehicle is not a regular Camry, it has every single option possible on it and will be very difficult to sell The customer ordered the car and wanted to back out after almost months while Japan was in the middle of building it It is a non-refundable deposit on special orders
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have been a loyal customer of Metro Toyota and always have purchased all my Toyota's from thereThe matter of the fact is I did not want to purchase extended warranty as I trade my vehicles every 3-years and the main reason I purchased it was because the Finance Manager informed me that if I do not use the warranty I would get a FULL refund backBy no means he mentioned or disclosed that if I trade the vehicle I get pro-rated amount backThe point of the matter is that it was a bait and switch where not Metro Toyota does not want to honor his mistake of non-disclosure of the warranty and terms and conditionsAs a loyal Toyota customer this is not what I expect from a Dealership especially whom I have done plenty of both New Car business and serviceI cannot go back to the Finance Manager at Metro Toyota as he is no longer with the company per website and speaking with another finance managerIt is very disappointing that Metro Toyota does not want to honor their misinformative mistake on the extended warranty that was made by the Finance ManagerHe sold it and made his commission that day thinking the customer would forget all about his refund after couple years Regards, [redacted] ***
The cost of the warranty is fully refundable if and only if it is taken to term which is months from the time of purchase or August 30, and the vehicle is still titled to its original owner That is the agreement that was made with the insurance company and with you at the time of delivery If at any time prior to that the warranty is canceled, you would receive prorated portion of what was paid for the warranty.If you can indicate to us otherwise, we would be willing to assist If you would like, bring in all of your paperwork and we would be happy to go over it with you
The customer ordered a special vehicle that has been sitting here for over a month The vehicle is not a regular Camry, it has every single option possible on it and will be very difficult to sell The customer ordered the car and wanted to back out after almost months while Japan was in the middle of building it It is a non-refundable deposit on special orders