Colorado Bathrooms

Initial Business Response / [redacted] (1000, 9, 2015/08/27) */ we are currently trying to finalize this with the client and is ongoing.Fro the very start, these customers were always adding things that were not in the contract and didn't want to pay for anything that wasn't in the contract and kept adding to it almost everyday and would get mad when we said it would be a change orderThey also was talking bad about the owner and the company to the installer and the installer didn't want to work there because of the way they kept talking to him and bad mouthing the company even from the first few days of demoThe customers also wanted the installer to do more extra work with out the knowledge of the owner and didn't want to pay change orders etcOn the 4th day, they wanted permits and didn't want to pay for them as permits are options the clients chooses and pays for separatewe did everything we could to send a plumber to the job and get the plumbing permit as our regular plumber was tied up on another job, The client treated him very badly and said not to send anyone else there and they wanted to cancel the contract and I said I will think about it and then agreed to cancel the contractI sent them an invoice for all work and materials paid for to dateOf course they don't agree with anything on it, but we are due up to that date of the client canceling our contract what we have in the job in labor materials and all cost incurred to that pointI will be sending them a refund for the difference on the deposit left to that dateThese clients are way out there and want anything and everything else they can come up with for freeNo one can work with them as everyone I sent, they had a problem with as well as myself Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] has done nothing to finalize this with usWe have not received the money he agrees he owes us nor receipts for money he claims to have spentWe have the items he purchased from [redacted] sitting in our garage that we need to return so we can get our money backAssassinating our character does not forgive him of his debt to usBy the way, today, we called the [redacted] plumber he sent to our home whom he said we treated badlyMr [redacted] needs to get his story straight, because the plumber said we were very kind to him and also that he had not even talked to Mr [redacted] since that day We did offer to let Mr [redacted] out of the contract after less than days of demo on two walls of a small bathroom when we found that he was not licensed to get the permits required in our city, and that he was getting his workers off Craigslist whom he had never even metHe says that permits are optional, but that is just not true and should raise red flags for anyone having major renovation work doneNot only are they required, they protect consumers from shoddy workmanship that can have serious consequences that can include fires and having to tear out the work and have it redone We never asked for anything for free or "added" anything to the contractIn fact, we gave him a $26,advance of our money to gut and fully remodel two bathroomsWe asked that he keep records so we could see where the money was goingNot only did he not do that, he now complains that we wanted to provide input on the designWhen we initially voiced concern that the contract was devoid of details, drawings, or monetary allotments for fixtures, labor, and materials, he said the reason was that we would design it together as it was being builtsomething he called a "design build", and that we were supposed to tell him what we wanted as we went alongNote that when the contract was cancelled, nothing had been built; it was still being demo'dThe only time we heard the words "change order" was during demo when we realized he was going to leave a light switch hidden behind an entry door and we asked that it be relocated(That seems like a reasonable request and something a good contractor would not have to be asked to do.) Mr [redacted] is charging us: $4,for labor when his installer spent less than days doing demo and shopping at our local Home DepotMr [redacted] said he cost $450/dayThat shows we only owe Mr [redacted] $total for labor $2,for building materialsMr [redacted] must have receipts but refuses to provide us with them so we can return them to Home DepotMost of it is sitting in our garage; we tried to bring it back to Home Depot, but they will not take that much back without a receiptWe estimate the actual cost to be about $ $8,for two toilets, one simple bathtub, two sinks, shower and bath fixtures, a grab bar, and two towel warmersMost of these items were inexpensive Delta fixtures, and we estimate the actual cost to be no more than $4,We called the vendor, Winnelson Plumbing Supplies, in an attempt to get the actual amount charged to Mr***, but they would not give us the prices, stating that although it may have been our money that purchased them, their customer was Mr***Mr [redacted] will not provide us with the receipts $for a deposit on one sink cabinetWe were told this one cabinet cost $totalIf we are to pay $for the deposit, we would like to pay the rest and get the cabinetGiven that option, we will pay the entire amount, which is $more, in exchange for the cabinet $for the tile depositWe purchased this tile after the contract was cancelled and therefore got the original receipt where it clearly showed Mr [redacted] had only paid a $deposit, not $He did not go with us to pick it out or help us design it, so he clearly and knowingly overcharged us $(And he says that WE want stuff for free? Seems like it is he that wants our money for free!) $to install a French door that we purchased ourselvesThis was not part of the contract, but Mr [redacted] did send the installer to do the jobThe quality was so poor that he was not brought back to finish the jobMr [redacted] and his bathroom installer even agreed that it was a poor jobWe will have to have the job completely redone and have the drywall repaired that he damaged, so we feel we do not owe him anything The bottom line: Clearly we have different recollections and opinions of what transpiredThat aside, the facts remain: Fact - We jointly agreed to cancel the contract: No disagreement with that Fact - Mr [redacted] agreed that he owed us $9,200: Please have Mr [redacted] send us that check immediately Fact - Mr [redacted] purchased supplies and materials with funds from the $26,we provided as a down payment: Have Mr [redacted] send the receipts that validate those purchases in order to have a transparent and honest reconciliation of the accountThat was part of the original solution we provided to the Revdex.comMr [redacted] has not responded to that request Fact - [redacted] will not allow us to exchange any of the materials Mr [redacted] purchased with the funds we provided because we don't have receipts: Please have Mr [redacted] provide the receipts so we can exchange them for the materials we now need Fact - Even though it was our money, [redacted] will not even talk to us, saying that Mr [redacted] is the customer, not usThat means we have no proof of purchase or warranty coverage, even if a product is defective: Please have Mr [redacted] provide receipts as proof of purchaseWe also need these to reconcile the account Fact - Mr [redacted] is charging us $for a deposit he says he placed on a sink cabinet: Mr [redacted] previously told us the cabinet cost was $Please have Mr [redacted] provide that invoice because we want to purchase the cabinet if we already paid 75% up front Fact - We provided (at our expense) a prehung French door, and (outside the contract) Mr [redacted] sent a poor installer to install itMr [redacted] agreed that the French door installation was never completed because it was substandard: We have to pay a contractor to fix the substandard workWe therefore don't feel we owe anything as a resultOn his website Mr [redacted] guarantees satisfactionWe are not satisfied Fact - At best there were days of labor (all demo and shopping)It was done by Mr***'s installer, [redacted] , who Mr [redacted] said he pays $a day: That comes to $(more than $per hour for demo.), not the $he charged us We ask that Mr [redacted] pay back the $9,that he agrees he owes usIf he will not provide receipts for the $16,he says he spent on our project, then we will have to use our estimates, which show expenditures of 7,This means Mr [redacted] owes us $16,(and our cabinet) out of our original $26,That still seems like a lot for what we got This isn't all that complicated, if we deal with the facts and try to put feelings asideLet's see if we can get this settledIf Revdex.com offers binding arbitration, we are willing to agree to thatThen we both live with what a neutral third party sees as fairThat sounds reasonableOnce we do that, we can all go our separate waysI'm sure that would be less stress for both parties Final Business Response / [redacted] (4000, 15, 2015/10/07) */ I am responding again with my original response...we are currently trying to finalize this with the client and is on goingFrom the very start, these customers were always adding things that were not in the contract and didn't want to pay for anything that wasn't in the contract and kept adding to it almost everyday and would get mad when we said it would be a change orderThey also was talking bad about the owner and the company to the installer and the installer didn't want to work there because of the way they kept talking to him and bad mouthing the company even from the first few days of demoThe customers also wanted the installer to do more extra work with out the knowledge of the owner and didn't want to pay change orders etcOn the 4th day, they wanted permits and didn't want to pay for them as permits are options the clients chooses and pays for separatewe did everything we could to send a plumber to the job and get the plumbing permit as our regular plumber was tied up on another job, The client treated him very badly and said not to send anyone else there and they wanted to cancel the contract and I said I will think about it and then agreed to cancel the contractI sent them an invoice for all work and materials paid for to dateOf course they don't agree with anything on it, but we are due up to that date of the client canceling our contract what we have in the job in labor materials and all cost incurred to that pointI will be sending them a refund for the difference on the deposit left to that dateThese clients are way out there and want anything and everything else they can come up with for freeNo one can work with them as everyone I sent, they had a problem with as well as myself Final Consumer Response / [redacted] (4200, 17, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Revdex.com (re: case #XXXXXXXX): Since we first began this route with Revdex.com on 8/11/15, we have followed the specified process for submitting a complaint against Mr [redacted] "***" [redacted] of Colorado Bathrooms Inc., Ames St., Wheat Ridge, CO(The internet shows that he also operates under Colorado Bathrooms - [redacted] & [redacted] and More, [redacted] and [redacted] Inc.) However, Mr [redacted] is not showing the same intent to resolve this issueThe process gives the respondent a deadline to reply to the previous response, and Mr [redacted] stubbornly either waits to the last minute to submit a response, or is lateHis last "response" to us was due on 9/29/15, but he did not submit it until 10/7/Not only was it late, it was not a response to what we wrote; it was a cut and paste from his previous responseHe even admits this by stating "I am responding again with my original response." In the process, the Revdex.com then asks if we "accept this business' proposed resolution?" How can we accept it when he suggests no resolution, continues to ignore our proposed solution, and attacks us personally? Of course we are offended by his childish and unfounded remarks, but we are trying to focus this case on pertinent facts directed at solving this issue so we can put this behind usHis customer base is seniors and the disabled, so perhaps he has been successful in the past by ignoring complaints until he wears down his victims, but we will persevereWe need Revdex.com to step in now to facilitate and resolve this issue Clearly, Mr [redacted] is insincere when he says he is working with us to pay back even the amount he AGREES he owes us, let alone the amount he REALLY owes usIf he were working with us to pay back any amount, he would have sent us a check or at least an installment by now to show good faithWe provided him with a check for $26,on May 22, to use for the gut and remodel of two bathrooms in our homeHe said he would not have the staff until the first week of July to begin the jobThat did not prevent him from cashing the check immediatelyThen in early July, we conceded to cancel the contract after less than days of demo when it became apparent he was not able to do a credible jobBy then, he should have still had most of our depositAs of this letter, it is October 20, 2015, and he has not returned any of our money He was caught lying about the amount he billed us for, which is why he refuses to provide any receiptsThis whole mess started when we found out in the first couple of days that not only did he have no intention of getting the required permits, he didn't even have the proper license to get themThen, because he did not have licensed plumbers and electricians as required to do the work (and as promised on his website), he picked up the phone and called someone he found on [redacted] listNot knowing who this person was and never even having met him, he gave this person our address and sent him to our home! This was at the very least, negligent, unethical, and dangerousHe makes complaints about such behavior from previous employers, yet, we suspect he also has alienated the subcontractors that used to work for him, which would explain why he has to hire off [redacted] List When does a live Revdex.com arbitrator step in to help us with this uncooperative business owner? We suggested a simple solution: Mr [redacted] provides a verifiable accounting of his expenses to an arbitrator chosen by Revdex.com and we agree to that outcomeNot a complicated solution, yet Mr [redacted] continues to ignore this viable solutionYou have to ask, "why"? In the meantime, he continues to have an A- rating on the Revdex.com websiteAs this drags out, other people who rely on the Revdex.com ratings may be walking into the same nightmare as we didPLEASE! Can someone from Revdex.com contact us immediately so we can discuss what options Revdex.com has for us at this point?