Colorado Camper Rental Inc.

Complaint: ***
I am rejecting this response because: the facts are not accurateDuring the entire ***e I have conducted business due to my ***g work hours, my fiancé has acted as a liason with the camping companyWhile the camper was under their care of this facility it was vandalized and if they had cleaned out the camper as mentioned and done a walk through with the transportation company, all of these damages would have been seen prior to it leaving their possession. Whether this damage happened while it was being rented out or while it was being stored at their facility it is irrelevantPer the terms of the contract, my camper was to be returned to me in similar condition as to which it was turned over to this company with minor wear and tear which it was notWhen the transportation company came to pick up the camper the gentleman asked if there was any paperwork to take and was told there was none and it was mentioned that the owner knew that the door frame was bent and that they were sorry about itAs a result of the bent door frame, water leaked in and damaged the wall by the stereo. The transportation company is willing to give a notarized statement regarding the comments made when they picked up the trailer for delivery. My plan is to take my camper this weekend to be inspected and have the damages assessed by a reputable companyOnce I get this es***ate performed I can supply it
Sincerely,
*** ***

I am happy to continue discussions with [redacted], but the facts are accurate and we have documentation of every conversation mentioned in my last response, as well as the original of the consignment agreement.  We also have surveillance video of us prepping the camper for pick up, as well as that of us doing the walk through with the transport group. When the damage occurred is the most relevant and important part of this conversation, otherwise, we wouldn’t be having this conversation.  If the damage occurred during a rental, it would have been documented, the renter charged, and filed with our insurance company.  I have the last rental agreement for the last rental of Ms. [redacted]’s camper and the only thing of note was that the travel door was difficult to close.  [redacted] addressed this October 4, 2015.  If damage occurred during the storage period, it would not be covered as the camper was not insured.  However, I would have communicated any damage that occurred during the storage period to the owner to make them aware, regardless.  We have been very communicative with [redacted] throughout the rental season and during the storage period.  But, as we stated before, there was no pre-existing damage.   We have documentation of any previous damage noted on every rental agreement for every rental on Ms. [redacted]’s camper, video surveillance of 3 staff, including myself, prepping the camper, and video surveillance of us showing the camper to the transporter, which was a group of men, so we have no idea which of them was the transporter.  We went through the camper with the group to show every amenity to demonstrate functionality, as well as the condition of the camper.  One of the men in the group told us he would be camping in the camper, so it was great we were going through everything so he would know how to use it. No paperwork was ever requested by any of the gentleman that came for the camper either. Given our documentation, witnesses that prepped the camper and spoke with the group of men that came for the camper, video surveillance, and the consignment agreement expiry date, we are not responsible for damage to Ms. [redacted]’s camper.

I have been happy to discuss any issues with [redacted], however, she has not spoken with either of the owners of the company since January.  We have been communicating with [redacted], her fiance, who is not part of the consignment contract.  In this complaint, [redacted] leaves out several...

details.  The first of which is her statement about the condition of the camper.  It was not new when we agreed to consign the camper.  The camper is a 2014, and we consigned during our 2015 rental season.  [redacted] said she hardly used it and was hoping to make some money on it.   The second discrepancy is regarding storage through the end of May.  She made this request via e-mail on January 29th, and we communicated the following day that we could only store her camper until the end of April due to lack of space.  We never agreed to store the camper until the end of May, as [redacted] states, and have e-mails for reference regarding the discussion.  Therefore, [redacted] had plenty of [redacted]e to make arrangements to get her camper from us, whether it be herself or a transport company.    The camper was not under contract while the camper was stored.  The contract [redacted] and CCR signed shows the consignment period ending September 1, 2015.  We extended the contract with a verbal agreement to allow for the camper to be rented for the month of September and October, if demand for her camper existed.  The camper went out for the majority of September, with the last rental being the fist weekend of October.  Even with the verbal agreement of extension of her contract, it was only until the last rental of the season, which was the beginning of October.  We agreed to store [redacted]’s camper for $50/month from November until the end of April and she paid for the storage.  There was no agreement or discussion about insurance during this [redacted]e.   When [redacted] arranged for her camper to be picked up, we only heard from [redacted] about when that might be, and then communicated with their transporter from there.  Prior to pick up, we brought her camper into the warehouse to clean and prep the camper for shipment.  Our warehouse has 24/7 video surveillance that shows three of our staff, including both owners, prepping the camper for pick up.  Upon arrival, [redacted]’s transporters were taken through the camper and were shown how everything worked, because they communicated to all of us that they intended to camp in the camper before returning to South Carolina.  The shipper did not request insurance coverage through us for the camper and neither did [redacted] or [redacted].   When [redacted] contacted us about the damage found, we communicated that the only thing we did not check was the grill.  We also forgot to put the original rim and braking system back on the camper prior to transport.  We shipped these items earlier this week and are happy to provide tracking details.  We are not responsible for the damage to [redacted]’s camper, because it was pristine when it left our business, and their transporter stated he would be camping in it.  When we asked [redacted] to discuss the matter with his  transporter, he stated we were responsible which is not true.  We have no idea if his transporter was forthcoming with the fact he camped in it or not.  We have three people and video surveillance showing the camper prep and pick up by [redacted]’s shipper.  All were told the transporter would be camping in it during the trip to South Carolina, and all were witness to the condition of the camper before it left our location.  When [redacted] asked for a copy of the insurance coverage [redacted] paid for, I responded via e-mail with the following statement:   “Happy to help.  I’m happy to give you a copy of coverage that you paid for on the camper, but it was not insured under our policy when your transporter took it.  You did not request this and your transporter communicated to us that the camper was covered.  With this in mind, do you still want the coverage you paid for that you have not had since October?   I also have the rental agreement of the last renter.  We always list previous and new damage.  There is none listed on the rental agreement, with the exception of re-aligning the door hinges, which we repaired at return.   Please let me know if you want copies of these parts of the rental agreement, as well as the insurance policy.”   Neither [redacted] or [redacted] responded to my e-mail via phone or e-mail.  I stated I was happy to give them what they wanted, however, they have not confirmed that they wanted this info. Their complaint says we never sent them the information they requested which yet again is not true.   The firing of our employee was mentioned only, because this employee was responsible for cleaning the camper and ensuring all parts were present prior to storage last fall.  We apologized that we missed the grill, tire rim, and braking system for this reason.   To be clear, the camper is not worth $15,500.  [redacted] and [redacted] value the camper at $7950 low retail and $9600 average retail.   We have been very communicative with [redacted] about this whole situation and offered any kind of help we could.  However, we are not responsible for the damage to [redacted]’s camper from the transport company. Furthermore, the owner has yet to take any responsibility for the fact that she did not pick up the camper personally. If she had, this issue would not exist.     In conclusion, we had three staff prep the camper; they were all told by the shipper that he and his two friends would be camping in the camper enroute to South Carolina. No insurance was requested of us or provided by us during the storage or transport period. [redacted]’s camper was not under contract during storage with us. [redacted]’s complaint contains many untruths as described above. If [redacted] had picked up her camper and had any issues, we would have of course addressed them at that moment. [redacted] thinking we should pay some other company to perform repairs for damage that did not exist when it left our business is obviously not right. The thought that she could get anywhere suing us is also without foundation. We have upheld our end of the contract as well as gone beyond the contractual obligations by shipping the rim and new tire, electric brake controller and propane tank cover back to [redacted] even though she failed to be the one to pick up the camper.