Colorado Cleanup Services, Inc

Complaint: ***
I am rejecting this response because:CCS continues to be unresponsive to our single request to please provide documentation that we agreed to $4,more than the agreement that both parties signed. Otherwise, as we believe, CCS seeks a payment substantially greater than the agreement that both parties signed. Rather than provide this single documentation, or clarify any of the other discrepancies we have repeatedly noted to CCS and to Revdex.com, CCS provides alternate documentation that once again avoids their responsibility Additionally, and perhaps a more important point, Mr***’s unprofessional tone of communication, hostility and personal attacks have been very unnecessary and counter-productive to customer communicationMoreover, from the first time they issued the additional invoice, they have unilaterally imposed an additional invoice without sincerely considering our feedbackMr***’s manner of communication mirrors other CCS communicationFor example, our attempt to resolve the matter with CCS Manager *** *** over the phone ended as *** communicated that he wished we were never a CCS customerPerhaps not coincidentally, around this time, *** received a promotionI have never worked at a place where an employer would tolerate such customer serviceI cannot imagine that the Revdex.com would endorse such behaviorIf CCS had communicated in a different manner from the beginning, resolution and closure would have been completed long agoI have proceeded in good faith, simply stating facts and requesting documentation We have repeatedly questioned the legitimacy of their alleged $4,invoice, thus requesting the same documentation that CCS previously required us to sign for a CCS invoice that we have fully paid. We have previously noted our settlement agreement with *** Construction, one of the third parties responsible for our home damage (and that we released from liability under our settlement terms). Notice that the $4,invoice was created AFTER we received our final settlement from *** Construction. We had numerous conversations about our payment responsibilities and payment protocol with Project Managers *** *** and *** ***, and CCS President *** ***. We understood that the CCS job comprised of numerous parts including drywall work, painting, carpet work, etc. After we completed our initial $9,payment to CCS (of the original $14,CCS invoice), we expressly asked CCS for the exact amount of our remaining payment obligation to CCS and CCS confirmed the $4,that we had noted in our recordsAfter both parties agreed to a $change order, at multiple times I inquired to CSS the exact amount of our remaining payment obligation to CCS and they confirmed each time the $5,($4,+ $change order) that we had noted in our recordsEven though I had multiple conversations with key CCS management before we received our settlement, somehow, CCS decided to add an extra invoice AFTER we received our settlementMoreover, it is not surprising that the CCS invoice issued AFTER our settlement closely matches the dollar amount connected to the settlement. A big difference in our communication with CCS, in addition to their inaccuracy and their hostile tone of communication, is that I personally experienced everything in my response and can sign an affidavit attesting to the truth of my statements. I personally spoke with each CCS representative when they explained our payment responsibility and the CCS payment protocolI was face-to-face with CCS management when I inquired about our payment obligation and the CCS payment protocol (e.g., requiring signed authorization for billing obligations) and they responded (either personally or indicating that they would check with CCS President *** ***)Mr*** was not a part of any of these discussions with me. I, not CCS, personally spoke with third parties when they (like CCS) initially refused to resolve disputes involving damage to my house. I must note that the third parties have resolved that disputeI, not CCS, communicated with the third parties, including *** Construction, when they finally decided to resolve the matter through a settlement. I, not CCS, was face-to-face with three executives from the third parties (including Mr*** from *** Construction) in my living room when they said they were ready to resolve the issue and expressly asked me how much to pay my family so that we would settle the disputeI, not CCS, was face-to-face with Mr*** when he presented the final settlement payment to us and asked us to release them from liability if we believed that the settlement takes care of our disputeWe signed the settlement and released them from liability. We have repeatedly asked CCS and the Revdex.com for CCS to please provide a single documentation that we agreed to $4,more than the agreement that both parties signed. We believe in the Revdex.com standard of a business “being transparent about its marketplace conduct.” Otherwise, CCS either deceived us or misrepresented to us and they are attempting to wrongfully unilaterally impose an extra expense on a customer
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2015/11/16) */
I have left messages for ***I would like to address her issues with her and settle this complaintWe attempted mailed a refund to her on 11/23/before I was aware of her complaintThe refund reflected the work performed at her
homeIt was not for the amount requested in her complaintThe envelope was returned to us "unable to Deliver" It was mailed to the address where we performed the workI am anxious to talk to *** and get this matter taken care ofI have done some research internally and believe *** has some merit to her claimWe would like to apologize and make this situation right for her
*** ***
Chief Operating Officer
Colorado Cleanup Services
Initial Consumer Rebuttal /* (3000, 9, 2015/11/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** *** left me two phone messages while I was out of townWhen I returned on 11/20, I attempted to call him at both of the phone numbers he had left in the messagesI was told he was unavailableI left him a message to call me backI have not heard from himAlthough his messages were apologetic, he made no mention of refunding my moneyUntil I get my money back, this matter will not be resolved
Final Consumer Response /* (2000, 13, 2015/12/22) */
12/I received a check from CCS for $900, so I now consider the matter resolvedHowever, I still would not recommend this company to any consumer

This appears to be a clear case of some wanting something for nothing Mr*** is trying to make a profit from his misfortune at the expense of CCS I will email supporting documents for your review.Mr*** continues to pretend that his job started in May As you will see from the
timeline in our job notes, the mitigation portion of the job was started on 4/17/at 11:am It was originally scheduled to begin earlier in April but, at the request of Mr***, the job was delayed while trying to get the responsible contractor (*** Construction) to sign the work authorization agreement, we have a work authorization signed by *** *** of *** Construction for the mitigation work which began 4/17/ that work was complete on 4/20/for the amount of $4,484, On 4/24/*** *** of CCS met with Mr*** about the rebuild portion of the project Mr*** himself signed that work authorization The work began on 5/5/ you will see in the notes of the Structure portion of the job where there was communication with Mr*** and *** *** asking for the total of both portions of the total cost So he was well aware there was two portions of the project The rebuild portion of the work was completed on 6/6/and paid in full in the amount of $15,835.34I have also sent you the copies of the two checks Mr*** recieved from *** Construction for the work we did Check #*** issued on 5/5/for $9,and Check #issued on 6/5/for 9, These checks total the $19,that our two invoices total.All Mr*** has to do is pay us for the work we did Money he has been paid And he will never have to here from us again It is sad that Mr*** is the one trying to cheat us, and yet he is accusing us of harassing him I will send a copy of the email I sent to Mr*** with the documentation he asked for