[redacted] [redacted] September 12, Revdex.com S County Road 5, ste Fort Collins, CO Attn: Disputes Reference ID # [redacted] This letter is in response to [redacted] ***’ letter of September 2, I will respond to his statements in the same order they are presented in his letter I believe there is/was a log since when the rep hadn’t come for several weeks I was told the factory rep wanted a copy of all the system shutdowns/alerts created for him to have an idea what the problem may be CCS was trying to get this log together for him Therefore, I trusted there was a copy available According to the foreman onsite, the cold air return in the ceiling would help cool the room in the summertime In regard to the ongoing length of the project, the project was completed in months From the beginning there were multiple system problems The system was loud, which was reported to CCS The system Freon was adjusted, filter changed and adjustments made to the system We were very diligent in changing filters and maintaining the system It is said if we changed the filter weekly these problems would not have existed A dated log was kept on the face of the furnace, as proof of changing the filter every 3-days Therefore, I believe we were acting according to his recommendation and we did not compromise the system by not being diligent in what we were asked to do When the system was being installed, there were open ducts in the crawl space The condensation line was also not connected to the plumbing as required The system had shutdowns and alerts from the beginning, and the system was bled and recharged numerous times, prior to and after the system was repaired CCS stated an employee overcharged the system, he didn’t know what he was doing and he no longer works for the company The factory rep came to check the system and said the Freon was not correct and he bled and recharged the unit He said he did it with the correct outdoor temperature and to the proper level The system shut down a few hours later The factory rep said we need to put in another cold air return An attempt to add another cold air return was absolutely unprofessional This was demonstrated by cutting a hole in the front of the furnace and turning the metal upward The hole was left with a filter over the top of the hole and bent piece of metal The hole in the furnace face acts as a cold air return, however, should have been repaired prior to exiting the premises The system still went into a failed state Regarding the permit, CCS was recommended by the original contractor It is my recollection that CCS was to talk to the original contractor to be sure they were covered on the building permit which they were not I assumed the permit contained this aspect and learned later it had not Therefore, they should have acquired one Also, an Equipment Airflow Commissioning Test needs to be performed to determine real issue at hand I am requesting both CCS and an independent contractor of my choice shall perform the test Regarding the payment, as soon as my system is up and running 100% capacity according to factory [redacted] s, payment will be made To recap, an Equipment Airflow Commissioning Test needs to be performed with Colorado Comfort Air and an independent consultant of my choice A copy of the airflow test needs to be explained to us and what is recommended by the two parties The results and airflow test will be part of the remodel file I expect the system to work properly, creating the pleasant environment one would want in all rooms If the entire system cannot perform without system alerts/faults/shutdowns and at a tolerable noise level and at the comfort level one would expect a full refund is expected If the system is repaired and/or replaced and performing to the expected service level and comfort level, payment of the remaining balance due will be made Sincerely, [redacted] ***
We were told by Colorado comfort that there would be a $675.rebate if we purchased a Lennox furnace from themWe purchased it and never received the rebateWe would have purchased a less expensive furnace if we had known that we would not receive the rebateThey are blaming LennoxThey got paid, Lennox got paid, but we didn't! We were misinformed
[redacted] [redacted] September 12, Revdex.com S County Road 5, ste Fort Collins, CO Attn: Disputes Reference ID # [redacted] This letter is in response to [redacted] ***’ letter of September 2, I will respond to his statements in the same order they are presented in his letter I believe there is/was a log since when the rep hadn’t come for several weeks I was told the factory rep wanted a copy of all the system shutdowns/alerts created for him to have an idea what the problem may be CCS was trying to get this log together for him Therefore, I trusted there was a copy available According to the foreman onsite, the cold air return in the ceiling would help cool the room in the summertime In regard to the ongoing length of the project, the project was completed in months From the beginning there were multiple system problems The system was loud, which was reported to CCS The system Freon was adjusted, filter changed and adjustments made to the system We were very diligent in changing filters and maintaining the system It is said if we changed the filter weekly these problems would not have existed A dated log was kept on the face of the furnace, as proof of changing the filter every 3-days Therefore, I believe we were acting according to his recommendation and we did not compromise the system by not being diligent in what we were asked to do When the system was being installed, there were open ducts in the crawl space The condensation line was also not connected to the plumbing as required The system had shutdowns and alerts from the beginning, and the system was bled and recharged numerous times, prior to and after the system was repaired CCS stated an employee overcharged the system, he didn’t know what he was doing and he no longer works for the company The factory rep came to check the system and said the Freon was not correct and he bled and recharged the unit He said he did it with the correct outdoor temperature and to the proper level The system shut down a few hours later The factory rep said we need to put in another cold air return An attempt to add another cold air return was absolutely unprofessional This was demonstrated by cutting a hole in the front of the furnace and turning the metal upward The hole was left with a filter over the top of the hole and bent piece of metal The hole in the furnace face acts as a cold air return, however, should have been repaired prior to exiting the premises The system still went into a failed state Regarding the permit, CCS was recommended by the original contractor It is my recollection that CCS was to talk to the original contractor to be sure they were covered on the building permit which they were not I assumed the permit contained this aspect and learned later it had not Therefore, they should have acquired one Also, an Equipment Airflow Commissioning Test needs to be performed to determine real issue at hand I am requesting both CCS and an independent contractor of my choice shall perform the test Regarding the payment, as soon as my system is up and running 100% capacity according to factory [redacted] s, payment will be made To recap, an Equipment Airflow Commissioning Test needs to be performed with Colorado Comfort Air and an independent consultant of my choice A copy of the airflow test needs to be explained to us and what is recommended by the two parties The results and airflow test will be part of the remodel file I expect the system to work properly, creating the pleasant environment one would want in all rooms If the entire system cannot perform without system alerts/faults/shutdowns and at a tolerable noise level and at the comfort level one would expect a full refund is expected If the system is repaired and/or replaced and performing to the expected service level and comfort level, payment of the remaining balance due will be made Sincerely, [redacted] ***
Revdex.com: I would like my complaint ID [redacted] , to be handled through an Arbitration hearing with Revdex.com Regards,
We were told by Colorado comfort that there would be a $675.rebate if we purchased a Lennox furnace from themWe purchased it and never received the rebateWe would have purchased a less expensive furnace if we had known that we would not receive the rebateThey are blaming LennoxThey got paid, Lennox got paid, but we didn't! We were misinformed