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Colorado Concept Lighting, Inc.

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Reviews Colorado Concept Lighting, Inc.

Colorado Concept Lighting, Inc. Reviews (1)

Mr. [redacted] left a message at our office on the morning of Friday, January 22, 2016 saying he needed help with his "smart house system" and that he had gotten our name from the previous owner of his home.  Our owner (and Master Electrician and controls specialist), [redacted], called him back later...

that day and spoke with Mr. [redacted] letting him know he could come look at the problem on Monday the 25th.  He also let him know that we offer free estimates on our work and that our typical rates were $80 per hour for labor.  Mr. [redacted] tried explaining the problem over the phone, but it was very difficult to understand him because he has a thick Asian accent and has some difficulty with English.  [redacted] concluded he would need to see it in person and Mr. [redacted] agreed to this and said he would text us some more information in the meantime.  We never said we would not charge Mr. [redacted] for this visit, we informed him that we do free estimating, but to work on the switches our standard rate was $80 per hour (he acknowledged in a text to us on 2/9 that he knew what our hourly rate was).  Due to some language barriers this distinction possibly was not understood by Mr. [redacted].Later that evening, Mr. [redacted] sent us two photos of his Smart Fixture Sensors (which Mr. [redacted] referred to as "the switch problem").  Upon looking over the photos [redacted] realized Mr. [redacted]'s house had an old Stuart Electronics system made by Molex which had been discontinued many years ago.  At this point [redacted] remembered that he did work at this residence, for the previous homeowner, on March 17, 2011 to look at this same system which was also having problems back then.  At that time he discovered that the only person in the country who still had Stuart Electronic parts was in South Carolina.  This specialist offered to come out and supervise the repair for a hefty fee; between that, our labor, and the materials needed, the job would have been about $20,000.  The previous homeowner declined this solution.  Instead we were only able to get her office lights functioning again through some trial and error and she decided to leave it at that.[redacted] arrived at Mr. [redacted]'s residence at 12:45pm on the 25th (he had left our office at 11:30am, traffic was bad that day).  Mr. [redacted] brought him up to a small linen closet area where there were two "switches" (Smart Fixture Sensors) that were not working - one for the daughter's bedroom and one for the master bedroom.  Mr. [redacted] mentioned that the previous homeowner said we could repair these switches, but [redacted] replied that that wasn't necessarily the case because Mr. [redacted]'s system was obsolete, but he could take a look at them and attempt to fix the problem.  Both of the switches had been pulled out of the box by Mr. [redacted] - one was completely detached from its ports and the other still had some wiring connections to the ports in the box.  Upon examining the switch that had been completely detached, [redacted] noticed that all 4 of the control pins had been severely bent.  The pins on the switch that was still partially attached to its ports were also bent, but only slightly.  Mr [redacted] told [redacted] that he had tried to fix the switches himself and that it had been really hard to get them back in the box.  This was because Mr. [redacted] had not been inserting the switches correctly into their ports and had bent the pins.  At this point, [redacted] told Mr. [redacted] "I'll see what I can do to fix this."[redacted] got his needle nose pliers out to try and straighten the pins, but due to their poor design if they are bent too much their strength is compromised and re-straightening them can snap them off.  Though [redacted] was able to fix the pins on the switch that were only slightly bent, the ones on the switch that Mr. [redacted] had severely bent broke off as expected (I believe this is what Mr. [redacted] is referring to when he says we broke one of his switches.  This would not have happened if Mr. [redacted] had not damaged the pins prior to our arrival).  Then [redacted] verified that the lights were working in the two bedrooms by bypassing the switches and running power directly to them.  Both room's lights functioned with the bypass.  [redacted] then properly reinstalled both switches to test them and, as expected, the one that had the pins broken off did not work, while the other one did restore function to the daughter's bedroom.  [redacted] installed both of them since this system was obsolete and we weren't fully sure what the pins did, so it seemed worth testing to see if they could still work without the pins (they can't).At this point [redacted] suggested that Mr. [redacted] have us install traditional switches in the rooms because, explaining again, his "smart house system" was obsolete.  Mr. [redacted] responded by saying he had an extra switch for this system that he wanted [redacted] to try installing.  [redacted] removed the switch with the broken pins and then installed the backup switch from Mr. [redacted].  Though the backup switch looked fine (the pins were all in good shape), it did not work due to some other problem that we could not diagnose on-site.  [redacted] removed this switch and informed Mr. [redacted] that he could take it back to our shop to examine it further and see if he could figure out how to repair it or how to reattach pins to the other one (he later concluded neither was possible).  Mr. [redacted] agreed to this and [redacted] then once again re-installed the switch with the broken pins for the time being.  Mr. [redacted] then took Dan around his residence to show him other electrical work that he wanted done.  When all was said and done, [redacted] had been on-site from 12:45pm to 3:30pm (over 2 hours of this was spent working on the switches).On February 8th we sent Mr. [redacted] a bill for $288 which broke down as 4 hours at $80 per hour with a 10% discount.  This bill included 1:15 of drive time (we charge one way drive time, but [redacted] says he is not sure if he informed Mr. [redacted] of this) and 2:45 of labor time.  After leaving the job [redacted] also spent time creating a free estimate for Mr. [redacted] which included both permanently bypassing his obsolete control system (so all of his lighting would work) and the additional work he showed [redacted] (The proposed cost of this work was $890).  At this point we will agree to reduce Mr. [redacted]'s bill to our minimum service call charge of $120 (which equates to 1.5 hrs of labor).  We can also return Mr. [redacted]'s non-functioning switch if he wants, though we had to remove its casing to determine if it, or Mr. [redacted]'s other switch with the broken pins, could be fixed (neither were options after examining the caseless switch).We hope this is a satisfactory solution for Mr. [redacted] as we always strive to achieve 100% customer satisfaction and maintain our A+ rating with the Revdex.com.

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Address: 13200 W 43rd Dr Unit 203, Golden, Colorado, United States, 80403-7247

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