I was just forwarded the second email you sent on 11/with the two order confirmationsFor some reason the second order is not registering in the network for the commissionNormally orders automatically register and there aren't issues like thisI have personally reached out to the affiliate manager to talk to [redacted] and find out what the issue isWe will email you as soon as it is resolvedHe said he is contacting them todayI will email you the moment I hear back
Hi,Thanks for the messageI have looked into your issue and it seems you did speak with our customer service twiceWe contacted the merchant and they only have a record of card for you through usYou also only provided our customer service with order confirmationIf you purchased through us can you please email us both order confirmations so we can follow up with them?We actually just paid our quarterly cash back on 11/15/so there is already a check on its way to you for $However, there was indeed a discrepancy between us and the merchant in terms of cash back percentageApparently they changed it to 0.8%, but we were not made aware of thisSince we had displayed 2% when you purchased it we will give you a credit for the other 1.2% from our pocket, so you now have earned $on that purchaseOnce we complete the investigation into your second order we will send you a payment for your balance.Sorry for the min cash back percentageIt is rare, but when dealing with thousands of merchants and changing percentages it can happen from time to time.Please email customer service at [redacted] with both order confirmations so we can follow up and resove the issueThanks, Scott FittermanCouponCactus.comOwner
Complaint: ***
I am rejecting this response because:I've sent them the order number and confirmation email days ago, but no response at all
Regards,
*** ***
Hi,Thanks for the message. I have looked into your issue and it seems you did speak with our customer service twice. We contacted the merchant and they only have a record of 1 card for you through us. You also only provided our customer service with 1 order confirmation. If you purchased 2 through...
us can you please email us both order confirmations so we can follow up with them?We actually just paid our quarterly cash back on 11/15/16 so there is already a check on its way to you for $19.20. However, there was indeed a discrepancy between us and the merchant in terms of cash back percentage. Apparently they changed it to 0.8%, but we were not made aware of this. Since we had displayed 2% when you purchased it we will give you a credit for the other 1.2% from our pocket, so you now have earned $48 on that purchase. Once we complete the investigation into your second order we will send you a payment for your balance.Sorry for the mix-up in cash back percentage. It is rare, but when dealing with thousands of merchants and changing percentages it can happen from time to time.Please email customer service at [redacted] with both order confirmations so we can follow up and resove the issue. Thanks, Scott FittermanCouponCactus.comOwner
I was just forwarded the second email you sent on 11/21 with the two order confirmations. For some reason the second order is not registering in the network for the commission. Normally orders automatically register and there aren't issues like this. I have personally reached out to the affiliate manager to talk to [redacted] and find out what the issue is. We will email you as soon as it is resolved. He said he is contacting them today. I will email you the moment I hear back.
I was just forwarded the second email you sent on 11/with the two order confirmationsFor some reason the second order is not registering in the network for the commissionNormally orders automatically register and there aren't issues like thisI have personally reached out to the affiliate manager to talk to [redacted] and find out what the issue isWe will email you as soon as it is resolvedHe said he is contacting them todayI will email you the moment I hear back
Hi,Thanks for the messageI have looked into your issue and it seems you did speak with our customer service twiceWe contacted the merchant and they only have a record of card for you through usYou also only provided our customer service with order confirmationIf you purchased through us can you please email us both order confirmations so we can follow up with them?We actually just paid our quarterly cash back on 11/15/so there is already a check on its way to you for $However, there was indeed a discrepancy between us and the merchant in terms of cash back percentageApparently they changed it to 0.8%, but we were not made aware of thisSince we had displayed 2% when you purchased it we will give you a credit for the other 1.2% from our pocket, so you now have earned $on that purchaseOnce we complete the investigation into your second order we will send you a payment for your balance.Sorry for the min cash back percentageIt is rare, but when dealing with thousands of merchants and changing percentages it can happen from time to time.Please email customer service at [redacted] with both order confirmations so we can follow up and resove the issueThanks, Scott FittermanCouponCactus.comOwner
Complaint: ***
I am rejecting this response because:I've sent them the order number and confirmation email days ago, but no response at all
Regards,
*** ***
Hi,Thanks for the message. I have looked into your issue and it seems you did speak with our customer service twice. We contacted the merchant and they only have a record of 1 card for you through us. You also only provided our customer service with 1 order confirmation. If you purchased 2 through...
us can you please email us both order confirmations so we can follow up with them?We actually just paid our quarterly cash back on 11/15/16 so there is already a check on its way to you for $19.20. However, there was indeed a discrepancy between us and the merchant in terms of cash back percentage. Apparently they changed it to 0.8%, but we were not made aware of this. Since we had displayed 2% when you purchased it we will give you a credit for the other 1.2% from our pocket, so you now have earned $48 on that purchase. Once we complete the investigation into your second order we will send you a payment for your balance.Sorry for the mix-up in cash back percentage. It is rare, but when dealing with thousands of merchants and changing percentages it can happen from time to time.Please email customer service at [redacted] with both order confirmations so we can follow up and resove the issue. Thanks, Scott FittermanCouponCactus.comOwner
I was just forwarded the second email you sent on 11/21 with the two order confirmations. For some reason the second order is not registering in the network for the commission. Normally orders automatically register and there aren't issues like this. I have personally reached out to the affiliate manager to talk to [redacted] and find out what the issue is. We will email you as soon as it is resolved. He said he is contacting them today. I will email you the moment I hear back.